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Business Profile

Sporting Goods Retail

Dick's Sporting Goods Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

This profile includes complaints for Dick's Sporting Goods Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dick's Sporting Goods Inc has 667 locations, listed below.

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    Customer Complaints Summary

    • 663 total complaints in the last 3 years.
    • 270 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/06/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      my order number is *********** I purchased a pair of HOKA Women's ******* 9 Running Shoes from Dick's ************************************************************************************************************************************************************************************************** attached a picture that I found defect in the shoe and I emailed Dick's customer services for help. It's been a whole month and I received no response at all. I would expect Dick's to at least provide a response to me but the customer service didn't send me any email at all. I just want to get this replaced.I don't know if somehow my request fell off the radar for Dick's, or if Dick's is delaying the warranty claim because it cost them money to help me with this. But I'm extremely upset how Dick's customer service isn't responding to me at all.

      Business Response

      Date: 07/10/2025

      Thank you for contacting Dick's Sporting Goods.

      This product was purchased from us 9 months ago, which is beyond our return policy. The customer would need to follow the manufactures warranty guidelines.

      Thank you again

      Customer Answer

      Date: 07/10/2025



      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      Wing Tsubasa **

    • Initial Complaint

      Date:07/03/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dicks Sporting Goods has crossed a serious line by engaging in false advertising and forcing customers to deal with the fallout of their illegal and unethical business practices. On 6/26/25, I placed Online Order #*********** for a Babolat RH Expandable Team Tennis Bag, advertised as holding up to 10 racquets and being expandable. The bag I received can barely fit four racquets, even when fully expanded. This was not a misunderstanding. It was intentionally misleading.On 7/2/25, I contacted customer service and explained the issue. Despite acknowledging the description was inaccurate, I was told that because the item matched the ***, I would not be issued a prepaid return label. Instead, I was told I must either pay out of pocket to return it or drive to a store, which for me is a 28-mile round trip requiring my time, fuel, and energy. That is not just negligent. It is *************** a longtime customer, I can say without hesitation this is the worst experience I have ever had with Dicks. I STRONGLY ENCOURAGE OTHERS TO SHOP ELSEWHERE.I am demanding the following:1. A prepaid return label to return the bag.2. An exchange for a similar ****** tennis bag currently sold at the same price point, using the same payment and rewards from my original order.3. Additional store credit or rewards added to my account to compensate for the avoidable stress, wasted time, and effort this has caused, including the writing and submission of this complaint.4. Correction or removal of the falsely advertised product description for the tennis bag I was ******* customer should ever be forced to absorb the cost or responsibility for a companys false advertising or illegal conduct. Dicks behavior will not be tolerated and will be escalated to additional authorities if not resolved appropriately at this stage.I am attaching screenshots of the misleading product listing and key portions of my 7/2/25 customer service chat.

      Business Response

      Date: 07/03/2025

      Thank you for contacting Dick's Sporting Goods. 

      We have reached out to the customer and currently addressing this matter with them. 

      Thank you again

    • Initial Complaint

      Date:06/28/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The order was left in a random hallway in a random building from what I can see. You cant even tell if its an actual Dicks box because there are multiple boxes in the photo. I told them I did not get this box and you can clearly see its not my address or door. What did Dicks do? Nothing. They told me they do not refund for misdelivered products. Im so disgusted right now. He told me I can pay again to receive the items. I need to be refunded now as this is deplorable. The agent told me Dicks does not assist any customer with any missing items. Do not give them your money as they are running a scam.

      Business Response

      Date: 07/02/2025

      Dear BBB,

       

      We are so sorry for any issues with our athlete receiving their online order with us. We have since reached out to this athlete to provide them with a refund for this order moving forward so they can either repurchase or purchase in store moving forward. If our athlete has any further questions, they can contact us directly at ************.  

      Sincerely,  

      DICK's Sporting Goods 

    • Initial Complaint

      Date:06/27/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      5/9/25 I placed an order had to go over seas mandatory for work came home and no package my package was delivered to wrong the address! Told me to reorder the shoes and theyll pay the shipping fee thats not fair why would I pay for something that was delivered to the wrong address

      Business Response

      Date: 07/02/2025

      Dear BBB,  

      We are so sorry to hear about our athletes frustration with their online order. We have reached out to our athlete directly from the contact information they provided in order to resolve this matter moving forward. If our athlete has any further questions or concerns, they can reach out to us directly at: ************.  


      Sincerely,  

      Dick's Sporting Goods 

    • Initial Complaint

      Date:06/27/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a ping pong table from Dick's sporting goods and they delivered the wrong table. I called and let them know and they said a company would come pick up the table and then a refund will be processed and then i would need to reorder the table. After multiple reschedules on their end the table was finally picked up and i was issued a refund $350 below what i paid. When i called Dick's customer support they told me that the shipping fees aren't refunded....i stated how it was them who delivered the wrong table and they said there was nothing they could do about it. Worst customer service i have ever experienced in 45 years on this earth!!!!

      Business Response

      Date: 07/07/2025

      Dear BBB,  

      We are sorry to hear about Mr. *********** frustration with his experience. We have contacted Mr. ****************** issued the requested price adjustment on 7/2/25. If Mr. ****************** any other questions, he can reach out to us at ************.  

      Sincerely,  

      DICK's Sporting Goods

      Customer Answer

      Date: 07/08/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      **** *********

    • Initial Complaint

      Date:06/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i just opened an account and/ the rewards credit card, dicks sporting goods and/ synchrony bank handle those. it turned into a fiasco to get my rewards points so i called to cancel both. after a rude run a round with synchrony bank for 20 minutes, i spent another 1 hour on the phone trying file a complaint with dicks sporting goods manager the tier2 person **** took about 40 minutes collecting information that the tier 1 person also took and i never got to speak to a manager, [FROM 1120-1200NOON PDT] ,ABOUT THE WAY THEY TREAT CUSTOMERS LIKE DIRT. ALMOST 90 MINUTES NOW THIS JUST TO CANCEL MY ACCOUNT AND REWARDS CARD, WHICH IS 30% INTEREST BY THE WAY. THAT IS PREDATORY LENDING. THIS WHOLE COMPANY HAS ZERO QUALITY CONTROL.[ACCT LISTED IS FOR THE MASTERCARD WHICH I NEVER ACTIVATED] I THEN CALLED CORPORATE ************] AND REPEATED ALL MY INFORMATION FOR THE THIRD TIME AND HELD FOR A MANAGER FOR 15 MINUTES UNTIL ******* PICKED UP AND TOOK THE REPORT AND WILL FOLLOW UP, HOPEFULLY ***********PLEASE HAVE DICKS SPORTING GOOD DISCONTINUE THIS REWARDS PROGRAM IT STINKS ********************************************** SCOREREWARDS M/C *******************DICKS SPORTING GOODS WILL NEVER SEE A DIME FROM ME AGAIN THIS IS CORPORATE TERROR ON ITS CUSTOMERS

      Business Response

      Date: 06/30/2025

      Dear
      BBB,  

      We are
      sorry to hear of the athletes' frustrations with the scorecard rewards credit card. All the credit card information and promotions are listed on our website under the link provided below. Unfortunately, the credit card accounts are handled by Synchrony bank directly.  If they have any additional questions, they can contact us at 877-846-9997.  

      Scorerewards Credit Card


      Sincerely,  

      Dick's
      Sporting Goods 

      Customer Answer

      Date: 06/30/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23518397, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



      [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

      I COULD NOT ADD NOTES EASILY TO THE ''ACCEPT'' SO I DID THIS, I ACCEPT THE REPLY BUT THEY SHOULD REALLY STOP

      ANNOYING CUSTOMERS TO SIGN UP FOR THE REWARDS CARD WHEN BUYING SOMETHING AT THE STORE. IT MAKES THE CUSTOMERS BEHIND WAIT AND IS NOT A GREAT DEAL IN THE LONG RUN. OTHER THAN THAT I DO ACCEPT THE CLOSE OUT OF THIS COMPLAINT.

      THANK YOU TO DICK'S SPORTING GOOD AND THE BBB FOR THE KIND HELP.



      Regards,



      Robert Coppock

    • Initial Complaint

      Date:06/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently went to Dicks Sporting Goods to purchase a $173.18 pair of Mens Cloudnova 2 shoes in white. This was a significant purchase for me, and I had saved up specifically for this. The display shoe in the store was visibly dirty, and when I politely asked if there could be a discount due to its condition, the associate immediately said no without even checking. We were then told if we ordered the shoes online through the store, they would come from the warehouse with free shipping. Based on that, we went ahead with the purchase.When the shoes arrived, I was extremely disappointed to discover that they were, in fact, the exact same dirty display pair I had seen in-store. I called customer service and spoke with *****, who confirmed the shoes were shipped from the ************* location. After I sent photos, she acknowledged the condition and initially offered 10% off, then 15% after more discussionbut only if we re-purchased new shoes over the phone and returned the display ones.We felt disrespected and taken advantage of. This was not just a dirty shoeit was a breach of trust and poor customer care. I made it clear that 15% was not acceptable and that we will be returning the shoes for a full refund and taking our business elsewhere. I also recommended that display shoes be clearly labeled as such or deeply discounted. Selling worn display shoes as new is simply unacceptable.

      Customer Answer

      Date: 06/26/2025

      ADDITIONAL INFORMATION: 

      I took time off work to return to the store this morning, which was not easy—I work 12-hour shifts through Friday—and wanted to ensure I wasn’t wrongly accused of swapping the product. The store managers confirmed the shoes were indeed the display pair and issued a full refund, along with a $25 gift card that, frankly, does not remedy the frustration and time this issue has cost me.

      Sara, one of the managers, also confirmed that the shoes were marked as “destroyed” and pulled from inventory as I was in front of her. In my view, if the shoes are no longer sellable and are to be discarded, they could reasonably be offered to me as a courtesy gesture considering the poor service I experienced, the inconvenience to my schedule, and the emotional weight of this purchase for my family.

      This was not a small or routine purchase for me. I saved to buy these shoes and was excited for this milestone. I feel that the mistake made by the location—acknowledged by both store managers—points to a larger issue with quality assurance and staff training. I strongly encourage this leadership team to evaluate how display items are handled, how employees respond to customer concerns, and how inventory is managed for online orders fulfilled through local stores.

      No customer should have to deal with this kind of oversight and frustration, especially when it’s entirely preventable. I hope their team will consider an appropriate gesture or solution that reflects the inconvenience and poor service I’ve experienced. I’m confident a company of your size can take responsibility for this minimal loss in product in exchange for preserving customer goodwill.


      Business Response

      Date: 07/01/2025

      Dear BBB,

      We are sorry to hear about Ms. Castilleja's frustration with their experience. We have contacted Ms. Castilleja and reached a mutual resolution. If Ms. Castilleja has any other questions, she can reach out to us at 866-677-4771.  
       
      Sincerely,  
       
       DICK's Sporting Goods 

      Customer Answer

      Date: 07/02/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23509675, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


      I will accept the monetary resolution offered by Dick’s Sporting Goods. However, I want to clearly express that this was never just about money.


      I am disappointed that no clear plan for improvement or accountability was communicated by the executive team. There was no acknowledgment of how my specific transaction would inform better training or quality control at the store level. The lack of ownership from the New Braunfels location, paired with a slow and reactive corporate response, makes this resolution feel more like an attempt to silence a complaint than to resolve one.

      This situation could have been avoided with basic customer care, and I hope no other customer has to go through the same experience.



      Regards,



      Maria Castilleja

    • Initial Complaint

      Date:06/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on June 12 for a Victus pencil bar from Dicks Sporting Goods website. The bat was ******. The money was taken out from my account On June ****************************** cancelled my order but never refunded me the money. The charge was taken out of my account and I had to spend another ****** ordering the bat on ******. Each time I call the bank the charge wont clear until Dicks releases the funds. I just want my money back.

      Business Response

      Date: 06/24/2025

      Dear BBB,  

      We are so sorry to hear about our athletes frustration with their online order. We have reached out to our athlete directly from the contact information they provided in order to resolve this matter moving forward. If our athlete has any further questions or concerns, they can reach out to us directly at: 877-846-9997.  


      Sincerely,  

      Dick's Sporting Goods 

    • Initial Complaint

      Date:06/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction ******************** I was denied making a return on 06/19/2025 for a purchase made at the dicks sporting good on line on 06/03/2025, under order number ***********.They denied my return because of information obtained through the Retail Equation. I have never received any warnings from this company before. I had a valid reason for return (item running small) and original receipt. Item is brand new. Returned item was all within return period. Unfit items should be allowed to be returned according to the dicks Return Policy. I don't understand on why should I keep unfit products without ability to return them?I have mailed the item back via return label today instead.

      Business Response

      Date: 06/24/2025

      Dear
      BBB,  

      We are
      sorry to hear of the athlete's frustrations with TRE. TRE is a third-party vendor that monitors a customer's return activity for many retailers. We have contacted the athlete and provided TREs direct contact information as they will be able to provide the athlete with their specific return activity report. If the any additional questions they can contact us at 877-846-9997.  

      Sincerely,  

      Dick's
      Sporting Goods 

    • Initial Complaint

      Date:06/18/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a set of golf irons from dicks sporting goods on June 5th 2025 I have not received them there have been no updates all theyre saying is cant deliver because of to many shipping labels I was told to contact sales I have they said it was being taken care of but still no updates or delivery Im filing claims on both companies theres only been communication from dicks when I directly call them no response to emails even though I was sent an email for direct communication very vague answers have been given I need a solution

      Business Response

      Date: 06/24/2025

      Dear BBB,

       

      We are so sorry to hear about any issues our athlete experienced with their online order. Unfortunately after further investigation, this item was deemed as lost with FedEx services and unable to be located. We assisted our athlete with a full refund for this order on 6/20/25 and a refund can take 3-5 business days to appear back on to their statement depending on the processing time of their financial institution. If our
      athlete has any further questions or concerns, they can contact us directly at:
      866-677-4771.  

      Sincerely,  

      DICK's
      Sporting Goods

    Dick's Sporting Goods Inc is NOT a BBB Accredited Business.

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