Business Profile

Grocery Store

Giant Eagle Inc

Complaints

This profile includes complaints for Giant Eagle Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

154 total complaints in the last 3 years.
61 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/04/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm a Rite Aid customer who's information was provided to Giant Eagle so that they could continue to fill my prescriptions. I made an attempt for over 45 minutes to contact Giant Eagle to have my prescriptions filled. I was asked to hold and then after 5-10 minutes I was hung up on. On other attempts they didn't even answer the phone. If they can't handle Rite Aid business and their own business they should stop advertising as such and my prescription information should've NEVER been released to Giant Eagle.
Business Response
Date: 07/07/2025
July 7, 2025
Better Business Bureau
****************************
******************
RE: Complaint ID ********

This is a follow up letter in response to a patients concern expressed on 07/04/2025 regarding a recent
pharmacy interaction.
We at Giant Eagle strive to provide best in class customer service to all patients. Regarding the patients concern,
we want to confirm that your prescriptions were filled and picked up on 7/5/2025. However, we also recognize
that you encountered difficulties with reaching us by phone. Due to the unprecedented circumstances
surrounding the recent pharmacy closures, we have experienced an increase in guest inquiries, which has
affected our response times. To address this, we are adding additional resources to better handle the increased
volume and improve our customer service experience.
If there are additional questions or concerns, Giant Eagle ************* can be contacted by calling *********-
3175.
****** *****, RPh
Pharmacy District Leader
Giant Eagle, Inc
Initial Complaint
Date:06/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern,I had a rx transferred from rite aid on 6/6/25. Rx ******* ********** for ***** ******. I had a coupon for 15 dollars for transfer of rx. Well went to giant eagle yesterday to find out no 15 dollars was apples. Is this false advertisement? Please apply money for transfer to my acct ** *** ******
Business Response
Date: 06/23/2025
June 23, 2025
Better Business Bureau
520 E Main Street, Suite 100
Carnegie, PA 15106
RE: Complaint ID 23502887

This is a follow up letter in response to a patient’s concern expressed on 06/22/2025 regarding a recent
pharmacy interaction.
We at Giant Eagle strive to provide best in class customer service to all patients. Regarding the patient’s concern,
fifteen dollars ($15.00) was loaded to the customer’s myPerks account on June 6th at 5:26pm. In order for the
$15.00 to be redeemed, a guest has to spend at least $15 on eligible items in a single transaction. Once that
occurs, that credit will automatically come off the total and will be reflected on the receipt that $15 was saved.
If there are additional questions or concerns, Giant Eagle Customer Care can be contacted by calling 1-888-878-
3175.
Christopher Miller, PharmD
Director, Pharmacy
Initial Complaint
Date:06/16/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/29/2025 I attempted to purchase groceries at this Giant Eagle, the total was $277.67. However, the register screen froze after swiping my credit card. A different cashier came over and informed me that the cashiers register was frozen, and that the transaction for $277.67 would be canceled and not processed. She then took me to a new register to re-scanned my groceries and check me out again. When checking out for the second time, some items were left behind and I opted to use more of our Giant Eagle rewards points, bringing the total down to $133.63.I was given a receipt for the second/correct transaction in the amount of $133.63. I was not given a receipt for the first transaction because I was told that first transaction would be canceled due to the cashiers screen freezing and I would not be charged for it. However, the next day, 05/30/2025 both charges were posted to my credit card account. The incorrect/canceled transaction in the amount of $277.67, and the correct transaction for $133.63 both posted.I reached out to the Giant Eagle customer service twice on 06/01/25, and again on 06/12/25 in an attempt to resolve this. The Giant Eagle representative acknowledged that these transactions took place within minutes of each other and stated he would open a case and contact the store to have them reverse the first/incorrect transaction. The Giant Eagle case number he provided me with was #*******. He stated that the store would contact me directly. However, I was never contacted by the merchant, neither by phone nor email.I only made one grocery store purchase at Giant Eagle on 5/29/2025, however I was incorrectly charged twice. The charge in the amount of $277.67 is incorrect and should have been cancelled. Only the charge in the amount of $133.63 should have been posted. I am requesting a refund of $277.67 either directly to credit card charged, via check, or in the form of store credit.
Business Response
Date: 06/26/2025
June 26, 2025
Better Business Bureau
520 E Main Street, Suite 100
Carnegie, PA 15106
RE: Complaint ID: 23477508

This letter is in response to the complaint submitted by Ms. Sandra Mitchell concerning an
erroneous charge for a recent transaction. Upon confirmation of this charge, we have issued a
refund to the credit card used for this transaction.
If you have any questions, please feel free to contact me.
Very truly yours,
Giant Eagle
Customer Answer
Date: 06/27/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23477508, and find that this resolution is satisfactory to me.
Thank you for your prompt response to this matter.

Regards,

Sandra Mitchell
Initial Complaint
Date:06/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Account associated with your dispute: Checking - XXXXXX5965 Account Address: ****** G ****** *************************************************** Select Transaction edit Type: Check Card Dispute Date: 06/13/2025 Description: GIANT EAGLE #**** VIS 0612 ***** ** - XXXXX2164 Amount: $48.73 ATM/Check card associated with your dispute Card number: XXXXXXXXXXXX0682 Card holder name: ****** G ****** File Dispute edit Inquiry Type: Potential error on transaction. Dispute filed.Did you use or provide this debit card information to the merchant for this transaction?: Yes Is this a recurring or repeating transaction?: No Reason for this dispute?: Paid by Other Means Did you make this payment using another one of your PNC accounts? This could be a check, credit card, other debit card, or another form of payment: No What form of payment did you use?: Other Other Payment Method: EBT Do you have the receipt?: Yes Did you try to contact the merchant about this transaction?: Yes Date Contacted: 06/12/2025 Merchant Contact's Name: **** Contact Method: IN PERSON Merchant's Response: ACKNOWLEDGED ERROR Is there anything else we should know that will help us investigate this transaction?: **** CHARGED MY FOOD GROCERIES TO MY PNC CARD INSTEAD OF TO MY EBT CARD. HIS MANAGER TOLD ME THEY VOIDED THE TRANSACTION BUT THE $48.73 WAS STILL DEBITED FROM MY PNC CARD AS IT APPEARS ON MY PNC ACCOUNT
Business Response
Date: 06/26/2025
June 26, 2025
Better Business Bureau
520 E Main Street, Suite 100
Carnegie, PA 15106
RE: Complaint ID: 23469106
Dear Ms. Lane:
This letter is in response to the complaint submitted by Mr. Joseph Bialek concerning a duplicate
charge for a recent transaction. Upon confirmation of this charge, we have issued a refund to the
ATM/Check card.
If you have any questions, please feel free to contact me.
Very truly yours,
Giant Eagle
Initial Complaint
Date:06/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a letter in the mail for my husband's prescriptions, that they were transferred to a Giant Eagle in ****************, ***I call the number on the letter because we do not live anywhere near **************** nor do we have prescriptions at a Rite Aide there.I was informed with Rite Aide in my area closes my prescriptions will be sent there and I need to call if I want them somewhere else.I did not give permission for my prescriptions to be moved anywhere. My rite aid is not closed and won't be for months. I think this is a HIPAA violations and I want this dealt with. They should not be sending out such letters. If I were elderly and didn't know how to handle this I would be very confused that my prescriptions are somewhere I cannot get to. This is ridiculous. I do not want my prescriptions transferred anywhere. I will take care of that myself.
Business Response
Date: 06/18/2025
June 17, 2025
Better Business Bureau
520 E Main Street, Suite 100
Carnegie, PA 15106
RE: Complaint ID 23459193
This is a follow up letter in response to a patient’s concern expressed on 6/12/2025 regarding a recent pharmacy
interaction.
We at Giant Eagle strive to provide best in class customer service to all patients. Regarding the patient’s concern,
we want to assure you that no HIPAA (Health Insurance Portability and Accountability Act) violation occurred.
Letters such as the one you received are sent to patients who have previously filled prescriptions at a Rite Aid
location, including the one scheduled to close. These letters are provided as a courtesy to assist in maintaining
continuity of care and ensuring that patients are informed about where their prescriptions may be transferred if
their current pharmacy is affected by store closures.
We understand your concern and agree that clarity in communication is essential, particularly for patients who
may find these transitions confusing. If you would prefer your prescriptions to be transferred to a different
pharmacy, you are welcome to contact your preferred pharmacy directly to initiate a transfer at your
convenience.
If you have any further concerns or need assistance with your prescriptions, please don’t hesitate to reach out.
Sincerely,
Darren Evans, PharmD
Pharmacy District Leader
Giant Eagle, Inc.
Initial Complaint
Date:05/31/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Giant Eagle closed my pharmacy and store on May 31. I am homebound and on ********. My pharmacy in **************** delivered my prescriptions through ********** a company that used doordash. I have tried to transfer my prescriptions to another Giant Eagle Pharmacy but they all say they don't deliver. Now I have no way to get my prescriptions. My health is important to me and I need my prescriptions
Business Response
Date: 06/02/2025
June 2, 2025
Better Business Bureau
****************************
******************
RE: Complaint ID ********

This is a follow up letter in response to a patients concern expressed on 05/31/2025 regarding a recent
pharmacy closure.
We at Giant Eagle strive to provide best in class customer service to all patients. Regarding the patients concern,
prescriptions and services are now available at Giant Eagle Pharmacy located in *********. All services that were
offered at the **************** location, including the use of ScriptDrop for the delivery of eligible medications,
are available at this location.

Customer Answer
Date: 06/02/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *******
Initial Complaint
Date:05/30/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Giant eagle store location ***************************************************** This is not only the worst giant eagle I've been to it's the worst store. On st least 6 times I've bought moldy produce. Their meat is frequently gray from age. The most serious issue is their total lack of staff. Their deli, meat and prepared food service stops working at 7 pm. Their front end is a ghost time. On most evenings there's two cashiers and one front end manager. Last year there was one cashier, I spoke to the manager who explained lack of staff and very unprofessionally asked if I knew any cashiers to work there. Then on 5/29/25 there was no cashiers, not one!!!! Only about 1/4 of their self service lanes were open. There was a busy front end manager speaking very loudly and bossing around customers to one lane or another. She was pretty mush shouting at me from 50 feet away. There's no excuse for these high prices and very low or completely lacking service
Business Response
Date: 06/02/2025
June 2, 2025
Better Business Bureau
****************************
******************
RE: Complaint ID: ********

This letter is in response to the complaint submitted by Mr. **** ******* regarding recent
experiences at our store. We have notified our leadership team to address these concerns and
would like to thank the consumer for their feedback.
If you have any questions, please feel free to contact me.
Very truly yours,
Giant Eagle
Customer Answer
Date: 06/03/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if the local leadership team increases staffing with the help of upper management and HR to accommodate their staffing needs. At no time should there be no cashiers available to assist customers!

Regards,

**** *******
Initial Complaint
Date:05/29/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 48 ounce carton of Giant Eagle chocolate fudge ice cream at the Market District store in ********************. I ate some on Tuesday May 27 evening. That night I had extreme ******************* and diarrhea which lasted until Wednesday 28 evening. Everything that came up was chocolate ice cream. My husband also had diarrhea from it. I dont have a doubt in my mind that the ice cream had thawed in the store and was refrozen which probably allowed bacteria to enter the container. I talked to another person and he said he bought GE vanilla and it looked funny so he disposed of it. I am considering contacting the *********** but I thought I should hear your explanation first.
Business Response
Date: 05/30/2025
May 30, 2025
Better Business Bureau
****************************
******************
RE: Complaint ID: ********

This letter is in response to the complaint submitted by Ms. ******* ****** regarding a recent
purchase. We would like to apologize for this experience. The consumer can reach out to our
Customer *************** at *************** to report her product concern.
If you have any questions, please feel free to contact me.
Very truly yours,
Giant E
Customer Answer
Date: 06/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

******* ******
Initial Complaint
Date:05/15/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My *********** have a Giant Eagle Advantage Pay account for when we purchase gasoline from their GetGo stores. One of our Perks Cards broke, we ordered new cards. We successfully attached that card # to our current Perks account. We have tried several times and phone calls to attempt to attach the new Perks card to the Advantage Pay account. I finally reached a representative today that explained it can NOT be done. They are asking us to build a new email address and enroll in the program again under the new email address. I do not wish to build a new email address and have my information attached to a second record - that opens more doors for scam and banking account information to be stolen. This is a complete failure in customer service.
Business Response
Date: 05/15/2025
This letter is in response to the complaint submitted by Ms. ****** ******** regarding her Giant
Eagle Loyalty Card.
We would like to thank Ms. ******** for bringing this issue to our attention. Our Customer
Care Team has reached out directly to Ms. ******** for resolution. Ms. ******** can reach out
directly to customer care at ************** for further information.
We apologize for any inconvenience.
Very truly yours,
Giant Eagle, ****
Customer Answer
Date: 05/19/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ********
Initial Complaint
Date:05/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 cartons of the home brand (Nature's Basket) organic beef broth. I do not recall where I purchased them as I shop at many different stores across the country. I was going to use them today, and I was chagrined to see that the best by date was 9 months ago. I figured the quickest, easiest way to address this was to contact them. I used their live chat. Explained the problem. The agent said she was happy to help me. She asked for my name, my address, my phone number, my email address, and information from the cartons. I believed she was going to send me courtesy coupons or a debit card to replace them. This is what most businesses do. Instead, she said she could not find a loyalty card account for me. I said I do not have a loyalty account. She then proceeded to tell me to take them to a store. I already explained why I did not do that in the first place. I was very, very angry. I said, I do NOT supply every ****** detail of my personal life to be told this. I asked what this company is going to do with my information. She refused to confirm what would be done. Frankly, after this experience, I could not have believed her anyway. All she had to do was to ask for my loyalty card number, and I could have told her I do not have one, and that would have been the end of the story, but she asked for ALL of my personal information instead and then would not confirm what the company would do with it. PRIVACY in my life is my NUMBER ONE CONCERN IN A WORLD WE LIVE IN TODAY WITH IDENTITY THEFT, ETC. NO COMPANY SHOULD BE SURREPTITIOUSLY GLEANING AND STORING PEOPLE'S PRIVATE INFORMATION.
Business Response
Date: 05/16/2025
RE: Complaint ID: ********

This letter is in response to the complaint submitted by J ****** regarding a recent product
complaint. We have contacted the consumer directly to address their complaint.
If you have any questions, please feel free to contact me.
Very truly yours,
Giant Eagle
Customer Answer
Date: 05/20/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not fully resolve my complaint because (1) I cannot open the attachment (why does everyone think everyone else can open any attachments?) and because (2) my question about my private information being stored still has not been answered. All I was told was to contact the corporate office. I did that at the start and could not get a straight answer which is why I filed the BBB complaint in the first place.
The bottom line is I do not want my personal information stored in businesses files. There was zero reason for the person I chatted to ask me the detailed questions she asked. The ONLY question she needed to have asked was whether or not I had an account with them, and I would have told her, no I do not. She then would have given the same answer: "then there is nothing I can do."

Regards,

J ******
Business Response
Date: 05/21/2025
Below is the letter that the consumer was unable to open. If there are further questions, please contact our ************************ at **************. Thank you.

May 16, 2025

Better Business Bureau
****************************
******************

RE: Complaint ID: ********

Dear Ms. ******************** letter is in response to the complaint submitted by J ****** regarding a recent product
complaint. We have contacted the consumer directly to address their complaint.
If you have any questions, please feel free to contact me.

Very truly yours,

Giant Eagle
Customer Answer
Date: 05/21/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I am unable to accept their reply because as I explained before, one person contacted me via email and offered to send me a gift card by way of apology. I said that would be nice and thanked him. I also asked him to verify if they were keeping my personal information. He did not seem to know. He told me to contact their corporate office. I had already done that before I filed the BBB complaint. If I had been able to get a satisfactory answer from them, I would not have filed the BBB complaint.
They have said nothing herein about how they contacted me. As I said, I only received that one email. If they have answered my question in a hard copy letter, I have not received it. I have not received anything in the post from them so far. I have no idea what else I can say at this point. Perhaps I will receive something this week? Who knows?
Regards,

J ******

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Giant Eagle Inc is BBB Accredited.