Complaints

This profile includes complaints for Giant Eagle Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Giant Eagle Inc

  700 Cranberry Woods Dr Cranberry Township, PA 16066

  
• 

  Giant Eagle Inc

  14650 Snow Rd Brookpark, OH 44142-2461

• 

  Giant Eagle Inc

  13820 Lorain Ave Cleveland, OH 44111-3428

• 

  Giant Eagle Inc

  7400 Broadview Rd Cleveland, OH 44134-5757

• 

  Giant Eagle Inc

  34700 Vine St Willowick, OH 44095-5120

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last night 4/28/25 while checking out my groceries at giant eagle Barberton location I had a horrible experience with the self check out monitor. I have proof of everything I will gladly provide. I broke my order up into two orders. My reason for doing so as you will see was to use the last of my food stamps for the month on order number one which was all food items and under $60 dollars exactly what was left on my food stamps. The second order had dog treats and some remaining food items I used my points to pay with so I could maximize saving. Use points to pay for the items food stamps doesnt cover makes sense. Well apparently the self check out monitor was not having it. Please go to the camera and see for yourself. I request you ask for the footage and see the disgraceful behavior of your young and immature associate. As Im on my first order and starting to be done with it. She starts telling me and coming over to me cart to take items out I said what are you doing. She said if you cant afford these Ill take them back. I said Im buying the items. Im just doing two orders. I explained to her nosey self I was using food stamps for my first order and making sure I can add those points to my second smaller order therefore saving money. As a mother who was with her two young kids while shopping they were embarrassed. Im already doing the best I can everyday for my kids and dogs. All I was doing was splitting up my orders. That all. Im on food stamps I dont want to use my food stamps on stuff food stamps covers. So I use my points for dog food and hygiene items. I actually think this is very smart of myself. Your associate obviously is too young on a power trip to understand real life situations. Most likey lives with mom and dad freeloading. And doesnt pay any real bills herself or have to do shopping for a household. No one has a right to ever go in my cart and take items out. Under no circumstances. Associate is young,white, glasses

  Business Response

  Date: 04/30/2025

  RE: Complaint ID ********
  
  This letter is in response to the complaint submitted to your office by Ms. **** ******* regarding
  her experience at our Barberton Giant Eagle located at ****************** *********, OH 44203.
  We would like to thank Ms. ******* for bringing this issue to our attention. The leadership team
  is aware of the complaint and will address the store team regarding the customers concerns.
  We apologize for any inconvenience.
  Very truly yours,
  Giant Eagle******

  Customer Answer

  Date: 05/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I already contacted the store myself after I wrote the BBB complaint and due to the lackadaisical attitude of your employees in Barberton of those in charge i doubt any real attention will be taken.  Honestly Im just going to be better prepared next time and have my kids hold my phone for tik tok videos.  I wish I would have had my phone filming last visit because this would have went viral.  But since I now know how to get your employee to display bad, disrespectful, inappropriate and possibly racist behavior Im sure it will happen again. All I need to do is have two orders and split them up and apparently that entails a self checkout monitor to physically go in a cart and take stuff out. While being Loud and rude saying Ill take all those items you cant buy meanwhile I bought them all in my second order like shown.  All I was doing was Breaking down my order to maximize rewards points for order number 2 like Ive shown you.  But instead I had some kid young and immature you allowed to have some sense of power and control get out of line. I have zero faith in action being done but ?? faith in your representative doing this or worse again. And next time I wont give a courtesy BBB complaint ill just post it all over social media. In actually in lots of mom groups who do I most of the shopping for there houses this is something Im sure they would love to know   Thankfully we are now in a day and era of customers having power. We cant and wont allow anyone to ******** us any longer.  Everyone deserves respect and kindness whether I pay with WIC, EBT, rewards, credit card or debit card   
  

   

   

  
  Regards,
  
  **** *******

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in the Giant Eagle at ************************************************************* today, April 18, 2025 at approximately 9:00 a.m. there was a man with a dog on a leash, getting tangled around the man. This WAS NOT a service dog. The dog was not only smelling the carts but would go up and smell people. I have read this is typically against store policy. I would like to understand why this man was allowed in the store with this dog.

  Business Response

  Date: 04/22/2025

  RE: Complaint ID ********
  
  This letter is in response to the complaint submitted to your office by Ms. ******** *****
  regarding her experience at our ************************************ located at ************************************************************************************
  We would like to thank Ms. ***** for her feedback. Pets are not allowed in the store, with the
  specific exception of service animals. Giant Eagle permits service animals in its stores, as
  mandated by law. Giant Eagle does not allow service animals to be placed in shopping carts. We
  apologize for any inconvenience.
  Very truly yours,
  Giant Eagle, ***

  Customer Answer

  Date: 04/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ******** *****

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pharmacy never advised us that they were using a discount card until 4/9/25. As of 4/9/25 we learned that ******* was paying unnecessary fees to use a discount drug card instead of her insurance. They should have said "you no longer have insurance" BACK ON MARCH 1 when this happened. I want a refund and rebill of all her Rx's from 3/1/25-4/9/25. I am NOT going to be the one spending MY time to make these calls when this shortcoming is on YOU. Tell the customer "we aren't running this through insurance" especially after using insurance for that customer for YEARS.

  Business Response

  Date: 04/10/2025

  April 10, 2025
  Better Business Bureau
  ****************************
  ******************
  

  RE: Complaint ID ********

  
  This is a follow up letter in response to a patients concern expressed on 4/9/2025 regarding a recent pharmacy
  interaction.

  
  We at Giant Eagle strive to provide best in class customer service to all patients. Regarding the patients concern,
  the patients prescriptions were rebilled with the newly provided insurance card and a refund of $15.43 was
  issued.
  

  Sincerely,
  **** *******, PharmD
  Pharmacy District Leader
  Giant Eagle, Inc.

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About March 15, 2025 At Giant Eagle's Get Go Gas Station (store #***) in *************** I attempted to use my "Fuel Perks Rewards". I was told by the employee (*** ********) I "MUST use my credit card at the pump to redeem my Fuel Perks". I have enough "Fuel Perks" to cover this transaction and even if I didn't, I always been able to pay the balance in cash. I explained I did not wish to use my credit card even though I was told "no bill would be applied to my card". This is the second time this Get Go Station (by the same employee) has attempted to get my credit card information. I called Giant Eagle Customer Complaint and was issued a case Number of *******. I have spoken with a ***** ******* over this matter and no one within the Giant Eagle Corporation I have spoken with is able to find or provide me a copy of the policy regarding the need of a credit card to redeem "Fuel Perk Rewards". ***** ******* has not gotten back to me regarding my latest request. I have redeemed my "Fuel Perks" at the ************* location since this incident with no problems. Several other Get Go Stations I have checked with have never heard of the need to use a credit card for redemption of "Fuel Perks" unless there is a transaction balance that the customer wished applied to his card. ********************** has not gotten back to me in regards to my request over this policy. I am not sure if this is a case of poor customer complaint service, poor employee training or a desire to steal credit card information on the part of employees.

  Business Response

  Date: 04/16/2025

  April 16, 2025
  Better Business Bureau
  ****************************
  ******************
  

  RE: Complaint ID: ********
  
  This letter is in response to the complaint submitted by Mr. **** ****** regarding recent fuel
  transactions. All fuel purchases require a scanned form of payment, regardless of the amount of
  rewards being redeemed in the transaction.
  If you have any questions, please feel free to contact me.
  Very truly yours,
  Giant Eagle

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled out one of their feedback surverys (on my Giant Eagle app) about a month to a month and half ago where they say that the person who fills out the survery will get 10 perks. Never got them. This has happened in previous months when I would file it online on my computer. It's fraud. This has been a ongoing problem. A company shouldn't promise perks and not follow through with their promise. I realize you are allowed only 1 perk for every 30 days. I would appreciate receiving the perks that were promised for me filling out my survey.

  Business Response

  Date: 04/14/2025

  April 14, 2025
  Better Business Bureau
  ****************************
  ******************
  RE: Complaint ID: ********
  
  This letter is in response to the complaint submitted by Mr. **** ***** regarding the receiving
  of 10 perks following the completion of a survey. Our investigation indicates that Mr. ***************** the 10 perks to his account of March 7th, 2025.
  If you have any questions, please feel free to contact me.
  Very truly yours,
  Giant Eagle

  Customer Answer

  Date: 04/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  **** *****

  Giant Eagle claims I received my perks on March the 7th.  This is incorrect.  Never received them. 

  Business Response

  Date: 05/05/2025

  For further questions on earned myPerks, the consumer can reach out to our ************************ at **************, Monday - Friday 8:00am - 8:00pm (ET) and Saturday, Sunday, 10:00am - 3:00pm (ET).  Thank you.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday the 28th of March I stopped at a GetGo gas station to purchase fuel at the gas pump. On Saturday, March 29th, when I attempted to balance my check book, I noticed a $200 dollar hold on my account from **********************. The date is now Monday, March 31st and the hold is still on my account. I called on Saturday into the GetGo customer service, but got an automated message explaining they are only open Monday through Friday. I called back today, Monday the 31st. and spoke with a lady who transferred me to a GetGo associate. They explained I would receive a phone call from their banking side who handles these transactions. The employee who called me was not helpful at all, her voice was very condescending and cynical. The GetGo employee explained it was not them that put the hold on the account but my bank did. I have spoke with my bank on 2 occasions about this and they explained it was GetGo who held the funds and they could not remove the hold. GetGo explained this was the setup between them and ******** and if I attempted to explain this to an account representative they would not know what I was talking about. To me, all I see is finger pointing and no resolve to my issue. When I called the GetGo store and spoke with an employee, I was surprised to hear they receive quite a few complaints about this. $200 might not be much but if that's all you have till next payday your just out. I wanted to state I understand the hold on your account when you use the gas pump with a bank/credit card. I never have these problems with other gas stations. I have uploaded two supporting documents, my current bank statement and the receipt from the gas station. By the time you read this I am hoping the hold will reverse its self and the correct amount will be charged by GetGo. I am lucky to have enough funds to cover this hold but many others my not have that luxury.

  Business Response

  Date: 04/10/2025

  April 10, 2025
  Better Business Bureau
  ****************************
  ******************
  

  RE: Complaint ID: ********
  

  
  This letter is in response to the complaint submitted by Ms. ***** ***** regarding a hold placed
  on her account following a fuel purchase made on March 28th, 2025. Since this transaction was
  made using a PIN debit, the standard preauthorized hold is $200.00. Once the transaction is
  completed the financial institution will complete the sale and release the hold. Our investigation
  shows that this transaction processed without issue or discrepancy on GetGos end. It is our
  recommendation that the financial institution is contacted to release the hold.
  If you have any questions, please feel free to contact me.
  Very truly yours,
  Giant Eagle

  Customer Answer

  Date: 04/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ***** *****

  Customer Answer

  Date: 04/17/2025

  From: ***** ***** <******************************>
  Date: Thu, Apr 17, 2025 at 4:07 AM
  Subject: Complaint ID: ********
  To: ****************************************** <******************************************>
  
  
  I do not believe this Corporation has a grasped on the full understanding of their processes. I have been to a multitude of different gas stations and never have funds held out of my account for 4 days. The ******** representative even stated she does not understand why they put such a high hold on your card, they have never heard of a gas vehicle holding $200 worth of gas. The transaction did process without issue but the $200 hold remained on my account for four days. Please tell Giant Eagle to stop recommending customers to call their financial institutions to have the holds dropped. My financial institution told me they cannot release the hold because it was placed by GetGo and it could not be released. In the letter they addressed me as a female, please stop assuming peoples gender by their name. I am a male.    
  
  Thank You,
  
  ***** *****

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my concerns regarding the inappropriate and unprofessional behavior of two employees at your ***********, ** *********** I was entering the store with my children, I witnessed two of your staff membersa middle-aged woman with purple hair and a younger man with glassesengaging in an explicit act in the parking lot. Both individuals were undressed, and while my children thankfully did not notice, this behavior is completely unacceptable in a public setting, let alone at a place of business.Beyond this incident, I previously witnessed these same employees publicly harassing a young woman, accusing her of failing to scan an item on her phone. Despite her insistence that she had and her willingness to pay, they escalated the situation to the point of calling the police. Shockingly, as the young woman stood there crying with money in her hand, the male employee laughed at her distress. Watching someone in a position of authority take pleasure in another persons suffering was deeply disturbing and unprofessional.After further inquiry, I have identified the female employee as ***** **********, though I do not know the name of the younger male employee. However, he appears to work closely with Ms. *********** The conduct of these employees is both unethical and unacceptable, and it reflects poorly on Giant Eagle as a company. As a longtime customer, I am deeply disappointed and will no longer be shopping at this location. I urge you to take immediate action to address these issues. Additionally, after sharing my experience with family and neighbors who also shop at this location, they too have decided to take their business elsewhere.

  Business Response

  Date: 03/24/2025

  March 24, 2025
  Better Business Bureau
  ****************************
  ******************
  

  RE: Complaint ID: ********
  
  This letter is in response to the complaint submitted by Ms. ****** ***** regarding a recent
  experience at Giant Eagle. We have forwarded the consumers concerns to the appropriate
  department to review.
  If you have any questions, please feel free to contact me.
  Very truly yours,
  Giant Eagle

• Initial Complaint

  Date:03/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to start off by saying that i'm a veteran. I always shop at Giant Eagle, frequently, well all the time. My husband was carrying my small s*** zu service dog in the store we was about to check out at one of the registers. Your front store floor manager ****, approached him and said you have to leave, no dogs allowed. He then explained to her this is a service dog, she then questioned him "why you need a service dog, okay a service dog for what?", he said my wife is a veteran, we don't bring him in the store often, and when we do he is always carrying him, he's a small dog for my well being as a veteran. ****, need to learn how to speak to people and not to be rude, kicking people out your store. This really made me upset with my anxiety, I think im going to move on to other stores such as *****, *******, ******* or even Amazon grocery shopping. You don't speak to your consumers/customers like that, very unprofessional

  Business Response

  Date: 03/16/2025

  Can the consumer advise which Giant Eagle location they visited?  Thank you.

  Customer Answer

  Date: 03/17/2025

  The location was Mentor on the Lake, **

   

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ******* ******

  Business Response

  Date: 03/25/2025

  March 25, 2025
  Better Business Bureau
  ****************************
  ******************

  
  RE: Complaint ID: ********
  
  This letter is in response to the complaint submitted by Ms. ******* ****** regarding a recent
  experience at our Mentor-on-the-Lake Giant Eagle. We have notified the store leadership team,
  who will provide additional coaching to store team members.
  If you have any questions, please feel free to contact me.
  Very truly yours,
  Giant Eagle

• Initial Complaint

  Date:02/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *see attachment

  Business Response

  Date: 03/09/2025

  Good Adfternoon - There is no description of the complaint on this case.  Thank you.

  Customer Answer

  Date: 03/10/2025

  Giant Eagle store in Green Ohio refuses to give rain checks for advertised items in their Weekly Ad that are not in stock contrary to Ohio Law.

  I filed a complaint with the ***************************** regarding this matter and they suggested I also notify the BBB.

  Ohio law states that an advertised item that is out of stock, the retailer is required by law to issue a rain check or a comparable substitution for the same price.

   

  Business Response

  Date: 03/10/2025

  March 10, 2025 Better Business Bureau RE: Complaint ID: ******** To Whom It May Concern:This letter is in response to the complaint submitted by Mr. ***** *****. Giant Eagles policies can be found at ********************************************************* you have any questions, please feel free to contact me.Very truly yours,Giant Eagle

• Initial Complaint

  Date:02/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every time I come to pick up my medicine, ***** shows a Lack of empathy: Not showing understanding or concern for customers' issues. Always greet me with a rude attitude, just impolite for no reason. She does a very poor job explaining things. She never has a resolution to resolve the issue. One day, on a Sunday, she saw me and my grandchildren at the drive-thru for 15 minutes and would not come to assist. I asked her why she did not help us. You saw us waiting for service, and she rudely told me you should have rung the bell. I never have these issues with certain people who work there; people are so lovely and service me correctly, not *****. I told her I would write her up on the bbb, but she just ignored my feedback and complaints.

  Business Response

  Date: 02/25/2025

  Good Afternoon - Can the consumer advise which Giant Eagle location she visited?  Thank you.

  Customer Answer

  Date: 03/03/2025

  Better Business Bureau:
  
  I have reviewed the business response to complaint ID ******** and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Giant Eagle Pharmacy  2900 ******* **. ********, ** *****. This pharmacy has gone down, and the customer service used to be superb, but it is no longer. These people have no compassion, and the *** refused to give me one pill to hold me over to the next day. She also lied and stated she did not have one pill. What pharmacy do you know does not have one pill of all pills in case of emergency? not acceptable
  
  [To assist us in bringing this matter to a close, we would like to know your view.]
  
  Regards,
  
  ********* ******
  

  Business Response

  Date: 03/06/2025

  March 6, 2025
  Better Business Bureau
  ****************************
  ******************
  

  RE: Complaint ID ********

  
  This is a follow up letter in response to a patients concern expressed on 02/25/2025 regarding a recent
  pharmacy interaction. We at Giant Eagle strive to provide best in class customer service to all patients. Regarding
  the patients concern, the patient was contacted by phone regarding her experience with her pharmacy
  interaction.
  Sincerely,
  *********** ******, PharmD
  Director, Pharmacy Quality, Compliance and Preparedness

  Customer Answer

  Date: 03/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  This just happened today. I received a call from a supervisor named *****, and I could not believe the response I received was shockingly rude and unprofessional. I was subjected to retaliation by *******, who is a so-called supervisor, and Giant Eagle itself; I was called and told not to return to their pharmacy and to find another pharmacy and that I would not be served by their pharmacy any longer, all because I made a complaint regarding how I was being treated at their pharmacy. ***** called me, being very hostile, and did not even try to hear me out and did not make any attempt to try to de-escalate. As a school teacher, I found this behavior very appalling. ***** was upset because I made a complaint about how one of her workers was terrible, Rude, Useless, and had ******************* Because I told the Truth, she stated she would no longer service me, and that's fine; I would not recommend it as well. I want to emphasize retaliation because I reported a concern regarding safety, and I was punished and forced not to come back to their pharmacy ever again. I was punished for speaking my professional mind. 
  
  Regards,
  
  ********* ******