Complaints

This profile includes complaints for Giant Eagle Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Giant Eagle Inc

  700 Cranberry Woods Dr Cranberry Township, PA 16066

  
• 

  Giant Eagle Inc

  14650 Snow Rd Brookpark, OH 44142-2461

• 

  Giant Eagle Inc

  13820 Lorain Ave Cleveland, OH 44111-3428

• 

  Giant Eagle Inc

  7400 Broadview Rd Cleveland, OH 44134-5757

• 

  Giant Eagle Inc

  34700 Vine St Willowick, OH 44095-5120

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/25/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/25/2022 I went to the giant eagle on frankstown rd to buy a $37 Petsmart gift card bought they had none in stock so I bought one thru their app around 12:15 pm. I’ve only made 1 previous gift card purchase for $25 at Petsmart so I was sure this $37 card would go thru and it took so many attempts to get this to go thru. If this was fraud it would be someone buying a $100 visa gift card or some major purchase not a $37 gift card from the same exact retailer the previous card was purchased for. I get targeted in Pittsburgh, im the reason giant eagle ended their delivery using ebt, and I believe my account was flagged to stop me from being able to make this purchase because it was a major cat litter sale and immediately everything was starting to sell out. I will NEVER IN MY LIFE use the giant eagle online e-gift card service, the only reason why I started was to get the extra my perks but this was no way worth. I promise on my life if the gift card isn’t in store then giant eagle doesn’t see the money, it goes directly to the retailer. This was the nightmare of a lifetime!!! I could have placed my order last night but I waited till this morning to go thru a local business and I almost missed the whole sale! You can see that because at the bottom of my Petsmart receipt it says this item is not available for reorder because EVERY FRESH STEP CAT LITTER was sold out. I cannot repeat enough the lesson I have learned NEVER AGAIN!

  Business Response

  Date: 09/25/2022

  Can the consumer clarify what their concern is?  Thank you.

  Customer Answer

  Date: 09/26/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  You want me to clarify my concern? Your the one who needs to be concerned! How nice everything was going I was buying Uber and Petsmart gift cards thru your retailer, so every time I would buy necessities from Petsmart GIANT EAGLE WOULD SEE THE MONEY FIRST, I don’t have a car so every time I take an Uber GIANT EAGLE WOULD GET PAID FIRST. I’m MOST IRATE because it was 15% off cat litter at petsmart. I wanted to order it the night before but specifically so I could gain so myperks I waited to the morning for the store to open, and then when I found out the store had none I had to order the gift card online. So I’m already low on time, the whole stock of cat litter at the store was quickly being depleted. THIS MADE ME SO ANGRY I SWEAT TO GOD I WILL NEVER ORDER ANOTHER E-GIFT CARD FROM GIANT EAGLE!!! I just bought a $25 petsmart gift card exactly 2 weeks ago, now I’m ordering a $37 petsmart gift card, not a $100 Visa card, and my account gets flagged for review! I get so p**sed off re-living this story, I had to call over and over and over. First the agent said wait 30 mins, then I wait still nothing so I called back saying just cancel it so I can buy the cat litter and he says ok I’m canceling it. Then calls me back saying it just got approved and then I’m still had to wait another 30 mins for the gift card. I love my cat ****, he is my everything & b/c he’s over 14 years old I want him to go out with only the best, and because of this I had no choice but to buy a 38 lb cat litter because all the 42 lb cat litter that were the exact same price. So my cat goes without an extra 4 lbs of cat litter. Never any other online gift card again, now my furbaby goes without! 
   
  
  Regards,
  
  
  
  **** *****

  Business Response

  Date: 10/27/2022

  We would like to apologize to the consumer for her experience.  We will work with our stores and gift card department for coaching opportunities.  Thank you. 

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was at your Biddulph Road location in Cleveland Ohio last Sunday 9/4/2022 and I had a transaction for $340.00- when the cashier was completely done ringing my items she asked me if I was going to pay with a “food card” which was incredibly unusual as I’ve only ever been asked “cash or credit” I surely didn’t hear her ask the gentleman in front of me if he was paying with a food card whenever she was completing his transaction so I asked her do I look like someone who is paying with a food card? No I’m paying 200$ cash and putting the rest on my credit card because I don’t get assistance, never have in my entire life and I have never felt more discriminated against then in that moment. She makes a incredibly insulting assumption based on the fact that apparently to your employee I look like someone who is paying with my large mixed food and non food items with a food card? 340$ order that I spend atleast twice a month for the past 10 years and not once was I ever questioned or basically stereo typically judged and asked if I was simply paying with anything other than cash or credit , I would love to know how your employees choose which customers their going to pick out to ask if they are going to pay with a food card??? Because it’s unacceptable and a complete smack in the face considering the thousands of dollars I spend at this company yearly.

  Business Response

  Date: 09/13/2022

  RE: Complaint ID ********
  
  This letter is in response to the complaint submitted by *** ******** ****** to the Better
  Business Bureau regarding her experience at the Biddulph Plaza Giant Eagle located at 6300
  Biddulph Road Brooklyn, OH 44144.
  In researching *** ******* complaint, the management team at the Biddulph Plaza location
  advised that depending on the consumer’s form of payment, a paper bag fee may apply.
  Consumers paying with forms of government-funded food purchase assistance will be exempt
  from the paper bag fee. We apologize for any inconvenience.
  Very truly yours,
  Giant Eagle
  Claims Department

• Initial Complaint

  Date:08/28/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Giant eagle on broad street, Johnstown Pennsylvania 15906 the service desk was closed on August 28, 2022 unacceptable!!!!!

  Business Response

  Date: 08/29/2022

  This letter is in response to the complaint submitted by *** ***** ****** to the Better 
  Business Bureau regarding her experience at the Broad Street Giant Eagle located at 1233 Broad 
  Street Johnstown, PA 15906.

  
  In researching *** ******** complaint, the management team at the Broad Street location 
  advised that the Customer Service Desk was closed momentarily while a Team Member was 
  performing job tasks outside of the customer service area. We apologize for any inconvenience.

  
  Very truly yours,
  Giant Eagle
  Claims Department

• Initial Complaint

  Date:08/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *** ***** and I would like to inform you of the unprofessional behavior from a cashier, I experienced at Giant Eagle on August 18, 2022, approximately 9:42 am, I went to purchase some items at the Giant Eagle Supermarket, located in Monroeville, Pennsylvania. I went to put my items on the conveyor belt which included lettuce which was tied up in a plastic bag. I had turned my head when Dorothy B. (cashier), tore open the bag that had the lettuce in it and pulled it out. I asked her what she was doing okay and why she went into the bag that was tied up. I said this is nasty where she touches money, cash, coins, credit cards from other customers and as the COVID virus is increasing, I would not take this product and put it in my mouth. She became very angry with me and said she had to weigh it and that is what they do at this market. I said that is incorrect. I have never experienced where a cashier would open my produce, even if it is two type of lettuce in the bags. I told her if she needed to weigh it, tell me first what she needed to do and I would have opened the bag, seperated the lettuce where she could have weighed it. She became angry and threw the bag to the side and said forget it. At that point, I told her I will not argue with her and told her I will see the manager. I then spoke with Mindy, (Senior team leader) of the store. I told her what happened and she was not concerned about what happened. She had agreed with her and said yeah, she had to weigh it. There is nothing more she can do. I told her the cashier was rude and the way it was handled was very professional. She made a smirk and said what is the point because everyone touches that lettuce. I said it could have been handled a different way. She said she would talk to her. I then placed a call to the customer care center at Giant Eagle where I spoke with Amy. She could not give an answer to why the cashier tore open the bag. I would like an answer to how this would be handled.

  Business Response

  Date: 08/22/2022

  August 22, 2022
  Better Business Bureau
  520 E Main Street, Suite 100
  Carnegie, PA 15106
  RE: C******** ** ********
  

  
  This letter is in response to the complaint submitted by Ms. *** ***** to the Better Business
  Bureau regarding her experience at the Monroeville Giant Eagle located at 4010 Monroeville
  Boulevard Monroeville, PA 15146.
  In researching *** ********* complaint, the management team at the Monroeville location
  advised that they have spoken to the appropriate Team Member involved in this incident. We
  apologize for any inconvenience.
  
  Very truly yours,
  Giant Eagle
  Claims Department

• Initial Complaint

  Date:08/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 14, I went to GetGo in Gibsonia PA. to purchase gas. I was using my Giant Eagle Advantage card which is connected to my bank to buy gas at the pump. I scanned my card an inputted my pin, the pump declined my transaction and went into a maintenance mood. I went inside and the clerk said he would turn on the pump and I could pay inside and use my advantage points. After pumping the gas I went inside to pay, the clerk scanned my advantage card then deducted the transaction for my perks, I paid for the gas using my bank debit card. The charge came to $39.99. The next day I received emails informing me of two charges of $51.99. I never used my advantage card pin number in the store but GetGo still charged me for this transaction after it was already paid for. They took money out of my account without permission and said it could take up to ten days for reimbursement. Once again they took money out of my account with me not using my personal pin number which keeps anyone else from getting into my bank account.

  Customer Answer

  Date: 08/25/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  Giant Eagle was able to take money out of my account without proper authorization, when using the perks card you need to input a four digit pin number.  I did not do this and I don't know if they have access to my bank account still.

  I what proof that they can't access my bank account and this system they use should be investigated for possible fraud.
  
  
  
  Regards,
  
  
  ****** ****

  Business Response

  Date: 09/21/2022

  Good Afternoon,

   

  The consumer states that he input a PIN to begin the original
  transaction.  Effectively, this was the initial authorization.  There was a technical issue with the transaction and the charges were refunded to the consumer.  The account was placed in a suspended status and the consumer can contact the provider to close the account if there are additional concerns.

   

  Thank you.

  Customer Answer

  Date: 09/22/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  I never inputted a pin number in the store when the transaction took place.  Once the gas pump shut down it canceled my transaction, so my pin number was also canceled.  They are making excuses for their fraudulent activity.
  
  
  
  Regards,
  
  
  
  ****** ****

• Initial Complaint

  Date:08/05/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I would like to log in to shop.gianteagle.com to view my recent order with my email address and it continues to send me an error message. Thank you, ******* 

  Business Response

  Date: 08/08/2022

  August 8, 2022
  Better Business Bureau
  520 E Main Street, Suite 100
  Carnegie, PA 15106
  

  *** ********* ** ********

  
  This letter is in response to the complaint submitted to your office by *** ******* *******
  regarding her experience with our Curbside Express website.
  We would like to thank *** ******* for her feedback regarding the website. We are reaching
  out to the customer to resolve.
  Very truly yours,
  Giant Eagle, Inc.