Business Profile

Grocery Store

Giant Eagle Inc

Complaints

This profile includes complaints for Giant Eagle Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

154 total complaints in the last 3 years.
61 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/14/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last friday, I placed an order for pickup at Giant Eagle. My personal shopper ignored my requests for subbing the chicken I ordered ONLY if it was same price per pound. I was charged for this, but when I arrived I asked the curbside delivery driver to take them off my bill. I never recieved them, yet I was still charged for ordering them. I would like to be refunded for the costs of the product I never got. Oh, and when I tried to buy the advertised buy 2, get 2 free of Pepsi 12 packs, it would not work, so I missed out on buying that deal and had to go elsewhere. Overall im frustrated, but I just want my money refunded.
Business Response
Date: 12/15/2022
December 15, 2022

Better Business Bureau
520 E Main Street, Suite 100
Carnegie, PA 15106
*** ********* ** ********

This letter is in response to the complaint submitted by **** ******** to the Better
Business Bureau regarding their experience at the Willoughby Commons Giant Eagle
located at 36475 Euclid Avenue Willoughby, OH 44094.
The Curbside team at the store is assisting the consumer with a refund. We apologize
for any inconvenience.
Very truly yours,
Giant Eagle
Claims Department
Customer Answer
Date: 12/15/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Currently waiting for the refund, I appreciate it.
Initial Complaint
Date:12/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,

I have been a customer for Giant Eagle for a very very long time.
I just came back to Giant pharmacy after being with CVS.
Let me tell you my bad experience with the Giant Eagle Pharmacy on 1250 North Hamilton, Gahanna, Ohio.
This happened on November 6th, 2022. at around 1600.
We pulled up behind a car and waited 20 minutes!
They finally got their prescription and we pulled up to find a shade pulled that said they were closed, drive thru, and they were short staffed.
So here's one problem, why would you give a customer ahead of us their prescription while you said you were closed and then not answer us when we rang the bell?
Then I called. And the person who answered was named Morgan, a female. She said yes they are closed, the drive thru and that she didn't know why people didn't realize they were closed since they sign was up there. NO SORRY, NO nothing as far as being a polite employee towards a great and loyal customer. Nothing. I said well we waited all that time and the car ahead of us received their prescription so how we would know? She was rude and said nothing. I even told her i had to get out of my vehicle with a new diagnosed spine issue, of which i was there trying to get my first prescription, and had to wave the 6 cars behind me that the drive thru was closed. Awful. Terrible customer service. Plus no sorry nothing. Very abrasive.
Then, i went in.
I was mentioning to the woman that was waiting on me of the experience and this Morgan came out of nowhere and was very direct and very nasty and said yes, and pointed to the employees in the pharmacy and was going on like this is all we have etc. And i said i understand that many places have a shortage including my own work place but you could have said sorry or anything.
She then just said rudely, take it up with customer complaint or something like that which was very insincere.
I then went to the customer service desk and asked for a manager. I think i talked to a team lead?
He said he was sorry and didn't even know they were closed down??
Not a good look for Giant Eagle.
I spend a lot of money at your store and I feel like just stopping and going to another place that truly cares about my loyalty and me being a customer first and foremost.
thanks for the listen.

***** *******
Business Response
Date: 12/12/2022
December 12, 2022
Better Business Bureau
520 E Main Street, Suite 100
Carnegie, PA 15106
*** ********* ** ********

This letter is in response to the complaint submitted by *** ***** ******* to the Better
Business Bureau regarding her experience at the Gahanna Giant Eagle located at 1250 North
Hamilton Road Columbus, OH 43230.
We would like to apologize for *** ********* experience at the store. Management at the store
has been alerted of the incident for coaching opportunities. We apologize for any inconvenience.
Very truly yours,
Giant Eagle
Claims Department
Initial Complaint
Date:11/30/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took a brand new jacket to their dry cleaners, the stain was small when i brought it in, when I came back for it the stain had spread and made worse. They told me it was the best they could do and offered no solutions.
Business Response
Date: 12/01/2022
Can the consumer advise which location she is referencing? Thank you.
Initial Complaint
Date:11/24/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In November 17, 2022 I called the shady side market district location at 5550 center Ave PGH Pa 15222 to cancel order ******** which was done and I wasn’t charged the $15.04. Then on November 18, an employee at the store decided to steal from me and charged my Mastercard for the $15.04 even though the previous day I cancelled the order. I have complained to giant eagle customer service every day, they gave me a case number ******** and every day they say they’re gonna escalate the case but no one has gotten back to me. It has been a week and I haven’t heard anything and I really wanted to use that money for Black Friday. Employees can not just go into customer accounts and start charging people for items because the store might not be meeting the sales quota for the day. I would like to have my refund of $15.04 refunded back to my Mastercard immediately
Business Response
Date: 11/29/2022
November 29, 2022

Better Business Bureau
520 E Main Street, Suite 100
Carnegie, PA 15106
*** ********* ** ********

This letter is in response to the complaint submitted by *** **** ***** to the Better Business
Bureau regarding her experience at the Shadyside Market District located at 5550 Centre Avenue
Pittsburgh, PA 15232.

I have researched *** ******* complaint and *** ***** was refunded the amount in question on
11/25/2022. We apologize for any inconvenience.
Very truly yours,
Giant Eagle
Claims Department
Initial Complaint
Date:11/23/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am having a problem because my bank did not pay the gas fee I received from the Getgo gas station on two separate days. I am held responsible for events that are completely beyond my knowledge and control, and I am asked to pay a penalty fee. Even though I submitted the necessary information and the letters I received from the bank, only half of the penalty fee was deleted. The department (https://www.checkredi.com) acting on behalf of Getgo, which could not collect its payment on time, did not notify me of the debt and did not give it in due time. I was sent an email asking me to pay directly with a penalty. For this reason, I am faced with an unfair demand and attitude. I paid the gas fees, but I don't want to pay the penalty fee because I don't find it fair.

Reference number LEX1800657
Thank you.

Since my English is not enough, I wrote it with a translation program.
Business Response
Date: 12/01/2022
December 1, 2022
Better Business Bureau
520 E Main Street, Suite 100
Carnegie, PA 15106
*** ********* *** ********

This letter is in response to the complaint submitted by ***** ********* *egarding fuel
purchases made through the AdvantagePay program. Our investigation confirms that the
consumer had two rejections and returns for fuel purchases and per the terms and conditions of
the AdvantagePay program, the fees were assessed and applied correctly.
If you have any questions, please feel free to contact me.
Very truly yours,
Giant Eagle
Customer Answer
Date: 12/06/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

I got a message from the business and the problem was solved. I found out that my account was reactivated and today I started buying gas from Getgo again. I have written and tried to explain my rightfulness many times before, but they did not listen to me. Thank you very much to the BBB team. Your presence gives people confidence.

Regards,

***** *********
Initial Complaint
Date:11/21/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello:
My complaint is about Giant Eagles lack of transparency. The perks promotional program "feels" like an attempt at deception to increase sales. As a veteran on ON 11/10 i searched on google for veterans sales and specials and found your ad. On 11/11 around 1:20pm I went to giant eagle get-go in front of the 22150 Center ridge store location. I asked the gentleman working at the counter, about the fuel perks 3X for 11/11 he was not aware and sent me to the stores customer service desk. On 11/11 around 1:35pm i asked the customer service representative at the register, She also was NOT aware of the perks program/ but the lady behind her (felt like a supervisor) assisted me and confirmed that there was a 3x perks today 11/11 but it would take several days to see the extra perks on my account, as i purchased the Lowes and home depot gift cards. On 11/17 i did not see my perks account update; i stopped at giant eagle store and asked at the customer service desk, she advised me to call the ************ customer care line. on 11/18 around 5:50pm i called ************. the gentlemen was unprofessional told me that home depot and Lowes was not part of the 3X perks special for 11/11 - then hung up on me. Giant eagle employees should be trained to be "accurate" and " informed" when conveying information about "your" policies & programs with customers. it shouldn't take a customer speaking with 3 employees to find one that knows about YOUR companies perks program. Your ad that drew me to your store for gift cards IS NOT transparent to let the customer know Lowes and Home depot are NOT included in your 3X perks on 11/11. Furthermore - "your" employee was unable to give me "Accurate" information, how am i as a customer supposed to obtain accurate information about your promotions? i want my perks as promised by your employee, that represents you. I suggest in the future be Transparent with your customers "Make it EASY" to understand your polices, specials and programs.
Business Response
Date: 12/01/2022
December 1, 2022
Better Business Bureau
520 E Main Street, Suite 100
Carnegie, PA 15106
*** ********* *** ********

This letter is in response to the complaint submitted by Mr. ****** ********** regarding our
myPerks program. *** ********** is currently enrolled in our fuelperks+ program, which was
not eligible for the 3x Perks promotion. *** ********** received the correct perks for the gift
card purchase under the fuelperks+ program. The 3x Perks is a promotional offer for our new
myPerks program, which our guests can enroll in at the store, online at
www.gianteagle.com/myPerks or by calling out customer care department at ***************
If you have any questions, please feel free to contact me.
Very truly yours,
Giant Eagle
Customer Answer
Date: 12/02/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

The business has provided a generic template letter , that DOES NOT address my question or concern at all.
The FTC act Lanham act were created to protect customers...

1- The reason i have gone to the Better business bureau is because I asked 3 employees "BEFORE" i purchased the gift cards. 2 of the employees were not familiar with the perks program and could not help, they both guided me to another employee to assist. The 3rd employee was confident (it felt like they were a supervisor) i was advised the gift cards were covered & the 3rd employee also advised me that giant eagle runs perks specials monthly. BEFORE i purchased the gift cards i was advised that the gift cards were included - but it would take several days to see the perks credit on my account. (this is all on store cameras to prove my interactions happened)

It is insulting to send me a template letter without taking ANY ownership of your employees or the lack of transparency with your promotional specials; and telling me a different answer AFTER i purchased the gift cards based on your companies representation (your employee represents Giant Eagle). It should not be so DIFFICULT and evasive to find out what cards are included in your specials , transparency is required ...If your employees cannot give me accurate guidance how is the customer supposed to know? That feels deceptive !!!!! if i didn't ask several employees prior i would accept your reply.. There was NO clear transparent signage with details around the promotion, if there was noticeable signage i would not have had to ask 3 employees.

2- I repeat - If giant eagle employees cant give me information on your perks program , or gives me inaccurate information. HOW do customers know which gift cards apply for a promotion. this feels like deception . There is CLEAR way to know before i purchase the gift card. and i have been told you cannot return the gift card after you purchase them. what a trap for the customer

3. Giant eagle needs to "make it easy" to do business - and be Transparent on its sales and promotions and uphold what YOIR employees convey to its customers

If i did NOT ask 3 of the stores employees prior to the purchase i would drop this dispute, at what point is giant eagle liable for its employees and its lack of transparency - check your cameras i spoke to your employees and used there guidance for my purchase.

Regards,

****** **********
Business Response
Date: 12/05/2022
Thank you for the follow up. The consumer can visit https://www.gianteagle.deals/myperks/switch, which provides a charted comparison of the fuelperks, myperks, and myperks pro benefits. Additionally, the ad in the consumers complaint specifically states that Pro customers receive Xtra Perk days. Thank you.
Customer Answer
Date: 12/06/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I understand Giant eagles standing. if the customer is confused with all the perks and promotions and asks 3 employees for clarification, that is NOT giant eagles responsibility. the message is loud and clear. Giant eagle has created different fuel perks programs and has NOT trained its staff to assist customers properly. Giant eagle doesn't CARE that there employees cannot provide HONEST ACCURATE information on its Own perk programs; then giant eagle is sarcastic by sending the customer a link to its programs.. There 3 employees should of done that when i asked about the promotion . NOT after my purchase !!!! - again giant eagle is Refusing to address my concern - I asked 3 employees; because - i as a customer was confused about the the promotion. I am not ashamed to admit i was confused and had to ask your employees, what you should be ashamed of - is YOUR own employees got it wrong... what a great way to treat veterans of our country>>>> This is unacceptable - DO NOT respond with more links or about your perks program.. MY question from the start - was when i asked 3 of your employees and relied on there guidance YOU TAKE no responsibility.. I already admitted i was NOT sure about your promotion and had to ask someone (3 people to be exact! ) you keep ignoring my actual complaint ! DISGUSTING !!!!

Regards,

****** **********
Initial Complaint
Date:11/19/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered groceries online using the giant eagle app for delivery from Washington square location in canton Ohio. I use snap ebt to cover the groceries and my credit card to cover the delivery fee and non grocery items. They charged my card and additional $18 and when I called to question why the rep said it was because of the balance on the Ebt. I explained there is over $300 remaining on the Ebt that should’ve covered the food substitutes. She then changed her story and all substitutes get charged on the credit card which is ridiculous. So then I asked her the prices for the substitutes which still left almost a $4 difference. I asked her to explain what the extra $4 charge was for and she said she didn’t know because it wasn’t for taxes or fees we had already calculated that. It is illegal to steal and that’s what happened. They stole money from me that I didn’t authorize and gave me no explanation as to why. If they are doing this to other people a few dollars at a time adds up. I’m extremely upset and I’m going to find other ways to pursue this legally. Also the receipt they emailed didn’t show what I was actually charged on my credit card. I had to check my bank balance to see the true amount. Very shady.
Business Response
Date: 11/29/2022
November 29, 2022
Better Business Bureau
520 E Man Street, Suite 100
Carnegie, PA 15106
*** ********* *** ********

This letter is in response to the complaint submitted by *** ******** ******** regarding
charges for a delivery order. When a curbside order is placed, consumers are notified that
additional items and substitutions are charged to the secondary form of payment entered during
the checkout process. The original order was placed for $230.04. When accounting for
additional items and approved substitutions, the order total increased to $247.76. The additional
$17.72 was charged to the consumer’s secondary form of payment. A review of the transaction
details confirmed that all items were charged correctly.
If you have any questions, please feel free to contact me.
Very truly yours,
Giant Eagle
Customer Answer
Date: 11/30/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.in

I have attached proof that they charged me $38 and not $17 like they claim in the response. This is unacceptable and not only are they thieves but liars as well and made no attempts to rectify the situation. What is my next step?

Regards,

******** ********
Business Response
Date: 12/09/2022
We investigated this matter further and determined that the
correct charges were applied for this purchase. The original amount authorized
for SNAP benefits was $209.40 and was unable to be increased after the final
total was calculated. Once the final total was calculated, the secondary credit card was
charged $38.36 and included the following items:

$3.32 – Increase to SNAP
eligible items for adjusted weights and substitutions
$9.95 – delivery fee
$5.00 – tip
$1.13 – taxes
$3.69 – plates
(ineligible for SNAP benefits)
$3.69 – bowls (ineligible
for SNAP benefits)
$4.79 – Sargento String
Cheese (added after the original order)
$6.79 – Nestle Chocolate
Chip Cookie (added after the original order)

We apologize for any confusion
related to this purchase, however, all items were charged correctly. Thank you.
Initial Complaint
Date:10/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I arrived to pick up my groceries via curbside at Giant Eagle 7000 Oxford Drive Bethel Park, PA. When I called, the woman on the line seemed upset and annoyed that I showed up to get my groceries. She said, “can you move your car from your parking spot to spot number 2? It has been crazy you have no idea.” She said it in a way that made it seem like I was the problem. My response was “Okay…?” When someone came to my car, they confirmed my name “********* Then didn’t say anything else at all. I said thank you and they said nothing back. I was nothing but polite so I don’t understand why I received this treatment.
Business Response
Date: 10/17/2022
August 5, 2022
Better Business Bureau
520 E Man Street, Suite 100
Carnegie, PA 15106
*** ********* *** ********
**** *** *****
This letter is in response to the complaint submitted by *** ******* ********* regarding her
experience with a recent curbside order. We would like to apologize for the consumer’s recent
experience at the store. Her concerns were sent to the store curbside team for coaching and
improvement.
If you have any questions, please feel free to contact me.
Very truly yours,
Giant Eagle
Initial Complaint
Date:10/15/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 20, 2022, I shopped at the Giant Eagle in Austintown, Ohio and wrote a check for $136.28. I have been shopping there for at least 30 years and write checks every week. I noticed two weeks later that the check was not processed. The next day I received a letter form a debt collection agency stating that I owed them the money for never paying the check. I called my bank (Huntington), and they said the check was never sent through for processing and that there was always sufficient funds to cover the check. I have never been turned over to a debt collector before! I called the debt collection agency and they said it had nothing to do with them, to call Giant Eagle. I called Giant Eagle customer service and they said too bad, that's what they do. I spoke to someone at my local Giant Eagle and was told that this is on my account as a bounced check and I will not be permitted to write checks there any more. I was stunned!
Business Response
Date: 10/18/2022
This letter is in response to the complaint submitted by *** ******** **** to the Better
Business Bureau regarding her experience at the Austintown Giant Eagle located at 5220
Mahoning Avenue Youngstown, OH 44515.

In August, our Finance team was alerted of an issue with a third party payment processor. The
issue has since been rectified. We apologize for any inconvenience.

Very truly yours,
Giant Eagle
Claims Department
Customer Answer
Date: 10/19/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.] In their response, Giant Eagle representative stated, "In August, our Finance team was alerted of an issue with a third party payment processor. The
issue has since been rectified. We apologize for any inconvenience." However, in August, once they were made aware of the issue, I was turned over to a collection agency and as recently as October 15th, I was told that my checks would not be accepted at Giant Eagle due to what they claimed were insufficient funds. They may have resolved the issue they were having but made no attempt to rectify the damage they did to their customers. I find this response to be as disinterested as the response I got from their customer service when I tried to resolve the issue with them in September, which is even more disturbing since they already knew they had a problem and yet blamed me when I called them to resolve the issue.

Regards,

******** ****
Business Response
Date: 10/20/2022
Thank you for the information. We sincerely apologize for this unfortunate incident. We will send the consumer a gift card for their inconvenience. Thank you.
Customer Answer
Date: 10/25/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. Although we haven't heard anything from Giant Eagle at this point, I imagine they plan on honoring what they said. On our end, the situation was only resolved by us paying the debt collection agency and then Giant Eagle removed the statement that we had a bad check from our account (not because they already knew it was due to an issue with a third party vendor who handled payments for them). We have since requested that our "Advantage" account be closed and we will shop at Aldi's, even though we have been Giant Eagle customers for more than 30 years.

Regards,

******** ****
Initial Complaint
Date:09/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My elderly mother ***** ******** who has been living in Solon, oh and shopping at the giant eagle market district for over 20 years received severe food poisoning from this location at the hot food bar. She bought lobster bisque, and that’s all she ate that day, she vomited for several hours until she passed out on the bathroom floor! I complained about it the very next day and they promised to call her and they never did! I think it’s awful that this company cares so little for its long time customers and never followed up!
Business Response
Date: 10/05/2022
We reached out directly to the consumer today to resolve. Thank you.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Giant Eagle Inc is BBB Accredited.