Complaints

This profile includes complaints for Parts Geek LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Parts Geek LLC

  Doylestown, PA 18902-6612

  
• 

  Parts Geek LLC

  1 Oxford Valley Ste 850 Langhorne, PA 19047-3318

  
• 

  Parts Geek LLC

  3900 Mechanicsville Rd Bldg 7 Suite 213 Doylestown, PA 18902-1669

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a vented gas cap for my **** galaxie, however they shipped me two gascaps and charged me for both however they are not vented as was plainly written in the description. It's not the money it's the flagrant lie and deception on their part. Beware of doing business with a company that will cheat someone out of thirty five dollars because they will cheat everyone. Thanks ***** ******

  

  Business Response

  Date: 04/17/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  
  On 4/7/25, Mr. ****** placed an order for SKU: ***** - 1964 **** Galaxie 500 Fuel Tank Cap (Gates), however, we received their complaint through the BBB stating the part they received is incorrect.
  
  Parts Geek stands by it's products and if there are any issues, we encourage our customers to reach out to our support team directly in order for us to be able to assist them.
  
  Upon further review, we did not receive any correspondence from Mr. ****** other than the BBB Complaint they filed so our team opened a **************** Ticket in which Mr. ****** can respond with the details of the parts they received (Photos) so that we can assist them further and resolve this issue.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:04/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an ac line for a 2003 Tahoe and I paid for expedited processing to get the part in a timely manner (2-5 days) they did not even ship it for 5 days and then the post office lost the package. They are refusing to make the situation right or refund me

  

  Business Response

  Date: 04/15/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  On 4/3/25, Mr. ******* placed an order for SKU: HA *****C - 2003 Chevrolet Tahoe A/C Liquid Line with O****** Tube (UAC).
  This was shipped via ***** ********************** on 4/4 as the order was placed 5:32 PM on 4/3 which is already outside of the business hours.
  Unfortunately, due to unforeseen delays caused by ****, the part was not delivered within 5 business days as guaranteed by the Expedited Order Processing Add-on that Mr. ******* availed.
  Due to this, we have issued a refund for the said add-on and during our review, we confirmed that this already arrived as of today at 10:55 AM.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 04/16/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23190617
  
  I am rejecting this response because:

  a shipping label was created on 4/4 but was not dropped of at the post office until 4/7. Then the package came and it wasnt even boxed up. Just bubble wrapped with a shipping label and destroyed. And now more of my time and money is being wasted. You failed on properly packaging the shippment and then lied about when you shipped it. Poor business ethics. This needs taken care of 
  
  
  Regards,
  
  ******* Hamburg
  
  
  
  
  
  
  
  

  
  

  Customer Answer

  Date: 04/16/2025

  They are now trying to scam me out of money. They are requesting I pay to ship back the product that arrived destroyed but will only refund if it is in resealable condition which it arrived in not such condition. This is fraud 

  

  Business Response

  Date: 04/18/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  
  A refund was already issued for this order on 4/18/25 and should reflect Mr. ********* payment method within 2-4 business days as it will be processed by their financial institution.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a part for my car on 3/19/25. I never received the part. I filed a claim a couple of times and have had zero response other than the warehouse is checking. I simply want my money refunded of $97.09 for the part I never received. I have tried calling multiple times and can not get through. I do believe this is some sort of scam. I have never had customer service so poor.

  

  Business Response

  Date: 04/15/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  On 3/19/25, ****** **** placed an order for SKU: APPHLS200 - 2020 *** X5 Power Hatch Lift Support (Autopart Premium).
  This shipped via **** 1Z3Y18820321648246, however, stopped showing any type of movement while it's in transit and after an investigation done by ***, this was confirmed as lost.
  Our team reached out to ****** **** on 4/9, to confirm if they wanted us to re-ship or refund the order, but did not receive a response until 4/14/25.
  A refund has been applied to this order and will reflect within 2-4 business days on the same payment method used to purchase the part.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4-04-2025 I ordered a set of car wheel bearings, they arrived today, 4-09-2025, they were left at my house. The boxes they came in were wrapped in clear package *********** tape. The box looked a bit chewed up (I don't know how else to describe it). Ok. I opened it up & there was damage on the one, as I pulled the tape off of the other box, it was chewed as well with damage to that item as well. I called immediately and was on hold for 1hour & 17 minutes. Didn't get anywhere. I went on the web site to return, and it would not continue. I tried again, my wife tried (she's better with computers than me) , and still nothing worked. The phone didn't work & I couldn't get a return number from them, I don't know what else to do. thank you.

  

  Business Response

  Date: 04/14/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  On 4/4/25, Mr. ******** placed an order for SKU: APHB1598 - 2016 *** 320i xDrive Wheel Hub Assembly (Autopart Premium).
  A return request was received by Parts Geek on 4/9/25 regarding the parts they received that were damaged and upon receipt, an RMA Number was issued so the part can be sent back for refund.
  As of today 4/14/25, this is still in transit via **** 1ZB3692J0318410666 and will arrive on 4/14/25 and once received, this will undergo inspection and processing before a refund can be issued.
  While Parts Geek ensures that all parts leave our warehouse with proper packaging, there might be instances where our partner carriers may mishandle the package while it's in transit.
  A feedback was sent to our warehouse and partner carriers to ensure any similar issues do not happen again.
  As for the delay in someone answering our hotline, due to an increased number of calls we're receiving at this time, there might be an increased wait time before our representatives over the phone can assist customers, but we assure them that calls are handled in the manner they are received.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:04/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I ordered this on Monday April 7th, it said it would be delivered on the 9th or 10th. I paid for expedited shipping and the status of this is still unavailable. I tried calling them 6 times but all you get is an automated menu which I left my number on to be called back twice with no call backs. I emailed them 3 times. I finally got ahold of someone in live chat on their site that told me I couldnt get my money back because one hour from me placing the order it gets boxed. Well if its boxed isnt it ready to be shipped? I just want my money back and theyre telling me no for false information.

  

  Business Response

  Date: 04/10/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  On 4/7/25, Mr. ******** placed an order for SKU: ********.DA - 2008 Dodge Charger Control Arm Ball Joint Tie Rod and Sway Bar Link Kit (Detroit Axle) with our add-on for Expedited Order Processing which guarantees delivery of packages up to 5 business days.
  As the order was placed on the 7th of April at 11:44 P.M. this is outside of our business hours and it was processed the next business day which is the 8th.
  It was shipped via ***** and per the latest update, this is scheduled to get delivered by tomorrow (Friday) by end of day
  Estimated between 10:30 AM - 2:30 PM.
  Unfortunately, we can't cancel the order as this was shipped and will be delivered on time within the guaranteed 5-business days.
  Should Mr. ******** wishes to return the part, they may open a return through our website and once this is received back, we will issue a refund within 3-5 business days.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an oil pump from Parts Geek and having problems returning the item. I ordered it March 31, 2025. I waited for it to be delivered on April 5th, 2025. Ive contacted Parts Geek several times to only get the runaround. All I want is my refund and return their never opened nor used product. I was told it should only take ***** hours. I started the return process Sunday at 3:30pm central time.

  

  Business Response

  Date: 04/10/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  On 3/31/25, ****** ****** placed an order for SKU: APOIP041 - 2012 ********************* Pump (Autopart Premium) in which they requested a return on 4/6/25.
  An RMA Number has already been issued in which they can use to send the part back.
  Once this is received, a refund will be issued within 7 to 10 business days as listed on our return policy.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.
  

  Customer Answer

  Date: 04/11/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23175814
  
  I am rejecting this response because: its bad enough to be put through the hassle of. Poor communication from every point! Businesses need to be held accountable for the negative impact they create! Every statement made is in their favor! They want everything, but give nothing! The day I place the order, Parts Geek made three actions on my bank. 1 was a fee for $1. And the second was the TOTAL AMOUNT for the part, the third was a -$1. Not once was it stated that Parts Geek was doing this action! But here it is, consumers have to play the companys wait for partial refunds when the companies feel like it! Give my money back as fast as you took it Parts Geek! Youve stressed and stretched this out too much already!!!
  
  Regards,
  
  ******** McNutt 
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *Bought a new CV axle with a ****** mile warranty. * Immediately out of the box could tell it was used. Contacted for a replacement. They refused to send a replacement and wanted me to send this part back first. *Had to buy a CV axle locally so I could send this back. You can't drive a car without a CV axle. *Parts Geek refuses to pay for return shipping of defective item. To recap they sold me a used part when I paid for a new one. They won't warranty replace it despite it being under warranty. They won't cover shipping for me to send part back. I was forced to buy a second part. Worst customer service I have ever dealt with.

  

  Business Response

  Date: 04/10/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  On 12/6/24, Mr. ***** placed an order for SKU: 1700-684719 - API - 2016 *** Optima CV Axle Assembly, they opened a return request on our website on 3/28/25 stating "It was fine at first but now it vibrates at high speed and pops. Less than 3 months installed less than ***** miles." under "Warranty Claim", but there was no mention of the part appearing to be used which is why an RMA Number was issued.
  As the parts were installed and used and is already outside of our 30-day period from when this was purchased, we won't be able to issue a return label for it and our customer would have to shoulder the shipping costs going back to us.
  As stated on our website,  If your part is found to be defective you will receive a full refund. All replacement items must be re-purchased. We do not send out free replacements. 
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 04/11/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23172784
  
  I am rejecting this response because: the part says it has a ****** mile warranty and it doesn't even have 1000 miles on it. Therefore this part is under warranty and should be replaced as such. In addition, they want me to remove the part which means I have to buy a new one first and then pay to return the part myself and wait while they decide if they are refunding. A ****** mile warranty is a ****** mile warranty. End of story. It's under advertised warranty and needs to be replaced as such. 
  
  
  Regards,
  
  ******* *****
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 04/14/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  
  They can return the part back to us in order to receive a refund.
  
  Our explanation from our initial response mentioned that "we cannot send replacements" and all defective parts must be sent back in order for us to be able to issue a refund.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 04/14/2025

  So they can decide to not honor their advertised warranty on a part and you just let them get away with it? Great service for the consumer. I'll let the attorney general know because he took on the case as consumer fraud. 

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered parts for my truck from ************************** three struts that I ordered were not correct to my truck so I had to pay to return them i called the company( took 2 weeks for them to answer the phone) the tools me i would not get my money back for the return shipping even though it was there fault i didn't get the correct parts now I'm being told the can't give me a refund because I used the parts but the parts never came out the box because they were incorrect, I'm tired of dealing with this company I just want my money back I'll never order from them again

  

  Business Response

  Date: 04/10/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  On 3/15/25, Mr. ******* placed an order for SKU: DBT-030-***** (Drivebolt) - 2008 Chevrolet Silverado 1500 Strut Assembly Kit.
  They requested a return on 3/22/25 through our website stating the part they received was incorrect and it was shipped back to us via ****** ************, initially when this was returned, it was denied due to the condition it was received, but our team was able to appeal the decision and it was refunded by our warehouse.
  Regarding the return shipping costs, we can only provide a return label upon request, but since this was already sent back prior to us being contacted to request a return label, we were unable to issue a return label.
  Unfortunately, we cannot issue a refund for the return shipping cost.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On FEB 11 2025 I ordered brake parts for my car using the website on parts geek. well the info i inputted in the parts geek page displayed the parts i needed, which turned out to be the wrong parts for my car, I was told by the mechanic that the parts were wrong just by looking up my vin and reading the part number on my order sheet from parts geek. since i trusted that parts geek sold me the correct parts i took my time looking for the correct mechanic to install them. i called parts geek and they refuse to even give me a credit even after i told them that their website directed me in buying the wrong parts. i even told them the parts have nevered been opened or used brand new just the wrong parts. one rep from parts geek told me to sell them to some else,REALLY!. All I want is to return these new parts and get my money back so i can buy the right parts for my car!

  

  Business Response

  Date: 04/10/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  On 2/11/25, Mr. ******* placed an order for SKU: 4PR54935, and 4PR531164 - 2016 ******** ATS Brake Pad and Rotor Kit (Detroit Axle), but reported on 4/7/25 that the part they received was incorrect for their vehicle.
  Unfortunately, due to the time frame that has elapsed from when the parts were received and the date this was reported to us, we had to deny Mr. ********* return request as it's past our 30-day return policy.
  As stated on our website, Eligibility for Returns:
  Return Window: Items must be returned within 30 days of delivery. No exceptions.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 04/12/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23169912
  
  I am rejecting this response because:
  I believe that their web site was not clear. For example I entered all my card info as they requested so I was under the impression that the parts that was displayed for me to choose from fit my car. I trusted that I had the right parts while I looked for a pro to install them. My parts were severed install still in the box in the trunk of my car. Not fair !! I feel like parts geek stole my money! Not fair !! Now Im using another vendor and I get to pay twice! Not fair !! Very bad customer experience and the **** spoke down to me ! One rep told me to sell the parts on line ! Very unprofessional. I want a refund now!!
  
  Regards,
  
  ****** *******
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 04/18/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  
  We are sorry to hear that Mr. ******* does not agree with our explanation of our return policy.
  
  The 30-day return policy is common across in the automotive industry and since this is already outside of this period, we can no longer accept the parts back.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.
  
  

• Initial Complaint

  Date:04/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a set of coil springs. Only one was sent to me. Tried to get another but was told I had to return it for refund. They sent me the address and a RMA number to put on it. Then required me to send them a tracking number to get a refund. At no point did anyone tell me or email me about having to request a shipping lable too. So I paid to send it back with a tracking number. Now they refuse to pay the shipping cost.

  

  Business Response

  Date: 04/10/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  On 3/27/25, Mr. ******** placed an order for SKU: ******* - 1966 **** F100 Coil Spring Set (LESJOFORS).
  They opened a return through our website and sent the part back via ***** ********************** which arrived today (4/10/25).
  Unfortunately, we are unable to issue a refund for the return shipping costs since we can only issue a return label upon request, but since this was returned prior to contacting us, we were not able to provide a return label.
  We will issue a refund within 3-5 business days as it will undergo inspection and processing.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.