Complaints

This profile includes complaints for Parts Geek LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Parts Geek LLC

  Doylestown, PA 18902-6612

  
• 

  Parts Geek LLC

  1 Oxford Valley Ste 850 Langhorne, PA 19047-3318

  
• 

  Parts Geek LLC

  3900 Mechanicsville Rd Bldg 7 Suite 213 Doylestown, PA 18902-1669

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased an automotive sensor and decided to not install the part; the part is unused and uninstalled. I mailed back the item with h a returned authorization number. The part was received by Parts geek warehouse on March 5, 2025. I have contacted their customer support toll free and no one seems to answer the calls that I made. I contacted their support through online chat several times and they repeated made excuses they claim the issue is being looked at. At this time no one has returned my inquiries or refunded me for the amount of $140.00

  

  Business Response

  Date: 04/10/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  On 2/19/25, Mr. ******** placed an order for SKU: EH0351 - 2006 Acura TL Reference Sensor (NGK), but requested to return it on 3/1/25 under "No Longer Needed".
  It was shipped back via *** and delivered on 3/5/25, however, our return location encountered a delay in processing returns due to a migration that is currently ongoing which is why the refund was delayed for the return.
  Unfortunately, Mr. ******** on 3/23/25, started a Chargeback process with their financial institution which prevents us from further commenting regarding this issue as they require all correspondence to be handled directly on their platform.
  Should Mr. ******** require updates, they may directly reach out to their financial institution.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 04/10/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23167010
  
  I am rejecting this response because:

  I am sorry with your immigration issues, this is purely a HR related matter.

  Additional, I have contacted my financial institution and they said they cannot help me with my refund. I don't understand when you claim to have a change back. Please clarify.

  Again, at the end of the day, I need  my refund less re-stocking fee.
  
  
  Regards,
  
  ***** ********
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 04/14/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  
  Upon further review, as of today 4/14, there is still an open chargeback from ************************ institution that was opened on 3/23.
  
  If they are not aware of this, we would suggest they reach out to them to close the chargeback first in order for us to be able to issue a refund.
  
  Should Mr. ******** choose to keep the chargeback open, we would have to wait for the resolution from their financial institution.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 04/26/2025

  A refund was issued by the vendor. Some what satisfied, but refund took over a month to reconcile. I appreciate BBB stepping in to resolve issue. I don't recommend buying from PartsGeek again.

• Initial Complaint

  Date:04/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First Email On 3-31/25:I ordered parts off of the website. We followed your return instructions packaged everything back up waited for the *** number and went to *** to send them off. They said its gonna be $222 to return them to you all I already paid 276 something dollars for the parts already. I do not think it is right that I pay to return them to you when it was an error on your website. On your website it states under the notes portion Brake Kit - ALL4 or Base Models; Except *** Brakes;12.09 inch (307mm) Front and ***** inch (300mm) Rear Rotor. Then on the bottom is states, This part fits: 2020 Mini ****** ********** - Base & 2020 Mini ****** ********** - All 4. Once again i have a 2020 Mini ****** ********** BASE MODEL. I do NOT have any other trim or model, especially not the *** trim. I just have the BASE MODEL. After being in communication with you all since 3/31/25. Today, when doing my own research by searching the web as well as calling a local auto parts store Advanced Auto Parts is states that for a 2020 Mini ****** ********** BASE MODEL, the correct size for breaks and rotors are: (I also have pictures of this information)??Front Rotor Size: 282mm x 22mm ??Rear Rotor Size: 259mm x 10mm That does not match what you all are advertising, under the category for breaks and rotors kits for a 2020 Mini ****** ********** BASE MODEL. I apologize for the back and forth, but once again i should not be held responsible for paying $222.00 to ship/return a defective-misleading product after i have already spent over $270 for the product to come, and not work. The product has not been used, we held the rotor up to my current rotors, after taking the tire off. The rotors are way too big, they do and will not fit on the car. Since the breaks and rotors need to be done very urgently, i desperately need this money returned to me as soon as possible, so we can get the correct parts. I appreciate your time and help with this. Thank you!

  

  Business Response

  Date: 04/10/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  On 3/10/25, Mr. ******** placed an order for SKU: ********* - 2020 Mini ****** ********** Brake Pad and Rotor Kit, however, they opened a return on 3/29/25 initially as "Bought by mistake" but upon contact with our team and validating the details of their vehicle and the part they received, it was deemed to be an incorrect part sent.
  A return was set up and a Return Label was issued under ****** ************ and is now in transit going to our warehouse.
  The return is scheduled to arrive on 4/14/25 (Monday) and once received, will undergo inspection and processing before a refund can be issued.
  The entire process will take 3-5 business days once received and once the refund has been issued, we will let Mr. ******** know immediately.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:04/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a CV Axle shaft set on 3/15/25 from Parts Geeks as recommended by a mechanic. Once the Parts arrived they did not fit my 2012 Kia ****** as described in the item description. In an attempt to return the items purchased plus the service warranty purchased in the total amount of $201.39, I called this company at least 3 times and was put on hold for over 30 minutes each time with no success. I was forced to start my return online due to fact that the items needed to be returned in 30 days from purchase to receive full credit per this company and I still never received my return call as promised from leaving a message. I incurred a $100 charge from sending the items back via ***** as instructed in the return email sent from this company. I immediately called again after spending this disturbing amount and was speaking with a very unprofessional customer service representative who was very rude and condescending stating that " it was mu fault that the item did not fir my car and that a prepaid label should have been sent with the return email." ************ failed to submit a prepaid return label with the email. So now I have had this awfully expensive experience and I will NEVER recommend anyone including my mechanic ever purchase anything from Parts Geeks who has not proved to be a reputable company by any means.

  

  Business Response

  Date: 04/07/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  On 3/15/25, Ms. ***** placed an order for SKU: APCVA1610 - 2012 Kia ****** CV Axle Shaft Set (Autopart Premium), but reported on 4/1/25 by opening a request online that the part they received is incorrect for their vehicle.
  An RMA Number was issued and the part was returned via ****** ************ which was received on 4/3/25.
  Regarding Ms. ******* complaint regarding the return shipping costs, unfortunately, this is not something we can issue a refund on as we can only issue return labels upon request subject to the reason for return.
  Unfortunately, as the part was shipped back to us prior to the request being put up for a return label, we can no longer issue a return label and we will not be able to issue any refunds for the return shipping costs paid for the return of this part.
  However, we will make sure that the refund for the return they made is processed in a timely manner which is listed on our website to be within 7 to 10 business days as this will undergo inspection and processing upon receipt before any refunds can be issued.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a part by mistake from ************************** and tried to cancel the order but it was not cancelled on the websites side, i requested to cancel online and by phone and spent over 4 hours on hold and trying to get the order cancelled before it shipped. it did not happen and then i received the part and would have had to pay shipping to return which would have been hundreds of dollars. So i keep it and when i opened it i noticed the center was dented and the drives side of the hood was slightly bent in. I requested a partial refund because the part was ordered by mistake, and they did not cancel and also now that i had to keep the hood i had to repair the damages.I requested a partial refund, any they would not give any option as they were telling me that because i had to fix the part that they would not do a partial refund. which i find to be unacceptable since they forced me to have the part and then it was damaged upon arrival on top of that.

  

  Business Response

  Date: 04/07/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  On 3/11/25, Mr. ****** placed an order for SKU: NI1230216 - 2017 Nissan Rogue Sport Hood (Action ********************************* complaint regarding the cancellation policy, as stated on our website, Can I Cancel My Order?
  We do not accept order cancellations because we often package products within an hour of ordering which is why we don't have the ability to cancel orders. We begin the order process as soon as the order is placed.
  Regarding the issue encountered with the part stating this arrived damaged including the request for partial refund by Mr. ******* unfortunately, we do not issue partial refunds and for damaged parts, as stated on our website, Damaged or Defective Items:
  If you receive a damaged or defective item, please contact our customer service team within 7 days of receipt. We will arrange for a replacement or refund and provide instructions for returning the defective item.
  Unfortunately, as this was not refused nor was reported within the 7-day period as mentioned in the policy stated above, we can no longer accept the part back for refund.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 headlights for my 2004 ******* ******, a left one and right one 120 days ago according to the man on the phone. I bought them while my car was getting painted. Once I got imy car back we put the lights in and they point at the ground. I took it to the ******* dealer to have them adjust them. They told me they can't adjust the bulbs because of the way they're made. I can't get a refund because it's been longer than 30 days. But they sold something to me that was defective and they're still selling them on their site. They are going to keep ripping people off by selling lights that point down at the street. I cant drive at night because of it. I want my money back.

  

  Business Response

  Date: 04/07/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  On 11/29/24, Ms. **** placed an order for multiple Headlights for their '04 ******* ******, however, they reported on 3/31/25 that the Headlights do not work for their vehicle after being looked into by their dealership.
  Our returns period for new parts is 30-days, however, for defective parts, they normally are within a year from the date of purchase.
  Upon further reviewing both headlights, our listing indicates specific ** Part Numbers where they will work and their original part must be the same as what is listed in order for them to work or be compatible with the vehicle.
  If Ms. **** can request a detailed work order from the ******* Dealership providing the *** and their findings, including the ** Part Number of the original headlights, we can appeal with the manufacturer and request approval for a warranty return instead of this being handled as a new return.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a part from Parts Geek in a damaged box, but the part itself was fine inside. I returned the part through the proper channels, taking extra care to tape the damaged box back together to ensure it would arrive at Parts Geek safely. However, when their warehouse inspected the part, they claimed it showed signs of being installed. This was incorrect, as I had not removed the part from the box.When I contacted customer service about the issue, I was informed that, unless I could provide photographic evidence of the damaged box, I would not receive a refund. Realizing a refund was unlikely, I requested the return of the part instead. Unfortunately, they informed me that the part had already been disposed ***** summary, I paid Parts Geek for a product, returned that product at my own expense, and they erroneously determined it was installed. Not only did they refuse a refund, but they also kept both the part and the payment.Additional details can be found in the support document (PDF), which contains the full correspondence between myself and Parts Geek.

  

  Business Response

  Date: 04/03/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  On 2/21/25, ****** Mavvaji placed an order for SKU: ************* *** 328i xDrive CV Axle Assembly (GKN) in which a request to return the part was opened on our website on 3/16/25 as "no longer needed".
  When the return was received by our warehouse, it underwent inspection to ensure that the part complies with our return policy, however, during inspection, our warehouse confirmed that the part they received back has signs of usage or it being installed prior to it being sent back.
  Unfortunately, as mentioned in our return policy, for new part returns, they must be in resalable condition and if a part is installed/mounted, we can no longer restock it and will be denied for refund.
  Used or installed parts are discarded by our warehouse and can no longer be available for return.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 04/04/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23137415
  
  I am rejecting this response because:
  

  It is false that the part was installed. I have not violated PartsGeek return policy. The determination of the employee who processed the return is wrong. I did not even remove the part from the box. The employee saying otherwise doesn't make it true. This is a case that PartsGeek prioritizes policy over their customers. In this case, ******************** has judged myself a liar and has taken both my payment and the part I have paid for, while hiding behind their return policy. This is not how business should be conducted. 
  
  Regards,
  
  Aria Mavvaji
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 04/14/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  
  We're sorry to hear that ****** Mavvaji did not agree with the explanation we provided.
  
  All returns undergo inspection before moving on to the refund process.
  
  Unfortunately, during the inspection done after receiving the part, it was deemed that the part received had signs on usage/installation which prevents it from being restocked as this is no longer in resalable condition.
  
  Unfortunately, we are denying the refund request at this time.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:03/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order, on March 5, 2025 for a 1999 *** E46 328i driver side grill assemble. Part number: 1007-04000374. Their online catalog page indicates that this part it fits my car. There is an arrow symbol with the words "This Part Fits:" pointing to "Vehicle 1999 *** 328i". There is a note alongside that says this also fits a E36 ***. The part does NOT fit a 1999 *** 328i.Tried unsuccessfully to contact Parts Geek using their online website. When I enter in all the info explaining that this is an incorrect part, the automated reply was: "this is the part you ordered".On March 21, 2025 I sent a letter to Parts Geek explaining my situation and I included copies of their catalog page showing the error along with me past attempt to contact them.I request a RA so I could return the incorrect part and requested they then send me the correct part. I gave them all my contact information including my address, my email, and my phone number Parts Geek has made no attempt to contact me.

  

  Business Response

  Date: 04/03/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  
  On 3/5/25, Mr. ******* placed an order for SKU: BM1200122 - 1999 *** 328i Grille Assembly and based on the information we received from this complaint, the part they received does not fit.
  
  Unfortunately, it appears we did not receive any contact from Mr. ******** if an email was sent, it may have been through our no-reply emails which doesn't receive inbound emails.
  
  We have a total of 3 point of contact which is through our website by opening a ticket, through our chat system which is also on our website, or our hotline at **************.
  
  Regarding this issue, our team has opened a ticket for us to be able to validate more information from what Mr. ******* received so we can help with the return.
  
  We advise that Mr. ******* respond to the ticket/email so we can get this taken care of immediately.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 04/13/2025

  Based on your help the company sent ma a return authorization. I returned the item in the original packing, in never used condition through ****** I have received any response from a parts Geek as of today that t hay received the item.

  Customer Answer

  Date: 04/21/2025

  I have received a confirmation form ***** that the wrong part that I returned with their RA was received at Parts Geek but they have not responded to me that they received the parts and the status of my  return.

  Please do not cancel this complaint until it is resolved.

  Thank You,

  *** *******

  Customer Answer

  Date: 04/25/2025

  I have received a confirmation form ***** that the wrong part that I returned with their RA was received at Parts Geek but they have not responded to me that they received the parts and the status of my  return.

  

  Business Response

  Date: 04/28/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  
  In response to Mr. ********* follow-up response to their original complaint, we have confirmed that as of 4/21/25, Parts Geek has issued a refund back to the original payment method used to purchase the part.
  
  As mentioned in our return policy, most refunds are processed within 7 to 10 business days from the receipt of the returned part since they undergo inspection and processing before a refund can be issued to ensure they conform with the return policies of Parts Geek.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 04/28/2025

  Received a partial refund from Parts Geek for the wrong part they sent me.

  The refund did not include my shipping cost or the full sales tax.

  If a company sends me the wrong part why do they not refund my full expense?

  
  

• Initial Complaint

  Date:03/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received damaged and incorrect parts from **************************. Per their instructions I was told in an email to send them back and provide the shipping carrier and tracking number in an email which I did. They never mention at any time to me or offered to execute a shipping label from them. It cost me $106.04 to ship them back via Fed-ex. ************ refuse to refund my $106.04, stating because I didn't request a shipping label from them at the time. I feel I am owed this money back because it was their error, and they were damaged parts.This is directly from their website:Ship the Package: Use a reputable shipping carrier with tracking capabilities. Customers are responsible for return shipping costs unless the return is due to our error.

  

  Business Response

  Date: 04/03/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  On 3/16/25, Mr. **** placed an order for SKU: ******* - 1968 Chevrolet Camaro Control Arm Kit (Replacement) in which they reported on 3/21/25 that the part they received was damaged.
  A return was initiated for the part and was returned and refunded on 3/28/25.
  Regarding Mr. ****** request for return shipping reimbursement, we only provide return labels when requested on certain return reasons and since this was shipped by Mr. **** directly using their preferred carrier, we cannot refund the shipping costs they paid for.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 04/03/2025

  
   Complaint: 23135986
  
  I am rejecting this response because:
  ************************** failed to mention in their response, that the item was incorrect and damaged coming from them. Its one thing to blame ***-ex for the damage, but  you sent the wrong part!!! Funny how you failed to mention that in your response!!! . Terrible company!
  
  Regards,
  
  ******* ****
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 04/07/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  
  We're sorry to hear that Mr. **** does not agree with our explanation regarding the issue they have with the order.
  
  Unfortunately, as previously mentioned, we do not issue return shipping reimbursements, but we can provide return labels upon request on certain return reasons.
  
  As the part was already shipped out prior to a request for a return label was put up, we can no longer issue one or issue any refunds for the shipping that was paid for by Mr. ******************* please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 04/08/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23135986
  
  I am rejecting this response because:
  
  This is a horrible business!

  They cannot  own up to their mistake.  If you look up their reviews you will see several complaints. I shouldve done this before buying! Never again!!
  
  ******* ****
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:03/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Date of the transaction was March 12, 2025 in the amount of $85.81. The item purchased was a wheel barring kit for a 2017 Dodge Ram 1500. The item was to be delivered in 5 to 7 business days. They shipped the item ****. The tracking information has shown the same information as in transit and item is delayed. The company will not provide any further information on delivery. They will not answer the phone or call back. They did send the same fabricated email stating the item tracking information and to wait 5 days to escalate situation but if I can get through to them this is the same email I receive. Continue to wait is their response. I demand a full refund because I deserve the item I paid for. I contacted **** and their response was item has probably been shipped back to the sender and not updated in the system since it was somehow lost in transit possibly due to inclement weather of flooding. Seller refuses to refund my money in full and only sends tracking number. Tracking number only states in transit item delayed. The business is making no attempts to resolve this issue. Their response is continue to wait. I have waited since March 12.

  

  Business Response

  Date: 04/02/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  On 3/12/25, Mr. ******** placed an order for SKU: APHB1347 - 2017 Ram 1500 Wheel Hub Assembly (Autopart Premium) which was shipped via ***** 9235990357608607689794.
  However, due to unforeseen issues with the carrier, this was not delivered on time and has not shown any further movement on the tracking number.
  A claim was filed by Parts Geek for this shipment and an investigation was launched by the carrier and our warehouse, unfortunately, this is still ongoing and as of 4/2/25, we confirmed that Mr. ******** has initiated a chargeback with their financial institution which prevents us from further commenting on this issue as the financial institution requires all parties to directly communicate through their platform while the chargeback is active.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 04/03/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23135719
  
  I am rejecting this response because:
  The Company admitted that the product I purchased from them is lost in transit. They sold me a product stating I would receive this product in 5 to 7 business days. They cant find out from their shipping company where it even is. They should refund my money in full. Holding my money without giving me what I paid for is a scam. Everyone should not have to be involved. If this was an honest company they would have already issued a refund in full. I have not received the part I paid for and the company admitted they cant find it so just issue a refund in full. 
  
  Regards,
  
  ***** ********
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 04/07/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  
  We're sorry to hear that Ms. ******** does not agree with our explanation of the issue.
  
  As mentioned in our previous response, as they Chargeback they filed is still opened with their financial institution, we cannot issue any further comments as they are directly investigating the matter andf we would recommend that Ms. ******** directly reach out to their financial institution for updates regarding the chargeback they filed.
  
  We will make sure to respond with the relevant information needed by their financial institution to resolve the issue in a timely manner.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:03/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pulley and belt kit from parts geek and gave them all the info and even the vin number to my vehicle. I get the parts and install 2 pulleys and a belt tensioner. And when I go to install the belt its to long and the wrong belt. So I get in touch with parts geek and I wanted a refund for just the belt. That said they need all my parts that I already installed and the belt to get a refund. So I would have to take my truck completely back apart and send all the parts back. All I wanted was a refund for the wrong belt

  

  Business Response

  Date: 04/02/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  
  On 3/22/25, Mr. ***** placed an order for SKU: 90K-38172 - 2005 Chevrolet Silverado 2500 HD Serpentine Belt Drive Component Kit, however, it was reported to us on 3/29 that the Belt they received does not fit and is longer than the original one.
  
  A return was opened on the same day, however, we were informed by Mr. ***** that the rest of the kit has already been installed.
  
  For Kits, the entire kit must be sent back to us in order for a full refund to be issued as we do not accept partial returns or partial refunds.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.
  
  

  Customer Answer

  Date: 04/04/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23133440
  
  I am rejecting this response because:
  
  
  Regards,
  
  ***** *****