Complaints

This profile includes complaints for Parts Geek LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Parts Geek LLC

  Doylestown, PA 18902-6612

  
• 

  Parts Geek LLC

  1 Oxford Valley Ste 850 Langhorne, PA 19047-3318

  
• 

  Parts Geek LLC

  3900 Mechanicsville Rd Bldg 7 Suite 213 Doylestown, PA 18902-1669

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered two rear car shocks in February, both damaged,sent one back, mechanic thought he could fix other, was refunded $263.58 of $520.64, ordered another shock to replace returned shock, was given a refund because they no longer had shock. Now I have one shock I can't use because I can't get another like it. Parts Geek will not take shock back or refund money because it's past 7 days. They are the ones who sent two damaged shocks, one of which I was going to work with if I could get a compatible one they said they had but didn't, now I'm out $263.58!

  

  Business Response

  Date: 03/31/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  
  On 2/27/25, Mr. ****** placed an order for SKU: ***** - 2004 Chevrolet Suburban 2500 Shock Absorber ******** 2 Qty.
  
  A return was initially submitted by Mr. ****** on our website only for 1 Qty. in which a Return was opened and they were refunded on 3/19/25.
  
  However, they notified us about the other part being damaged as well on 3/24/25, our CS Team notified Mr. ****** of our policies regarding reporting damaged parts as we also have to abide by the rules of the carrier of reporting damaged packages immediately so an investigation can be launched.
  
  As of 3/26/25, Mr. ****** was granted a one-time exception to the said rule and was issued a Return Label so they can send back the part for a refund.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a car part (specifically a back up camera) for his vehicle. It cost a total of $134.57. Your salesman asked for all of the information needed for the part including whether the camera needed was a wide angle. I confirmed that it was not. A few days later I received the part, attempted to install it, and only then determined Parts Geek made a mistake and sent him the wrong part. At first, Parts Geek attempted to make me pay to have the part shipped backed. After explaining the situation, your employee admitted that the mistake was Parts Geeks fault and that even though I gave all the correct information, Parts Geek still sent the wrong part. They agreed to send me a shipping label.After Parts Geek recieved the part back, they told me they would not refund me my money because the part was used. But the part was only opened and used because I tried to install it and only then found out the part was not the one I ordered. Still they have refused. Parts Geek is keeping my money even though they sent me the wrong part and refuse to refund or send me the part I actually ordered. I am unsure how this is even legal. It would be understandable if the mistake was mine, but I ordered this through Parts Geeks salesman and gave them all of the correct information. Parts Geek made the mistake and sent me the wrong part, then only after shipping it back did they let me know they wouldnt be refunding me or sending me what I actually ordered. This is at best a scam.

  

  Business Response

  Date: 03/27/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  
  On 3/4/25, Mr. ***** placed an order for SKU: ADA05263 - ************************************** which they reported to be incorrect.
  
  A return was set up on 3/12 and the part was shipped back to us under ****** ************, however, during inspection, there were signs showing the part was installed/mounted which prevents us from accepting the part back.
  
  As stated in our return policy, new returns must be in resalable condition and if it's already installed, a refund would not be issued.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 03/28/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23110869
  
  I am rejecting this response because: They are trying to say the part was used.  The incorrect part they shipped looked nearly identical to the part they were supposed to send. It was only when I took the part out of the box and attempted to install it that I was aware that the part did not fit and they had sent the wrong one.  AGAIN, YOU SENT the wrong part and now are charging me for it.  What is to stop an you from sending the wrong part on purpose, keeping my money like you are doing and then reselling as used the part I sent back.  Why would I ever send a part back if I wasn't getting reimbursed.  I might as well not have the hassle and just throw it in the garbage.  This is nothing more than a scam.  ************ admitted it was there mistake and are still keeping my money.
  
  Regards,
  
  ******* *****
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 03/31/2025

  We're sorry to hear that Mr. ***** does not agree with the explanation we provided regarding the particular issue they reported through BBB.
  
  Unfortunately, as mentioned in our previous response, the part was confirmed to have been installed/used during inspection which prevents us from restocking the part.
  
  All parts that are deemed in non-resalable condition are discarded and not added to the inventory as they are not in new condition.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:03/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a turbocharger for 2017 f350 order number ************ from parts geek on march 14 2025 Got a email that day saying I needed to send a copy of my drivers license and a utility bill for security reasons!!! I complied and sent it back in a email! With no confirmation they received my email I called on sat march 15 2025. To ask if they received my email! They looked it up and the customer service agent told me the did receive my email and that it would be reviewed and I would get a confirmation email that evening with the ship date for the turbocharger, that if I did not receive the email to contact them on Sunday march 16 2025 to see if there was any issues! Sunday march 16 still no email called parts geek customer service and was told the agent on Saturday was incorrect that the items requested would not be reviewed till Monday ! I told them to cancel my order and the agent said on Sunday march 16 th 2025 the order was canceled! So I ordered part through another company! On march 20 th 2025 I got a email saying my part had shipped! I checked my bank account and they took the money out ******* ! I called them and they told me they couldnt stop the order once it had went through even though the part was still at their facility then proceeded to tell me I will need to pay for a return label once I receive item in order to get my refund! It was their incompetence of the employees that told me order was cancelled which has now caused my bank account to be overdrawn! It is now march 24 th 2025 and the item is supposed to be delivered today by 550 pm I called to try to get a head start on return process and was informed that I will be responsible for shipping item back !And that I can not start the process till the item is delivered! I am working 12 hours a day and trying to get this done ! I should not have to take of of work because of the incompetence of the customer service agents and also the supervisors They treated me like this was my fault

  

  Business Response

  Date: 03/27/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 3/14/25, Mr. ************ placed an order for SKU: APTBC180 - 2017 **** F250 Super Duty Turbocharger, however, in accordinace  to all credit/debit transaction regulations, merchants are required to present a positive AVS and unfortunately, Mr. ************** transaction was presented as a negative since their Billing & Shipping Address are different.
  To ensure security of our customer and the transaction, we requested a copy of their Driver's License or a Utility Bill to confirm the shipping/billing address.
  Unfortunately, due to unforeseen delays, this was delivered on 3/24/25 and after further discussion with Mr. ************* we have agreed to issue a Return Label so they can send the part back to us as we were unable to cancel the order anymore.
  Once this arrives back, we will make sure a refund is issued within 3-5 business days.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:03/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a part for my truck from these guys (tailgate molding cap) on their website. Once it arrived it was not the correct part and falsely listed on their website and on the box it arrived in. I tried to resolve this over the phone (called 3 times and got put on hold, never got a call back even when requested) and I tried to email them and contact their customer service online. We emailed back and forth for the better part of today and they are still adamant that I ordered the wrong part and I MUST pay for shipping then return. So basically Im out 100$ if I ship it back because of a mistake they made. Theyre just trying to pin it on me and theyre scamming people.

  

  Business Response

  Date: 03/31/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 2/26/25, Mr. **** placed an order for SKU: GM1904124 - 2021 Chevrolet Silverado 2500 HD Tailgate Molding (Action Crash) which was shipped via **** 1Z6Y06R00304456687 and arrived on 2/27/25.
  Mr. **** submitted a return request on our website, however, they selected "Bought by mistake/ordered wrong" which is why they did not receive a return label.
  After going through a couple of back and forth with the information of the part they received on a **************** Ticket, they were provided a return label.
  Once the part has been received, we will issue a refund within 3-5 business days.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a car part and the tracking info on 3/6 was that a shipping label was created but it never went out for delivery. The tracking information hasnt updated at all; I finally got a human agent from Parts Geek on the phone to ask for a refund. He refused to start the refund process; due to an investigation, he said, had begun to resolve the issue. I asked to speak to his supervisor but he said none was available. My belief is; since theres been ample time to send the product to me; they are a business that is very questionable in its legitimatcy! I appreciate your input and help.

  

  Business Response

  Date: 03/31/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 3/6/25, Mr. ******* placed an order for SKU: APDLA0153 - 2008 ***** ES350 ************************* (Autopart Premium) which our warehouse shipped via ***** 9200190382010502934796.
  Unfortunately, due to unforeseen carrier issues, the part was not delivered on time and was reported lost to USPS.
  **** launched an investigation regarding our complaint and on 3/24/25, a refund was issued to Mr. ********* payment method used to purchase the part which should reflect within 2-4 business days or depending on their financial institution's process.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a part and it was delivered to the wrong address I contacted parts geek .com numerous times and they told me it was Fed ex problem call them so I did and went back and forth,,parts geek basically told me too bad it's your fault.I asked numerous times for a replacement or refund they denied both..I will never buy from them again and will tell others as well

  

  Business Response

  Date: 03/31/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 3/16/25, Mr. ******* placed an order for SKU: 18K1609 - 1965 Oldsmobile Dynamic 88 Drum Brake Hardware Kit (AC Delco), they provided the address directly on the order when it was placed an there were no assistance provided by our sales associates which may cause any issues with the address provided.
  Mr. ******* opened a ticket on 3/20/25 notifying us that the address on the order was wrong and they provided us with a different address, but unfortunately, as the package has been shipped, we can no longer switch out the address and it was successfully delivered on 3/19/25.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:03/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a front and rear set of pads and cross drilled rotors for my car on February 27, 2025 it is now March 22, 2025 and I have yet to receive my rotors and pads. I have been in contact with the delivery company ****** and have done all the leg work to try and find out what happened to my package. *** Ex keeps giving me dates on when I am to receive my package, but it never shows up. I also contacted Parts Geek in hopes that they could help and i have gotten nowhere with Parts Geek. *** Ex has told me to start a claim to receive a refund from Parts Geek however they Keeps giving me the run around. I been told on several occasions that they started a tracking ticket that will take 21 days to resolve so in addition to the 24 days that I have already waited they want me to wait an additional 21 days before I can receive my refund. this is after I was told by the shipping company to have Parts Geek refund the product that they cannot seem to locate the package. this is unacceptable. I have never ordered from Parts Geek. This is my first time and will probably be my last. There is not a corporate phone number for Parts Geek. They only have one contact number. if I would have known that I would have to wait over a month to just discuss getting a refund in the event that i do not receive my package I would have never ordered from Parts Geek and i am sure other consumers would agree!

  

  Business Response

  Date: 03/27/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  
  On 2/26/25, Mr. ******** placed an order for multiple items including the part in question which is SKU: APBRPS1510 - 2013 Infiniti G37 Brake Pad and Rotor Kit which was shipped via ****** ************ on 2/27/25.
  
  However, due to unforeseen issues with the carrier, this was not delivered on time and a tracer claim was filed since there were no further movement reported since 3/7.
  
  On 3/24/25, it was deemed by the carrier that the package was "lost" and a full refund has been issued for the price of the part that was lost.
  
  The refund will appear in 2-4 business days on the same payment method used to purchase the part.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to place an order March 3, 2025 from parts geek in *********, ** The order did not complete due to online system issues. I placed a 2nd order the same day that I cancelled due to online system issues as well. My husband placed an order the same day and informed me it went through successfully. I received the two orders that were canceled the same night and early morning. The order my husband placed was received the the day after that. I received 3 of the same parts, totaling over $600 which was debited from my bank account. I have been unsuccessful at contacting the company. No one answers the companys phone, I tried selecting the option to receive a call back on multiple occasions and have not. I returned the two unopened orders to the physical location of 1A Auto in *********, which is where the return email stated they would be shipped. It would have cost approximately $100 to ship both orders/boxes to that location which is 23 miles from my home. We were told we could leave the packages at the front entrance, write the *** number on the boxes, and someone in shipping would take care of them. I took pictures of the boxes, 1A auto, and have the ladys name who assisted us. I am concerned at the is time because I am unable to reach parts geek to confirm the received the packages, and they have not responded to three separate emails Ive sent. I am unable to repair my car due to the additional funds reminds from my bank account for the **********************. Can you please assist me in receiving my refund, so that I can afford to pay for my dire auto repair.

  

  Business Response

  Date: 03/27/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  
  Regarding the orders placed by Ms. ******* we do not see any requests showing a request to cancel the order and both orders they placed on 3/3 were processed and shipped out.
  
  Unfortunately, the emails they also mentioned sent to us were not received, usually this happens if an email is sent to a different address or to a no-response Parts Geek Email Address which is why we ask our customers to contact us through our hotline at *************** our Chat Support on the website, or by opening a ticket through the **************** portion of our website.
  
  Since Ms. ****** mentioned they physically delivered the package to the address in ******* **, we would need to know the date and time this was handed over and the name of the person who received it so we can check with the warehouse.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 03/28/2025

  The pictures above show the packages and the dates returned for order numbers ************ and

  ************ the associated RMAs are shown in the photos. We were reassured the return will be processed less any fees for any reason. Please process the refunds in full immediately as to not experience any further delays for this disastrous ordeal. I provided the **** in photos and the order numbers were copied from your email. The date of the physical return was March 13, 2025 at 10:57am left with office worker ****** ****** *******. She was extremely supportive. This had been a financial nightmare so please make us whole without any further delays.  Please contact us at the numbers associated with the order information as we have called over 100 times without any response or success. Thank you. 

  Customer Answer

  Date: 03/28/2025

  Photos associated with prior communication.

  Customer Answer

  Date: 04/08/2025

  The pictures above show the packages and the dates returned for order numbers ************ and
  
  ************ the associated RMAs are shown in the photos. We were reassured the return will be processed less any fees for any reason. Please process the refunds in full immediately as to not experience any further delays for this disastrous ordeal. I provided the **** in photos and the order numbers were copied from your email. The date of the physical return was March 13, 2025 at 10:57am left with office worker ****** ****** *******. She was extremely supportive. This had been a financial nightmare so please make us whole without any further delays.  Please contact us at the numbers associated with the order information as we have called over 100 times without any response or success. Thank you. 

  

  Business Response

  Date: 04/10/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  
  We have notified our warehouse regarding the details about Ms. ******** return and we're validating if this was received back.
  
  Once this has been confirmed, we will issue a refund and we will let Ms. ****** and the BBB know.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:03/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 24th 2025 I ordered 15 auto parts costing $1960.99 from Parts Geek. My order number is ************. I placed my order over the phone with a customer service representative ***** ext 6088. The call was recorded. ***** was very professional and I do not blame him. I had the parts shipped to my mechanic here in the ************ area. Several days after the delivery my mechanic advised me that the headlights were not the headlights for my vehicle. From that point on I attempted to swiftly deal with the return issue. I experienced massive amounts of the run around and shocking unprofessional behavior from more than one of their employees. One employee **** ***** asked me if I was done because his shift is almost over. ***** advised me that if there was a problem with parts caused by the company that Part Geeks would cover the cost of the return. They are reneging on that promise. Just to recap; I ordered the parts from a representative at Parts Geek and provided him with the *** # to insure accuracy in part selection. The most expensive parts ordered were; the Left Headlight Assembly $334.98. sku # on order is *********L, Sku # sent DS784-B101L; and the Right Headlight Assembly $240.98. Sku # on order is 4221- 0052R; sku # sent is DS784-8001R. Not only did I pay tax on these parts but I paid for shipping from ** to *****. Now, Parts Geek expects me pay to have expensive parts shipped back and to pay for it again??. This is horrible customer service. It has been over 1 week and I still haven't gotten a satisfying response regarding Parts Geek taking responsibility and picking up or covering the cost to return these parts. I cannot get the headlights I need until this credit takes place. I was promised a call in 24 hours as well as a copy of our chat communication and they have not responded. thus far At this time I need intervention. I do not want some type of mechanics lien placed on my vehicle for just having it sit at the mechanics.

  

  Business Response

  Date: 03/27/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  We'd like to extend our sincere apologies for the experience that Mr. ******* experienced with the order they placed.
  Upon further review, this was placed on 2/24 under Order Number: ************, we received the report that they received headlights that do not fit with their vehicle and upon receiving this information, a return was submitted so the part can be sent back to ***
  We have also issued a Return Label which can be used to send both parts back to the email registered on this order and once we have received both items, we will issue a refund within 7 to ***************************** our return policy.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 04/14/2025

  I am asking that you reopen my complaint as I have not received my refund yet. If it had not been for the fact that I copied the Better Business Bureau as well as my bank regarding the behavior of Parts Geek I don't think they would have been as accommodating as they've been.
  
  I returned the headlights on April 5, 2025 and I am waiting on the status of the return/refund.  I have asked part geek to make sure they credit me for whatever I was charged for shipping of the incorrect part and to make sure that they do not charge me a restocking fee.
  
  Until I can ensure that all of this has taken place, I would prefer to leave my complaint open.
  
  Thank you.

  

  Business Response

  Date: 04/18/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  
  A refund has already been issued for the order and was not billed any restocking fees.
  
  Please keep in mind that it may take 2-4 business days for the refund to reflect the payment method of Mr. ******* due to processing by the financial institution.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.
  
  

  Customer Answer

  Date: 05/02/2025

  As you can see this is still ongoing as I cannot have anyone provide me with an itemized receipt.  I paid $253 in total shipping charges and it is my contention that I should not be charged exhorbitant shipping fees when Parts Geek sent me the wrong parts (headlights). I am expecting a total refund on what the shipping charge was for the Headlights shipped from ************ to ***** and I expect a refund.  The attachments are screen shots of my communications to Parts Geeek over the last few weeks.

• Initial Complaint

  Date:03/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PartsGeek sent me an incomplete order for Struts. My installer installed the elements we received, and due to the install, they are not willing to send the rest of the order, even though these are discrete parts that can easily be shipped out as needed. I paid ~$1K for these 4 parts at 250 each. Essentially at this point PartsGeek has stolen $500 from me as there is no way to get past their customer service. They refuse to make things right even though they are in receipt of my money for a full order. I have never had this problem with any other company.

  

  Business Response

  Date: 03/27/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  
  On 3/10/25, Mr. ****** placed an order for SKU: C-3544 - 2010 Land Rover Range Rover Sport Air Spring to Coil Spring Conversion Kit, however, they reported that this arrived incomplete and the rest of the parts they did receive were installed.
  
  Our warehouse was notified, and unfortunately, they were unable to reship the missing parts which is why they requested the initial parts sent to be sent back, but unfortunately, due to the installation that happened, they can no longer accept the part back.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.