Complaints

This profile includes complaints for Parts Geek LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Parts Geek LLC

  Doylestown, PA 18902-6612

  
• 

  Parts Geek LLC

  1 Oxford Valley Ste 850 Langhorne, PA 19047-3318

  
• 

  Parts Geek LLC

  3900 Mechanicsville Rd Bldg 7 Suite 213 Doylestown, PA 18902-1669

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a replacement valve cover for my 2014 *** 328d (part number 3-04-25) from Parts Geek LLC for a total of $195.59, including shipping. I received the part on the 7th and took it to the shop for installation on the 8th, only to find out that it was the wrong part. Technically, it would fit, but its missing a component called a PCV heater. On the 2014 model and older, this was a standard feature, whereas for the 2015 model and newer, it became part of an optional package. I confirmed this with *** of **************The part was inaccurately listed, and installing it would trigger the check engine light, among other potential issues. The part is 100% unused, but the box it came in was disposed of during the installation attempt. Parts Geek LLC has told me to send the part back but has also stated that they cannot guarantee a ********* reaching out for help because I feel this situation is unfair. Through no fault of my own, Im now out the $195.59 I spent on the part and shipping, as well as the labor costs at the shop. Thank you for your attention to this matter.

  

  Business Response

  Date: 03/11/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 3/4/25, Mr. ****** placed an order for SKU: 2000-718521 - 2014 *** 328d Valve Cover (API), but reported on 3/10/25 that they received an incorrect part and wanted to initiate a return, however, during our team's conversation with Mr. ******* they mentioned that they already disposed of the manufacturer's box.
  For part returns including incorrect parts, we accept returns, however, they must be in resalable condition which means it must be complete and unused which includes the manufacturer's box.
  As this is no longer available, we are unable to accept the part back for return.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:03/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company has not replied to me about my refund. They received their car part back from me, and I provided to them the tracking number. Still not heard back from them.

  

  Business Response

  Date: 03/11/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  
  On 2/23/25, Ms. ******* placed an order for SKU: ******* - 2020 ****** Versa Alternator but requested a return on 3/2/25 under "Bought by mistake/ordered wrong" in which we provided an RMA Number on the same day for them to be able to return the part back to us.
  We received the return on 3/6/25 and as stated in our return policy, Once we receive the returned item(s), we will inspect them to ensure they meet the return criteria. Approved returns will be processed within 710 business days, and refunds will be issued to the original payment method.
  As of today, 3/11/25, this has already been refunded.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 03/12/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *******
  
  

• Initial Complaint

  Date:03/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a order with parts geek and all I got was a empty box. I've tried calling them several times for several days and I'm on hold and nobody ever picks up.

  

  Business Response

  Date: 03/11/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 3/3/25, Mr. ******** placed an order for SKU: ***** - 1997 GMC C1500 Water Pump (Gates) and was delivered via ***** **********************, but was refused since Mr. ******** mentioned the package was empty.
  We have not heard from Mr. ******** when they received the package other than the complaint filed with BBB, but a refund has already been issued which will reflect the same payment method used to purchase the part within 2-4 business days.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 03/16/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ********
  
  

• Initial Complaint

  Date:03/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PURCHASED PART ABOUT 30 MINUTES AGO, DON'T NEED AND I WANT TO CANCEL. I HAVE TRIED CANCELING ONLINE AND MY REQUEST JUST KEEP GETTING REJECTED. I HAVE BEEN ON HOLD ON THE PHONE FOR 17 MINUTES NOW. I JUST WANT TO CANCEL THE ORDER, BEFORE IT GETS SHIPPED OUT TO SAVE EVERYBODY TIME AND MONEY. COME ON MAN.

  

  Business Response

  Date: 03/11/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 3/8/25, Mr. ********* placed an order for SKU: 104-2423 - 2019 ********** Mirage Transmission Mount (**** Arnley) which they requested to be canceled within an hour of the purchase.
  While our policy states, Can I Cancel My Order?
  We do not accept order cancellations because we often package products within an hour of ordering which is why we don't have the ability to cancel orders. We begin the order process as soon as the order is placed, our team was able to work with the warehouse to stop the shipment of the product and we can confirm that this has been canceled.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 03/12/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *** *********
  
  

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/1/2025 transaction date paid $50.97 Returned all unused items using their *** PG117852278A Proof of delivery to them attached We have contacted their customer service 3 times and have not been given resolution We seek a refund of $50.97 this is the original amount we spent for the items. We paid $20.43 out our pocket for *** to send the package back for refund again we followed all of their instructions, sent to their address and used the *** number

  

  Business Response

  Date: 03/11/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 2/1/25, Mr. ****** placed an order for SKU: W0133-2109994, W0133-2109990, W0133-2109874 - Bosch - 2016 ***** CRV Wiper Blade.
  Mr. ****** requested a return on 2/4/25 as "Bought by mistake/ordered wrong", a refund has already been issued for the return made by Mr. ****** as of today (it will reflect to the same payment method used to purchase the part within 2-4 business days)
  Unfortunately, we can only provide a return label for return reasons that were caused by Parts Geek, but since this is under "Bought by mistake/ordered wrong", we are unable to do so and we're also unable to refund the shipping costs paid for the return of the part.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 03/12/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  
  

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Parts Geek for an *** Delphi fuel pump for my 2002 ***** S10 2WD Regular Cab 4.3L (Order #************). Before purchasing, I spoke with a representative to ensure I was selecting the correct part, as I specifically wanted original equipmenteither Delphi or AC Delco. The representative recommended ****** as the best option for price and quality, so I proceeded with the purchase based on their guidance.However, when the order arrived, the box was damaged, partially opened, and contained the completely wrong part. Instead of receiving the *** Delphi fuel pump that I paid for, Parts Geek sent me a cheaper, incorrect fuel pump that costs half the price of what I originally ordereda completely unacceptable substitution.For two days, I attempted to reach customer service via phone but received no response or callback. Frustrated, I returned to their online chat, only to be met with a representative who offered no solutions to resolve the issue. Despite their mistake, they have made no effort to correct it, provide a refund, or even acknowledge their ******** this point, I expect an immediate resolutioneither the correct *** Delphi fuel pump as originally ordered or a full refund, including any shipping costs due to their failure to deliver the correct product. If this issue is not promptly addressed, I will escalate the matter by:1.Filing a dispute with my payment provider I expect a prompt response and resolution to this issue. If Parts Geek is unable to provide the exact part I ordered, I will accept nothing less than a full refund.

  

  Business Response

  Date: 03/11/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 3/3/25, Mr. **** placed an order for SKU: PN3002 - 2002 Chevrolet S10 Fuel Pump (Delphi).
  Mr. **** reported on 3/7 that they received an incorrect part which is not a Delphi branded part they ordered in which our warehouse was immediately notified about the issue and a return has been set up.
  We have issued a return label to cover for the return costs of the part and once this arrives, we will make sure to refund Mr. **** in full within 3-5 business days.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered for my exact car and correct online photo and description but received the wrong part. There was no return airbill and no guidance for the return cost. I paid *** ground $25.26 for returning part and want full refund from part cost and return airbill. I feel PartsGeek is not helpful. So for the first time I am going to BBB.

  

  Business Response

  Date: 03/11/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 2/26/25, Mr. ******* placed an order for SKU: ******* - 2014 ***** Accord Blower Motor (Replacement), however, reported on 3/3/25 that they received an incorrect part.
  A return has been opened and an RMA Number was issued for this order, but shipped the part back and paid for shipping.
  We can issue return labels upon request, but unfortunately, we are unable to issue refunds for return shipping costs.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 03/12/2025

  When speaking to customer service no one offered a return waybill and I questioned about one to them. Now I am still waiting on the refund so I can close this bad experience. Please note: I went on your site, selected the part I needed, with all the correct car info, and the correct part photo only to receive the wrong physical ************* Please refund my purchase.

• Initial Complaint

  Date:03/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered parts for the vehicle and I never received the package. Please I just need my refund.

  

  Business Response

  Date: 03/11/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 2/24/25, Mr. ****** placed an order for two items which are SKU: SBC2036 - 2025 ***** HR-V Brake Pad Set and (2) SKU: BR901610-01 - 2025 ***** HR-V Brake Rotor which were all shipped by our warehouse under ***** ********************** which the postal service reported to have arrived successfully at the address provided on file on 2/26/25 at 9:52 AM.
  We received a report from Mr. ****** that they did not receive the package on 2/28 and after confirming the usual steps of checking within the vicinity, neighbors, and the carrier and still can't locate it, we reached out to our warehouse to request a tracer claim from the carrier.
  A tracer claim is a process where the carrier starts an investigation to follow the tracks of the package on where it was scanned, locations it went through, as well as the where the final delivery location is which Parts Geek does not have any control over as it's being handled by **** themselves.
  On 3/1/25, the investigation concluded and the ************** (****) confirmed this was delivered to the address on file.
  Unfortunately, once a claim is denied, we can no longer appeal the decision.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:03/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a part from there that was supposed to arrive within a week and I was supposed to be charged when the item shipped. They created a shipping label on 2/28/25 and charged my card but did not actually give the item to the carrier. It has been over a week and the item is still not with the carrier. They have refused to cancel and every time I point out the delay and that they charged me they say they have 5 business days, then 7, then 10, then 12 business days, giving themselves more and more time. Additionally they keep saying the order is "too far along" when really it hasnt left the warehouse. Should they ship it to me I then have to pay all return shipping costs and their restocking fee for an item they failed to supply me in the manner they said they would. Many other people online report similar experiences and recieving broken parts. My mistake for not researching more their issues as they clearly have many. I have put a claim in with my bank to stop payment as well. I just want the order cancelled and to not have more hassle and cost associated with their issues.

  

  Business Response

  Date: 03/11/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 2/27/25, Mr. **** placed an order for SKU: *****M - 2000 ***************** Steering Rack (Maval).
  Mr. **** reached out to us on 3/5/25 to report that they still have not received the package.
  Our team explained the possible turn around time for the Steering Rack and on 3/7/25 the carrier has reported the successful delivery of the package.
  As stated on our website, When Can I Expect To Receive My Order?
  Ground orders are usually delivered in 3 to 7 business days. Some orders may take longer than 7 days. 
  A return has also been opened in case Mr. **** wishes to return the part back to us for a refund.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 03/12/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23025850
  
  I am rejecting this response because:
  
  You purposefully delayed responding to me and cancelling the order, I still have not received the package you are claiming you sent. You did that so you can try and either send me bad parts as you have a history of doing per online research and blame it on me, or make me pay a restocking fee of 15% and both delivery fees. You purposefully engineered this situation so you can profit off of doing nothing at my expense both directly to you and through payments to delivery carriers. I informed you earlier today that I never received the package and you are yet to follow up. This is a scam. 
  Regards,
  
  **** ****
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 03/19/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  
  We're sorry that Mr. **** does not agree with the explanation we provided for this complaint.
  
  As mentioned in our previous response, ground orders take up to 7 business days to get delivered and since it was handed over to the carrier, we can no longer cancel the order.
  
  The order arrived on the 7th of March which is within the 7 business day period.
  
  If Mr. **** wishes to receive a refund, they can follow the return instructions we provided via email.
  
  Unfortunately, it appears that Mr. **** has initiated a chargeback with their financial institution which prevents us from further commenting on this complaint and we ask that Mr. **** directly coordinate with their financial institution for updates and resolution to the issue.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 03/20/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23025850
  
  I am rejecting this response because:
  They have never actually sent me the product. I have attached a screenshot. I notified them of the part not arriving and they have chosen to stop responding to keep their scheme up. This is a scam.
  
  Regards,
  
  **** ****
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 03/31/2025

  We're sorry to hear that Mr. **** does not agree with the explanation we provided regarding the particular issue they reported through BBB.
  
  As mentioned in our previous response, the part arrived on 3/7/25 and we opened a return request in order for Mr. **** to return the part they received for them to receive a refund.
  
  The chargeback we also mentioned on the previous response was closed by their financial institution which sided with Parts Geek as we have explained that the part was indeed delivered and can be sent back to us for a refund.
  
  Should Mr. **** wish to receive a refund, they can return the part they received through the instructions we sent through their email.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 03/31/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23025850
  
  I am rejecting this response because:
  
  They are incorrect regarding the chargeback. They failed to disclose all of our communications to my bank. I have since submitted our full correspondence and the bank is reopening the investigation. Yall tried to be sneaky and send me a fake tracking # and then hid the fact that you ignored me informing you that nothing ever arrived. 
  
  Regards,
  
  **** ****
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 04/07/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  
  We're again sorry to hear that Mr. **** does not agree to the explanation we provided.
  
  The tracking number that was issued was confirmed by **** to have been delivered to the address provided on file which can also be directly viewed at ********
  
  Regarding the Chargeback we previously mentioned, this can be confirmed with their financial institution under Dispute #: gzqxcc5bnnz824p9 in which they sided with our explanation of the issue.
  
  We respect Mr. ****** decision to appeal the case with their bank and we would recommend they directly reach out to them regarding any updates should they reopen the chargeback.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 04/08/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23025850
  
  I am rejecting this response because:
  
  This buisness is simply lying and never provided any adequate evidence I received the product. As soon as I informed they I had not received it they chose to ignore me. I attempted for over a week to get a response but got none. They also left that correspondence out when speaking to my bank about my claim against them. 
  Regards,
  
  **** ****
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:03/05/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received my order today late from FedEx..package arrived ripped..part was poorly packaged from the seller and the item is bent on the stud bolts and is unusable..I could have told them this but nobody will answer the phone..

  

  Business Response

  Date: 03/11/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 2/26/25, Mr. ********* placed an order for SKU: ********** - 2006 Chevrolet Express 3500 Brake Booster (Bosch) which unfortunately, arrived damaged.
  A return was opened by Mr. ********* on 3/5/25 and an RMA Number was issued within the day the request was opened and once this arrives, a refund will then be issued within  3 to 5 business days.
  We have submitted a feedback to our shipping team along with our carrier partner to ensure this issue doesn't happen again.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 03/12/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *********