Complaints

This profile includes complaints for Parts Geek LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Parts Geek LLC

  Doylestown, PA 18902-6612

  
• 

  Parts Geek LLC

  1 Oxford Valley Ste 850 Langhorne, PA 19047-3318

  
• 

  Parts Geek LLC

  3900 Mechanicsville Rd Bldg 7 Suite 213 Doylestown, PA 18902-1669

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 28, 2025 I was looking for a tailgate assist for a 2024 ***** Colorado. Contacted Parts Geek and the recommended part number DZ43105. I ordered 2 just in case I needed it. When my order came in the package read for a ********* *********. Since Parts Geek recommended them I figured that it would fit. After following the instructions twice the tailgate would not close. A second attempt to install the part also failed. On March 3, 2025 I contacted the manufacture (DeeZEE) and was told that their company does not make the tailgate assist for the 2024 or 25 ***** Colorado. Contacted **** **** in an attempted to get my money back which I could not due to their return policy which basically stated it has to be in original package and unused. How can you find out if it will work or not if you do try to install it, so since both packages were opened and used unsuccessfully they will not refund my money. This company falsely advertised a part that does not work and refuses to refund my money.

  

  Business Response

  Date: 03/04/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  On 2/25/25, Mr. ****** placed an order for SKU: DZ43105 - 2024 Chevrolet Colorado Liftgate Lift Support **** Zee) - 2 Qty.
  On 3/3, we were notified that the part they received did not properly work for their vehicle and will not close properly.
  It was initially reported that the part they received was not built for their vehicle, however, our catalog directly comes from the specifications provided by the said manufacturers that built the parts we are selling.
  To resolve this issue, we have issued a return label to Mr. ****** and we ask that they return both parts back to us.
  Once this is received back, we will issue a refund within 7 to ***************************** our return policy.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 03/05/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23012198
  
  I am rejecting this response because:                                                                                                                                       March 4, 2025
  
  To:                         BBB
  CC;                        Parts Geek
  Fm:                       **** Spring
  
  This is a response to the Parts Geek complaint I file with the Better Business Bureau on March  ****** (complaint number 23012198)
  
  Apparently, Parts Geek has not followed up with ****** manufacturer of the tailgate assist. I called DeeZee about the part and was told directly that the company does not make the tailgate assist for the ******* or 25.   Parts Geek needs to speak to the company directly.
  
  As far as a return label, yes, they sent a return label, but according to Parts Geek return policy the consumer cannot return the *** and Parts Geek will not accept parts that are not in resell able shape (which they are not because I was following instruction to install them) and parts were unable to be removed from my tailgate.
  
  I would gladly send all the used parts back to Parts Geek if that what it takes to receive my refund for false advertising something that does not fit or work.
  
  For informational purposes I also got on a ***** Colorado forum and several of the owners said the same thing that the part does not work unless they drill another hole (which I will not do)
  
  Please advise me on my next actions to be taken.
  
  Thanks,
  
  **** Spring
  
  
  
  Regards,
  
  ***** Spring
  
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 03/08/2025

  i went back to the website for Parts Greek and was informed that my part is not due a refund based on their return policy. Would like an explanation because both parts do not work on my 2024 ***** ********. Manufacturer even has said it will not fit my vehicle. Parts Geek failed to check if the part was made for my vehicle before they sold me the part thus falsely advertising the part. I wish to have total refund for the failed parts. Note: per return policy for Part Geek they will not refund any part that is not resalable and not used. How would you find out if it didn't fit until you attempted to put the part one? I can return most used parts, but they are unsaleable. Please be advised what Parts Geek will do.

  Customer Answer

  Date: 03/10/2025

  i have attempted to send Parts Geek the tracking number with a letter inside explaining that the parts are used because i tried to install the tailgate assist as instructed. I packaged all used parts that were available and sent them via *****. On Parts Geek website they said that the parts can not be returned yet in their reply to BBB they instructed me to send them the parts back so I did. ***** tracking number ************. Please advise me what else can i do.

  Customer Answer

  Date: 03/15/2025

  My complaint for Parts Geek has been resolved. A refund has been paid minus the shipping. I consider this matter closed

  
  

• Initial Complaint

  Date:03/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 valve cover gaskets for my **** and paid for both. I only received 1 gasket and they won't respond and it's been 3 days. I'm very upset that they don't at bare minimum call me back. I need the other gasket.

  

  Business Response

  Date: 03/06/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  
  On 2/23/25, Mr. **** placed an order for two (2) SKUs which are *********** C and *********** B- 2007 **** S4 Valve Cover Gasket Set (****** Reinz)
  
  However, we do not see any active tickets, or any information showing that Mr. **** reached out to us to report any missing items.
  
  As such, our team has opened a **************** Ticket in order to assist Mr. **** in resolving this issue.
  
  We would like to request that Mr. **** respond to the said ticket in order for us to resolve this issue.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:02/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered multiple parts to include a left and right lower control arm (set). Partsgeek made an error by sending two (2) right control arms instead of a right and left as was ordered. Partsgeek made me pay return shipping for their error before they would consider sending me the part I paid for. I have repeatedly told them they need to pay me the $54.79 in shipping for their error. Partsgeek is refusing. They failed to provide goods that were paid for and then made me pay extra to get the part I already paid for and they failed to send.

  

  Business Response

  Date: 03/06/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 2/18/25, Mr. ******** placed an order for SKU: MS601229_MS601230 - 2016 Acura MDX Control Arm Set (Detroit Axle) along with another part, but they reported that they received two (2) Right Control Arms instead of one left and one right.
  A return was opened, an our warehouse offered to reship the correct part which shipped via ****** 285893282720.
  Mr. ******** requested for a refund of the shipping costs they paid for, but unfortunately, as stated in our policy, we are unable to refund any outgoing shipping costs, however, we offered a partial refund of $10.07 for the shipping costs they paid for in which Mr. ******** accepted.
  This is going to be shipped out and delivered within 7-10 business days.
  As for the parts Mr. ******** received, they requested to send everything back for a full refund and our team issued a return label so they won't have to pay for the return shipping costs.
  Once this is delivered back, a refund will be issued within 3-5 business days subject to the return policy.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 03/07/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22998165
  
  I am rejecting this response because: The request of refund was not for the initial shipping cost. The request was for sending the incorrect part back to you. I should not have to pay to ship a part back that incorrectly sent to me.
  
  
  Regards,
  
  *********** ********
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 03/10/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  
  Unfortunately, as mentioned in our previous response, we are unable to refund the entirety of the return shipping costs paid for, however, Mr. ******** agreed to the $10.07 refund we ordered which was issued through check and should arrive within 10 business days.
  
  As for the kit they ordered, they decided to send it back, once this is received a refund will be issued in 3-5 business days.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:02/26/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered part 2 weeks ago almost, they sent it, but it's the wrong part. now I've spent the last week trying to reach someone in the ***, which isn't happening!!! I keep getting someone with broken english that I can't understand and the part i did understand was he said it would be resolved within 48 hrs, it has NOT been resolved!! I need this part for my truck to run properly. Its last time i do business with Parts Geek. Their customer service is NOT service, its crap!

  

  Business Response

  Date: 03/06/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 2/15/25, Mr. ****** placed an order for SKU: 197-6020 - 2002 ****** Tundra Mass Air Flow Sensor (Denso).
  However, it was reported on 2/23/25 that the part they received was incorrect and was sent back via ***** 9500113765875062758658.
  This arrived on 3/5/25 and is subject to inspection and processing before a refund can be issued which as stated in our policy, will take 7-10 business days.
  As of today, 3/6/25, a refund was already issued and will reflect back to the same payment method used to purchase this part within 3-5 business days.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 13, 2025 I ordered a starter for my car. I put in my car information and engine information and this part said it was a match. once I received the part and went to put it on I then realize their match for my car for this part was not a match. I contacted them to return the item and they are making me pay for the return shipping and also a restock fee which I feel is totally unfair considering it showed the part matched my engine size, year make and model and sub-model of my car. I feel they should be responsible for the return fee and also give me a full refund. I paid $94.32 and expect a refund for this amount. I contacted their customer service and they were very unhelpful and refused to acknowledge that the website was wrong. I also contacted a mechanic before ordering who said if the website shows it fits my car with my car info entered in it should be accurate.

  

  Business Response

  Date: 02/27/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 2/13/25, Mr. ****** placed an order for SKU: APSTR683 - 2013 ************************** received a request from Mr. ****** on 2/20/25 to return the said starter under "No longer needed", since they mentioned it took too long to get delivered and they had to get it locally.
  We confirmed that this was delivered on time under ***** ********************** as our guaranteed delivery time frame under the Expedited Order Processing Add-on which they paid for is up to 5 business days (excluding weekends).
  As stated in our return policy, Restocking Fee:
  We may charge a restocking fee on some orders depending on the reason for return: Returned without (RMA) return authorization number (15%), No longer needed (15%), Shipment Refused (15%), Bought by mistake / Ordered wrong (10%), Found better price (20%)
  Since this is being returned under No longer needed, a restocking fee of 15% will be applied towards the price of the part.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 02/28/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

   
  
   Complaint: 22992191
  
  I am rejecting this response because: I didn't realize that was why it was being returned. After my initial return request I contacted them several times explaining it was being returned because it was the wrong part not no longer needed. I was told it made no difference. I explained to them it showed as compatible on the website and it was not compatible. 

   

  they refused to change my return or offer me a full refund. I argued woth their customer service it was the wrong part so why would they still have it listed as no longer needed??
  
  
  Regards,
  
  ****** ******
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 03/10/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  
  We're sorry to hear that Mr. ****** does not agree with our explanation regarding this particular issue.
  
  Parts Geek maintains we do not have control over the return reason that was selected during the process of opening the return on our website.
  
  However, in good faith with the BBB and Mr. ******* we have issued a one-time courtesy refund for the restocking fee, insurance and expedited processing fee.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered part (weather strip) for 1990 corvette. My husband knew immediately that the part was not the correct one. He called and received directions for return, we shipped the box . We received a email saying the parts were installed and used. They were not used. If the parts were installed and used, it was not by us. They said that they determined the parts were used and not returnable. My husband called them and was told our money could not be returned.

  

  Business Response

  Date: 02/25/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 2/7/25, Ms. ****** placed an order for SKU: WSS00866 - 1990 Chevrolet Corvette Vehicle Weatherstrip Kit and SKU: WSS01509 - ************************************************** which on 2/12/25, they requested to return them under "Bought by mistake/ordered wrong".
  Upon receiving the parts returned, this underwent inspection and during the said inspection, our warehouse found out that both items from the order had signs of usage which prevents us from accepting the part back for a refund.
  As stated in our return policy, they must be returned in new/resalable condition which the part we received was not since it was used.
  Unfortunately, we are unable to issue a refund for the return.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered 2 headlights assemblies from ************************ on 10-15-24. I received the headlights 10-19-24. The plug were supposed to be the ones to fit my vehicle. I needed the ones that had 2 plug not the 3 plug. When I returned the headlights they said one was dirty and I must have tried to install it. I told the I did not try to install it and it was not dirty when I sent it back. I'm a mechanic and I just looked at it and knew it was the wrong one. the pictures even showed nothing wrong with them. I called several times to ask about what was being done and I was always told they are working on it. After month and months they said to much time had lapsed and the case was closed. So they have the headlights and my $ ****** ! They intentionally deceived me. Shame on them. I will never ever order anything from them again. Thank you for your time.

  

  Business Response

  Date: 02/27/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 10/15/24, Ms. ******** placed an order for SKU: HLA89458 - 2019 Honda Pilot Headlight Assembly Set (TRQ), however, they requested to send the part back to us since they mentioned it was incorrect.
  Upon receipt of the return, our warehouse notified us that they found signs of usage on the part that was returned which is why this was denied for refund.
  As stated in our return policy, returns are required to be in resalable condition which means it must not be installed or mounted in order for it to be restocked and resold.
  Unfortunately, as this is not in resalable condition, the refund request was denied.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent me the wrong part and now i no longer need the parts and they want me to pay for the shipping back and then charge me an additional 15% before getting a partial refund im tired of trying to fight with them about it especially since most places are happy to make things right but not these guys

  

  Business Response

  Date: 02/27/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  
  On 2/15/25, Mr. ***** placed an order for multiple parts associated with Parts Geek Order Number: 18-181215519.
  
  We received a return request from Mr. ***** on 2/23/25 under "No longer needed" in which we immediately provided an RMA Number.
  
  As stated in our return policy, Restocking Fee:
  We may charge a restocking fee on some orders depending on the reason for return: Returned without (RMA) return authorization number (15%), No longer needed (15%), Shipment Refused (15%), Bought by mistake / Ordered wrong (10%), Found better price (20%)
  
  As this is being returned as no longer needed, a 15% restocking fee applies.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 03/03/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22983630
  
  I am rejecting this response because: 
  It is just stating there return policy not helping with the return of products i cant ship them back because i cant afford to if they pay for the return shipping they can charge me the 15% restocking fee.

  
  
  Regards,
  
  ****** *****
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 03/10/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  
  In good faith with the BBB and Mr. ****** a one-time courtesy prepaid return label was issued in order to return both parts.
  
  Once they are returned, they will be inspected and processed which in total takes 3-5 business days.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a "kit" for my 2012 ****** Outback that was suppose to contain the front wheel hub assemblies and front CV axles. It arrived with significant damage to the outer packaging and was missing one of the entire wheel hub assemblies. After multiple calls and emails the only remedy they are offering is to ship the parts I got back(at my own non refundable expense), wait weeks for a refund, then reorder the parts. They say it's because they don't break up kits to replace individual parts, however they sell the part individually on thier site and have 20 of them in stock. The part in question is TRQ part# BHA54042. By the time I pay for a new box and the shipping of 80lbs worth of car parts I would be spending about what the kit costs to mail it back. Can't for the life of me understand how this makes any sense to them

  

  Business Response

  Date: 02/27/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 2/13/25 Mr. ******** placed an order for SKU: PSA76517 - 2012 ****** Outback Axle and Wheel Hub Assembly Kit (TRQ), however, they reported on 2/22/25 that they received the package in damaged condition and missing parts.
  While it is stated in our policy that we cannot send replacement parts and require the entire kit to be sent back if there's an issue with it, after going through our warehouse and explaining the situation, we were able to secure a full refund for the kit which we issued back to Mr. ********* payment method used to purchase this part.
  We have also sent a feedback to our shipping teams to ensure our packages are properly packed before they go out as well as with our partner carriers to ensure proper handling of packages to prevent similar issues from happening again.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 02/27/2025

  Just wanted to say I recieved a full refund from them today. Apparently following through with a complaint got them to have a change of heart. Still very odd that they chose to refund me in full instead of just replacing the $85 part that had come out of the hole in the box but I'll just take the win and move on. Thanks for reaching out to them on my behalf, clearly it did the job.

• Initial Complaint

  Date:02/22/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered three products from Parts Geek on Feb 18th 2025 and two of the items were delivered quickly and I was very satisfied. One item did not arrive and was supposedly delivered the next day by Fed Ex. *** Ex posted a completely blurry and impossible to interpret photo as "proof." So far, nothing too awful. I could just contact *** Ex and Parts Geek and get help figuring out where they delivered my package. Called Fed Ex first, and they said only Parts Geek can file a claim. So went to try and contact parts Geek, and there is NO email contact. So, I sat on hold for over 3 hours waiting to speak to someone only to be hung up on. I just want Parts Geek to file the claim with Fed Ex so I can find out where my package is. I live rural, no one stole it. No one came up my driveway and took it. The Fed Ex driver dumped it in the wrong place and Parts Geek is making it impossible to contact them so that they can file the lost package claim with Fed Ex. How on ***** can a company this hard to contact have an A+ rating from you guys? I trust your ratings, but this company is terrible to deal with when something goes wrong, even though they often get it right.

  

  Business Response

  Date: 02/25/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  
  On 2/18/25, Ms. ***** placed an order for multiple parts along with the part in question which is SP-546-X - 2006 **** F150 Spark Plug (Motocraft) which shows to have been delivered via ****** ************ on 2/21/25 at 4:14 PM to the address provided on the order.
  
  Part of our process for packages showing delivered but is being reported as not received is to ask our customer's to check with ***** since they have the capability to coordinate with their delivery driver's who handled the delivery of the said package so they can validate where exactly it was left in the premises.
  
  In order to assist Ms. ***** further, our team has opened a request with our warehouse to ask the carrier to file a Tracer Claim to investigate the report of the package not being delivered.
  
  Please be advised that tracer claims usually take up to 14 business days or more for resolution which we do not have control over as this is done by the carrier.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 03/09/2025

  I just wanted to thank you for helping to resolve my issue.  It has been satisfactorily resolved, and it is entirely thanks to you. 
  
  Have a wonderful day and thank you for doing what you do, 
  
  ****** Irvin