Complaints

This profile includes complaints for Parts Geek LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Parts Geek LLC

  Doylestown, PA 18902-6612

  
• 

  Parts Geek LLC

  1 Oxford Valley Ste 850 Langhorne, PA 19047-3318

  
• 

  Parts Geek LLC

  3900 Mechanicsville Rd Bldg 7 Suite 213 Doylestown, PA 18902-1669

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I ordered a part for my son's vehicle. It was $20.97 + tax of $1.26 and shipping cost of $10.29 for a part that didn't even weight 1lb. Come to find out we had the wrong part, whether it was a wrong part sent by the company or we ordered the wrong part. I started the return claim and never received a shipping label. Went to the online chat and was informed that I would have to pay for shipping again. Asked the agent if they could send a label and he said no.

  

  Business Response

  Date: 02/25/2025

  On 1/30/25, Mr. ****** placed an order for SKU: ******** - 2017 Chevrolet Malibu Turbocharger Boost Sensor (AC Delco) but opened a return through our website under "Bought by mistake/ordered wrong" in which an RMA Number was provided on the same day the request was opened.
  Regarding Mr. ******* complaint on the shipping cost, unfortunately, we do not have control over shipping prices as these are prices provided by the carrier that is used to ship the part and as stated in our return policy, Ship the Package: Use a reputable shipping carrier with tracking capabilities. Customers are responsible for return shipping costs unless the return is due to our error.
  Since the request was opened under "Bought by mistake/ordered wrong", this is not eligible for a return label.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 02/26/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22970746
  
  I am rejecting this response because:

  Under good business practices and good faith your company should pay for the shipping return label. Considering there are two different types of turbo boost sensor styles and I was sent the wrong one. So again I am asking for a refund and a prepaid shipping label that I can print off and return for a refund. I already paid for shipping once. It's not my fault that I was sent the wrong part. Stand behind your company and do what's right. As a business owner myself. I would eat the shipping cost to make a repeat customer happy. 
  
  
  Regards,
  
  ******* ******
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 03/03/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 

  In good faith with the BBB and Mr. ******* we have issued a one-time courtesy refund for this particular order and will reflect within 2-4 business days on the same payment method used to purchase the part.

  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 03/04/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******
  
  

• Initial Complaint

  Date:02/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 11 2025, order#************ received part and opened the box to find the radiator was silver not black, like the part they have on the website, it is silver, I ordered the black one from the site and received a silver, it was nothing like the picture, so I requested a RMA number and paid money from my pocket to send back the $34 dollar shipping, supplied the tracking number from FED EX, then on February 20 2025 they sent an email saying that the part had been installed and therefore they will not refund my money, this is completely false, I never took it from the box after clearly seeing that it was not BLACK like the picture on the website, this seems to be a reoccurring thing for this company, please understand that this is a complete disregard for customers, to the extent of FRAUD on their part.

  

  Business Response

  Date: 02/25/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 2/6/25, Mr. ******* placed an order for SKU: CU1463 - 1961 **** Falcon Radiator (Spectra Premium) but reported on 2/11/25 that they received an incorrect radiator (different color) and when received by our warehouse on 2/19/25, they noted that during inspection of the said return, they found out that the part itself has signs of being installed/bolted on to a vehicle.
  Unfortunately, returns are required to be in resalable condition which means it must in new condition with complete packaging.
  Since this was installed/bolted on, we can no longer accept the part back.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 02/26/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22969418
  
  I am rejecting this response because:
  I never tried to install the part, it was the wrong color, in restoration of classic cars, it is important to keep the factory look, so when I opened the box and saw that it was not black like their website advertised,  I taped up the box and asked to return it. Why would I try to install it, when the reason for buying it was to stay with the orginal factory look? Those pictures of the marks are not from me.
  
  Regards,
  
  ****** *******
  
  

  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 03/03/2025

  We are sorry to hear that Mr. ******* does not agree with our warehouses' findings and explanation of the issue.
  
  Per our warehouse, they sent a new Radiator which has not been installed as they do not stock used/installed parts.
  
  When the return was received, our warehouse has confirmed that there were bolt marks on the said radiator that was returned which we provided photos for reference in our previous response.
  
  As mentioned in our return policy, all parts must be in "new" condition in order to qualify for a refund.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:02/19/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order an intake manifold. The part was incorrect. I filed a return request ticket with the company. I sent the part to the address I was given **********************************************. The warehouse rejected the delivery and ***** labeled it as "Unable to deliver" and it was returned to sender.This company is a hassle to deal with and I just want to return this incorrect part and get a refund.

  

  Business Response

  Date: 02/25/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  We're sorry to hear that Mr. ******* does not agree with our resolution to the issue.
  On 11/19/24, Mr. ********** started a return for the order have with us under Order Number: 15-81941974 under "Bought by mistake/ordered wrong" and was shipped via ****** ************, however, this did not arrive at our warehouse and shows that it was refused and was returned to them on 2/19/25.
  Our warehouse was immediately notified when Mr. ********** reached out to let us know it was returned and during our warehouses' investigation, it was found that this was never received and the address on file is a drop-off point which means it's not possible that someone will refuse packages there.
  We suspect that this was delivered to a different address by ***** and the person was at the wrong address refused the package hence why it was sent back.
  Our warehouse has agreed to take the part back again and once this is received back at our warehouse, we will refund within 3-5 business days.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 02/26/2025

  They answered me back and agreed to do the refund. I shipped the package back to the same address as before and it was delivered today. I am currently waiting to see if they issue my refund. tracking # ************ was signed for by *. ******* on 2/26/25 @ 11:47 am

  Customer Answer

  Date: 03/10/2025

  I was issued a refund.

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a complete fraud, selling parts that they describe on their site as fitting certain models but in fact do not.Return process is ridiculous and contrary to their claim of easy returns. Return shipping is on the customer ($500 via ***** for a part that costs $240). Since they refuse to accept misrepresentation in their website ************** not buy from this company **************************

  

  Business Response

  Date: 02/24/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  
  On 1/30/25, Mr. ********* placed an order for SKU: RL07010044Q - 2019 ***** ES350 Grille (Replacement AP) in which, on 2/18/25, was reported to us as an incorrect part.
  
  Mr. ********* was provided the link for our Online Help Website where they need to accomplish a form to open a return and on the same day, they opened a return for "Bought by mistake/ordered wrong" return request.
  
  Unfortunately, for these types of issues, we do not provide a return label.
  
  If Mr. ********* incorrectly selected the return reason, we have opened a **************** Ticket in which he can respond so we can further gather information and if this is found to be a mistake on our end, we will issue a Return Label.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:02/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order a bunch of parts off of the website. One came ripped up and the other no long needed. They told me I had to pay for shipping and restocking fee on parts that name damaged and no longer needed. When picking why I was returning the parts it didnt even give me the option to say the one was damaged.

  

  Business Response

  Date: 04/03/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  On 1/27/25, Mr. ****** placed an order for multiple parts including SKU: VS50752 - 2013 Chevrolet Malibu Valve Cover Gasket Set (VR Gaskets), SKU: AHB1357 - 2013 Chevrolet Malibu Head Bolt Set (APEX).
  During our review, we found out that Mr. ****** opened a return under "No longer needed" which was opened directly through our website.
  For this return reason, we do not issue a return label and is subject to a restocking fee which is 15% as stated on our website.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Based on the information I gave them the part ordered did not fit. They sent wrong part. There are 2 different parts for this vechical they did not ask me which one I needed. The part they sent was for a f44 heavy duty chassis which mine is not. And now they want me to pay shipping and restock fee on something I can't use. I don't feel I should have to do this since they made the mistake.

  

  Business Response

  Date: 02/24/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 2/7/25, Mr. ******* placed an order for SKU: 1407-25074 - 1988 GMC C1500 Brake Rotor (API) in which, on 2/15/25, was reported to us as an incorrect part.
  Mr. ******* was provided the link for our Online Help Website where they need to accomplish a form to open a return and on the same day, they opened a return for "Bought by mistake/ordered wrong" return request.
  Unfortunately, for these types of issues, we do not provide a return label.
  If Mr. ******* incorrectly selected the return reason, we have opened a **************** Ticket in which he can respond so we can further gather information and if this is found to be a mistake on our end, we will issue a Return Label.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:02/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a set of headlights that came in damaged (leaked, meaning you cant see it until after installed) after asking for an RMA they told us that we had to pay for the return shipping even tho this item came to us damaged ( shipping for this items is very expensive). We called to see if we could get a label from they but they refused and would not even let us talk to a manger. I had to call multiple times until an employee said she could get a manger. They still refused to get us a shipping label and I have limited time for the items to be returned to them or a credit will not be issued. They have terrible customer service and its honestly rubbed like a scam.

  

  Business Response

  Date: 02/24/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 10/1/24, Mr. **** placed an order for SKU: TO2502157DP - 2010 ****** Tacoma Headlight Set (Eagle Eyes), and on 2/17/25, they reported that the Headlight Set was defective due to moisture forming inside the assembly.
  A return was immediately set up in order for the lights to be sent back to us and undergo the warranty process, once approved, a refund will then be issued.
  Regarding Mr. ****** complaint, the Headlight Assembly is already outside of the first 30 days, where we can issue a return label for the part and as such, they would have to pay for the return shipping back to ***
  Once this is received, a refund will then be issued within 3-5 business days from the date this is received.
  Unfortunately, we are unable to issue a Return Label for this return as it's outside of the first 30 days from the date of the order.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 03/05/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22953925
  
  I am rejecting this response because:
  They sent a faulty part, unfortunate you can tell a headlight leaks unless its raining which it didnt happened sooner. As soon as we noticed we contacted them. The shipping for us to send back the part is more than the cost of the headlight which means I basically have to pay double the cost of the headlights because they sent me a broken part. 
  
  Regards,
  
  ***** ****
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 03/10/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  
  We're sorry to hear that Mr. **** does not agree with our explanation of the issue.
  
  Parts Geek can only issue return labels for returns within the 30-day return period and if it's already past the time frame, we will not longer be able to issue a return label and our customer will be responsible for the return shipping costs of the defective return.
  
  They may use any carrier's so long as there's a valid return tracking number in order for us to monitor the return itself.
  
  Once received, a refund will be issued within 3-5 business days.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:02/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order the parts on 2/2/25 . inch called to check on the parts on 2/7 25 . I was told that the parts has not been ship . so I cancelled the order and requested a refund .now they are telling me that they can't find the part in there warehouse.i already order the parts from another supplier and receive the parts in two days .. I just need my money back...

  

  Business Response

  Date: 02/20/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 2/2/25, Mr. ******* placed an order for SKU: SK513257 - 2011 ****** RAV4 Wheel Hub Assembly (SKP) which was shipped by our warehouse via ***** 9434611898658876663594.
  We received a report from Mr. ******* on 2/7/25, that their package has not shown any movement and an investigation was conducted by our warehouse which confirm this left our vicinity, however, due to the lack of tracking updates/movement from ****, we had our warehouse was instructed to reach out to them.
  An update was provided by our warehouse on 2/16 that confirmed this is being treated as a lost package and a refund was issued in on 2/16/25.
  We're really sorry for the inconvenience caused by the logistics issue that happened for this order.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:02/16/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got online to the parts geek website on January 29th 2025 and placed a big order for parts. I then received an email 2 days after my order was placed stating they needed a drivers license for verification. The website is not easy to navigate so I tried contacting them on 4 different occasions throughout a 2 day period. I left messages and call back number after being on hold for more then 20 minutes each time. I then get an email stating they cancelled my order because I did not verify my drivers license even though I tried multiple times and never received any callbacks or communication of any sort. I then get back on their website and try to get this resolved. I spoke with a chat agent on their website stating I needed the exact order placed again and I provided the order confirmation number. I also demanded a discount for the inconvenience. The chat agent said they would give me a discount and place the order again. All this was supposed to be 5 days after shipping and I just got some packages Feb 14th 2025 so 16 days later and I did not receive all my parts. They are now saying I didnt order the right quantities but I have proof and sent them screen shot photos of my order and confirmation number and it clearly shows the correct quantities I need. So after talking to them for another 2 hours they are not willing to make it right even though they didnt have an issues taking my money. Below I put my confirmation number in. So long story short I never got all my parts I still need 1 upper control arm and 1 sway bar link and my truck goes into the shop to get these repairs on 2-19-25 so I will not be able to do all repairs at that time which is a huge inconvenience since I use my truck for my work and down time is not easy to plan around.

  

  Business Response

  Date: 02/18/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 1/29/25, Mr. ******** placed an order under Order Number: ************, however, due to them not being able to respond with the required documentations, it was canceled and on 2/3/25, Mr. ******** placed an order again with one of our associates which this time the order did push through and was shipped.
  One of the tracking numbers from **** encountered a delay, but it was delivered on 2/15, while the rest were within the 7 business day period.
  Mr. ******** again reached out to us on 2/16/25 to report that they are missing parts from their order, however, upon further verification, they only placed 1 Upper Control Arm and 1 Sway Bar Link which our team relayed to Mr. *************** did however, confirm that their previous order did have two quantities for the abovementioned items, but when they re-placed the order with our associates, Mr. ******** only requested 1 of each.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.
  
  

• Initial Complaint

  Date:02/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an electric engine fan from Parts Geek approximately 6 months ago that was advertised as an OE replacement for the original fan for my 2008 *** x5. It stopped working after 6 months of use. The engine fan had a 1 year manufacturers warranty as well as Parts Geek 1 year warranty. I communicated with their customer service and was informed that I would not incur shipping costs after recieving the new fan. I paid for the new engine fan and recieved it, I then contacted customer service again the following week inquiring about my free shipping label and was told that within the previous week the company had decided to stop giving free shipping labels for (expensive items). Their representative told me the previous week it was free and no cost to me. This is bad business to lie to customers. In the interim I looked at the 5 star reviews for the part and the reviews that were specifically for that part were not for that part.That is misleading and in my opinion fraud. I want the money back for shipping. They sold me a junk part and I have no doubt the new one will last very long.

  

  Business Response

  Date: 02/18/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  Regarding Mr. ******** complaint on the shipping labels that were not issued.
  Per our policy, we can issue return labels within 30-days of a part being defective and other issues caused by Parts Geek or the manufacturer, however, in the case of Mr. ******* since the part is already outside of the 30-day period when it became defective, we are unable to issue a return label.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.