Complaints

This profile includes complaints for Parts Geek LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Parts Geek LLC

  Doylestown, PA 18902-6612

  
• 

  Parts Geek LLC

  1 Oxford Valley Ste 850 Langhorne, PA 19047-3318

  
• 

  Parts Geek LLC

  3900 Mechanicsville Rd Bldg 7 Suite 213 Doylestown, PA 18902-1669

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a rear brake kit for a **** and paid 113$ . They sent me the brake pads only, nothing else was in the box, no rotors or hoses. It's a week later now and they won't let me talk to a real person as they are automated when you call. They show delivered on their website but that's not true, only one part was delivered. Why wouldn't they put it all in one box? They make no sense and make it hard for me to deal with my mechanic because parts geek won't tell me when the rest of my order is coming. Why not just ship my order all together? They are a frustrating business to deal with and no one should ever order car parts from them because they don't know how to make sure the entire order is all together. If you can ship me brake pads, why can't you put the rotors and hoses that go with them in the same box. Ridiculous! I will never understand what they do there all day, I know it's not properly training the people in the shipping department or hiring a real person to answer the phone. I've been scheduled for a call back for two hours and counting.

  

  Business Response

  Date: 02/11/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 1/24/25, Ms. ****** placed an order for multiple parts including the item currently in question in this complaint which is SKU: 6512-07012 - 1977 **** 124 Brake Pad and Rotor Kit (Dynamic Friction)
  The items were shipped in a total of two (2) **** Tracking Number, one is ********************** which was delivered on 2/5/25, and the other ********************** which was delivered on 1/31/25.
  Due to the size of the boxes for the Brake Pad and Rotor Kit, it had to be split into two.
  We have sent feedback to our **************** Team regarding the wait times, but these are caused by the volume of the calls at the time Ms. ****** attempted to reach out.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:02/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered my truck information into their website.Because I needed a twerk converter. The part they sent me was not for my truck.And I paid fifty five dollars to ship it back. I requested a refund of the Three hundred and ninety seven dollars that I paid up front And they essentially a refund of $349 which was deducting the taxes in the shipping expenses.I paid to originally have the part ship to me. They are refusing to give me a full credit

  

  Business Response

  Date: 02/06/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  On 1/21/25, Ms. ******* placed an order for SKU: TC0017 - 2016 Chevrolet Silverado 1500 Auto Trans Torque Converter (LUK) and was delivered via ****** *************** on 1/24/25.
  A return was opened by Ms. ******* on our website on 1/28/25 under "Bought by mistake/ordered wrong" and when it was received by our warehouse on 1/31/25.
  As stated on our website, How much will my refund be?
  Refunds will be issued on the part itself minus, shipping and any discounts or restock fees. Outgoing shipping charges are not refundable for any reason. Your total refund amount will be listed on your refund e-mail.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made 2 purchases for a new shift lever for my mustang and they first sent a used part number with the serial numbers scratched off.I immediately called them and they said it was an error and to go ahead and return it and purchase another one.I received the second one today and again, another used item with the serial numbers scratched off.I feel this company is a scam. They sell used items and advertise as new units.They dont give you the option to test it!

  

  Business Response

  Date: 02/04/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 1/18/25, and 1/28/25, Mr. ******* placed an order for SKU: W0133-3041481 (******) - ************************************************************ a condition where the serial numbers were scratched off and appears to have been used.
  Both items have been set up for return, however, our team is currently coordinating with the warehouse to validate why this is happening with both orders as they are directly sourced from ****** by our warehouse.
  We will update Mr. ******* and the BBB once we have an answer to this.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 02/05/2025

  
   Complaint: 22883386
  
  I am rejecting this response because:
  
  There are too many complaints online regarding the validity of this business.   I returned the item for a final refund and have filed a complaint with the Florida e-commerce attorney general.   I contacted ****** and they advised to file the complaint as their parts are never sold with the serial numbers ground off.
  

  No one should have to go through this scam.  There are HUNDREDS of complaints with the same type of issue regardless of the part.   
  
  Regards,
  
  *** *******
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 02/06/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  
  Our **************** Team has been working to resolve this issue with Mr. ******** and we are waiting for the parts to get returned back to us so we can issue a refund.
  
  As for the issue with the parts received, we have notified our internal teams regarding this and we will be working with our part suppliers to clarify what's happening and to ensure that no used/modified parts are being sent to our customers.
  
  ********************** stands by the products we sell and if it's proven to be defective or if our customer's receive a part that's not up to spec or standard, we will take them back for a refund.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.
  
  

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase date- 01/13/2025 Part received- 01/17/2025 Found part won't fit-01/17/2025 Requested refund on-01/17/2025 Return approved-01/18/2025 Sent via fed ex- 01/24/2025 Warehouse received- 01/27/2025.When requesting a refund I explained that the part did not fit my vehicle. They are saying now that the sub category was which auto selected says ordered by mistake. The system chose that, not me. They are refusing a refund because of a sub category option and want to send me a part to which I have no idea what type of vehicle it belongs on. This seems to be a scam. 4 charges for ****** was charged to my bank account totaling ******. The duplicate charges i was able to get removed by my bank. This company has the part in hand and refuses a refund because of a word on their form. Which they chose at my request to return

  

  Business Response

  Date: 02/04/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  
  On 1/13/25, Mr. ******** placed an order for SKU: APCCT514 - 2018 Chevrolet Traverse Catalytic Converter (Autopart Premium), they requested a return on 1/17/25 under "Bought by mistake/ordered wrong" which was issued an RMA Number on the same day.
  
  The return was opened online through our website, wherein customer's can select the return reason as to why they want to send the part back and Parts Geek has no control over the return reason as our customer's answer a series of questions under a workflow which will then be used to document the return.
  
  On 1/28/25, our warehouse notified us that they received the return, however, this arrived without the Gaskets included on the package which is why the return was denied.
  
  We have attached a photo of what the part looks like when it arrived for reference, along with our catalog photo with a highlight of what parts were not included during the return.
  
  Unfortunately, due to this, we shipped the part back to Mr. ******** as this is incomplete and not in resalable condition.
  
  As for the additional charge they are seeing on the order, we have confirmed with our accounting team that only 1 charge was billed for this order and if Mr. ******** is seeing unauthorized charges, we recommend them to reach out to their financial institution.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 02/05/2025

  I have attached 3 more photos.  The first photo is showing the part number and manufacture for Parts Geek stating this is for my vehicle.  

   

  Next two pictures I've attached are the manufacture for that part number showing that this is for different vehicles than the company I purchased it through.  It will not fit my car. 

   

  After looking into reviews online of this company they purposely Leave parts missing that way customers can not return the part. 

   

  I received no gasket with the order and it does not go to the car they are selling it as fitting.  It is a scam dealer.  They need to confirm the parts they are selling before someone spends this much money on mystery parts. 

  Customer Answer

  Date: 02/05/2025

  I have attached 3 more photos.  The first photo is showing the part number and manufacture for Parts Geek stating this is for my vehicle.  

   

  Next two pictures I've attached are the manufacture for that part number showing that this is for different vehicles than the company I purchased it through.  It will not fit my car. 

   

  After looking into reviews online of this company they purposely Leave parts missing that way customers can not return the part. 

   

  I received no gasket with the order and it does not go to the car they are selling it as fitting.  It is a scam dealer.  They need to confirm the parts they are selling before someone spends this much money on mystery parts. 

• Initial Complaint

  Date:01/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a part from Parts Geek, but before it was delivered realized that I no longer needed it. Per the company's return recommendations, I accepted the delivery and immediately shipped the item back to Parts Geek. I never opened the package and simply returned the item exactly as delivered. Even though I returned the item in EXACTLY the same unopened packaging without ever opening the package, Parts Geek refused to accept the return, claiming that some small part was missing from the package. Obviously, I would have no way to have removed a part from the package as I never opened it, but I even provided a picture of the package at delivery, showing that is was exactly as returned. It is clear that Parts Geek operated a fraudulent return policy through which they have no intention of accepting valid returns.

  

  Business Response

  Date: 01/31/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 1/9/25, Mr. ******** placed an order for SKU: APACS040 - 2013 Land Rover Range Rover Sport Suspension Compressor (Autopart Premium).
  However, they reported on 1/16 that they wish to return the part under "No Longer Needed".
  When it was returned, our warehouse has notated that one of the plastic pieces that come with the part is missing which is an essential part of the suspension compressor (photo attached).
  As such they were denied as our return policy clearly states that everything must be returned to qualify for a refund, however, in good faith with the BBB and Mr. ********* a one-time courtesy refund was issued and should reflect the same payment method used to purchase the part within 2-4 business days.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:01/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Part was ordered Jan 19th. Expected delivery was the 23rd. Paid expedited shipping and insurance. Checked back it said address was incomplete. So *** said package was sent being sent back to sender. Talked to customer service *** at ********************** today Jan 27th stated *** lost package. I have been waiting on this part since the 19th. Only to be told to reorder and refund will take ***** days.

  

  Business Response

  Date: 01/29/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 1/18/25, ****** ******* placed an order for SKU: APALT842 - 2016 Nissan Rogue Alternator which was shipped by our warehouse under **** 1Z3Y18820331899715 to the address provided to us on the order when it was placed.
  However, on 1/23/25, the carrier which is **** notified us that they could not locate the address for the delivery and initiated a return of the part back to us.
  As of 1/29/25, a refund has been issued as this was received back at our warehouse.
  Unfortunately, we do not have control over the carriers and if they are unable to locate the package, their process is to send it back to the sender.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 01/30/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22865443
  
  I am rejecting this response because: I have not recoeved my refund of $212. Company recieved part but I havent recieved my money back. 
  
  
  Regards,
  
  **** *******
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 02/04/2025

  We're sorry to hear that ******************* does not agree with our explanation of the issue.

  The refund has already been processed and shows to have been credited back to the original payment method used to purchase this part and if ******************* did not receive the refund yet, they would have to check with their financial institution directly.

  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:01/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been ordering parts as a good customer, and typically if I had to return a part there would be no problems.Unfortunately, this company is refusing to refund my money for an unopened and unused part that they have received almost 30 days ago, without explanation.With over 10 calls with customer service, the tell me the same story, "we have reached out to the warehouse." Now, if it was me trying to return a part beyond their policy, they would have every right to not bend, but this is over $300 transaction and return has been done according to their policy and in their time frame; and of course eventually they will just refund me without any inconvenience consideration nor internal adjustments to prevent this to other customers. Where is the internal accountability?I wonder if they maintain their integrity and not manufacturer an excuse to not give me my money back because of this complaint.

  

  Business Response

  Date: 01/29/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  Due to logistical issues on our **********, ** Return Location, there were some delays in refunds being processed for orders.
  Mr. ******* returned a part to us via **** 1Z5AR3780320011468 which was marked received on 1/3/25, however, due to the aforementioned logistics issues, some were not delivered until a later date which is why it took time for us to process this.
  As of 1/29/25, the refund has been processed and should reflect Mr. ******* payment method used to purchase this order.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:01/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a part On Jan 12, 2025, to be delivered by Jan 17, 2025. The item was scheduled for Delivery on Jan 17, 2025. when the item was not delivered. on the 17th I reached out to Parts Geek on Jan 18, 2025. They said to wait until Monday. I did not receive, On Jan 21 I reached out on chat and was told I had to wait to end of day to get refund and cancel order, so to call back on Jan 22. I called Jan 22 and was told I had to wait 3 more days, because they sent an email. I just want my refund. The part is to fix my car and I cannot wait any longer. I just want to get my money back and get from somewhere else.

  

  Business Response

  Date: 01/23/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  
  On 1/12/25, ****** ****** placed an order for SKU: *****N (Wai Global) 2021 Jeep Gladiator Alternator.
  
  This was shipped by our warehouse via ***** **********************, however, it encountered a delay with the carrier and is still currently in transit as of 1/23/25.
  
  Our team initially reached out to the carrier and is currently conducting a tracer claim.
  
  When a customer claims they have not received a part, and the shipping provider claims they delivered the part OR is lost in transit, the only thing we can do is start a tracer claim investigation.
  
  Please be advised that tracer claim investigations may take 7 to 14 business days or more to complete.
  
  Unfortunately, this is out of our control since the carrier will conduct the actual investigation and we'll have to wait for the results.
  
  We are closely monitoring this issue and will ensure that we notify ****** ****** once we hear back from the carrier.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.
  
  

• Initial Complaint

  Date:01/21/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Parts were ordered on Jan 02, 25 tracking shows parts were never delivered, but Parts Geek will not refund or send new parts and keep telling me they are investigating. I just want my parts or my money. so I can repair my car.

  

  Business Response

  Date: 01/23/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 1/2/25, Mr. **** placed an order for SKU: 673-6005 - 2005 **** Five Hundred Ignition Coil (Denso) and was shipped by our warehouse via ***** 9434611898658870935178.
  Unfortunately, this encountered a severe delay with **** and it was delivered on 1/23/25.
  An investigation (tracer claim) was initially filed by Parts Geek to have the carrier launch an investigation regarding the delayed movement and delivery of the package.
  While we do not have control on the carrier's investigation as well as the actual delivery, we'd like to offer our sincere apologies to Mr. **** for the inconvenience.
  This now shows delivered by the carrier as of 1/23/25
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 01/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ****
  
  

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered farts from the company.They detailed it and said that the headlights I ordered would fit my truck after opening the headlights.I found that the connections were different than my truck connections.Therefore I sealed them back up in the box and returned them period. They were never installed and they sent me bogus pictures that showed something that I could not understand maybe scratches. The pictures were very difficult to see. I received an email stating that the warehouse. They sent them back to refuse them. And? They deny me a return of the lights so I could try to sell them or A. Refund, they said they were going to discard them period this company and its employees have no. Remorse on satisfaction of customers and try to believe the customers for something that they did not.I have never had this problem ordering parts with any other company. I think this whole return policy is a scam. ***********.

  

  Business Response

  Date: 01/22/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 12/16/24, Mr. ******** placed an order for SKU: HLA87408 - 2020 **** F250 Super Duty Headlight Set (TRQ), however, reported on 12/23/24 that they received an incorrect part in which a return was arranged to get it sent back to us for a refund.
  However, during inspection of the said part return, our warehouse notified us that there's a deep scratch on the assembly which prevents us from restocking the part.
  Unfortunately, due to this issue, we had to deny the refund request of Mr. ******************* please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.