Complaints

This profile includes complaints for Parts Geek LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Parts Geek LLC

  Doylestown, PA 18902-6612

  
• 

  Parts Geek LLC

  1 Oxford Valley Ste 850 Langhorne, PA 19047-3318

  
• 

  Parts Geek LLC

  3900 Mechanicsville Rd Bldg 7 Suite 213 Doylestown, PA 18902-1669

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company sold me a part on ***** in the listing it said 1 year warranty. The purchase was in May 2024. Part broke and they will not refund me or provide a replacement. I have a copy of the listing where it says 1 year warranty.

  

  Business Response

  Date: 01/22/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  
  This was an order made by Mr. ****** on 5/20/24 via **** and was reported as defective.
  
  A refund was issued by our team on 1/15/25 via a refund check to their address which will be delivered within 7 to 10 business days.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 01/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  
  

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************ auto parts On December 8th I ordered some parts from this company. When I got them in, I was not able to look at them until January . I realized it was the wrong ones. I called them immediately to the situation. They said I could return the parts, but I will have to for shipping. OK thats $30 I understand today on January 14th 2025 I was emailed from that company saying that the parts were damaged from install. They were not they were never installed and because that I would not get a refund. I kindly emailed them back and ask him to return the parts back to me if they could never my money I was in told that that is not part of their policy, and they would have to decommission them. Theres nothing wrong with them. Theyre gonna repackage up and resell it so theyre stealing money for me its roughly a little over $300 worth.

  Customer Answer

  Date: 01/16/2025

  Thank you for the fast response. I was able to call yesterday and after talking with them again they finally agree to refund me one the first package. I still have a box of parts I need to ship back but I was concerned that I would not get a refund back. The whole thing was poorly handled.
  

  
  

  

  Business Response

  Date: 01/16/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  
  On 12/8/24, Mr. ******** placed an order for SKU: PSA62428 - 1986 GMC C1500 Control Arm and Ball Joint Assembly Set (TRQ)
  
  They returned requested a return on 1/5/25 under "Bought by mistake" and when it was received by our warehouse, they noted that during inspection there were signs of installation.
  
  This was immediately relayed to Mr. ********* but in good faith with the BBB and Mr. ********* a courtesy refund was issued for the part on 1/15/25 which should reflect on the same payment method used to purchase the part within 2-4 business days.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 01/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ********
  
  

• Initial Complaint

  Date:01/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a part from them. The product has yet show up. They are refuse to give me a refund till they try to locate the package. They saying it can take 30 day till they make a decision. This is definitely not my fault the package never show up. *** has already considered it a lost package. Yet they wont return my money. I call in the hotline and was place on hold for two hours and still havent gotten a call back.

  

  Business Response

  Date: 01/16/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 1/5/25, Mr. ******** placed an order for SKU: 2800-490033 - 2005 ****** Tacoma Wheel Hub (API).
  This was shipped via **** 1ZV570550337194027, however, it stopped showing updated on 1/10/25 and when Mr. ******** notified us, we immediately notified the warehouse.
  A tracer claim was filed for this order which usually takes up to 14-business days for a resolution to be provided as the investigation and processing is done by the carrier and not by Parts Geek.
  As of 1/14/25, a refund was already issued for this order and will reflect within 2-4 business days on the same payment method used to purchase the part.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:01/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PURCHASED 4 LOADED STRUTS FOR A VEHICLE, RECIEVED THE PACKAGE, NEVER OPENED THE PACKAGE, ONCE I REALIZED THAT THE VEHICLE WAS MUCH MORE NEEDING OF WORK I DECIDED TO RETURN THE PARTS BACK TO PARTS GEEK, AFTER CONTACTING THEM FOR A RMA NUMBER AND OBTAINING IT I PURCHASED A LABEL FROM *** TO SHIP BACK THE ****** I TOOK ALL 4 ITEMS THAT WERE PACKAGED IN THEIR ORIGINAL BOXES AND TAPED THEM ALL TOGETHER ALONG WITH ZIP TIES AROUND THE ENTIRE PACKAGE, MAKING IT ONE LARGE ITEM VS HAVING 4 SMALLER ****** AND SHIPPED IT BACK. UPON RECIEVING THE PACKAGE PARTS GEEK SENDS ME A NOTICE OF NOT REFUNDING DUE TO DAMAGE OF PACKAGING AND PARTS. MIND YOU WE NEVER OPENED THE ORIGINAL PACKAGES. I FILED A CLAIM WITH PARTS GEEK AND *** AND NOW PARTS GEEK HAS SEEM TO FALL OFF THE FACE OF THE EARTH WITH CONTACT, THEY ARE NOT ALLOWING *** TO VIEW THE PACKAGE ONLY 2 PICTURES THAT THEY SENT VIA EMAIL SHOWING DAMAGE PARTS AND BOXES.

  

  Business Response

  Date: 01/16/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 11/20/24, Ms. ****** placed an order for SKU: DBT-034-***** - 2007 Mercury Montego Strut Assembly Set (Drivebolt), however, requested a return on 12/16/24, since they no longer needed the part.
  The return was received at our returns facility, but upon inspection the packaging along with the part was damaged which prevents us from restocking this.
  Unfortunately, we are unable to issue a refund for this and we will be sending this back to Ms. *********************** please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 01/21/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22810201
  
  I am rejecting this response because:

  I HAVE YET TO VIEW ANY TIMES THAT "WERE SENT BACK" (HAVE NOT RECEIVED THEM) NOW IM SUPPOSED TO BE GETTING BACK ITEMS THAT WERE DAMAGED IN MY SHIPMENT BACK TO PARTS GEEK FOR A VEHICLE I NO LONGER HAVE DUE TO THE REASON I RETURNED THEM IN THE FIRST PLACE, THE VEHICLE WAS BEYOND WHAT I WANTED TO PUT INTO IT.  I OPENED A CLAIM WITH THE SHIPPING COMPANY AND PART GEEK HAS REFUSED TO WORK WITH THEM AS WELL AS ME ON GETTING MORE PICTURES OF THE DAMAGE SO MY CLAIM CAN BE TAKEN CARE OF THROUGH THE SHIPPING COMPANY. EITHER WAY AFTER ORDERING FROM PARTS GEEK AND REFERRING PARTS GEEK TO FAMILY AND FRIENDS TO ORDER PARTS FROM, I WILL NOT DO THIS AGAIN. 
  
  
  Regards,
  
  ******* *****
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 01/23/2025

  
  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  
  We're sorry to hear that Ms. ***** does not agree with our explanation of the denial of their return.
  
  A request to reship the part back to Ms. ***** and is shipping via ****** 7714 8751 5527.
  
  Once this is received, Ms. ***** can file a claim with the carrier as the part will be with her and can have the carrier examine it.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.
  
  

• Initial Complaint

  Date:01/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from parts geek, FIRST time ordering from them , I received the box , mind you I never even opened it, then when I went to take my tire off to fix my car I realized that I didnt even need those parts because it was a different reason, so I took the box next day to the mail office UNOPPENED BTW, and followed all the instructions and shipped it back, I waited and waited im pretty sure WEEKS for a response back about my refund , then they decide to tell me they arent refunding and that I supposedly took parts out and the weight of the box was different from when they sent it, WHICH IS INASE because I never opened the box, so they literally stole money from me, I wonder if I did need the parts and told them oh something missing if they would make me pay extra, I have NEVER had a problem with ordering anything before, my first time with these people **** and their problem fixing is horrible, I would like my refund they just flat out stole 120 from me ON TOP of that $30 to ship the thing back.

  

  Business Response

  Date: 01/15/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  On 11/29/24, Ms. ****** placed an order for SKU: NT930835-2 - 2010 *** Forte Wheel Hub Assembly Set (Drivebolt)
  However, on December 10, they requested a return for the part under "No Longer Needed" which was received by our warehouse, unfortunately, during inspection of the parts, our warehouse confirmed that only pieces of the set was returned (Photos have been attached).
  As stated on our return policy, the entire kit/set must be sent back in order for a refund to be issued and since these are missing the other pieces of the set, we are unable to restock the parts and a refund cannot be issued.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:01/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product was ordered was pulled incorrectly by the business out of the warehouse and shipped to me. Return policy does not provide for return shipping so I ship them back at my own expense and they charged me a restock fee for pulling the wrong item I would like the restocked fee refunded..

  

  Business Response

  Date: 01/13/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  
  On 11/17/24, Mr. ******** placed an order for SKU: SKA60925 - 2010 Chevrolet Malibu Shock Strut and Coil Spring Kit (TRQ), however, they reported on 11/23 that the part they received was incorrect.
  
  They shipped the part back in two separate packages in which our warehouse refunded the order, however, not all of the parts from the kit was refunded and we're currently coordinating with them to confirm if there are any parts missing on the return or if there's anything not in resalable condition.
  
  Regarding the shipping costs, as stated on our website, I got a wrong part, who pays for return shipping?
  We do not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer.
  
  Once we hear back from our warehouse, we will update both Mr. ******** and the BBB.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:01/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/20 i bought brake rotors and in the listing on the website it says nothing about size yet they shipped me the wrong size i reached out to start a return and despite the brake rotors being brand new they sent me a email on 1/7 saying they refused to give me my money back after i spent 67 on returning them and since these brake rotors are still my property they also refused to return them which is theft

  

  Business Response

  Date: 01/09/2025

  
  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  
  On 12/19/24, Mr. ****** placed an order for SKU: BRA74922 - 2004 ****** Camry Brake Rotor Set (TRQ), however, reported on 12/25/24 that the part doesn't fit and is incorrect for their vehicle.
  
  A return label was provided for the parts to be sent back to us, however, after this was received by our warehouse and was inspected, there were signs of this being mounted/installed which prevents us from restocking the part as it's not in new condition anymore.
  
  Unfortunately, once a part is deemed non-resalable, this is discarded by our warehouse as it cannot be sold anymore.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 01/14/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22783767
  
  I am rejecting this response because:this is a lie and they know it they did not provide a return label and what they did was theft this company had no intention of providing a refund 
  
  
  Regards,
  
  ****** ******
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 01/23/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  
  We're sorry that Mr. ****** does not agree with our explanation of the denial.
  
  As mentioned in our previous response, we received a part that was installed/mounted which prevents us from accepting the part back and we will not be able to issue a refund.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a clock spring for a 2016 jeep wrangler JK, the unit came missing a four pin connector on the back bottom right like the factory one. This is a website description issue or part issue. Called to get a return they refused to assist over the phone and would only send a link to an online return form that had to have my vehicles VIN or they would not accept it. This is complete unacceptable and should not be a requirement for a return as it is private information.

  

  Business Response

  Date: 01/09/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 12/30/24, Mr. ****** placed an order for SKU: ******* - 2016 Jeep Wrangler Air Bag Clockspring (Replacement), however, when they went to our website to open a return request to report an incorrect part, they did not proceed due to them being asked for their Vehicle Identification Number (***).
  When a customer reports an incorrect part received, one of the things we ask is the *** in order for us to identify compatibility of the part as there are instances parts are reported as wrong when it is not really compatible with the vehicle it was supposed to be installed to.
  As of 1/7/25, Mr. ****** spoke to one of our managers who assisted them in setting up a part return and issuing a return label.
  Once this is received back, a refund will be issued within 3-5 business days.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 01/26/2025

  The company manager called me back and issued a return shipping slip. I have since received my refund and I am satisfied with the outcome. Thank you for your assistance in this.

• Initial Complaint

  Date:01/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a part kit from them on December 31 2024 using my step fathers credit card ( with my step fathers permission ) and I got email the same day saying my part was delivered on the same day I ordered it I called one time the man told me the part had not left the warehouse to disregard the email sent and for three days I have tried calling and got no answer and my part/order says it still hasn't left the warehouse and my step fathers card was charged and I still have the email from them the same day I ordered the part kit saying it was delivered. I only want my part kit it said 3 to 7 business days to deliver and it has been that long and not left the warehouse. I want the part kit and have no intention of ever doing any business with this crooked organization again thank you for any help you may have to give. There is other steps I intend on taking as well if I do not receive the part with in the next 4 days I will be persuing lawsuit and complaints in other places they are able to be filed in as well again thank you for any help you may have to offer. The amount of money was ****** and the order number on my email is and on their page is ( 18-170111857 ) . *** ****** is my step fathers name and the actual credit card holder. I have his information and phone number if you need it for anything and to prove I had his approval to use his card to purchase the part kit online.

  

  Business Response

  Date: 01/08/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  
  On 12/31/24, Mr. ***** placed an order for SKU: 10CS3400331 - 2003 Oldsmobile Alero Control Arm Ball Joint Tie Rod and Sway Bar Link Kit (Detroit Axle) and our warehouse shipped the under ****** 284000713968.
  
  The update provided to us by ***** was this is scheduled to be delivered within the day (1/8/25).
  
  Regarding Mr. ***** complaint, we sent a total of two emails from 12/31/24 under "Order Received - Parts Geek Order # **-17011**57" that provides confirmation of the order being placed and another one on 1/6/25 providing them an update regarding the delivery date under "Tracking Update - Your Parts Geek Order # **-17011**57".
  
  We do not see any emails being sent showing it was delivered on the same they the order was placed.
  
  As stated on our website, When Can I Expect To Receive My Order?
  Ground orders are usually delivered in 3 to 7 business days. Some orders may take longer than 7 days. 
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:12/31/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order on 12/16/24 for 16 parts. Order arrives but I am missing 2 parts in the order. Let them know and they confirm that it was supposed to be packaged with the box that was delivered. They want photos of missing items which I cannot send in. I did send in photos of all parts to confirm I received everything else. I even let them know they sent out something I didnt even order. I have installed the parts I received but they want photos of the parts I installed prior to installing them. There should be no reason to send in photos of parts I have to justify my missing parts. 12/31/24 they try to tell me one of my missing items is at **** for pickup. They said they have a tracking number and give me tracking number. I immediately reply back with a photo of box they said is at ****. I have that package which says it was a sway bar link but I didnt get a sway bar link, I got spark plugs. 12/31/24 they send out a return shipping label for the other missing part of a tie rod end. I keep trying to explain to them that I cant send back an item I didnt receive. 12/31/14 talk with supervisor and he says he can understand my frustration but its not his fault I didnt read the terms and conditions. He states it is not his fault and Parts Geek is just a drop ship company. That my issue is with the warehouse. Unless I do exactly as they say there isnt anything anyone can do. I sent in photos of all parts boxes. Shipping label as they asked and even the wrong part and bar code as they asked. Every time I do the next step I have another hoop to try and get a refund for the items I am missing. I am out $54.94 plus tax because they neglected to ship out one item and ship the complete wrong item. The only thing I received from them is a return label for the missing part that I cant send back because I wasnt sent it in the first place. Buyer beware

  

  Business Response

  Date: 01/03/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  
  On 12/14/24, ****** ****** placed an order for multiple parts including the part that was stated in this complaint which are:
  
  SKU: 101-7171 - 2012 ******* Azera Stabilizer Bar Link (**** Arnley), and SKU: 101-7312 - 2012 ******* Azera Tie Rod *** (**** Arnley).
  
  Both items appear to have been delivered, with the Tie Rod *** showing it was delivered to the Parcel Locker which is why they were advised to contact the ***************** (USPS).
  
  However, in good faith with the BBB and ****** ******, we issued a refund for both items which will reflect in the same payment method within 2-4 business days.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.
  
  

  Customer Answer

  Date: 01/06/2025

  The package the business says was delivered to the post office is the photo attached. It is not at the post office and I have it. All packages show delivered to my address but missing two items. 
  

  the business did issue a refund but only after I explained to them I was going to go this route and file a dispute with my credit card company with the documentation I have. 
  

  things changed when I had so people on my side to get help. 
  

  thank you BBB. 

  Customer Answer

  Date: 01/08/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******