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Business Profile

Collections Agencies

Ability Recovery Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Ability Recovery Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 453 total complaints in the last 3 years.
    • 127 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/28/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Found a collections on my credit report from ABILITY RECOVERY SERVICES, LLC from a medical service. I have no knowledge of this debt i have not been contacted about it before hand and i have not had any recent hospital visits or unpaid medical bills. I have recently filed a dispute with my credit agency to have this removed.

      Business Response

      Date: 03/01/2023

      Unable to locate in our database.  We will need additional information.  Date of Birth and or the amount due.  Than you

    • Initial Complaint

      Date:02/24/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last year I realized I had an entry on my credit in the amount of $2671 from a medical procedure that took place sometime in years prior, only, it was not my own. I went back and forth with the company and put fraud alerts on my credit and contacted the appropriate channels to report the fraud as well as received documents from this company with information that didnt even match me proving the charge. I ultimately ended up forwarding them the information that they had requested causing them to take the item off my credit. Only for it to reappear on 2/13/2013 as a new unpaid charge. I am outraged and feel helpless to this predatory company of whom I have researched as doing this exact thing to many people and I would like for it to be removed and stay removed. I am at a complete loss on how to deal with this.

      Business Response

      Date: 03/01/2023

      Consumer should be advised that this matter has been closed in our office since January 16, 2023.  We have performed an immediate deletion.  Please allow 15 days for all bureaus to update.  Thank you

      Customer Answer

      Date: 03/02/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *****************************

    • Initial Complaint

      Date:02/22/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ABILITY RECOVERY SERVICE. I do NOT have a contract with ** ************************. They did NOT provide me with the original application like I asked.

      Business Response

      Date: 02/27/2023

      Consumer should be advised that this matter has been placed in a properly disputed status along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client ************************ in the collection of their outstanding student debt.  Attached please find a copy of Consumer's Enrollment Agreement and Ledger whereby Consumer agreed to all of the terms and conditions of same.  As per our client 68% of this course was completed.  Our client is offering a cancel fee and deletion for $250.00.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you

    • Initial Complaint

      Date:02/22/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In accordance with the Fair Credit Reporting Act. This account has violated my federally protected consumer right to privacy and confidentiality under 15 USC 1681.15 U.SC 1681 section 602 A. States I have the right to privacy.15 U.S.C16881 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish an account without my written instructions. In accordance with the Fair Debt Collection Practices Act. Debt collectors are not allowed to communicate with me under the 15 USC 1692 This account is reporting inaccurately on my credit report and I demand you DELETE IT immediately from my report ************ ********* ** Account Number: *********** Date Opened: 11/01/2022 Past Due: $0 Please remove it from my credit report

      Business Response

      Date: 03/02/2023

      Consumer should be advised that this matter has been placed in a properly disputed status along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client *********************** (a medical debt buyer) in the collection of their outstanding medical debt.  Attached please find a copy of the Itemized Bill for Consumer's review.  Our client is offering a 50% discount with deletion for this matter.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you 

    • Initial Complaint

      Date:02/22/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ABILITY RECOVERY SERVICES is falsely reporting on my credit. Per my research ABILITY RECOVERY SERVICES is a debt collector. Under 15 U.S code 1681d disclosure of investigation violation violation below: A person may not procure or cause to be prepared and investigate consumer report (1) It is clearly and accurately disclosed to the consumer that and investigative consumer report including information as to his character general reputation personal characteristics and mode of living whichever are applicable may be made and such disclosure (A) is made in writing mailed or otherwise delivered to the consumer not later than 3 days after the date on which the report was first requested I requested to be provided proof of this alleged item, specifically the original contract bearing my signature with ABILITY RECOVERY SERVICES. I’m requesting that this is deleted from my credit report as soon as possible. Under federal law you have 30 days for reinvestigation I will also be seeking $1,000 per violation for: 1: Defamation 2: Negligent Enablement of Identity Fraud 3: Violations of 15 U S C 1692g

      Business Response

      Date: 03/01/2023

      Consumer should be advised that this matter has been placed in a properly disputed status along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client ******** **************** (a medical debt buyer) in the collection of their outstanding medical debt.  Attached find copies of the Itemized Bills for Consumer's review.  Our client is offering a 60% discount with deletion for this matter.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you 

      Customer Answer

      Date: 03/02/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because:

      I asked for proof of debt from this company and still no proof.

      Regards,

      ***********************

      Business Response

      Date: 03/07/2023

      Consumer should be advised that this matter has been closed, returned to our client and removed from all credit reporting bureaus.  Please allow 30 days for all bureaus to update.  Thank you

      Customer Answer

      Date: 03/09/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***********************

    • Initial Complaint

      Date:02/16/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ability Recovery Service illegally reported a collections account of $4,587 on my ********** and my ******* report. I have never entered into a contractual agreement with this company. I don't know this company. I don't know where they came up with this dollar amount. I am not liable for this debt and do not have a contract with them.

      Business Response

      Date: 02/17/2023

      Consumer should be advised that this matter has been closed and removed from all credit reporting bureaus.  Please allow 30 days for all bureaus to update.  Thank you

    • Initial Complaint

      Date:02/14/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My score went down really bad and I dont see why this company is harrasing me and telling me that I owe them money. I would like to get a solution to fix this problem. It needs to come off my credit report.

      Business Response

      Date: 02/17/2023

      Consumer should be advised that this matter has been placed in a properly disputed status, along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client ******** **************** (a medical debt buyer) in the collection of their outstanding medical debt.  Attached please find a copy of the Itemized Bill for Consumer's review.  Our client is offering a 50% discount with deletion for this matter.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you

    • Initial Complaint

      Date:02/12/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Request for VALIDATION, NOT Verification Failed to validate deleted for violation 01/08/2023 ****** ***** **** ******** ****** HARRISBURG, PA ***** ABILITY RECOVERY SERVICE LLC P.O BOX 4262 SCRANTON, PA 18505 Account # ********* Tracking Number *************************** To Whom It May Concern: This letter is being sent to you due to your erroneous reporting to the Credit Bureau{s}, the highly negative impact on my personal credit report. Please be advised that this is not a refusal to pay, but a notice sent pursuant to the Fair Debt Collection Practices Act, 15 USC 1692g Sec. 809 {b} that your claim is disputed, and validation is requested. This is NOT a request for “verification” or proof of my mailing address, but a request for VALIDATION made pursuant to the above-named Title and Section. I respectfully request that your offices provide me with competent evidence that I have any legal obligation to pay you. Please provide me with the following: • What the money you say I owe is for: • Explain and show me how you calculated what you say I owe: • Provide me with copies of any papers that show I agreed to pay what you say I owe: • Provide a verification or copy of any judgment if applicable: • Identify the original creditor: • Prove the Statute of Limitations has not expired on this account: • Show me you are licensed to collect in my state: • Provide me with your license numbers and Registered Agent or Agent of Service: If your offices can provide proper documentation as requested in the following Declaration, I will require at least 30 days to investigate this information and during such time all collection activity must cease and desist. Sincerely,***********************

      Business Response

      Date: 02/13/2023

      Consumer should be advised that this matter has been and shall remain in a properly disputed status.  As per our client, ***********, this matter is still due and owing.  Attached is the Enrollment Agreement with Consumer's electronica signature whereby Consumer agreed to all of the terms and conditions of same.  16.20% of this course has been completed.  To cancel $1,155.80.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you

    • Initial Complaint

      Date:02/08/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ***** ***** ********** ** and I do not have a contract with ABILITY RECOVERY SERVI plus they did not provide me with the original application like I asked. account number: *********** amount disputed: $790.00

      Business Response

      Date: 03/07/2023

      Consumer should be advised that this matter has been placed in a properly disputed status, along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client ******** **************** (a medical debt buyer) in the collection of their outstanding medical debt.  Attached please find a copy of the Itemized Bill for Consumer's review.  Our client is offering a 50% discount with deletion.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you

    • Initial Complaint

      Date:02/08/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have no knowledge of this company. They put a bill on my credit report for the amount of $721.00. They claim to represent ****** Emergency Physicians LLC but all of my bills were paid through a lawsuit. It was a auto injury and ****** Law is my attorney. ******* ****** ***** insurance was supposed to pay for all medical bills. ******* was notified to sends all bills to Liberty mutual group. I don’t owe any bills due to this incident.

      Business Response

      Date: 03/01/2023

      Consumer should be advised that this matter has been and shall remain in a properly disputed status along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client ******** **************** (a medical debt buyer) in the collection of their outstanding medical debt.  Attached please find a copy of the Itemized Bill for this matter.  A copy of this Itemized Bill was mailed to the *********** Law Group on 9/13/2022 with no response.  Our client is offering a 50% discount with deletion for this matter.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you

      Customer Answer

      Date: 03/07/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because: You have the Attorney contact information to get the responsible party insurance policy 
      to bill the correct person. I am not responsible for the bill and I don't know who you are and you have no right or no authorization to place this bill on my credit report. Please remove the bill from my credit report and contact the attorney that was previously given to you. All bills must be forwarded to the responsible party when its a car accident. 

      Regards,

      ***************************

    Ability Recovery Services LLC is NOT a BBB Accredited Business.

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