Complaints

This profile includes complaints for Ability Recovery Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ability Recovery Services LLC

  284 Main St DuPont, PA 18641-1960

• 

  Ability Recovery Services LLC

  1 Montage Mountain Rd Moosic, PA 18507-1777

• 

  Ability Recovery Services LLC

  PO Box 4262 Scranton, PA 18505-6262

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spoken to a representative multiple times asking for a copy of my bill. They state they are sending it but I have still not received it. I tried again to ask for a bill and was given rude remarks and hung up on twice. When I asked to speak with someone higher I was told they will not speak with me and was hung up on again

  Business Response

  Date: 02/28/2023

  Consumer should be advised that this matter has been placed in a properly disputed status along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client *********************** (a medical debt buyer) in the collection of their outstanding medical debt.  Attached please find a copy of the Itemized Bill for Consumer's review.  Our client is offering a 40% discount with deletion for this matter.  The recordings for this matter has been sent to our compliance dept for review.  Consumer may contact us and a representative would be happy to assist Consumer in resolving this matter.  Thank you

• Initial Complaint

  Date:02/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed 2 Ability Recovery Services on my credit report for the amount of 1587.00 ABILITY RECOVERY SERVICES is falsely reporting on my credit. Per my research ABILITY RECOVERY SERVICES is a debt collector. Under 15 U.S code 1681d disclosure of investigation violation violation below: A person may not procure or cause to be prepared and investigate consumer report (1) It is clearly and accurately disclosed to the consumer that and investigative consumer report including information as to his character general reputation personal characteristics and mode of living whichever are applicable may be made and such disclosure (A) is made in writing mailed or otherwise delivered to the consumer not later than 3 days after the date on which the report was first requested I requested to be provided proof of this alleged item, specifically the original contract bearing my signature with ABILITY RECOVERY SERVICES. I’m requesting that these are both deleted from my credit report as soon as possible. Under federal law you have 30 days for reinvestigation I will also be seeking $1,000 per violation for: 1: Defamation 2: Negligent Enablement of Identity Fraud 3: Violations of 15 U S C 1692g

  Business Response

  Date: 03/03/2023

  Consumer should be advised that these matters have been placed in a properly disputed status along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client *********************** (a medical debt buyer) in the collection of their outstanding medical debt.  Attached please find the Itemized Bills (different dates of services) for Consumer's review.  Our client is offering a 50% discount with deletion for these matters.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you

• Initial Complaint

  Date:02/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Ability Recovery Service. They did not provide me with the original application.

  Business Response

  Date: 02/28/2023

  Consumer should be advised that this matter has been placed in a properly disputed status and an immediate deletion for all bureaus has been done.  Attached please find a copy of the Itemized Bill for this matter.  Our client is offering a 60% discount for this matter.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Please allow 30 days for all bureaus to update.  Than you

• Initial Complaint

  Date:02/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with **************** and do not have a contract with Ability Recovery services. They do not provide me with original application like I asked.

  Business Response

  Date: 02/09/2023

  Consumer should be advised that this matter has been placed in a properly disputed status, along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client **************** Services in the collection of their outstanding debt.  Attached please find a copy of our client statement/invoice for your review.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you

  Customer Answer

  Date: 02/12/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:02/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was notified that i had 5 new collections on my credit report from ability recovery service when i first called i was told there was no information connected to my name social security number or address which is a violation Fdcpa states debt collectors can not deceive you. i called again to inquire about the debt and was told i was a ****** person for not paying my bills and then hung up on. i never received a phone call email or mail from ability recovery to collect, verify or validate alleged debt before reporting to credit bureaus. according to fair credit reporting act i have 30 days to respond with a validation letter to validate the debt. which i never got the chance to do which is another violation they were told about the alleged debt 12/08/22 and reported to the credit bureaus on 1/13/23. i was never sent anything from this company nor was i even called. i was robbed of the chance to respond with a validation of debt letter which is another violation. they violated my consumer rights by never contacted me or given me the 30 days im entitled to so i can ask for validation of debt by law. i would like these accounts removed NOW. i feel like this company is SCAMMING PEOPLE

  Business Response

  Date: 02/13/2023

  Consumer should be advised that these matters have been placed in a properly disputed status, along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client ******** **************** (a medical debt buyer) in the collection of their outstanding medical debt.  Our office mailed validation letters timely to Consumer at Consumer's current address.  Attached please find the Itemized Bill for Consumer's review.  Our client is offering a 50% discount with deletion for these matters.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you

• Initial Complaint

  Date:01/31/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had a big drop in my credit score and I am trying to buy a home. So I checked my credit report to see why, and this company popped up as a debt collector. I have not been contacted about this debt, so I wanted to resolve this quickly since I am in the process of buying a home. I sent in a contact request so that they may contact me as soon as possible, but I still have not heard back. I would like this removed from all credit agencies. This has been frustrating since I do not know why this was randomly put onto my credit.

  Business Response

  Date: 02/09/2023

  Consumer should be advised that this matter has been settled in full and removed from all credit reporting bureaus.  Please allow 15 days for all bureaus to update.  Thank you

  Customer Answer

  Date: 02/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:01/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, the '***** **********' is indicating a(n) "large discrepancy' in my credit file due to the ********** erasing and deleting the ARS. I'd like all three bureau(s) to be clean and clear of the ARS. I'd like immediate erasure to create a more equivalent equation of balance of the three bureau(s). DOB: *********** ***** ******* ******** *** **** ***** **** ****** ***** ****** *** ****** ****** ********** *********. Immediate. Sincerely, ****** ** ****** *****************************

  Business Response

  Date: 02/01/2023

  Consumer should be advised that this matter has been and shall remain in a properly disputed status, along with credit reporting bureaus.  Our client is offering a 40% discount ($768.66) to close with deletion.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you

  Customer Answer

  Date: 02/02/2023

  Due to the non-compliance, non-mail, non-email, invalid website, verbal cue at the previous $800.00 deletion amount, renege.  I have been put to the side as a consumer, hoping you'd answer the call.  I do not believe you have followed the 'good' will of my person and business.  As the ********** has deleted the listing; I desire for you to erase the ******* and ******** listing of DOB:  **********.  Note:  twice you all chose a different amount, I called to satisfy, you chose to deny and renege.  I called from the ******, ******, okay.  So, I do desire the erase and deletion due to improper conduct and statute of deletion 'out of date.'   Immediate.

  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:01/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The basis for my dispute ********************, *********************************, Client Relations,******** ***, ************, $399 - was required to notify me prior to 09/07/2022, or no later than 30 days after. ******** ***failed to notify me about reporting derogatory info. to *******, ********, and ********** In section 603(p) 15 U.S.C. ss 168s-2(a)(7)(A)(I); The notice required under subparagraph (A) shall be provided to the customer prior to, or no later than 30 days after 09/07/2022, furnishing the negative derogatory information to a consumer reporting agency described in section 603 (p), 15 U.S.C. ss 1681s-2(a)(7)(B)(I). Plus broke commercial law under  UCC § 9.501 that all notices were timely and properly given by dated certified mail receipt. They were not met. I asked for documentation & received no response. Also, ******** ***" failed to give me my "Mini-Miranda" five days prior to placing this derogatory item on all of my credit reports, per Section 807(11) & FDCPA §809, which is $1000 per violation and the state of TX allows treble damages. Under § 809. Validations of date and Mini-Mirandi under Section 807(1)************ *******, ********* *******, Client Relations failed to send me my initial communication before placing this alleged derogatory status on my credit reports further violating the FCRA, I understand that according to the Fair Credit Reporting Act, failing to provide this notice can result in a penalty up to $2500 and can be enforced by the FTC, and that my state attorney general can also enforce this with a $1000 penalty as well. I attached a copy of the law and the actual document from the federal reserve ******** ***is held liable as well for defamation and in the state of TX a creditor is who collects their on debt is considered a debt collector under FDCPA. ***** v. ***** 980 S.W.2d693(Tex.App-San Antonio 1989 reh.den.) citing ****** v. ***** 936 S.W.2d 654(Tex.App-Dallas 1996 writ dism'd w.o.j.) 

  Business Response

  Date: 02/01/2023

  Consumer should be advised that we are Ability Recovery Services and not ********************.  Thank you

• Initial Complaint

  Date:01/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being harassed by Ability Recovery Service. They are causing me mental and physical stress causing me not to be able to sleep and I can't even work. I have never taken their class and I do not owe them anything. This is stressing me and causing me anguish. They are breaking laws: Fair Credit Reporting Act, 15 U.S.C. § 1681 (“FCRA”) and the Fair Debt Collection Practices Act (FDCPA), and I am requesting VALIDATION NOT VERIFICATION of this debt. I am requesting proof that Ability Recovery Service has VALIDATED AND NOT VERIFIED THAT I AM responsible for this debt. Please provide me with some contractual obligation which was actually submitted to Ability Recovery Service, that binds me to pay this debt and that has my actual signature. To refresh your memory on what constitutes legal validation, I am giving a list of the required documentation: 1. Complete payment history, the requirement of which has been established by ****** v *******, *** ****** ***; 2001 Ind. App. ***** ***. 2. Agreement that bears MY signature of the alleged debtor wherein I agreed to pay the original creditor. 3. Letter of sale or assignment from the original creditor (in this case, ******** *******) to Ability Recovery Service. (Agreement with {******** *******} client that grants {Ability Recovery Service}, the authority to collect on this alleged debt.) ******* v. ***** Financial Services, 302CV577, 2002 WL 32173704 (D.Conn., Oct. 29, 2002) - information relating to the purchase of a bad debt is not proprietary or burdensome. Debtors must phrase their request clearly to obtain: The source of a debt and the amount a bad debt buyer paid for plaintiff's debt, how the amount sought was calculated, where at issue a list of reports to credit bureaus, and documents conferring authority on defendant to collect debt. Please cease and assist from contacting me and pursuing me on this matter. Send me the actual curriculum, the attendance records and the agreement.

  Business Response

  Date: 01/31/2023

  Consumer should be advised that this matter has been placed in a properly disputed status, along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client ************************ in the collection of their outstanding student debt.  Attached please find a copy of the Enrollment Agreement and Ledger whereby student agreed to all of the terms and conditions of same.  Our client is offering to cancel this course is $195.90 with deletion.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you

• Initial Complaint

  Date:01/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I AM NOT LIABLE FOR THIS DEBT WITH ABILITY RECOVERY SERVICES NOR DO I HAVE A CONTRACT WITH THEM. ABILITY RECOVERY SERVICES DID NOT PROVIDE ME ANY INFORMATION THAT I HAVE REQUESTED. THIS COMPANY DOES NOT HAVE A LICENSE TO COLLECT IN MY STATE

  Business Response

  Date: 02/01/2023

  Consumer should be advised that this matter has been recalled by our client ******** ***************** closed in our office and removed from all credit reporting bureaus.  Please allow 30 days for all bureaus to update.  Thank you.