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Business Profile

Housewares

Kitch'n

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Housewares.

Complaints

This profile includes complaints for Kitch'n's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Kitch'n has 2 locations, listed below.

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    • Kitch'n

      2430 Butler St Ste 103 Easton, PA 18042-5303

    • Kitch'n

      PO Box 584 Tatamy, PA 18085-0584

    Customer Complaints Summary

    • 78 total complaints in the last 3 years.
    • 45 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/08/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order placed on October 14. The order has not shipped but my credit card was charged. The business won't respond to any of my communications via their website or email.

    • Initial Complaint

      Date:12/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for relish which appears to be back-ordered but it's been difficult to find out because they will not answer my calls or return my messages. I have emailed them twice and called twice (had to leave detailed voicemail messages) without any response. I have asked for them to cancel my order and refund any amount paid.

    • Initial Complaint

      Date:12/04/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      RE: Kitch'n **************************************** email: ****************************************** AKA Michaels Closet Last Wednesday, November 27, 2024 I placed two orders for various canned jams with Kitch'n: orders #****** ($43.07) and #****** ($49.17) (see below). Since placing the order, I have ordered other products elsewhere and they were prompt with shipping; several of which have already been delivered..I phoned several times unable to speak with anybody, so I left a voice mail. I e-mailed contacted the company and the response was: Thank you so much for shopping with us. I have spoken with the operations manager about your order, and he informed me that the warehouse will be working on it shortly. We apologize for the delay and any inconvenience it may have caused you. Have a great ****** it turns out, I searched the web for reviews of this company: all of which are strongly negative:1. On BBB the rating is F and there are 62 complaints closed in last 3 years and 46 complaints closed in last 12 months.2. **************: 87 Reviews- Bad TrustScore 1.5 out of 5. 95% with score of 1 of 5.3. ****** consumer Kitch'nhas 1.4 star rating based on 14 customer reviews. Consumers are mostly dissatisfied. 86% negative In hindsight, I should have looked at these negative reviews before placing the orders. Although this is a busy time for retailers, I fear that these items will never be processed, sent and delivered. Is there anything that can be done? I appreciate your reaching out to the company for resolution.Thank you.******* Gal ************** ************************************* N.E.*******, ** ***** phone ************ ---------------------------------------------------------------------------------------------------------------------------------------------First order:#****** $43.07 . Deliver to: ***** ****** ******************************************************************************************************************* Second order:#****** $49.17. Deliver to: ****** ******** **************************************************************************

      Customer Answer

      Date: 12/06/2024

      Since submission of my complaint for Kitch'n (Complaint *********) I have receive further communications. Apparently both items have been shipped on Wednesday, 12/4/24 by ****. This is the latest information at 4PM:

      Order #******. **** Tracking number created **** not yet received by *****

      Order #******. Tracking number created,  Accepted by **** In transit with expected delivery on 9 December.


       

      Customer Answer

      Date: 12/09/2024

      Since submission of my complaint for Kitch'n (Complaint *********) I have receive further communications. Apparently both items have been shipped on Wednesday, 12/4/24 by ****. This is the latest information at 10AM:

      According to ****:

      Order #****** to Virginia has been delivered on Monday 9 December. 

      Order #****** to ******** is.en-route with expected delivery on Tuesday 10 December.

       

       

       

       

      Customer Answer

      Date: 01/05/2025

      After considerable delays, the packages were shipped and delivered. They arrived in good shape.Please close the complaint

      Thank you

      ******* Gal

    • Initial Complaint

      Date:11/27/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an online order 10/22/2024 for 11 jars of pickled eggs (varying flavors). Received a prompt email confirming receipt of order on 10/22/2024. Email received 11/02/2024 stating order status had changed to "awaiting fulfillment" and no tracking information assigned yet. The credit card provided with the order was charged on 11/02/2024. No further emails received and product not received as of 11/14/2024 so a detailed voice message was left asking about order status because their answering machine stated all customer service **** were busy and a return call would be received within 24 hours. An inquiry was also submitted online. Later on 11/14/2024 another email was received stating order status had changed to "awaiting shipment" but no tracking information has been assigned yet. Did not receive a reply to online inquiry or a return phone call. Called and left another detailed voice message on 11/18/2024 requesting the product be shipped immediately & tracking information provided or to cancel the order & issue a full refund to the card charged on 11/02/2014. An online inquiry was also submitted on 11/14/2014 with same requests. No further emails, no return call and no reply to online inquiry. Called yet again 11/27/2024 demanding order be shipped & tracking information provided or a full refund issued by end of business day 11/29/2024. They take your money but do not provide the product!

    • Initial Complaint

      Date:11/26/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order on Oct. 25th in the amount of $28.89, Ive gotten no updates, starting on Nov. 7th I sent several emails & placed many phone calls to which Ive gotten no response nor have I received the order. Ive asked for a refund again, no response.

      Customer Answer

      Date: 12/14/2024

      Keep receiving these we miss you emails from this business, I just want my money back, its been almost 2 months since I ordered

    • Initial Complaint

      Date:11/20/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of my transaction August 31, 2024 Order total $30.77 Order #****** On October 2, 2024 I received a letter from ****, stating that my order was found at the Processing and Distribution Facility in *********, **. They stated that the package had been destroyed/damaged, that it could not be placed back in the mail stream and was disposed of.I sent pictures of this letter to the Kitch'n company. They did finally respond on October 8, stating they received my pictures of the damaged order. They said it had been sent to their claims department. And that eventually it would be reshipped. Well, nothing has happened. Ive even asked for a refund and no response.

    • Initial Complaint

      Date:11/18/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed my order on Oct 20 2024. I've called the business now four times without anyone calling me back even though recording says someone will return your call within 24 hrs. I want to cancel my order and never order from this non existent company

    • Initial Complaint

      Date:11/14/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October ************************************************************** an update on my order saying waiting for order to be filled. I have tried calling them with no luck and they don't return my calls at this point I would like my money back

    • Initial Complaint

      Date:11/13/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered on 8/27/24, for 10 bottles (total $49.00). I sent several emails regarding status. I got email reading status change on 9/10. They sent a Thanks for your order email with charges of $415.00. I replied with why cost change, never heard from them. I called twice asking for call back, never heard from them. Received order on 9/26/24 with package all bubble wrapped and wet. Note from PA post office of their apologies for the broken bottles. I sent email asking for a return label and 10 new bottles or my $49.00 returned. Still have not heard from them and my money has not been returned. I want my $ returned.

    • Initial Complaint

      Date:11/11/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/29/24 I placed an order with Kitch'n and my credit card was charged. I have not received my order and have attempted to reach Kitch'n to get updates via website messages, emails and phone calls. I then decided to research their reviews on line and it appears the website is a scam as several people referenced my exact same situation with no resolution from Kitch'n. I have requested a full refund to my credit card via email but have not received an acknowledgement of that request.

    Kitch'n is NOT a BBB Accredited Business.

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