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Business Profile

Housewares

Kitch'n

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Housewares.

Complaints

This profile includes complaints for Kitch'n's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Kitch'n has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Kitch'n

      2430 Butler St Ste 103 Easton, PA 18042-5303

    • Kitch'n

      PO Box 584 Tatamy, PA 18085-0584

    Customer Complaints Summary

    • 78 total complaints in the last 3 years.
    • 45 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/31/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchases cider From Kitchn and received totally different products. I have called and emailed for four weeks now to no avail. I want my money back!

    • Initial Complaint

      Date:10/29/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 18 bottles of ***** Tea from the business KITCH'N. Order no. ******. Date of order: 10/5/24.On 10/21/24 I received a heavily damaged and leaking package at the post office. Apparently it had contained 9 bottles. 5 were broken. 4 were intact. I filled in a form on the seller's website, explaining the situation On 10/23/24, I received an apology email, stating that the second package of 9 bottles was "on its way," and requesting photos of the damaged package.Later on 10/23/24 I sent the photos.On 10/25/24 I received an email from the seller, stating that the photos had been sent to their claims department, and restating that the second package of 9 bottles was "making its way" to me.Later on 10/25/24 I requested the tracking number of the second package.On 10/26/24 I summarized the situation, reiterated my request for the tracking number of the second package, and reiterated my request for replacement of the broken ******** of today (10/29/24), I have received no reply.

    • Initial Complaint

      Date:10/24/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I place an order on October 2nd and it's now the end of the month and I still don't have an estimated delivery date. **** is still waiting for the product. No communication from the company

    • Initial Complaint

      Date:10/22/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never received the soda. Tracking went from ********* (20 mins from my address to as of today **********). I want a refund. **

    • Initial Complaint

      Date:10/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered on September 11th 2024. Asked for a refund and got no response. Still to this day I have not been able to get a refund or have not received my package.

    • Initial Complaint

      Date:10/21/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've never received this order .I've contacted them, but they told me, it had shipped. It was ordered on August 24th.

    • Initial Complaint

      Date:10/17/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I places an order through this site on 9/9/24 and received a confirmation the next day. The order had been drafted from my account as well. I hadnt heard anything for over a week so went back to the site to check on the status. No movement until 9/22 when the status changed to Awaiting Shipment. On 9/26 I received shipment confirmation with a tracking number. There has been no movement since and still marked with a pre-shipment status in ******, **. Ive reached out to their customer support on 10/10 with no response and again yesterday, 10/16. At this point, I feel as though Ive been scammed. The order number is ****** and **** tracking number below.

    • Initial Complaint

      Date:10/16/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid money for product on website Kitchn (Michaels Closet). Shipped with incorrect zip code. I corrected information with the company as soon as I found out (absolutely no contact from them regarding this). ******* was returned to the company. They resent it without updating the zip code problem. I contacted them throughout the ordeal, most contact with no answer from them at all. When there has been contact, no apology for their mistake, no refund, and they told me to contact ****. I asked for a refund because the second time the package went out they knew it had an address problem and they didnt contact me to correct it and didnt correct it with I information I provided to them on my own. I contacted them, again. They redirected me, again, to **** as **** delivered said package to a business/building in a similar zip code (left at front desk, it said). I have contacted **** to try to remedy the delivery situation and **** has been trying to contact the company I bought the product from to discuss the issue and received no call back or contact of any kind. But the fact remains that the company sent it to the incorrect zip code a second time due to them not confirming a package address that was returned with an address issue. I still have no product and no refund.

    • Initial Complaint

      Date:10/12/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on August 16th and have yet to receive it. I have emailed and called the company several times and no one has returned an email or phone call. I just want a refund on the order I did not receive.Order # ******

    • Initial Complaint

      Date:10/08/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Well I placed my order on Sept 11th and still have not received it. I've messaged them hundred times no response called them everyday no response and don't answer phone calls

    Kitch'n is NOT a BBB Accredited Business.

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