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Business Profile

Housewares

Kitch'n

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Housewares.

Complaints

This profile includes complaints for Kitch'n's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kitch'n has 2 locations, listed below.

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    • Kitch'n

      2430 Butler St Ste 103 Easton, PA 18042-5303

    • Kitch'n

      PO Box 584 Tatamy, PA 18085-0584

    Customer Complaints Summary

    • 78 total complaints in the last 3 years.
    • 45 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/31/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/18/2023 I ordered two jars of ********************* Sugar Peach Jams and Sugar blueberrie jam. I have not heard from these people. My order # is ******. I have continually called them. I keep receiving the same voicemail response, "All representatives are helping other customers, please leave your name and item number." Today is 1/29/2023, still no response. I had even forwarded messages on their page; 1/23, 1/24, and 1/29. It mentioned on 1/23/24 it was packing. I requested my money to be refunded. I called today, 1/29/2024, the same message. I didn't realized until I read the responses from previous customers that something is definitely wrong with this business. If I had seen these messages beforehand, I would not had ordered from them. My question, how can this business be shut dow??

    • Initial Complaint

      Date:01/23/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Kitch'n (Michaels Closet) on 12/19/23. It was for 6 ****** items. Small items. It is now January 23, 2024 and I do not have my items. I have messaged them repeatedly on their website. I have called them repeatedly but no one actually answers. It goes straight to VM. After many complaints they printed a shipping label for my items so they could change the status on their website to "shipped". Unfortunately, all they did was create the label. They never actually gave the package to **** to be shipped. I am still calling and emailing them everyday at this point with no resolution. My order total was $40.24. I would like a refund ASAP from them! I will order the items from another company. My question is for you BBB. I see all the complaints on here about this business. Why have you not done something to stop this company from scamming hard working people out of their money? It may only be $40 but in this economy we need our funds or at the very least the products we ordered. Order#******

    • Initial Complaint

      Date:01/19/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed my order in November 2023. It said it was shipped a few days later but it never arrived. I have now emailed the company 3 times with no response and it is January 2024. This is ridiculous. I either want a refund or for my items to be re-shipped.

    • Initial Complaint

      Date:01/18/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ordered peanuts on dec 19 for a christmas present. it is now jan 18 and still no peanuts. never get a response from the company. asked 4 times for a refund and still no response. Your Kitch'n Order Has Been Updated (#******)Inbox Kitch'n via store.smtp.bigcommerce.net Jan 8, 2024, 1:22PM (10 days ago)to MarkNPam0213 Your Order status has changed Hi ******,An order you recently placed on our website has had its status changed.The status of your order #****** has changed to Shipped.Order details Order total::$17.52 USD Date placed::Dec 19th 2023 Payment method::Products shipped Cart ItemsSKUQty ******************** 16 oz. **** Pickle Peanuts3163322

      Customer Answer

      Date: 02/04/2024

      The business has delivered the product

    • Initial Complaint

      Date:01/16/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i placed an order 9 days ago, i contacted the company last night and have called multiple times today (7) trying to get ahold of someone there. i wanted to add to my order but the address listed is not real. something's not right with this

    • Initial Complaint

      Date:12/31/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction on 11/30/23 for 12 bottles of diet peach ***'s tea. Unfilled, undelivered, and no response to my when I inquired as to what the state of my order was on 12/27/23 Total of $38.71 was charged to my card for Order #****** Delivery on their website is advertised as about a week

    • Initial Complaint

      Date:12/21/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased holiday candy Dec 10, 2023 with delivery before Christmas. Haven't received items. Business not responding to calls or emails. Cant even add review on site since it has no record of my purchase although my card was billed Dec 15th. Seeking refund but would rather they were put out of business.

    • Initial Complaint

      Date:12/20/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 3items paid with my credit card on December 14th and have heard from them that my order is awaiting fulfillment, but as of Today December 20th I call left messages and never heard from them.

      Customer Answer

      Date: 01/09/2024

      will never purchase from them. I have finally received my order. they must have got letter  from you.

    • Initial Complaint

      Date:10/25/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of purchase: 7/15/23 Item purchased 2 bottles PURE Horseradish NEVER RECEIVED YET. Was getting emails asking how satisfied I was with the product. on 9/1/23 found their address & wrote a letter advising not received & if I didn't hear from them soon, would contact the BBB in their area & file a complaint. It was not the amount that bothered me, but the fact I paid for the order & never received it. Not sure what else I could have done about it. If BBB can assist, it would be most appreciated. My phone # is ************.

    • Initial Complaint

      Date:08/18/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have continued to try to contact them and have recieved no response . It's been 10 days and order has not been fulfilled or shipped

    Kitch'n is NOT a BBB Accredited Business.

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