We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wholesale Pet Foods

Petflow.com

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Petflow.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Petflow.com has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Petflow.com

      3747 Hecktown Rd Easton, PA 18045-2350

      BBB accredited business seal

    • PetFlow

      9340 W Martin Ave Las Vegas, NV 89148-6000

    • Pet Flow LLC

      989 6th Ave Fl 18 New York, NY 10018-0796

    Customer Review Ratings

    4.47

    Average of 87 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Alexandria H

      Date: 12/03/2024

      Alexandria H

      Date: 12/03/2024

      their customer service is top notch. I had a bag of ripped dog food that arrived, and they immediately gave me a full refund. I have been using their AutoShip for several years. They are very responsive and always have my delivery on time. I highly recommend Pet Flow for your pet needs. Very satisfied.

      Petflow.com

      Date: 12/13/2024

      Thank you for your feedback. We take great pride in the service provided by our team and appreciate you taking the time to let us know you were happy with your recent experience with Petflow.

    • david b

      Date: 12/02/2024

      great prices great customer ***************************** informed of status of orders. thank you

    • Sheryl V

      Date: 11/19/2024

      Great prices and customer **********************. I buy treats for my dogs at the best price anywhere

    • Beth R

      Date: 11/18/2024

      Customer ********************** is great to work with, very quick response if something needs to be addressed. Auto ship arrives on time and if for any reason there will be a delay they let you know.

    • Busra S

      Date: 11/14/2024

      They have great customer management ***********************. Instead of taking the product I wanted to return, they said I could donate. I thank you for the polite communication. :)

    • Susanne P

      Date: 11/11/2024

      Most wonderful customer ************************ think this company is great. You can tell they really understand and care about fellow pet parents. We lost our last dog, Punkin, a couple of weeks ago. We didnt expect her to go so soon, and had ordered way too much food. PetFlow was kind enough to take the unopened items back. When we eventually get another dog, well be setting up autoships with ******* again.

    • Azita W

      Date: 10/17/2024

      Their prices are great, they have fast shipping and excellent customer support!

    • Matthew F

      Date: 10/03/2024

      Matthew F

      Date: 10/03/2024

      This company will not let you cancel autoships without getting in touch with someone, it is unethical. ****** doesn't make you have to do this. I have now twice had to login to cancel an autoship order, only to have the option to "pause" it and return to it a later. I shouldn't have to jump through hops to cancel autoship.

      Petflow.com

      Date: 11/19/2024

      Hi *******,I'm sorry to hear your experience with Petflow was frustrating. I appreciate the feedback and we will work towards making the process easier.********

    • Te S

      Date: 10/02/2024

      Super customer ********************** - great experience with my first order when I made a mistake with the discount code. They jumped right in to help.

    • Dawn W

      Date: 10/02/2024

      Up until now I have been satisfied with Petflow as they have been the only company that has the dog food we feed our dogs in stock. Due to me having brain surgery, which ultimately led up to me having to quit my job I had at the time, and my husband getting hurt at work and having to fight workers comp, created a financial hardship on us when our savings ran out. In order to keep getting the expensive dog food, needed for 1 of our dogs due to allergies, at the lower price I kept the auto ship. Until Monday, 9/30/2024, I didn't know an order wasn't canceled as it was supposed to be and it processed, this was after I went online on their website and "updated" my card to have the next order processed to get 1 bag of food. Then I get an email on Monday night saying an order has processed. When I checked, there was another charge in my debit card and this was due another order. So I send an email to petflow as it was after hours. I got an email from someone with petflow saying this was from the auto ship order on 9/18 that didn't go through and she was "sorry the notifications went unnoticed". No they don't go unnoticed, I had to reach out on 9/18 (because I try to remember to keep my debit card locked for reasons like this) and the order was supposed to be canceled and a new one placed. She also said in the email she put in to the shipper to return it, but they have it scheduled to deliver tomorrow!! Then I wake up to a notification where petflow tried to process another payment for another old auto ship order!! Customers are not able to cancel an order they have to call and have them do it. We cannot update the order to reprocess with a payment we have to call!! I have screenshots of anyone wants to see them!! I can't even cancel the auto ship on my own!! Do better petflow!! An email saying you're "sorry for any inconvenience this had caused" is not going to fix the situation!!

    Petflow.com is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.