We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wholesale Pet Foods

Petflow.com

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Petflow.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Petflow.com has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Petflow.com

      3747 Hecktown Rd Easton, PA 18045-2350

      BBB accredited business seal

    • Pet Flow LLC

      989 6th Ave Fl 18 New York, NY 10018-0796

    • PetFlow

      9340 W Martin Ave Las Vegas, NV 89148-6000

    Customer Review Ratings

    4.47

    Average of 87 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Marcia T

      Date: 09/21/2022

      Marcia T

      Date: 09/21/2022

      There've been some packaging issues, likely due to the size and weight of the contents.The company has graciously responded. I've recommended PetFlow and will continue to do so!

      Petflow.com

      Date: 09/22/2022

      Hey there, Thanks for writing in, I'm sorry there's been issues with the size and weight of the contents. That's usually based on the manufacturer and since we buy direct sometimes information can be incorrect on site. This isn't common and we're always happy to help. If you ever need anything to make this a 5 star experience please email us at *************************** *************** and we would be happy to square this away!Best,

    • Sarah R

      Date: 09/12/2022

      Sarah R

      Date: 09/12/2022

      Great selection, great prices, and great customer service! So happy I found **********************! <3

      Petflow.com

      Date: 09/14/2022

      Hey there! We're thrilled you found us and we're ecstatic you found our service to be top notch! We're here if you need anything and I'll make sure that the agents you dealt with will have a complimentary **** in their reviews :) Have a wonderful day! If you need anything don't hesitate to reach out.

    • Theresa V

      Date: 09/08/2022

      Theresa V

      Date: 09/08/2022

      Probably the best service I have ever received. In the several years, I have used them, I moved 3x's- my order was always delivered. And- the people at Pet Flow are kind and NICE!

      Petflow.com

      Date: 09/09/2022

      Hey there, We only hire people with immense knowledge that have a good grasp on animal care as well as personality. I've been hiring here 8 years and the team is very very good. Thank you so much for your kind review, I'll make sure this is reflected positively on the agents trackers!Best,

    • Jennifer O.

      Date: 09/07/2022

      Jennifer O.

      Date: 09/07/2022

      Easy to order. Everything arrived in 2-3 days. Great customer service via email and text (my preferred methods of communication). The entire experience was excellent and efficient.

      Petflow.com

      Date: 09/09/2022

      Hey there, Thank you so much for giving us a stellar review! We work hard to make sure everyone is taken care of, I'll make sure this is reflected positively on the agents that handled your orders.If you ever need anything please don't hesitate to reach out!

    • Jenn C

      Date: 07/26/2022

      Jenn C

      Date: 07/26/2022

      We've had a few hiccups with our auto-ships (we order a LOT of dog food) but it's always been rectified immediately. Thank you!

      Petflow.com

      Date: 07/27/2022

      Hey ****, Thank you so much for giving us the chance to make it right! We're sincerely sorry you had hangups on your order but we're so very glad we could take care of that for you! I'll review the agents that handled your inquiries and make sure this is reflected positively on them. Of course, if you need anything don't hesitate to reach out! If there's ever an issue that needs a special eye, feel free to email *************************** ATTN MANAGEMENT and we will always get back to you!Thank you again and have a wonderful day!~******

    • Gerry I

      Date: 07/20/2022

      Gerry I

      Date: 07/20/2022

      ***** was incredibly helpful in trying to resolve a dog food issue for me. PetFlow is reliable and kind hearted. The world needs more people/companies like this. ??

      Petflow.com

      Date: 07/21/2022

      Thank you so much for the kind words. Of course, if there's anything we can help with please, let us know! I'll make sure this goes into his file for his review. ***** is amazing and we all love him. Thank you!

    • Delores B

      Date: 07/14/2022

      Delores B

      Date: 07/14/2022

      I have been a customer of **********************, LLC, for several years. They have always been very helpful when I have needed to change an order and I receive my orders very quickly. I am very happy with Pet Flow. Their customer service is always friendly and treat me with great respect. Thank you so much for being there when I need help with an order.

      Petflow.com

      Date: 07/18/2022

      Hey *******, Thank you so much for reaching out and giving us this stellar review! We work very hard to make sure our service is top notch. Of course, I'll make sure this is sent to the team members that have helped with your orders and if there's anything else we can do please do be sure to reach out and let us know, we're always happy to help!Best,

    Petflow.com is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.