Business Profile
Online Retailer
IBSpot.comThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1/5 stars
Average of 22 Customer Reviews
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Review fromJacque O
Date: 09/06/2024
1 starJacque O
Date: 09/06/2024
************. Sent me a dirty used curling iron in a grocery store Plastic bag. Phone number is a recorded line. They never call back. Ordered a hot spot curling iron received a Revive cheap used curling iron. This company is a jokeIBSpot.com
Date: 09/27/2024
Hi ******,Im really sorry to hear about your experience and the issue with your order. This is not the level of service we aim to provide. Wed like to resolve this for you and clarify what happened. Weve sent you an email, and we encourage you to respond so we can make things right.Thank you for bringing this to our attention, and we appreciate your ************* regards,Review fromCharles P
Date: 09/03/2024
1 starCharles P
Date: 09/03/2024
Im thinking this is a scam site. I ordered a fridge door shelf (beko) They sent me an order confirmation and est delivery date of Aug. ***** it is now Sept 3rd.. *** tried emailing with no response and also tried calling during business hours and no answer.. also I looked up their address on ****** maps and the building looks like an empty decrepit warehouse. Also I read into some forums and it sounds like a lot of people are in the same place Im in.. Please shut theses guys down and save some people the headache of thisIBSpot.com
Date: 09/16/2024
Hi *******,We sincerely apologize for the frustration and inconvenience youve experienced with your recent order. We understand how concerning it must be to face delays and difficulties in communication.Since September, weve made several changes to improve our operations and customer service. We are actively working to resolve these issues and are reaching out to you via email to address your specific situation. Please check your inbox for our message and feel free to respond with any additional concerns or questions.Thank you for your patience and understanding as we work to make things right.Best regards,Review fromCharlotte M
Date: 07/23/2024
1 starCharlotte M
Date: 07/23/2024
I am really upset because I wanted to get a car for my sons birthday. They said they would ship it. It just cost more for the shipping because I live in ***** ******. Its a small island in ****** that its expensive to get things shipped. but they said if I paid extra shipping, they would get here. It was supposed to be here on 22 July. It hasnt even been shipped yet. I am so sad because that was my sons gift. It was a red riding car and it was going to be the perfect gift. I am really upset if they had told me sooner I wouldve had another gift for him, but his birthday is on the 24th.IBSpot.com
Date: 09/16/2024
Dear *********,Im truly sorry to hear about the delay with your order and the disappointment this has caused, especially given the significance of the gift for your son's birthday. We understand how important timely delivery is for special occasions, and we deeply regret that we did not meet your expectations.Since July, we have made several changes to improve our processes, which is why we are reaching out to you now. We are working hard to resolve this situation and will be sending you an email shortly to discuss the next steps. Please feel free to respond to that email with any further questions or concerns you may have.Again, we apologize for the inconvenience and appreciate your understanding as we work to make things right.Best regards,Review fromMaria .
Date: 07/06/2024
1 starMaria .
Date: 07/06/2024
What a disaster! I waited 2 weeks, they sent me the wrong product, they dont answered phone calls, they sent me a return label late, only after 3 or 4 emails complaining. I had to spend my money in printing the label and packaging at the **** store to return it. For a $27 dollar product, I spent $5 returning the wrong one that they sent me and never got the right one. I havent been refunded yet. Are they going to refund me ever?Its been 3 weeks already, have to buy from another company and wait for the product again. Plus the time to go the post office in wait in line to ship the wrong product back to them, which defeats the whole purpose of buying online. Never again. Ibspot if the worse. They just made me spend my time and money on their mistakes and never got anything for it. Live and learn. With this people, never again.IBSpot.com
Date: 09/11/2024
Hi *****, We sincerely apologize for the inconvenience youve experienced with IBSpot.com. We regret the delay in responding to your review and for the issues you encountered with your order. Please know that we have made significant improvements to our service and operations since June to better serve our customers.To resolve this matter, we need to locate your order in our system. Unfortunately, we were unable to find your order ID using the email associated with this review. Could you please provide us with your Order ID or the email address you used for the purchase? We will send you an email at the address you used for this review to further assist you.Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue. Please feel free to reach out with your Order ID or email address at your earliest convenience.Best regards,Review fromSylvia D
Date: 06/29/2024
1 starSylvia D
Date: 06/29/2024
Never again worst places to do business now I still have to wait 10 days for my moneyIBSpot.com
Date: 09/11/2024
Hi ******,Were really sorry for the inconvenience and the delay in responding to your review. Since June, weve made several changes to improve our customer service. We want to make sure any issues youve faced are resolved.Can you please confirm if you have received your refund? We will be sending you an email to follow up on this. If you have any further questions or concerns, feel free to reach out.Thank you for your patience.Review fromMelinda C
Date: 06/06/2024
1 starMelinda C
Date: 06/06/2024
I would give 0 stars if I could. I ordered a bottle of hard to find perfume at a decent price. Item was supposedly shipped within 24 hours but 2 weeks later and multiple emails to the company, I still don't have my order. I finally contacted my credit card company and filed a dispute. Don't bother ordering from this outfit. They will take your money, create a fake shipping label and spend 2 weeks trying to convince you they actually are shipping your product.IBSpot.com
Date: 09/11/2024
Hi *******,Were truly sorry for the inconvenience and the delay in responding to your review. Since June, weve made several changes to improve our customer service and resolve issues more effectively.We understand how frustrating it can be to wait for an item that hasnt arrived. Since a chargeback has already been filed, we want to offer any additional assistance you might need. We will be sending you an email to follow up, and please feel free to respond with any further complaints or issues.Thank you for your patience.Review fromBORBALA P
Date: 05/29/2024
1 starBORBALA P
Date: 05/29/2024
This company is selling a supplement/vitamin. The price was $49.87 for 3 bottles, they sent me only one. I've been asking for refund for THE 2 MISSING BOTTLES for several days, they are telling me that the ad was a problem. Give me the refund!DON'T EVER TRY TO BUY ANYTHING FROM THIS COMPANY. It is a scam as you can tell from other reviews as well.IBSpot.com
Date: 06/05/2024
The customer service representative already provided a return label to the customer as she wanted to return the product.IBSpot.com
Date: 09/11/2024
Hi Borbola,Were really sorry for the inconvenience and the delay in addressing your review. Since May, weve made changes to improve our customer service. We understand how frustrating it is to receive an incorrect order due to a description issue.Were here to help resolve any remaining issues. Well be sending you an email soon to assist with your refund for the missing bottles. Please feel free to reach out if you have any more questions or concerns.Thank you for your patience.Review fromSarah S
Date: 05/27/2024
1 starSarah S
Date: 05/27/2024
Isbot charged me $54.59 for an item that the packing slip stated was $29.99. I emailed them with a picture of the packing slip. Two weeks have gone by with no response, even when I emailed them again with a reminder. I cannot recommend this company; they are not responsive. No stars.IBSpot.com
Date: 06/05/2024
There was a technical issue when the packing slip were printed. It does not contain the right prices which caused the confusion. We have explained this to other customers who reached out to us. Also, we reached out to customer as this is not a returnable item, which was shown on our return & refund policy that is visible before the cx purchase. I have checked on our end and no email was sent sending a photo of the packing slip mentioned.IBSpot.com
Date: 09/11/2024
Hi *****,Were sorry for the inconvenience this has caused and for the delay in responding to your review. Since May, weve implemented changes to improve our customer service, and we want to address any issues you may have.We understand how frustrating it can be when theres a discrepancy in pricing due to a technical issue. Were here to help resolve this matter. Well be sending you an email shortly to discuss this further. Please feel free to respond with any additional details or questions.Thank you for your patience.Review fromTR D
Date: 05/24/2024
1 starTR D
Date: 05/24/2024
We have a business on Amazon. The Ibspot used the content (images and text) from our product pages and have those products featured on their website. Ibspot is featuring our products, with links to their website and selling at much higher price than actual price. This company should be shut down.IBSpot.com
Date: 06/05/2024
We sincerely apologize for the unauthorized use of your trademarked brand name and copyrighted works on our website.We take this matter seriously and are committed to resolving it immediately. Kindly send us an email in order for us to promptly removed from our site.IBSpot.com
Date: 09/11/2024
Hi TR, We sincerely apologize for the inconvenience youve experienced with IBSpot.com. We regret the delay in responding to your review and for the issues you encountered with your order. Please know that we have made significant improvements to our service and operations since June to better serve our customers. To resolve this matter, we need to locate your order in our system. Unfortunately, we were unable to find your order ID using the email associated with this review. Could you please provide us with your Order ID or the email address you used for the purchase? We will send you an email at the address you used for this review to further assist you. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue. Please feel free to reach out with your Order ID or email address at your earliest convenience. Best regards,Review fromJAllen N
Date: 05/11/2024
1 starJAllen N
Date: 05/11/2024
We run a business selling products via our website and Amazon.Ibspot clearly scrapped the content (images and text) from our product pages and have those products featured on their website. They are also running ****** ads featuring our products, with links to their website. They also have designated a price point that is much higher than what we are selling our products for, so they are clearly over charging customers for a product that should cost much less. A best educated guess is they receive an order from their website for our products, and then buy that product on Amazon at a much lower price, and then have that product delivered directly to the person via Amazon.This is an infringement on our Trademark and our copyright, and potential puts our Buy Box wins on Amazon at risk.This leech of a company should be shut down.IBSpot.com
Date: 06/05/2024
We already removed the products involved on our website and ****** ads as one of our customer service representative assisted them. Rest assured that we no longer sell their products. We sincerely apologize for the unauthorized use of your trademarked brand name and copyrighted works on our websiteIBSpot.com
Date: 09/11/2024
Hi ****************,We apologize for the inconvenience this has caused and for the delay in responding to your review. We understand your concerns regarding the use of content and pricing issues.Please be assured that our store operates with integrity and we take such matters seriously. If you have identified any specific products or content on our website that you believe infringes on your trademark or copyright, please send us the links or details via email. We will investigate this thoroughly and take appropriate action.Well be reaching out to you via email to address this issue further. Please feel free to respond with any additional information or questions you may have.Thank you for your patience.
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