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Business Profile

Searchers of Records

CocoFinder

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

Customer Complaints Summary

  • 30 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/13/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cocofinder hosts personal information and claims to provide a removal form. However, their form is intentionally broken it only accepts /person/ URLs while all their listings now use /name/ format.The company ignores support emails and does not respond to direct removal requests. A paid service I used (Optery) also failed to get a response after repeated contact over six months.The end result is that Cocofinder misleads users into thinking they can opt out when they cannot. Their pages appear high in ****** search results and have been used in efforts to extort **** am requesting that Cocofinder support and honor their own removal process, as is required by law.

  • Initial Complaint

    Date:03/12/2025

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    cocofinder has posted my personal data for public view including my home address and apartment number. i have made several requests for the information to be taken down as for I was a victim of domestic violence and am someone who has used vine services from doc.this leak of my private data could cost me my life and i need help having them remove my info. furthermore the page they give for you to "remove your data request a link from there website with all of the data you are asking to be removed.i copied and pasted the link and it says to copy and paste a valid link. they also require you to log into ****** account to even contact them collecting more data to add to your profile without giving you an option to delete it. also on there website they do have a fake phone number talking about hotel deals and internet plans something this company does not even offer. there address shows up as **********************************************. there is nothing legitimate about this company and i never had any dealings with them other than them explotiing my personal data and them putting my family's life in danger.

  • Initial Complaint

    Date:02/27/2025

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying for months to have my incorrect information on Cocofinder and its related websites removed. I have filled out the form they require multiple times as well as contacted customer support via email to no avail. Site states listing would be removed within 48 hours. I am closer to 48 DAYS and still waiting. The *** to be removed is :************************************************************************* I hope you can help Thank you.

  • Initial Complaint

    Date:02/25/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have submitted multiple requests to have my personal information removed from their website, and system as a whole. I followed their opt out form. However, when submitting the url on said form, it says the url isnt the correct format for removal. Therefore, I followed up with multiple emails. All my requests have been met with no response from Cocofinder.

  • Initial Complaint

    Date:02/22/2025

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this company is a scam posting my information on a public site causing problems for me. I asked to remove my information and they refuse

  • Initial Complaint

    Date:02/04/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like my profile information removed permanently. I have been following the instructions correctly for hours however The Contact Information form errors when I copy and paste the *** associated with my profile. This shouldn't be that hard.

  • Initial Complaint

    Date:12/30/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have requested my data/information be removed entirely from CocoFinder's website multiple times in the last couple of months and provided the attached list of 2 URL's via email; however, they have not replied at all.I have had my data removed from almost a hundred sites thus far, with prompt ****************** I would like my information to be removed entirely from CocoFinder's website as soon as possible.

    Customer Answer

    Date: 01/08/2025

    Thank you for the update. I found this address, which I'm unsure is legitimate, on their website at *******************************************
    ***********************************************************

  • Initial Complaint

    Date:12/04/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Search engine ************************** has a website of all your personal data. All addresses, relatives, neighbors, etc. To remove (opt out) you copy your *** and paste it in the opt out form.I have done this, and it states the *** is invalid.This is fraudulent as it will not allow you to opt out.

  • Initial Complaint

    Date:11/23/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted them multiple times to explain that I have received death threats sent to my house and therefore request that they remove my personal information, including my home address, from their website. My address is still posted. The opt-out ****** form that they provide will not accept the url where I found my information. *************************************************************************************************************

  • Initial Complaint

    Date:11/20/2024

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello - cocofinder's website clearly states in multiple places that if you need to have your personal information removed, you simply need to fill out a form or email their support. I have done both of these and I have also called their phone number (which doesn't connect to anyone) but they have not responded and continue to display private information about me that puts my life at risk. I see I am not their first victim and am hoping the BBB can assist in getting my information removed so that I can be safer.

CocoFinder is NOT a BBB Accredited Business.

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