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Business Profile

Searchers of Records

CocoFinder

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

Customer Complaints Summary

  • 30 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They refuse to delete my personal information on their website. It has my full address on it. It's a major safety risk as a woman. I have already filled out the request and emailed them twice.

  • Initial Complaint

    Date:08/24/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted the establishment to remove my personal information off of Google.I advised that I am opt out and ask that they do not share or sell my personal information. I followed their process and my information is still viewable when my name is serached

  • Initial Complaint

    Date:08/16/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have asked cocofinder to remove my info over the last several months as I have a privacy concern. I have filled out the required form with no luck and emailed customer service close to 1 dozen times.

  • Initial Complaint

    Date:07/12/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've contacted the company multiple times to remove my information and they have yet to do so. And when trying to do so again, the website says "You've already responded Thanks for submitting your contact info! We will remove your info within 24 to 48 hours.You can fill out this form only once.Try contacting the owner of the form if you think this is a mistake"

  • Initial Complaint

    Date:07/11/2024

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 8/12/2021 I asked for my name to be removed from Cocofinder.com, they took it down 2 days later per their requirement. Then on 12/28/21 they reposted my private information and I asked them to remove it again, permanently. Today, 7/11/24, I learned they have reposted the same private information. I have asked multiple times over multiple years and it appears they comply and then repost my information some time later. I shouldn't have to look every year to ensure this company doesn't repost my information and then never respond that the removal has been completed. It is the same URL 2024 **************************************************************************************************** 12/2021 ****************************************************************** 8/2021 ******************************************************************

    Customer Answer

    Date: 07/12/2024

    Hi,

     

    This is a legitimate company because the website provides specific services for background checks, look up individuals who reside in the **, etc.  

    ***********************************

    I've asked this company multiple times to remove my private and personal data and they have now.   Is there just no way to get a hold of these perpetrators?

     

    Thank you

    Customer Answer

    Date: 07/12/2024

    This is their information:

    CocoFinder Is Here to Serve You Better
    Email:**********************************
    Phone: **************
    Location:**************************************************************
    Opening Hours:
    Monday - Friday: 7:00 AM - 8:30 PM
    Saturday - Sunday: Closed

  • Initial Complaint

    Date:06/28/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ........COCO FINDER IS TRYING TO EXTORT MORE MONEY FROM ME........TO REMOVE MY NAME ADDRESS...AGE .....AND PERSONAL INFORMATION FROM THEIR WEBSITE........THEIR WEBSITE IS VIOLATING MY PRIVACY RIGHTS........AS COCO FINDER IS CAUSING HARM TO ME AND MY FAMILY..........EXPOSING MY PERSONAL INFORMATION TO HACKERS AND CRIMINALS....CO CO FINDER IS CAUSING IDENTITY THEFT.....AND ID THEFT!!!....THEY REFUSE TO REMOVE MY PERSONAL ID!!!!....THEIR WEBSITE WILL NOT ALLOW ME TO REMOVE MY PERSONAL INFO!!!....I WANT THIS EXTORTION AND HARASSMENT TO STOP BY COCO FINDER.COM!!!!

  • Initial Complaint

    Date:06/27/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company refused to remove my personal information from their website. I have been asking for about a year now, and I need this information removed.

  • Initial Complaint

    Date:06/26/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The website houses personal information and offers a way for the data to be removed. However, I have filled out the form, contacted support via email and phone and they refuse to remove my data. My wife is involved in an active stalker situation and her information cannot be easily accessible.

  • Initial Complaint

    Date:06/19/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website offers removal of personal data within 48 hours, but seems the requests are not being monitored. Data remains on the site and no response. I've contacted the site via means listed on the site 5 times since 4/29/24. I would like my data removed and would like to hear back from the site to review some other data that's on the site too. This is the **** ***************************************************************************************************

  • Initial Complaint

    Date:06/02/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to remove my name, address, age, telephone numbers from this site for the past year. I have used their forms as well as have sent emails with proof of name and address, yet still the information has not been removed. Everything that was stated on their website states they take PII information as well as privacy control relative to California state privacy laws seriously, yet this does not seem to be the case.Myself: ******************************************************************************************************* My Deceased father which I have ask for removal: ***************************************************************************************************

CocoFinder is NOT a BBB Accredited Business.

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