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Business Profile

Searchers of Records

CocoFinder

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 30 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/23/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cocofinder.com claims to have an opt-out process and support email. The following link on Cocofinder's website ("removel my info") will direct you to the page below. ************************************************* This page will direct you to a ****** document form. The url in the form ONLY accepts url links that begin with "**************************************************** the actual url is *************************************************** the opt-out page never sends one's opt-out request. ********************************** does not reply despite waiting weeks / month. Cocofinder's opt-out page states your removal will be performed in "***** hours" via support email or form. Neither option is/has been successful.There is no address, phone, contact for this business.

  • Initial Complaint

    Date:05/17/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ......For about a year now I have sent many emails to COCOFINDER, TO REMOVE MY PERSONAL INFORMATION.............................that is causing harassment .......identity theft........and stalking of my family!!!!!COCOFINDER REFUSES TO REMOVE MY PERSONAL INFORMATION!!!!!!.....cocofinder is demanding money from me to remove my personal information!!....I sent them $100.............they are demanding more money!!!!.....I HAVE FOLLOWED THEIR INSTRUCTIONS TO REMOVE MY INFO.............ENTERING URL!!!!....I HAVE ENTERED THE URL!!!!.....................THEY STILL WILL NOT REMOVE MY INFO!!!!!!!!!!!!!....I WANT BBB AND ***** FINDER TO REMOVE MY PERSONAL INFORMATION!!!!!!!!!!!!!!!!!!!!!!!!!!!11

    Customer Answer

    Date: 05/20/2024

    You mother is a Jew whore

    You are a Jew parasite........you are a deceptive Jew!

     

     

     

  • Initial Complaint

    Date:04/27/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a school teacher, and I recently learned that many of my students have found out very personal information about me using the website Coco Finder. This is private information including my mothers name, my current phone number, my current address, and all of my past addresses, my age, all of my social media sites, and more information. This website poses a threat to many people. Having that much personal information about somebody easily accessible for free, and in one place opens people up to harassment, identity theft, and possibly much, much worse. I followed the companys directions, and filled out a form to have my name and personal information taken off of their site. After a number of emails, they have not contacted me back, and my personal information remains on their site. All of my information is still on the site, in spite of the fact that I completed the form asking for it to be removed and have made a number of attempts to get them to remove it. This site should be illegal and poses a danger to people. Perhaps it is not illegal, but I am now being harassed by students who now have all of my personal information, and the company remains unresponsive, and does not remove my information in spite of filling out a form and contacting them via the email that they have given on their website. Other than a email, they provide no way to contact them. The only way to get removed from their website is to fill out a ****** form using a ****** account which many people do not have access to. This site is dangerous and puts people at risk.

  • Initial Complaint

    Date:04/26/2024

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have repeatedly asked for Cocofinder to remove me from their database, including by completing their online form and emailing them. I have received no reply and my personal information is still not deleted.

  • Initial Complaint

    Date:04/09/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website inaccurately has my phone umber listed under another persons names. I've been getting dozens of spam calls a week asking for this person. I filled out a form to have the page taken down and my number removed and it was never taken down, I'm emailed the company several times with little response and no action.

  • Initial Complaint

    Date:01/02/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've attempted to have my information removed from their site on at least 3 occasions since I am a law enforcement officer. They auto report that it will be removed and it never is. They have no other contact information to report this.

  • Initial Complaint

    Date:10/14/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out to coco finder in May of this year after my information was compromised. I explained the situation which warrants that my information be completely removed from their site and opted out. My profile has been deleted but on an at least monthly basis my name and information has continued to come up in searches on ****** for their website. Also, my name and a prior address is displayed on several pages on their site. I have explained the situation thoroughly time and time again, yet there has been no resolution to this problem. I have contacted my attorney and will be moving forward with my lawsuit if the issue is not resolved.

  • Initial Complaint

    Date:10/03/2022

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business refuses to remove my personal information from it's site.Please remove my name and profile and any links or references to me in any other person's profile.**********************************************

CocoFinder is NOT a BBB Accredited Business.

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