Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I terminated my service with them the 2nd week of January 2025 and I was told I was paid thru March. I have sent several emails about my refund and get told they will forward it to the proper department and now its June *** I have not gotten any response.

  Business Response

  Date: 06/26/2025

  Hello,

  In response to the above claim. we did process a refund check on June 4, 2025 to the ** box that was provided.  It was returned by the *********** as undeliverable. It was just resent on June 25th to the address on file.

  I tried to call the customer but had to leave a message to verify the address where the check should be mailed.

  Let me know if you need any further information.

   

  Thank you

  ******

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of my residence on December 18 2024 and stopped using their services. When I called to cancel service the representative on the phone refused to close my account. I did get them to finally close the account on January *******. They took 3 weeks to retrieve their disposal can and are sending me bills and threatening me with collections based on a time the service was not used.

  Business Response

  Date: 04/09/2025

  I have referred back to our call logs for December and January, and we have records of only 2 calls from the numbers listed on your account (calls were from phone # ending in 4057). Both of these calls were received on January 17, 2025. There was no record of any calls prior to that within that time frame. One call was received at 9:02 and 9:03 am. Therefore, service was canceled as of that date, with charges for February and ***** services prorated off the balance. We do not offer partial month credits. This left a balance of $32.00 for January plus accrued finance charges. Therefore, we feel this is a valid charge.

• Initial Complaint

  Date:11/17/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I overpaid my bill in May 2024 by about 97$. City of ********* does not use Tri-County services anymore, so the extra money are not going to be used towards upcoming bill. Between June and present I called Try-County customer service multiple times, asking to have my money returned to me. Every time I was told they will refund me shortly. it has been about 5 months now and I am still waiting. If I was delayed on my payment for almost half of the year, Try-County would shut down my service and hit me with penalties but somehow its perfectly acceptable for them to keep money which are not theirs.

  Business Response

  Date: 11/22/2024

  I apologize for the delay in processing your refund. We did not lose the ********* contract until 7/31/2024, and it has taken time to go through the approximate 6000 accounts and process the necessary refunds.

  Your check was cut on 11/11, so if you haven't already received it, you should be receiving it anytime.

   

  Thank you.

  Customer Answer

  Date: 11/22/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ********* ********

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased my home in March, no warning or information given about trash and recycling options till a bill showed up in my name. Since I never signed up for service with the company I assumed it was a mistake and called to let them know this. They told me I am required to use their services because they have a contract with the town. I asked if there was any other options or other companies offering these same services and I was told no. I was then harassed and forced to sign a contract with the tri-county company and paid $99 for services that I had never received. I was still denied service and was forced to pay an additional $89.40 for various fees and to use a bin they provide. From March 39th till October 31st 2024 I still have never received services and no resolutions have been offered or provided.

  Business Response

  Date: 05/14/2025

  The service in this area is a contracted area so the residents do have to have our service.  The service level is cart service which does require a service agreement be signed since it is our property.
  
  A prorated bill for May-October is what the $99 charge was for.  They are billed on a quarterly basis of $59.40, monthly rate of $19.80.
  
  The customer was instructed that bags could be placed out until the cart was delivered.  
  
  I have issued a credit of $39.60 for 2 months of service as a courtesy that I hope satisfies this issue.
  

  
  

• Initial Complaint

  Date:08/28/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not receive my bill in January, and when I finally received the late bill, I paid the late fee. The next quarter I apparently did not receive the bill and I did not realize it until I received the late bill again. I paid the bill and called and was told they would wave the late fee. They never did, and added 2 more late fees by the time I received the next quarter bill. I received a call from their collections person, and she told me they would try to work with me. I requested a paper copy of my bill to verify what I was paying once they made a decision. I never received a paper copy of the bill until they added another late fee. I paid the entire bill I had requested except the late fee, and responded to an email I had received from the collections person. She informed me they would not wave any further fees. I feel I had the right to see what I was paying prior to making any payments. They are saying they mailed me both bills, however, I never received them. I had switched twice from electronic bills to paper bills, and the problem occurred after I called to make sure my billing type had been changed after the first missed bill. I have essentially already paid an extra bill to them in late fees. As a single mom,I do my best to pay my bills on time, and absolutely do not have the extra money to continue to pay extra fees due to their original mistake. At this point, I would just like the last $10 late fee waved to get my account up to date before they charge me another late fee.

  Business Response

  Date: 08/29/2024

  The remaining finance charges on *** ********* account have been credited. Unfortunately, we have no control over the US Postal Service, and as most of us are aware, people not receiving their mail timely, or at all, is not a rarity. You should be receiving a bill for the final quarter of 2024 late next week or the beginning of the following week. If you do not receive a statement, please let us know.

  If you should have any further questions, please don't hesitate to contact us.

  Customer Answer

  Date: 08/29/2024

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *******

• Initial Complaint

  Date:08/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my service with Tri County due to multiple weeks of the service not being provided. Tri County then proceeded to claim that they made an attempt to collect their bins from my property. I was not notified of either attempt to collect the bins and do not keep them out by the road. The responsibility in the failure to collect these bins lies with tri county as we were never notified when they planned to collect them. I now have a bill for almost $200 for bins that have since been collected, due to me reaching out to them and arranging for them to be picked up. Tri County has now reported this bill to collections due to their inability to notify us of their plans to retrieve their own bins. This business is completely incapable of providing the services they are paid for as well as providing reasonable customer service.

  Business Response

  Date: 08/02/2024

  **** * ******** *** ******
  
  ****** ********
  **** *** ** **** ** *** ***** ****
  ** **
  
  Hello,
  
  This is in response to the above case.
  
  We did try to retrieve are carts at least 2 times & was unsuccessful.
  
  The carts have now been returned, the account was credited & the credit bureau was also notified.
  
  The accounts has a zero balance.
  
  Let me know if you need anything further.
  
  Thank you 
  
  
  
  Sherri *** D*******
  
  ***** ******** ******** ***
  
  ************
  
  *************************
  
   

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trash not picked up on 3/16-3/17/23. Called on 3/23/23 @ 5:20PM because we didn't realize the trash (in a latched "bear box") hadn't been picked up the prior week until we took that weeks trash down. Trash not picked up again on 3/30-3/31/23 called 3/31@ 8:09AM. Even though we had the bear box lid secured in the open position, the truck driver refused to stop. Trash was again not collected on 4/6-4/7/23. Called 4/7 @10:42AM and was told the driver noted there was no trash. Called again on 4/8/23 @8:08AM spoke with Karen and requested cancellation of service due to ongoing issues with trash collection. Stated I would not be paying for the current quarter of 4/1-6/30/23 as no services had been rendered for that time period due the driver again refusing to pick up the trash on the first collection day of the quarter. On 7/13/23 a bill was received stating I owed $57 for a "prior balance" and was also assessed a $10 "late fee", When I called on 7/14/23 I was informed that I owed for the month of April (should only be $33/mo) since I didn't call BEFORE the month began. Even though I received absolutely no collection services in the month of April and struggled to have it picked up for the 3 weeks prior... PLUS a $10 late fee is added for each month "past due". Yet the company made no efforts to notify me during the phone call when I cancelled service that I'd owe for the month. NOR did they bother to send out any bill or notice between the time I cancelled service on 4/8/23 until when I receiving the bill on 7/13/23 for a supposed "prior balance" and late fees. Asked to speak with a supervisor, directed to a voicemail of a Holly, left a message for a return call. I have yet to receive a return phone call.

  Business Response

  Date: 08/25/2023

  Please note Ms. **** spoke with our office manager on 7/21/23 and they came to an agreement on the past due charges.
   
  Also, please be advised, we received no notice of this complaint until we received the mailed copy earlier this month.
   
  If you should have any questions regarding this matter, please do not hesitate to contact me.
   
  Thanks,

  Customer Answer

  Date: 08/25/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** ****

• Initial Complaint

  Date:07/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of issue: April 2023

  Sent a letter with one week's payment for trash collection. Called today 7-14-2023 spoke to a
  K'Oona. She told me they want me to pay for the whole month. I told her I used the service for
  one week. They cashed my check. Now they want $20 for a late fee. I wasn't late paying for the
  week.

  My desired resolution is to be marked paid in full.
  
  
  

  Business Response

  Date: 08/02/2024

  **** * ******** * **** *********
  ********
  *****
  
  ****** ********
  *** ** ***** **** ** *** ***** ****
  ** **
  
  Hello,
  
  This is in response to the above cases for the same person.
  
  The service was a monthly service.  When the call was taken to cancel the service , it was on April 11th which was a Tuesday.  The pickup day for this customer was Friday so therefore, it was cancelled for Friday, April 14th which would have allowed for 2 pickups. 
  
  We have credited the balance on this account .
  
  If you need further information, let me know.
  
  Thank you 
  
  Sherri *** D*******
  
  ***** ******** ******** ***
  
  ************
  
  *************************
  
   

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my complaint is this company is not picking up my garbage we moved in
  this house a year ago and i still have to call thm every week to come get my garbage I asked
  thm who should I talk to about the issue because it is a issue, thy transfer me to some man can't
  remember his name thy tell me if he don't answer leave a message he will call me back never
  have , I don't understand because recycle have no problems picking up and there is alot of
  garbage on are street so I don't understand why it's just are garbage i figured at 1st because we
  were new but we been here for over a year, it really pissed me off because I called thm on April
  13th to come pick up my garbage and they never came to get it so I called back today April
  17th, and she told me i would have to wait until Wednesday, I was really upset, now are garbage
  is $129.00

  Business Response

  Date: 04/26/2023

  Tri-County Industries, Inc. apologizes for the issues you are having with your trash collection.

  I have discussed this issue with the drivers' supervisor, and he will get the matter resolved with the driver.

  Please let us know if you continue to have any problems.

  Tri-County Industries, Inc.

  Shelly M********

  Administrative Manager

   

   

   

• Initial Complaint

  Date:01/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a long time Tri County industries. I contracted with them 4 years ago, and my given price was ***** a month. Since that time they have increased my price twice, and since last July are now billing me a surcharge fee for diesel. Additionally, effective January 1, 2023, they are now charging an extra $3.00 a month just to mail me their bill. This company is getting ridiculous, and I believe violating their contracted service. I would try to stay away from this company for all of the added fees they are now charging.

  Business Response

  Date: 05/14/2025

  This customer has been with us since November 12, 1997.  HIs current monthly rate is $39/month & is billed on a quarterly basis.
  
  Customer's are given the option of receiving their bill via email or by mail, which is a $3 administration charge.  This customer does receive his bill via email so there is no additional charge. There is no additional charge for fuel.