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Business Profile

Garbage Removal

Tri County Industries, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent in a customer service agreement with Tri County Industries in September to start services the beginning of November when I purchased my house. They said they never received it and refused to send me waste cans. I sent the paperwork in 2 more times after that. It was a month before I received my cans. They did not pick up my waste the beginning of January and told me they will not be back out to pick it up until the following week. They told me to stick the extra trash in my own personal waste bins and set them on the side of the road. The following week they took my trash and disposed of my personal bin that they told me to put out with my extra trash. They said they thought my bin was also trash even though I have used that bin before when I first started services because they did not send me trash bins for the first month of service. They refused to refund or replace for my personal bin. I have decided to switch services to a different company. Now they are trying to charge me 2 quarters worth of payment for breach of contract. I have not even made it through my first month of my first quarter of the year in payments but have already paid the first quarter and they will not accept that toward one of the 2 quarters they are charging me for breach of contract.

    Business Response

    Date: 05/14/2025

    The service at this address was started on November 22, 2022.  We delivered 2 carts to this address.

    We did not bill him for breach of contract.  The account was closed in January 2023 & a refund check of $55 was issued to the customer.

    Customer Answer

    Date: 05/14/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    **** *****

Tri County Industries, Inc. is NOT a BBB Accredited Business.

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