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Business Profile

Credit Union

Pennsylvania State Employees Credit Union

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Pennsylvania State Employees Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pennsylvania State Employees Credit Union has 3 locations, listed below.

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    Customer Complaints Summary

    • 71 total complaints in the last 3 years.
    • 21 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took out a loan to pay my bills when I was on an unpaid maternity leave at my job. I reached out to PSECU to let them know I cannot afford my monthly payments of $420 and asked if they could lower my payments to $250 and they refused. I am not able to pay $420 and I would like my payments lowered.

      Business Response

      Date: 05/29/2025

      I am writing in response to your email dated May 21, 2025, regarding a complaint the Better Business Bureau (BBB) received about PSECU. Please know that due to the sensitive information being submitted, we attempted to contact the individual directly on May 28, 2025 and May 29, 2025, and consider the matter closed.? 

    • Initial Complaint

      Date:05/12/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ******** I need to make a complaint with yall read the explanation of my issues please etc.

      Business Response

      Date: 05/16/2025

      I am writing in response to your email dated May 14, 2025, regarding a complaint the Better Business Bureau (BBB) received about PSECU. Please know that due to the sensitive information being submitted, we responded to the individual via a letter mailed on May 15, 2025, and consider the matter closed.

      Customer Answer

      Date: 05/16/2025

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 23321296

      I am rejecting this response because: I give yall permission to release the information to them.


      Regards,

      ******** ****** & ******* ********








      Business Response

      Date: 05/23/2025

      I am writing in response to your email dated May 19, 2025, regarding a complaint the Better Business Bureau (BBB) received about PSECU. Please know that due to the sensitive information being submitted, we spoke with the individual by phone on May 23, 2025, and consider the matter closed.

      Customer Answer

      Date: 05/23/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ******** ****** & ******* ********

    • Initial Complaint

      Date:04/29/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Against: ******** (Pennsylvania State Credit Union)Issue: Inaccurate Credit Card Account Reported to Equifax I am filing this complaint against PA ST CU regarding a credit card account (partial account number ***********) that is being inaccurately reported to Equifax as a derogatory charge-off account with a past due balance of $21,857.00.According to my credit report, the account was allegedly opened on 04/01/2022, became inactive in January 2023, and was reported as a charge-off in February 2025. It shows a payment history with no prior delinquencies until the account suddenly reflects late payments and charge-off status, despite previously reporting "OK" for nearly two years. This account does not appear on my TransUnion or Experian reports, which raises additional concerns about its legitimacy and accuracy.I have never opened or authorized any credit card account with PA ST CU. I have no relationship with this institution and believe this tradeline is either a result of identity theft, misreporting, or an account that was fraudulently opened in my name.I have mailed a formal dispute and debt validation request to PA ST CU, demanding documentation proving the origin of this account. At this time, I have received no response, and the account remains on my Equifax report, causing substantial damage to my credit profile.I am requesting the following resolution:Immediate removal of this fraudulent or inaccurate account from my Equifax credit report;Written confirmation that I do not owe this debt;Cease all collection and credit reporting activity related to this account.This account is being reported in violation of the Fair Credit Reporting Act (FCRA) and is interfering with my ability to access fair credit. I respectfully ask the Better Business Bureau to assist in resolving this matter.Sincerely,******* ******

      Business Response

      Date: 05/13/2025

      I am writing in response to your email dated April 30, 2025, regarding a complaint the Better Business Bureau (BBB) received about PSECU. Please know that due to the sensitive information being submitted, we responded to the individual via a letter mailed on May 13, 2025, and consider the matter closed.

    • Initial Complaint

      Date:04/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to bring to your attention a fraudulent account that has been opened in my name with PA STA EMPCU. I am a victim of identity theft and did not authorize the opening of this account. Below are the details of the fraudulent ******************************** Name: PA STA EMPCU Opened Date: 5/6/2022 Account Number: ***********High **********************: $9,995.00 Balance: $21,764.00 I kindly request that you close this account immediately and remove any negative information associated with it from my credit report. Additionally, I would appreciate it if you could provide confirmation of the account's closure and any relevant documentation related to the fraudulent *********** support this claim, I am attaching a copy of my Identity Theft Complaint for your reference.Thank you for your prompt attentiontothismatter.

      Business Response

      Date: 04/21/2025

      I am writing in response to your email dated April 8, 2028, regarding a complaint the Better Business Bureau (BBB) received about PSECU. Please know that due to the sensitive information being submitted, we responded to the individual in more detail via a mailed letter on April 18, 2025, and consider the matter closed.

    • Initial Complaint

      Date:02/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently applied to join PSECU with the intention of bringing my business banking over. However, I received a letter stating that I am banned from the credit union without any explanation. This is both confusing and concerning, as I have never had any prior relationship with PSECU.I am a responsible account holder with excellent banking relationships elsewhere and a member of the ************************* (Membership #******), which qualifies me for credit union membership. Given my strong financial standing, I find this decision questionable and would like a clear explanation as to why PSECU has taken this action. If this is due to an internal error or misconduct by an employee, I expect it to be addressed immediately.I request a prompt response with a valid reason for this ban.

      Business Response

      Date: 02/21/2025

      I am writing in response to your email dated February 14, 2025, regarding a complaint the Better Business Bureau (BBB) received about PSECU. Please know that due to the sensitive information being submitted, we responded to the individual in more detail via a mailed letter on February 21, 2025, and consider the matter closed.

    • Initial Complaint

      Date:02/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I find this account to be incorporated with inaccurate information, I strongly believe this to be misleading and misrepresentation of my credit history.

      Business Response

      Date: 02/19/2025

      I am writing in response to your email dated February 11, 2025, regarding a complaint the Better Business Bureau (BBB) received about PSECU. Please know that due to the sensitive information being submitted, we responded to the individual in more detail via a mailed letter on February 18, 2025, and consider the matter closed.

    • Initial Complaint

      Date:02/09/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/25/2025 a minimum payment of $398 was due on my **** credit card at PSECU. I transferred the payment via my ************* checking account. Then another withdrawal of the same amount was debited from my ************* checking account, in error. I contacted PSECU to inform them that another withdrawal was made in error and requested that they reverse the transaction. They stated that they couldnt transfer it back to my checking account, so they deposited the $398 additional withdrawal into a savings account at ********************** that I have never used. They told me that I would have to transfer it back to my checking account via the savings account. The balance in the savings account was $17.30 which accumulates dividends and is never used by me on a regular basis. So, after PSECU deposited the additional $398 payment it increased to $415.30. I transferred $405 to my checking account, to recoup the withdrawal made in error. I contacted ************* when I noticed the additional withdrawal from my checking account and disputed the transaction. They later put a stop payment on the additional withdrawal. PSECU debited the savings account with the disputed amount which was $398 and now the savings account shows a deficit of -$387.70 and the available balance is -$392.70. I called PSECU to inquire about the negative balance in the savings account and the representative stated that ************* stopped payment on the payment and that I would have to deposit the amount I transferred out of the savings account to get rid of the negative balance. My request is for PSECU to credit the savings account with the $398 which was an additional withdrawal made in error from my ************* checking account, since the payment of $398 for the month of 1/2025 was made and the additional withdrawal of $398 was made in error and should have been returned to me which is why I withdrew it from the savings account as they *********************, since they couldnt reverse the transaction.

      Business Response

      Date: 02/21/2025

      I am writing in response to your email dated February 10, 2025, regarding a complaint the Better Business Bureau (BBB) received about PSECU. Please know that due to the sensitive information being submitted, we spoke with the individual by phone on February 19, 2025, and consider the matter closed.

      Customer Answer

      Date: 02/21/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. 

      My bank permanently credited my checking account with the amount of the withdrawal in error after requesting a stop payment on a payment to PSECU in the amount of $398. So, since I had already withdrawn the withdrawal in error from the savings account where 

      Regards,

      ********** T Small


    • Initial Complaint

      Date:12/16/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I jointed PSECU bank for oer 2 years, within this time my money has not been safe in this bank, i ordered over $685 products from ******- I returned over $400 of items , Amazon credit my **** all returns refunds due to FRAUD on my bank i have to change cards but the bank disputed department did not completed their job, seems they wanted me to do all their work i dent print out from ****** on items missing refunds they still give me a hard time, if a customer charge on her old **** card and returned completed the bank should have received all refunded items on old card in their system but they but the customer thru the harassment to itemized each item 'CRAZY I STILL DID NOT RECEIVED MY FUNDS FROM ALL THE RETURNS, i received partial, still missing $129 charged twice on acct, still missing $67.00 still missing returns from ****** over $500 I closed the account at ********************** my money was still not safe. after that ****** issues i have frayd on my acct for the 3rd time, scammer where going into my acct using my money, they investigation process is not good They are report to my credit profile incorrect and slandering reports about me owning them- remove

      Business Response

      Date: 12/30/2024

      I am writing in response to your email dated December 17, 2024, regarding a complaint the Better Business Bureau (BBB) received about PSECU. Please know that due to the sensitive information being submitted, we contacted the individual via letter on December 30, 2024, and consider the matter closed.

    • Initial Complaint

      Date:12/15/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cannot access my application status. I have not received any email confirmation. There website needs to be fixed or the webmaster need to be fired

      Business Response

      Date: 12/31/2024

      I am writing in response to your email dated December 16, 2024, regarding a complaint the Better Business Bureau (BBB) received about PSECU. Please know that we attempted to contact the individual directly by phone on December 31, 2024, and consider the matter closed.

    • Initial Complaint

      Date:11/26/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I complaint because of PSECU ruined my account more debts, my girlfriend did help me for pay all the bills, they told me that check is fraud, I spoke to my Lawyer from debts. Lawyer says they should look the company and address and look on sites and find the phone number. Should call to company and ask them if real or fraud. PSECU someone was unprofessional to me. I was not happy with them. Now they reported to Credit Bureau, That I am not fault. They are fault because block me can't payment on sites. They blame me that's shame. all debts ruined because they block and stuck. I put dispute from Credit Score. I will call to Lawyer and file a complaint. I will go to the Doctor tomorrow. ** will test my mild stroke from stress. My brain control is little weak. My right arm numbs. My girlfriend is worried about my health is stressful.

      Business Response

      Date: 12/10/2024

      I am writing in response to your email dated November 27, 2024, regarding a complaint the Better Business Bureau (BBB) received about PSECU. Please know that due to the sensitive information being submitted, we responded to the individual in more detail via a mailed letter on December 10, 2024, and consider the matter closed.???? 

    Pennsylvania State Employees Credit Union is NOT a BBB Accredited Business.

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