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Business Profile

Credit Union

Pennsylvania State Employees Credit Union

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Pennsylvania State Employees Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pennsylvania State Employees Credit Union has 3 locations, listed below.

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    Customer Complaints Summary

    • 71 total complaints in the last 3 years.
    • 21 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to pay off my car loan. There was a balance of around $20. The automated phone system incorrectly told me $314. After speaking with a representative, they told me I was good because the money was taken from my share account. I received my title in the mail. After a month my credit score dropped 75 points because they said I had a late payment. 7 years of on time payments and the money was available for the last payment in my share account. I dont believe my credit should have been affected and they have denied all disputes I have filed.

      Business Response

      Date: 11/27/2024

      I am writing in response to your email dated November 18, 2024, regarding a complaint the Better Business Bureau (BBB) received about PSECU. Please know that due to the sensitive information being submitted, we reached out to the member by phone on November 27, 2024, and consider the matter closed.

    • Initial Complaint

      Date:11/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is **** ******* DOB ********** So back in June PSECU decided to Suspend my Checking Account 0002 ID Member #**** without any providing me with exact details and their reasoning for Suspending the account all the letter said was I cost them $50 or more how when I have been banking with them for the last 4 years they never approve me for any loans or Credit Cards so why did you suspend my Checking account. All I did was also referred a friend that lives in ******* to apply for a credit card and when I call to ask about my referral fee they started saying my account was suspended and that's it and that it made me ineligible to get the referral fee. whatever happen between my friend applying for credit cards has nothing to do with me when I live in *****. I have been banking with you 4 years and you never had any problems with me I was using my account on a regular and making Deposits so my account was active. I want for you to reconsider your decision and take the suspension off my account reactivate my account and send me a new debt card and make online app back available for me to use. Please and Thank You!

      Business Response

      Date: 11/21/2024

      I am writing in response to your email dated November 12, 2024,regarding a complaint the Better Business Bureau (BBB) received about PSECU. A letter was sent on November 21, 2024 to the ************* this time, we consider the matter closed. 

      Customer Answer

      Date: 11/22/2024



       Complaint: 22543595

      I am rejecting this response because:

      Please see signed authorization.
      Regards,

      **** *******








      Business Response

      Date: 11/26/2024

      I am writing in response to your email dated November 22, 2024, regarding a complaint the Better Business Bureau (BBB) received about PSECU. A letter was already sent on November 21, 2024 to the individual to address the concerns. We consider the matter closed.?? 

    • Initial Complaint

      Date:10/03/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My credit balance is paid in full since September. They are not reporting the 0 balance and my credit score keeps taking a hit. Please have them update to current.

      Business Response

      Date: 10/11/2024

      I am writing in response to your email dated October 3, 2024, regarding a complaint the Better Business Bureau (BBB) received about PSECU. Please know that due to the sensitive information being submitted, we contacted the individual directly on October 8, 2024, and consider the matter closed.

    • Initial Complaint

      Date:10/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a loan through psecu for a car. My insurance has only been renewed since I took out the loan. Now a year after paying they are saying my insurance is insufficient. If thus is true it was never sufficient and they were ok with it. Or they changed terms without consent. I have tried for 2 hours today to figure this out after waiting 3 months for them to call me back with a answer.

      Business Response

      Date: 10/17/2024

      I am writing in response to your email dated October 3, 2024, regarding a complaint the Better Business Bureau (BBB) received about PSECU. Please know that due to the sensitive information being submitted, we responded to the individual in more detail via a mailed letter on October 16, 2024, and consider the matter closed.

    • Initial Complaint

      Date:08/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had a credit card and HELOC with them. Recently going through difficult time and credit score dropped. They decided to suspend credit card and not allow us to take money from *****. I understand that but they didnt notify me . They should have informed me. Now they have my credit card marked suspended. I did nothing wrong . If they want to reduce my limit I understand but to marked it as suspended when Im current on payments isnt right

      Business Response

      Date: 09/16/2024

      I am writing in response to your email dated September 3, 2024, regarding a complaint the Better Business Bureau (BBB) received about PSECU. Please know that we attempted to contact the individual directly by phone. Unfortunately, we were unable to reach the individual. A letter was sent on September 16, 2024 with the resolution. At this time, we consider the matter closed.

    • Initial Complaint

      Date:08/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a notice in the mail that I had to resubmit proof of insurance to PSECU via a third party they have contracted with called imcovered. I submitted my insurance and have the confirmation that it was received on 8/13/24. Today I received a note indicating I will be charged an extra $276 on my auto loan for not having insurance. I was charged on 8/14, the day after I submitted the proof of coverage. Please ensure I am NOT charged this extra money. My Loan # ends with *****.

      Business Response

      Date: 09/06/2024

      I am writing in response to your email dated August 26, 2024, regarding a complaint the Better Business Bureau (BBB) received about PSECU. Please know that due to the sensitive information being submitted, we attempted to contact the individual directly by phone. Unfortunately, we were unable to reach the individual. A letter was sent on September 6, 2024 of the resolution. At this time, we consider the matter closed.

    • Initial Complaint

      Date:07/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been with PSECU since 2021 with the auto loan I have in place with them. This company has unbeknownst closed my account 4 times this year with the remarks "repossession and fixed rate." This is inaccurate information as my account is in well standing with the company. Every instance, I have to dispute this matter with ******* and the account gets corrected. My issue is that with this happening 4 times, my score drops ***** points every time and then it only recovers 7-10 points. Again, with the constant occurrences my score has taken a detrimental hit that is harming me in other aspects of life. This is hurting me from being approved for future credit cards, home loans, car loans, etc. which has become a burden in my life. Also, falsifying credit reports and defamation of character are charges that are punishable by law and those steps will be taken due to the seriousness of my issue. I will not refinance because 1. I have a great rate with this company as which I believe they want me to surrender and 2. I CANNOT GET APPROVED BY OTHER COMPANIES DUE TO THE SIGNIFICANT HITS ON MY REPORT. Every time I call in, they have no idea how this keeps happening but I know Equifax does not make up credit reports as they only reflect what has been reported to them. An associate even stated in does not say why this happened or no remarks have been left which is incorrect because I have proof of them adding/removing remarks which I will attach below. I want this company investigated as I feel like it is deeper matter and not some clerical error or misplacing of information. And if they do find a solution, what do I get from the hardships I have faced with this company?

      Business Response

      Date: 08/09/2024

      I am writing in response to your email dated July 29, 2024, regarding a complaint the Better Business Bureau (BBB) received about PSECU. Please know that due to the sensitive information being submitted, we contacted the individual directly on August 8, 2024, and consider the matter closed.? 

    • Initial Complaint

      Date:07/27/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Dispute of Unauthorized Account To Whom It May Concern,I recently reviewed my credit report and found an unauthorized account that has been fraudulently opened in my name. I am a victim of identity theft, and I have filed a complaint with IdentityTheft.gov. I have enclosed copies of the complaint and other supporting documents for your reference.The details of the unauthorized account are as ******************************** Name: P S E C U Opened Date: 12/08/2021 Account Number: *********** High **********************: $43,740.00 This account was not opened by me, and I have no knowledge of its origin. I request that you investigate this matter and remove this account from my ********************** report. Additionally, please provide me with any information you may have about this account and the fraudulent activity associated with it.Thank you for your prompt attention to this matter. I look forward to your response.

      Business Response

      Date: 08/09/2024

      I am writing in response to your email dated July 29, 2024, regarding a complaint the Better Business Bureau (BBB) received about PSECU. Please know that due to the sensitive information being submitted, we contacted the individual directly on August 5, 2024, and consider the matter closed.? 

    • Initial Complaint

      Date:07/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PSECU implemented new policies without making sure their customers knew and have taken money from my account without my knowledge or consent even after telling them Id pay the past due, NOT the total, because i KNEW i had to pay rent today and would be jeopardized. Earlier this same week, they jeopardized my sons safety by taking money from his account.

      Business Response

      Date: 08/02/2024

      I am writing in response to your email dated July 26, 2024, regarding a complaint the Better Business Bureau (BBB) received about PSECU. Please know that due to the sensitive information being submitted, we responded to the individual in more detail via an email on August 1, 2024, and consider the matter closed.

    • Initial Complaint

      Date:07/26/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/25/2024 I contacted PSECU regarding a vague error code/message I received while attempting to use mobile deposit from the PSECU application. The resolution of this error was to contact the Credit Union directly. Upon contacting them they told me the only resolution available was to have another part send their mobile banking unit a waver AND a copy of their driver's license via e-mail. When I asked for an alternative way to submit this information because e-mail is not a secure path, and has many vulnerabilities to hackers I was not only rudely interrupted, dismissed but also "assured" email was secure. I personally work in Technology and Security is one of my top priorities, I can assure anyone that sending any PII and Identification documents via email is a very bad idea. Even if the email is secure on that banks end, which I doubt it is, it is almost never fully encrypted from an individual members end. This policy is blatantly egregious and your customer service representatives are 100% misleading consumers if they are telling them email is a safe mode of communication for copies of ID.

      Business Response

      Date: 08/09/2024

      I am writing in response to your email dated July 26, 2024, regarding a complaint the Better Business Bureau (BBB) received about PSECU. Please know that due to the sensitive information being submitted, we responded to the individual in more detail via phone calls and will continue to work on a resolution. 

      Customer Answer

      Date: 08/10/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 22046805

      I am rejecting this response because: the response from PSECU is disingenuous and false. No one has called me. I had to make several calls myself in order to handle this situation. I had to ask multiple associates for an alternative method. All of which asked me to send via an unsecured email before my instance lead to a safer transmission method. It appears to me that this institution continues to customer PII and data privacy at risk. 


      Regards,

      ***********************








      Business Response

      Date: 08/19/2024

      I am writing in response to your email dated August 12, 2024, regarding a complaint the Better Business Bureau (BBB) received about PSECU. Please know that due to the sensitive information being submitted, we attempted to contact the individual via phone on several occasions and were unable to reach them. A detailed letter with our response was mailed on August 16, 2024. At this time, we consider the matter closed.

    Pennsylvania State Employees Credit Union is NOT a BBB Accredited Business.

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