Business Profile
Credit Union
Pennsylvania State Employees Credit UnionHeadquarters
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Reviews
This profile includes reviews for Pennsylvania State Employees Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.13/5 stars
Average of 40 Customer Reviews
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Review fromWILL S
Date: 07/04/2025
1 starWILL S
Date: 07/04/2025
PSECU IS NOTHING BUT A SCAM FOR PEOPLE AITHE EXCELLENT CREDIT RATINGS. THEY AN AUTO PAY HAVE REFUSED TO PROVIDE ME COPIES OF THE LOAN AGREEMENT SO I CAN REFER THIS MATTER FOR LEGAL ACTION.Pennsylvania State Employees Credit Union
Date: 07/14/2025
I am writing in response to your email dated July 7, 2025, regarding a complaint the Better Business Bureau (BBB) received about PSECU. Please know that due to the sensitive information being submitted, we sent the individual a letter on July 14, 2025, and consider the matter closed.Review fromMike B
Date: 06/23/2025
1 starBeen with them with a PSECU credit card 6 years. Had an authorized use of card as fraud from ******. ****** saw it was an unauthorized use of stolen identity with our last four digits on file with ******. They credited back to bank of PSECU, and later PSECU put the fraud loan back on us even though ****** admitted someone used fake account with getting into our card on file with ******. I emailed all evidence to BBB. BBB contacted ******, and Amazon stated , again, they would reimburse to credit card again, only this time get forms from PSECU . PSECU refuses to send us forms , said case closed, no recourse, and actually hung up. My wife is very good to give evidence, long story to explain, but she went through the best investigation any attorney could do. This company is not reputable.Review fromBridgette L
Date: 06/16/2025
1 starI have held a mortgage with them for 10 years as a co-applicant which pays the monthly bill which is due the 1st of each month but actually not due until the 15th. Depending on my pay every two weeks is when I make the payment. If they do not receive it by the 8th they start sending nasty letters in the mail. Last month I made a mistake and sent the old monthly payment but then made up for it the following month. I have received nothing but harassing phone calls and letters when I finally got thru on the phone which is impossible to get thru in which they won't talk to me because I am not the main person on the mortgage I told them to the details and I still received a nasty letter saying I was late. This is not a friendly credit union, we have had nothing but problems with them since we applied. The lowest interest rate is not always the best to deal with. I would never recommend them to anyone.Review fromLisette F
Date: 06/09/2025
1 starLisette F
Date: 06/09/2025
Psecu keeps sending me letters even though Im not with them , I signed up 2 years ago and the card was stolen so I asked to have the account closed back in 2023 and they told me itll be resolved !! Fast forward to *********************************************************************************************************************************************************************** to loss prevention / a higher resolution of help and nobody called me back nor helped me resolve this fraudulent situation !! I dont want to keep receiving letters about an account I dont have and cant do anything with .Pennsylvania State Employees Credit Union
Date: 06/18/2025
We appreciate receiving your feedback as we take our members' concerns very seriously. For confidentiality reasons, we contacted the individual directly and we will work with her on a resolution.Review fromLinda Q
Date: 05/14/2025
1 starLinda Q
Date: 05/14/2025
I have been with PSECU over 20 years with multiple accounts. They USE to be a great credit union to belong to, they were all about the members. In the last 8 plus years they have declined significantly. They do NOT protect your financial interest, or extend a hand for advice, assistant etc. If you are a member monitor you accounts closely.Pennsylvania State Employees Credit Union
Date: 05/15/2025
We appreciate receiving your feedback as we take our members' concerns very seriously. For confidentiality reasons, we contacted the individual directly and consider the matter closed.Review fromSamantha H
Date: 04/12/2025
1 starSamantha H
Date: 04/12/2025
Worst bank Ive ever banked with. The daily limits are way too low and they lock out my account for minor mistake I make. Like its my hard earned money that I made. Cannot wait to delete my account this weekPennsylvania State Employees Credit Union
Date: 04/18/2025
We appreciate receiving your feedback as we take our members' concerns very seriously. For confidentiality reasons, we attempted to contact you via telephone on several occasions and were unable to reach you. If you still need assistance and wish to discuss further, at your earliest convenience, please contact us at ************** and we will be happy to further assist you.Review fromRichard E
Date: 12/04/2024
1 starRichard E
Date: 12/04/2024
Switch to **** or really any other bank. This credit union is potentially one of the worst.Pennsylvania State Employees Credit Union
Date: 12/10/2024
We appreciate receiving your feedback as we take our members' concerns very seriously. For confidentiality reasons, we attempted to contact you via telephone on several occasions and we were unable to reach you. We have taken action to resolve your concern. If you still need assistance and wish to discuss further, at your earliest convenience, please contact us at ************** and we will be happy to further assist you.Review fromEric S
Date: 10/21/2024
1 starEric S
Date: 10/21/2024
You must submit proof of car insurance on any active auto loan with psecu. You must also maintain an active savings account to keep the loan active. I am into my third year term and for some reason they picked this year to ask for proof of auto insurance via mail and email. I responded to this request back in August. Several days went by and I then received a written letter stating that $250-300 would be added to my loan if I did not send the required documents by x date. I picked up the phone and asked to speak to the supervisor (8/27). When I informed her that I had sent the requested documents over via email she said we could just handle it over the phone. I pushed for her to do the research because I sent the documents accordingly. After 15 minutes she said she found the email but the link has expired. She stated emails can take 7-10 business days to open. She offered to call the insurance company and took care of it on her own. While i appreciated that , it was not necessary and double the work because I had already send the documents over. Here we are today, I get another email regarding the same request for the same documents. I called the phone number and asked the *** why this credit union is so disorganized and incapable of documenting proper communication. From my angle, it appears they are just trying to find a way to penalize customers for anything they can find. Oh, and the supposed reason for this new email was because my insurance expired two weeks after my initial phone call in August. The funny thing is, I have proof that I renewed my insurance prior to my initial phone call and the supervisor failed to ask the insurance company, let alone document any communication she had with me. Apparently the *** had to listen to my phone call from that date all over again. To prove they are phishing for money, the email they sent me today is 37 days beyond my alleged lapse of insurance coverage. If you were that concerned you would have contacted *******.Pennsylvania State Employees Credit Union
Date: 10/30/2024
I am writing in response to your email dated October 23, 2024, regarding a complaint the Better Business Bureau (BBB) received about PSECU. Please know that due to the sensitive information being submitted, we contacted the individual directly on October 28, 2024, and consider the matter closed.Review fromJuanita P
Date: 09/25/2024
1 starJuanita P
Date: 09/25/2024
Do not trust this bank! I have been with this bank since 2000, when I first started employment with the state. For years, I felt like this bank turned down everything I applied for, yet my friends with lower credit would always be approved. However, I stayed because it was convenient. Recently, I received a check from a family member that was returned. I covered the check from my own money immediately. Well, I went to use my mobile banking, and I was locked out of my account, so I called **********************. I got a very rude and unpleasant representative who told me the bank has canceled my mobile banking and all ATM deposits because a year ago the same thing happened, and I was "counseled" about it. Two checks written to me from another party were returned in a year, and I was punished as if I wrote the checks myself. I also covered those checks immediately. Yet, this has not happened to other people I know who have been in the same situation. It's like they don't like me or people like me. Also, when I asked to speak with a manager, they put me through to voicemail, and they never called me back. A few weeks later, I called in again. This time the manager got on the line with a confrontational attitude. He was rude, disrespectful, and kept talking over me. He also stated a manager doesn't have to call you back if they determine your call is not relevant or important. I notice PSECU's level of customer service is the worst I've ever dealt with at a bank. Needless to say, I'm done after 20+ years of banking here. I'm going to a military credit union. Be cautious of this awful bank... better yet, don't even join this distasteful, discriminatory, and dishonest bank. Yes, they lie too!Pennsylvania State Employees Credit Union
Date: 09/30/2024
We appreciate receiving your feedback as we take our members' concerns very seriously. For confidentiality reasons, we contacted the individual directly on September 26, 2024, and consider the matter closed.Review fromBrian S
Date: 08/30/2024
1 starBrian S
Date: 08/30/2024
I'm very angry at PSECU, they stolen my money. I will call to Lawyer ******* will take care of my financial, attitude awful, I hate ******* they refused to communicating to me because of deafness. I want to sued ******* and PSECU.Pennsylvania State Employees Credit Union
Date: 09/09/2024
I am writing in response to your email dated August 30, 2024, regarding a complaint the Better Business Bureau (BBB) received about PSECU. Please know that due to the sensitive information being submitted, we attempted to contact the individual directly by phone. Unfortunately, we were unable to reach the individual. A letter was sent on September 9, 2024 of the resolution. At this time, we consider the matter closed.
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