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GoCertificates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Payments.

Reviews

Customer Review Ratings

1.14

Average of 28 Customer Reviews

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Review Details

  • K. W

    Date: 07/15/2025

    K. W

    Date: 07/15/2025

    If I could leave a negative 100 I would. Paid them $76.00 for Birth Cert. which they said I would receive in 3 months. After three months nothing. Contacted them and they said now it is 4 Months. After 4 months nothing. Contacted them again, and now its 6 months. This site is a SCAM! They keep ghosting me now because I am trying to get my money back as I did not receive the service I paid for.

    GoCertificates

    Date: 07/16/2025

    I can help with a refund if you can provide me with more information. I tried looking up your order with the email address you provided here of *************************** but I do not see any order with that email address.

  • Stephanie W

    Date: 07/09/2025

    Stephanie W

    Date: 07/09/2025

    Do not use this service. They'll take your money and not provide the service. They also claim no refunds. I went to the bank and reversed the charges and canceled my order. I can see why they are not approved.

    GoCertificates

    Date: 07/10/2025

    The order was placed on July 1st. The order hasn't been processed yet because we are waiting on the customer to pass the identity verification questions.

  • Kathleen H

    Date: 06/10/2025

    I applied for death certificates May 19 and have not gotten anything yet. When I call them I eventually get cut off. I've paid them. I just want a refund at this point.

  • Clivia B

    Date: 06/05/2025

    the star rating should be - 5 ************ starts out ambitious and then you realize every few days you get an email or a text saying they have not received your ID to verify who you are, and then when they have it they cannot ready and I received about 5 emails, 3 texts saying they could not read my ID, when it is a jpg format. Finally after 4 weeks they could read it then said you need to prove family history, ok sent the documents, it started all over again, they did not get them , could not read them. It is a stalling tactic, I have been waiting since beginning of April. I just received a text the other day, they had not received anything. Now I am asking for my money back, I am done with the deceitful business practice. It is amazing that they are still getting away with this. There are so many people who have the same problem.

  • Jerry G

    Date: 01/11/2025

    Ordered and paid for express shipping no email confirmation or anything only thing they did was take my money paid for 1-2 day shipping as well

  • Bryan D

    Date: 11/22/2024

    Ordered birth certificate on ******************. Disputed charge with bank when didn't receive. Refunded 31$ November 7th. Is there a lawsuit with this company?

  • Henry C

    Date: 12/23/2023

    Do use this site to get any of your documents. They will take your money. Then start asking for more documents after the transaction is completed. Once you ask for your money back they start giving you different dates on how long it will take to get it back.
    As of this review I'm still waiting for a refund!!

  • Stephanie G

    Date: 08/17/2023

    I order my birth certificate on July 11 2023 and I have never gotten it. I have called and got voicemail and it has been over 2 months and they don't even have the decency to call anyone back. The 1 star was because that's the lowest you can give it just a scam and you people need to go to prison for taking all these people money.

  • Lance S

    Date: 08/15/2023

    There customer service sucks tried calling over and over only to get an answering machine will never do business with them again and will tell many of there bad customer service

  • Douglas C

    Date: 06/06/2023

    I placed an order which I paid for expedited derived and it took 2 weeks to get a response via text that my order needed additional verification due to my DL being expired which is why I need my birth certificate in the first place. I’ve left multiple messages on their customer service line and no response.
    This is just a horrible way of doing business. Please do not use this service.

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