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GoCertificates

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1.14

Average of 28 Customer Reviews

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Review Details

  • Kaci T

    Date: 05/23/2023

    I have yet to receive an email or call back from anyone, my order was sent through their site on 3/23, and they quoted 20-25 business days after receipt of request. About 40+ business days have gone by thus far, I just want to know if it is coming or if I should order another from the state. Either way, I feel cheated.

  • Penelope S

    Date: 05/18/2023

    All the people saying that they never got there’s are impatient I received mine. Yes it took a while but I got it. It takes about a month and a half. But I would totally order from them again.

  • James H

    Date: 05/17/2023

    James H

    Date: 05/17/2023

    My main frustration with this service is that after I paid my money I have tried multiple ways to get into contact with them I have emailed and called the service center only to be ignored or transfered to an answering machine. I'm at the point to where I want a refund and not the certificate. The main reason I have been trying to contact someone is because I have read that the certificates are not being delivered in the time promised. I have a time sensitive reason to get my certificate and cannot afford to wait any longer than necessary. All I really wanted was for the service provider to assure me that would not be the case. I just feel if someone is paying you for a service you should respect them and provide the best service you can. Using this service has been a waste of time and money.

    GoCertificates

    Date: 05/18/2023

    Mr. H*****: Your birth certificate request was processed on 5/16 the same day you placed the order and was printed and mailed out to you on 5/17 so you should be receiving it in the mail soon.

  • Miranda H.

    Date: 04/28/2023

    Miranda H.

    Date: 04/28/2023

    The absolute worst!! Ordered from them 2 months ago. They said shipping would take 30-45 days. I emailed at 45 days wanting a refund and they refused saying it’d take 30-50 days. So I emailed them again at 50 days and they still will not give me a refund, they just keep saying it’s coming. Do not order from these scammers

    GoCertificates

    Date: 05/01/2023

    We're sorry for the confusion about your order that you placed on 3/1. It was printed and mailed out on 4/27 which is 40 business days.

  • David L

    Date: 04/20/2023

    David L

    Date: 04/20/2023

    I'm researching someone who died about 150 years ago, and they won't submit my request to Colorado until I provide proof of my blood relation. Ok, Genesis: the Begats. There's my damn proof of relation. This is absurd. VitalCheck has been no better. These are historical public documents which could in no way be used to steal an identity (SSNs didn't exist for nearly a century after my subject's death). I would caution everyone to not use either of these two awful middle-men. Just call the office you're needing documents from.

    GoCertificates

    Date: 05/01/2023

    We're sorry for the confusion about your order. We aren't able to process your order because the state office who issues the death certificates only have them available starting in 1900. You would need to contact the CO Dept. of Health-Vital Records Division at ************ to see if they can assist you on how to get a certificate before 1900. We've initiated a full refund since we are unable to issue the certificate.

  • Cartina W

    Date: 04/13/2023

    Cartina W

    Date: 04/13/2023

    DO NOT USE THIS COMPANY! I never received the birth certificate I ordered and paid for. Never received a refund. I wish I had read the reviews before I ordered. Hoping this will save someone else from waisting their money. I wish I could give no stars because they are a scam.

    GoCertificates

    Date: 04/24/2023

    Does the customer have an order number? I tried to find an order in our system under the name and email address provided, but am not able to find anything.

  • Mary S

    Date: 04/13/2023

    Mary S

    Date: 04/13/2023

    After this Company receives your money. They send an email with a rediculous turnaround time!

    45 days..

    GoCertificates

    Date: 04/24/2023

    The 30-45 business day turnaround processing time is set by the Department of Public Health.

  • Diamond D

    Date: 03/30/2023

    I ordered a birth certificate march 13th 2023 they website says 3-5 business days I never received it it’s been over 2 weeks now i will take it as far as in filing a lawsuit on whom ever is behind “Gocertificates.com” I went to my local DSS office and was gave this website on a piece of paper from a Employee that was servicing me at the office so with this being said it is pretty sad we have to go through this for a document and it’s sad how far people will go to scam people out of their money for certificates. The one star is so that I can write and send this interview get ready for a law suit in case because this just not right what so ever every one that was scammed don’t worry this company/website will be shut down pretty soon

  • Erol Y

    Date: 03/18/2023

    Their website implied they were a representative of the state and thus qualified to issue replacement birth certificates. This is not the case.

    The certificate received was incorrect as it did not match the information entered on their website. I have requested a refund that, so far I have not received.

    Recommend against using this company for any replacement certificate needs

  • Sierra U

    Date: 03/06/2023

    They are absolute thieves. I placed my order February 1st. On February 15th, it was sent to South Carolina. It is now March 1st. I clicked to check status and it read that I had to contact the state office. So I did. SC said they don't have my order. I called Go Certificates and of course I got a voicemail, how convenient for them! Do not use these people. They are thieves and you will NEVER get your certificates and they will never refund your money. They expect people to give them money for free. I guess no one taught them that's not how it works.

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