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Business Profile

Producers

MI Windows And Doors, Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for MI Windows And Doors, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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MI Windows And Doors, Inc has 8 locations, listed below.

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    Customer Complaints Summary

    • 20 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/10/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a full set of windows from the company with a lifelong warranty on the product. We've had multiple window handles come undone, rendering the window unable to open or close until fixed. The company has offered a bead to self-fix the issue. More significantly, we had a window crack from one end to the other, without cause, no precipitating factor. Our prior windows had no issues like the ones were experiencing and they were in the home far longer. Please help us remedy this by getting this glass repaired. it is a significant cost burden for us and is an issue with their product workmanship.

      Business Response

      Date: 06/13/2025

      Hello,

      At this time, our warranty does not cover glass breakage. Please find notes from our service team below:

      Regarding the cracked insulated glass, while our lifetime warranty does cover many aspects of the window systemincluding insulated glass unitsit does not typically extend to glass breakage unless it results from a manufacturers defect. If this crack would have been within the first year of manufacture we would have gladly replaced this glass. Unfortunately this was not the case and at this time we do not offer Sunrise Windows any chargeable parts. 

    • Initial Complaint

      Date:06/03/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a transom window. It has been replaced twice thus far. There was a thick line defect through each of the transom windows. Here I wait now to hear from the company as to when the 3rd transom window will arrive. This was ordered back in February 2025. I have tried calling MI Windows/Sunrise Windows several times. I got no where. I don't have an order number as the installer won't provide me with the order number.

      Business Response

      Date: 06/13/2025

      Hello,

      Have you been working through a dealer or directly through our service team? If it is through a dealer, I am unable to find your case without an order number

    • Initial Complaint

      Date:04/22/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 27, ************************************************* the master bedroom had cracked and a faint water line leading from the bottom left hand corner of the MI Window 3500 window to the floor trim. After hiring a leak detection company to come out to assess my house in March 2025, they determined the leak was from the window with thermal imaging. On April 9, 2025, I called the customer service number for MI ********************** to report the manufacturer defect and seek to have the window fixed or replaced under their stated 10 year new build warranty. After my phone call, I emailed them a copy of the leak report and interior and exterior pictures as we had discussed. On April 18, 2025, I received an email from customer care listing six different reasons the leak could have happened. Now, this house is barely 2 years old and I've had many professional roofers, insurance inspectors and leak detection services come to inspect it. They all determined the leak is from the window. The weep holes are clear. When I replied to that email stating that those reasons are just excuses to not honor the warranty, they misread my leak report (in which two separate leaks on two opposite ends of the house were inspected, one of which was a roof leak in the back of the house and one was this window leak in the diagonal opposite front end of the house). The reply I received from them twisted the leak report finding to say this leak was caused by driving rain and an " act of God" as the report details regarding the roof leak. That is impossible as I the leaks are as far apart as possible. And none of my other 10 windows in my house, including one placed 3 inches to right of the defective one, have this issue. Which is why I am confident it's a defective unit. This company is trying to deflect and explain away poor quality control and default on their 10 year warranty posted on their website.

      Business Response

      Date: 06/13/2025

      This case was ruled as storm driven rain, thus our warranty does not cover this issue

    • Initial Complaint

      Date:01/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bedroom windows were installed 2019. I am original owner. The windows are very drafty. The wind blows through the windows causing the shade to fan out. I have contacted customer service and their answer was the ********************** are for light. They referred me to the four page warranty. I also submitted pictures of condensation on the windows. The condensation runs down the inside of the windows and the outside. The inside wood shelf under the window catches puddles of water that I constantly have to wipe up. MI refuses to accept responsibility. I requested a tech come out and look at the windows. I was basically cut short. It appears customer service has an obligation not to honor the warrant.

      Business Response

      Date: 07/09/2025

      According to our records, we sent a technician out to inspect the issue. If this is not the case or the issue is still persisting, please let us know and we will contact a service manager to move forward.

      Customer Answer

      Date: 07/10/2025

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 22859942

      I am rejecting this response because:  The bedroom windows continue to be covered in water each morning that drips down onto the ledge.  The rest of my windows do not do this.  Eventually the wood will rot below the windows.  The tech sealed around the windows but that is not the problem.  The three bedroom windows need to be replaced under the warranty.  The house is only 4 years old.


      Regards,

      ***** ****

      *******************************

      ***************

      Denton Tx








      Business Response

      Date: 07/10/2025

      Thank you for letting me know. I have reached out to our service manager notifying them that the new seal around the window did not work and we need to send someone back out.

      Business Response

      Date: 07/10/2025

      Update from our customer care:

      01/29/********** for manufacture issues
      There was nothing wrong with the windows
      Weatherstrip was all good on them also
      Service Completed
      ****** *******

    • Initial Complaint

      Date:10/20/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good afternoon, I submitted a warranty claim #******** for a patio sliding door that spontaneously shattered, and the business has yet to resolve the issue. I had 2 different vendor technicians and house warranty company (****) diagnose the issue and they all stated in writing that it was due to a manufacture defect from MI Windows and Doors.

      Customer Answer

      Date: 11/15/2024

      Good morning. Can I get a status update on this case? I believe the business is due for an answer.

      Very respectfully,

      **** ******

      Business Response

      Date: 11/22/2024

      Hi - Is there a case opened with our service team? If so, can you provide the case#?

      Customer Answer

      Date: 11/22/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 22448585

      I am rejecting this response because: As requested, the case warranty claim # is ******** for a patio sliding door that spontaneously shattered, and the business has yet to resolve the issue. I had 2 different vendor technicians and house warranty company (****) diagnose the issue and they all stated in writing that it was due to a manufacture defect from MI Windows and Doors.

      Regards,

      **** ******





      Customer Answer

      Date: 12/17/2024

      Hi. What is the status on the below case? I believe the business is due for a resolution to the matter.

      Customer Answer

      Date: 12/19/2024

      Good morning. Any updates on this case by any chance? I belive the business is due for a response.

      Customer Answer

      Date: 12/27/2024

      Good morning. The company has been in contact with me and trying to resolve the issue. The expressed that they need a couple more weeks though. Can you please re-open the case?

      Customer Answer

      Date: 12/30/2024

      Hi. Any updates to the case by any chance? I believe the company is due for a response.

      Customer Answer

      Date: 01/01/2025

      Hi *******. Thanks for the prompt response. The company has been in contact with me and requested more time to resolve the issue (about a couple more weeks). Can you please re-open the case?

      Customer Answer

      Date: 01/06/2025

      Good morning. The company expressed to me via email that they're still working on resolving the complaint and requested more time (about a couple more weeks). Can you please re-open the case until they resolve it?

      Customer Answer

      Date: 01/06/2025

      Good afternoon ma'am. As requested, attached to this message is the additional information I received from the business indicating that they need more time to resolve the issue (about 2 weeks). They are not aware of having to contact you with any additional information and thats why they have not. Is anything else needed to re-open the case until its resolved? 

      Customer Answer

      Date: 01/10/2025

      Good afternoon ma'am. As requested, attached to this message is the additional information I received from the business indicating that they need more time to resolve the issue (about 2 weeks). They are not aware of having to contact you with any additional information and thats why they have not. Is anything else needed to re-open the case until its resolved? 

      Customer Answer

      Date: 01/13/2025

      Good afternoon. Any updates on this case? I believe the business is due for a response.

      Customer Answer

      Date: 01/14/2025

      Good morning. Any updates on this case? I believe the business is due for a response.

      Customer Answer

      Date: 01/15/2025

      Good afternoon. Any updates on this case? I believe the business is due for a response.

      Customer Answer

      Date: 01/17/2025

      Good afternoon. Any updates on this case? I believe the business is due for a response.

      Customer Answer

      Date: 01/28/2025

      The business MI Windows recently issued me a $833.06 check to settle the Better Business Bureau complaint ********. Please mark the complaint as resolved.

    • Initial Complaint

      Date:08/22/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MI windows have been warrantied for 10 years and in those 10 years I have had to request replacement of several windows including a claim I have currently to replace second floor windows, Currently they have asked me to complete a form of which I have no knowledge of window specifications and due to them being a part of MI home builders warrantied windows this information should be a matter of record in their database. I have been told that the warranty will be discontinued as of December of this year meanwhile all of the windows have yet to be replaced with better windows only replaced by the same cheap windows that fall apart within a year or so this time last year I replaced several windows due to broken seals and condensation, This is not in keeping with MI homes who claim to be top in windows and doors. I am pending completion of a warranty form to replace 2 windows on the second floor both in bedrooms. I am all of sudden required to provide the specs of windows that I have no idea of and no labels as they mentioned are carved anywhere on the inside of these windows, These windows are junk and after market none of which are being replaced by the windows shown on their website. Homeowners have been ripped off with these cheap windows and will be responsible for financially replacing all of these windows - MI ripped us off and new customers should be aware. The ********************** are General Aluminum - cheap

    • Initial Complaint

      Date:07/02/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased our new home 1 year ago. During the walkthrough it was apparent all 4 windows of one certain type would not open, or if opened it would get stuck and not close. Here we are ***************************** and they still arent fixed. I send emails and receive the same lame response: they are backed up and will get to us when they can. Finally a tech comes out and he cant figure out a fix so he says his supervisor will come out. Over 2 months of me emailing and the supervisor finally comes out, says he will send replacements but only sends the bottoms even though the tops wont work. I contact customer service again to be told I just need the bottoms, it doesnt matter that the tops dont work. Then I get a call from the tech supervisor and when I answer he is immediately yelling at me. Even when I try to diffuse him and the situation he acknowledges his actions, apologizes but then goes right back to yelling at me and telling me they will not repair or replace the windows, new ones must be bought..

      Business Response

      Date: 07/09/2025

      I can not look at this case in our system as we do not have the address or case number that this is associated with

    • Initial Complaint

      Date:06/27/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a new *************** home that was built in Dec. 2022 and one panel on the sliding glass door imploded. I contacted MI and they told me that it is not covered under warranty. They were supposed to open a case and review the pictures that I sent to assess if it was an incorrect install or defective door or another reason. Based on my conversation with MI, they made comments eluding to something or someone hitting the door (door is behind a screened in patio), and without being able to properly assess told me my house may have settled causing one half of the door to implode while the other panel did not. I was supposed to receive a confirmation from my case ******** telling me what cause my door to implode. I have no way of knowing if it is defective, if installed incorrectly or if there is any validity to their guess that a house can settle and cause half a sliding glass door to crack. I will have to hire an engineer to come out and take a look at the shattered door and overall house to assess to see if the rest of my MI windows will start imploding. When I question the things being told to me, MI retracts what they told me and tells me that they can say for certain. This is going to cost me a lot of money in order to find out what happened to my door and who is at fault - defective, install or house settling issue.

      Business Response

      Date: 07/09/2025

      According to our records, we offered a new glass pane with installation and pricing choices. There was no response to this and the case was closed after the quote expired

    • Initial Complaint

      Date:06/19/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a window installed in my living room in 2017. Its a picture window with a sliding window on each side. The glass on both of the sliding windows has cracked. I reached out to the company that installed them, and they no longer do window installation, but gave me the information for MI Windows, the manufacturer of the Sunrise window I had installed. I was told that my window is not under warranty, so they cant help me. I then replied to the email and asked if I can purchase new sliding windows to replace the cracked ones. Again, I was told **** is not able to offer the replacement glass as we are not handling any chargeable orders for Sunrise at this time. MIWD would recommend reaching out to a local glass company for assistance in obtaining your replacement glass . This is ridiculous, I should be able to order a replacement sliding window when the glass is crackedthis seems to be a defect in the design. Im not even trying to get something for free. If I have no warranty, fine, but Im willing to pay to replace it! After reading through some of the complaints, I now know I need to find my paperwork and find out if I do actually have a warranty or not. This company seems to not want to stand behind their products or their promises. I will be telling anyone who will listen about this company and their sub-par products, and shady business practices.

      Business Response

      Date: 07/09/2025

      MI Windows does not cover glass breakage in our standard warranty. We also do not sell windows direct to consumer. Homeowners must go through local dealers to have out of warranty replacement and repair work complete

    • Initial Complaint

      Date:06/06/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased vinyl replacement Windows manufactured by Sunrise from Windows Direct of ********** in 2022. MI Windows is the parent ******* of ******** The Sunrise Windows have a Lifetime warranty. In January of this year I noticed a draft coming through my double hung windows during a cold spell. Upon further inspection I noticed the upper sash of my windows were not square and had a 1/8 inch width variance from top to bottom. The bottom sashes are perfect. There are a total of 19 upper sash windows with this defect. A picture of one of the defective windows is attached. Notice how the gap between the edge of the window and window frame widens as you move from the top to the bottom of the window. The gap is enabling air from the outside to seep in my house. MI Windows has ignored my requests to replace the windows and is pushing me to rectify the matter with the installer. I have been in contact with the installer and they have not been of any assistance. From my perspective this is not an installation issue but rather a manufacturing issue. The installer can only work with what is provided by the manufacturer which in my case is windows that are not square. I offered to drop the matter if MI Windows can provide me a manufacturing specification which shows the width of their windows can vary by 1/8 of an inch. They have not provided me this information which suggests they know they have a quality problem and dont want to own up to it.

      Business Response

      Date: 07/09/2025

      We attempted to have our local dealer go inspect this issue but the homeowner did not respond to any calls. Please see our notes attached

      Customer Answer

      Date: 07/10/2025

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 21814964

      I am rejecting this response because: the installer did come to my home and make adjustments but it didnt help. You cant make a window thats not square to function like one that is. MI Windows made a product of poor quality but doesnt want to take ownership of the problem. 


      Regards,

      **** ******








      Business Response

      Date: 07/15/2025

      Most recent correspondence from our service team - 

      we are going to get a service technician out to the home to inspect for any manufacturing concerns with the window. This is a courtesy and outside the terms of the Sunrise warranty as the Sunrise warranty does not include inspections or labor. A technician will contact the homeowner directly to schedule the appointment in the next couple of weeks. 

      Customer Answer

      Date: 07/16/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      **** ******

    MI Windows And Doors, Inc is NOT a BBB Accredited Business.

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