Complaints

This profile includes complaints for MI Windows And Doors, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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MI Windows And Doors, Inc has 8 locations, listed below.

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  MI Windows And Doors, Inc

  2550 Interstate Dr Suite 400 Harrisburg, PA 17110

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  MI Windows And Doors, Inc

  635 S Front St Milton, PA 17847-1017

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  MI Windows and Doors

  7555 E State Route 69 Prescott Vly, AZ 86314-9468

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  MI Windows And Doors, Inc

  7555 E State Route 69 Prescott Valley, AZ 86314-9468

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  MI Windows And Doors, Inc

  1735 Heilig Rd Salisbury, NC 28146-2314

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased and paid in full MI windows May 14 2021 from company ***** in Ocala FL Installation started Dec 2021. All windows had energy performance rating stickers stuck on them. These stickers are required for inspection. One window did not fit and one that did installed April 2022. It did not have that sticker on it, frame was damaged and screen did not fit. Calls to ***** about damage have led to the manager of windows Tom hanging up on me. A rep from ***** ***** came to fix the original "botched" install job and the damaged screen and provided a paper copy of an ERP sticker. He also stated that I received standard windows and not ones custom for my window measurements and so many tubes of caulk used to "make the windows fit", hence what I call the botched install. Also a customer care rep from MI, B. H****** states she cannot find a second order for this damaged window as this is the one that replaces the one that originally did not fit. This leads me to believe the damaged window is not brand new. MI webpage mission statement is to "Get it Right Every Time", that their dealers feel great about selling their product, and customer care members are attentive and provide exemplary service. Both ***** and MI have pictures of damaged window and the terrible install job yet *** at ***** hangs up on me and two reps from MI, B H****** and B. S******** have stated would put me in contact with a rep in the Central Florida area but I have not heard from either since July 13th. Neither company seems to want to assist me. ***** has refunded me $937. However I still have to fix what the outside of these windows and sliding door also installed look like. It will require paint and framing and maybe a contractor to make them look like it was a professional job. Therefore I feel one of these companies should refund back to my ******** ******* the balance of $2147. This is original cost $3334 less the $937 less permit fee of $250.

  Business Response

  Date: 09/21/2022

  Hello *******,

  We are so sorry to hear of the frustration. Unfortunately, our service techs and our engineering department reviews the damages to the window and have found these to not be manufacturers defects, but a result of installation. We recommend you contact your installer for a resolution.

  
  Thank you

  MI Windows and Doors

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For nearly one year I have attempted to have my defective windows replaced per the warranty. I initially presented the necessary information along with my deed and subsequently received a quote, I signed the quote and returned it to MI windows. I a call and was informed that I would need to provide my credit card information. I provided the card information and was told the windows would be replaced within8 weeks. The 8 weeks passed and I called the company; I was informed that the windows installers were unable to reach me because they didnt have a phone number. This was untrue as my number, email address, and physical address were prominently displayed on all documents. I was told that I would need to resubmit the claim information again. Since that time have I have submitted photos, claim forms, measurements me signed quotes 5 different times. Each time I have been told that something was missing and the process would have to start all over again. The last time I wa told that I would have to climb on a ladder to measure defective windows over 14 feet high. I am being given the run around by this company. Each time I’ve called I have talked to a different individual and that individual would advise I needed to speak with a supervisor. I’ve left messages with a supervisor however no return call. Please assist me with getting my defective windows replaced Thanks so much.******************************

  Business Response

  Date: 08/17/2022

  Hello *****,

  Thank you for bringing this to our attention and I apologize for any frustration you've experienced. According to our case notes, we have received incomplete information and our service team just needs a few final details so we can complete the work. Please reply directly to the email from our service team with the needed information so we can proceed.
  
  Thank you

  MI Windows and Doors