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Business Profile

Property Management

Guardian Asset Management LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 49 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/21/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last evening we received a note on our door that our home was abandoned and Guardian would be changing the locks in the next few days. I own this home and am not in any type of foreclosure. This is private property and nobody should be trespassing or making claims on a property rightfully owned and paid for through the mortgage company ** ****. We ask that Guardian quit this activity immediately and have advised local law enforcement in ******* County to arrest any unauthorized persons trespassing on our property. Our neighbors have been advised the same and will notify police as well.

    Business Response

    Date: 06/22/2023

    Hello - Guardian is hired by ** **** to inspect loans when they are in default. The notice is posted for the borrower to reach out and confirm it is not vacant so that we can update your mortgage company. I would give them a call to discuss any loan information and confirm all is up to date with your mortgage. Lastly, we are not trespassing and are hired by your mortgage company who holds the loan for your property. We have contacted US Bank as well and informed them about your concerns and explained your house is not vacant. 

  • Initial Complaint

    Date:06/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Guardian Asset Management is responsible for the property connected to mine. That address is **************************., West Jordan, UT *******. They have let the property go to seed with an invasive weed call Yellow Salsify. There are literally hundreds, if not thousands of them flowering right now. They’ve mowed the front and backyard occasionally, but they have not mowed the back pasture since they’ve taken over the property. Even though they have occasionally mowed the front and backyard they are also filled with this invasive weed that kills every other plant around it, and then reproduces. Another weed that is seeding heavily along my property line is the Curly Dock and it is a very hard weed to get rid of because of its deep roots. When you call their office all you ever get is a voicemail. Their phone number is  ************.

    Business Response

    Date: 06/06/2023

    Hello -This property is a reverse mortgage and HUD is trying to contact the borrower to work out loan details. I can tell you we didn't lay any seed or plant anything nor would we ever. There is very little we can do but we can send someone out to address the grass cutting which is a bi-weekly service. 

  • Initial Complaint

    Date:05/29/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After eintetizing my home, the company returned to my home and stole my washer, dryer, refrigerator and television.

    Business Response

    Date: 06/01/2023

    Hello - we are reviewing the file and someone from our office will be in contact with you to discuss. 

    Customer Answer

    Date: 12/12/2023

    I received your letter dated June 11, 2023 but have been out of my home as a result of the damaged caused by the Guardian Asset Management. The company, Guardian Asset Management, has not resolved this issue and will not return my calls to resolve the issues. I have left messages with their representative, but she has not returned my phone calls. I remain dissatisfied.

    Business Response

    Date: 12/12/2023

    Hello - can we have the address in question?

    Business Response

    Date: 12/12/2023

    Sorry we missed the address. This loan seems to be current with your bank and we no longer inspect this home for them.

  • Initial Complaint

    Date:05/19/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We live next-door to the property they so-called manage. The grass is up to my hips. I kept emailing them to Warn them of a branch that was going to fall down into our yard. They did nothing. One of the branches fell as my kids were jumping on the trampoline, 5 feet away. Someone is going to get hurt because of their neglect of the property.

    Business Response

    Date: 06/01/2023

    Hello - I do see that someone was out there recently and should have cut the grass and taken care of the majority of the issues you have listed. We will be sending our own personal crew to take care of the lawn and other issues listed below. 

    Customer Answer

    Date: 06/02/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***********************************

  • Initial Complaint

    Date:05/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over the last two months, I have come home to find, taped to my door, a paper stating that Guardian Asset Management had been informed that my property was vacant and/or abandoned. I thought I could just inform them that I work late and sleep there every night. I actually talked with a person. I thought I had taken care of the matter. On 4/27/23 I came home to find my outbuilding broken into, the locks on my back door drilled out and new locks in place and a key safe hanging on the door knob. I contacted the local Sheriff Office. They want to treat it as a civil matter.

    Business Response

    Date: 05/01/2023

    Hello - would you please send us the address in question so that we may help you?

  • Initial Complaint

    Date:04/06/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A strange note was left at my home and I have called the numbers multiple times with no response. We own the home and are not late on our payments. Our mortgage company has no idea what you are saying and have not heard of your company. You are trespassing on our property. We have cameras as well. Please call us back to resolve this issue and do not trespass again. I have read the other complaints. Do not break our door down or trespass again. You will not be happy you did.

    Business Response

    Date: 04/11/2023

    Hello - we do not manage the actual loan but ********** Mortgage should be able to tell you why an inspection was ordered at your house. I will find out why no one would return your call from our company but the house is marked as occupied so we will not inspect again unless ********** orders it. Again the notice is just to inform you that we were there but we would never do anything further.

    Customer Answer

    Date: 04/11/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *************************

  • Initial Complaint

    Date:04/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company left a notice on our front door stating that our home is now under the management of their company and the property may not be entered until the property is up for sale. We purchased our home seven months ago and have never been late or missed a mortgage payment. We called our mortgage company to verify and they stated that this company was not sent by them and that we are in good standing. This company needs to have action taken against them for unlawful behavior and harassment of innocent people.

    Business Response

    Date: 04/04/2023

    Hello - we are hired by ********** to inspect loans who administer inspections on default loans. We simply leave that notice for you to contact the bank or us to explain it is not vacant. Our team has given your response to Shellpoint for them to reach out to you. 

    Customer Answer

    Date: 04/05/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because: I do not have a loan with ********** and have never heard of this company. What do I need to do to report my home to you and them as occupied? 

    Regards,

    ***********************

    Business Response

    Date: 04/11/2023

    Can you send the address in question? I am trying to locate the property in our system.

  • Initial Complaint

    Date:03/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have come to my house several times and stated that my property was. I called my mortgage company and they said they updated to show that my property is owner occupied. I am not late on my payments. Im in a trail modification and have completed it. The bank has stated that no one should be coming to my property with letters to change my locks or not to enter. I will defend any trespassers or intruders. My wife and kids will not be violated at all. You can call my bank and verify that my account is good.

    Business Response

    Date: 04/04/2023

    Hello - we are hired by ********** to inspect loans who administer inspections on default loans. We simply leave that notice for you to contact the bank or us to explain it is not vacant. Our team has given your response to Shellpoint for them to reach out to you. No one is intruding or breaking into your house so there will be no need to defend your family.

  • Initial Complaint

    Date:03/15/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a foreclosed property and Guardian Asset Management LLC was the company responsible for cleaning out the belongings in the property. The purchase contract specifically stated that the property was to be cleaned out before transfer. Once the transfer was completed it appeared that the property was cleaned out until I went to the attic and found all the garbage form the first and second floor thrown up there. Guardian representatives tried to hide the trash in the attic so I wouldn't notice until after the closing. They also damaged one of the windows on the second floor. Trash including food and waste was thrown in the attic and created a health hazard. I had to hire a company to clean out what was supposed to be cleaned out by Guardian and pay out of pocket. I tried contact Guardian directly multiple time but no one provides any assistance. I would like to be reimbursed for the costs of cleanout since Guardian was the party responsible and failed to uphold the terms of the contract.

    Business Response

    Date: 03/22/2023

    Hello - would you be able to provide the photos and or receipts of removal from the items in the attic?

    Customer Answer

    Date: 03/23/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because:

    Photos attached. 

    Regards,

    *****************************

    Business Response

    Date: 05/16/2023

    Hello - we will have our General Counsel reach out to you and get your information to reimburse you for the removal of the trash. Once contacted we will mail you a cut in the amount of $700 and address this with our contractor.

  • Initial Complaint

    Date:02/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A note was left on my door by guardian asset, initially thought this was some kind of solicitation service.. after research I found out that this is an asset recovery company. I am not in default of my home loan and have received no certified letters via my mortgage company. I attempted to call and it seems like a scam.

Guardian Asset Management LLC is NOT a BBB Accredited Business.

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