Reviews

Review Details

• Review fromClif W

  Date: 01/12/2023

  1 star
  This place is an absolute joke. Horrible practices. I purchased a warranty, had an issue and they claim it was pre-existing, without ever sending someone to look at vehicle. No phone calls from them, only emails to the shop. But the shop had to email them over and over to get an answer, then they made multiple phone calls and couldn't even get an adjustor on the phone. Five days after initiating a claim, the shop had to contact them to find out what the deal was, nobody would answer the phone for them, they got an email from an "adjustor." Then Michael Solomon comes into the picture. I have spoken to this man 7+ times. Initially to try to get the issue warrantied but then once I realized that wouldn't happen, I decided to cancel. I talked to Michael Solomon to tell him to cancel my policy on Dec 19th, he told me the money would be back on my card within 3-5 days. I gave them through the holiday, as I know things take a little longer, but now here it is Jan 12th and still nothing, even after speaking with him again January 5th, then I called him again on the January 6th but he was "busy" and now I just called again on the 12th and again he was "busy" and not available to talk. This business will not return phone calls at all. The gentleman I just spoke with actually told me that they don't have time to return phone calls because "they are helping pregnant broken down driver's in Buffalo and California." The price upfront is the cheapest you'll find and for good reason, this place is a scam. You'll hear things from them like, "let me see what I can do, I just have to talk to the board," then no phone call back. You'll hear, "let me talk to billing," then no phone call back. Then my favorite, "Michael is busy, let me send him an interagency memo'" then no phone call back. I would never recommend this place based to my worst enemy.

• Review fromEric V

  Date: 01/11/2023

  1 star
  This vehicle warranty company uses deceptive sales practices to sell you their extended warranty coverage. I purchased a policy from them for my BMW and cancelled it within the first 2 months after they denied coverage for electrical repairs. They kept almost 20% of my $3,300 payment and pro-rated a refund even though they never paid for any repairs! I would not do business with them again and encourage others NOT to purchase any of their extended warranties.

• Review fromJosh

  Date: 12/20/2022

  1 star
  This is one of the worst companies. I had bought a warranty for a newer car that was well maintained. Because I commute and put a lot of miles on my car the factory warranty was up in a few years. Shortly after the factory warranty expired I started experiencing transmissions issues. My cars are always maintained perfectly. I don’t have the time to be without a car or stuck on the road. Concord dragged there feet for months and eventually denied my claim because they thought it was covered under the factory warranty. It was not and they are incorrect. By this time, I am driving around a car that the transmission could fail at any time. Finally, I gave them the option to refund my premium of pay for the transmission. I didn’t not have time for them to drag their feet anymore. It took over 6 weeks to finally receive my money. My thought, as others have said is they make it so annoying to get paid that you eventually stop. And because all repairs must be approved before they will pay they are hoping you get your car fixed out of desperation. Also, they are really good at answering when they are selling you a policy but rarely will answer or call back when it’s a claim. The claims adjusters actually have no direct lines so everything is through email. List of employees that dropped the ball and never called back. -Joseph (looks like he reviewed the company) -Hector ( same thing) -Marc Mike S******( upper management) Alex Brenner (adjuster) The timeline from submitted claim to finally receiving my initial money back was almost 4 months and probably 20 phone calls.

• Review fromDenise G.

  Date: 12/08/2022

  1 star
  This is a fraudulent company as they sold us a warranty the man that helped us name Jean Harris Told me this was like a brand new car bumped a bumper warranty where his exact words so I bought a policy of $3000 a year later we're having problems with our truck 1st a gasket and then all the injectors it says right on our policy injectors are covered they are not so we're out over 10 grand of our own money and I'm trying to get our money back stay away from this company the warranty is c***

• Review fromRod J

  Date: 10/20/2022

  5 stars
  I have been a customer of Concord Auto Protect for a few years now. I purchased the warranty plan for peace of mind for my car because I know repairs can be expensive. I would recommend Concord for anyone looking for a warranty company. Because they are very clear on what is and is not covered by the warranty, they don’t try to hide anything from you. I love the honesty I have gotten from them so far.

• Review fromDennis W

  Date: 10/19/2022

  1 star
  Took my money. I filed a claim nothing but excuses or no response. I am a disabled veteran. Keep clear of this company.

• Review fromJarod B

  Date: 09/28/2022

  1 star
  Signed up with this company recently to extend my vehicle warranty. While still within the 30 cancelation window, I reviewed the contract that outlines the coverages (which you don't get until sign up) and determined this plan isn't right for me. The coverage is very vague and leaves room for them to deny any repair. I have called 5 times to cancel and have not been given any confirmation of receipt of my cancellation notice via phone. They just say someone will contact me in 1 to 2 hours to finalize and I never receive a call. Stay away from companies that have advertised cancellation policies but try at all costs to avert that very endeavor.

• Review fromAhmed A

  Date: 09/12/2022

  1 star
  simply they catch you in the fine print, that's why they aren't in the top car extended warranty companies. When they want to sell you the policy , you will find 100 phone calls, when you have a claim you can hardly find someone to talk to you. First of all, you have to read the contract very well as you will be surprised with the number of things that they don't cover and the number of things that it's not mentioned and they will tell you later it's not covered. I had an issue with my Mercedes-Benz ML350, with three injectors as the service report says "Abnormal readings", they decided to fix one and ignore the others and their adjuster told me that it's not necessary and the dealership exaggerates things. three months later the other two failed completely resulting in a repair invoice of $4000, and when I am back to them they declined the repair, claiming that I should have fixed the other injectors, the ones that they decline to repair claiming they were not necessary, so why should I repair it if you guys declined it? ,... no answer, no one to talk to .... and when I insisted they said they will pay $250 as a courtesy !!!!!.