Complaints

This profile includes complaints for ClinCard Prepaid MasterCard's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  ClinCard Prepaid MasterCard

  1018 W 9th Ave Ste 200 King of Prussia, PA 19406-1225

• 

  ClinCard Prepaid MasterCard

  PO Box 60473 King of Prussia, PA 19406-0473

• 

  ClinCard Prepaid MasterCard

  640 Freedom Business Ctr Dr Ste 201 King of Prussia, PA 19406-1332

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,My wallet was stolen and my Clincard was inside, I spent hours and hours on the phone with greenphire trying to ask for a new card and they claim that my account does not exist, and 2 days ago they sent a message saying that my card was loaded. I have all my money stuck without being able to take it out. they say that I have to replace it with the provider, but I called and they can't ask for a new card, the bank has to solve it and they are avoiding the problem and simply saying that the account does not exist. They asked me for the token number, I passed it and they keep saying that the account does not exist. I need my money and it's stuck because nobody wants to solve it. I just want my money, I'm not asking for anything else.

  Business Response

  Date: 06/24/2023

  Hello, 
  
  I apologize for your experience with the Clincard and the Cardholder Support team. I have sent you a message directly addressing your concern. 
  
  Please let me know if you have any questions. 
  
  Thank you, 
  
  ******
  Greenphire Support

• Initial Complaint

  Date:06/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled an order with ************************* order number ************* and they never put my refund back on my card.

  Business Response

  Date: 06/13/2023

  Hello, 
  
  I apologize for your experience with your Clincard. I have reached out to you directly via email regarding your transaction inquiry on your card. Please let me know if you have any questions. 

• Initial Complaint

  Date:05/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent a clincard for a Research study in which my account was awarded $2360.00 for the study I completed. I called the clincard customer service number listed on the activation for the card. The customer service rep I spoke with scammed my card stating that because I completed the research they are going to send my a $100 gift card and needed my complete address.I knew this was a scam so I hung up and called back and the rep told me they don't give gift cards when completed. I went to the bank to remove the money, but the 1st rep I spoke with had already start removing funds. I want others to be aware that clincard reps work in the inside to steal funds off the cards. Be Aware. You have been warned

  Business Response

  Date: 06/14/2023

  Hello, 
  
  I apologize for your experience with Clincard. 
  
  I have reached out to you directly via email with information regarding our investigation into your complaint. 
  
  Thank you, 
  
  ******

  ********** Support

• Initial Complaint

  Date:04/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Having a lot of trouble with this horrible off name ***** of a bank company. I called on Tuesday trying to figure out how can send money to my bank out of town and the call took hours to even get the online registration to work while the agent on the phone kept trying to get me off the phone and leave me hanging (problem unresolved) every step of the way/call. They said the website was down and to try again later and will Escalation this ever day I called (Wednesday, Thursday, and Friday) as well every time call there is no manger aviation to speak with and everytime say will escalat this. I called Friday due to login works randomly and that was told 3 days later my bank account that added, should be available for xfers online on there website but was not. Without getting any info nor looking into this the agent says "all I can do is escalate this and no supervisor is available right now"....

  Business Response

  Date: 04/18/2023

  Hello *******,

  We have reviewed your account and do see that you last called support and were assisted on 4/12/2023. Per the records on your account, it looks like you were able to perform the card to bank transfer for the card balance on 4/14/2023. 
  
  We do see that you reached out to Support 5 times. Once on 3/24/2023, once on 4/2/2023, and three times on 4/12/2023 where you were having trouble accessing the cardholder website/app. All of these calls on the 12th occurred within an hour period and it looks like you may have been continuously entering an incorrect password/user ID information which would have locked your cardholder profile. In that case, you woill not receive the password reset/forgot user ID email if requested either until the account unlocks after 30 minutes. 
  
  We feel that Support did their best to assist you during all this, as we are limited as to what we can do if the website is down or experiencing some technical issues.
  

  I certainly aplogize for the inconvenience you may have experienced and hope that you are now satisfied with how everything worked out.

  Sincerely,

  ****

  Customer Answer

  Date: 04/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company ********** that owns clincard let my card get compromised per their representative ******** by a scam company called ******** per representative. Clincard let 2 charges go through on my account then shut my card down without sending me a new card, letter, or a phone call. I recorded clincard telling me I have to file an investigation and wait for a whole 90 days to get my money back. They just took all my money because I have access to none of it. Why? I want all my money from 3/15/23 when my card was loaded. And I have pictures of my full amount.

  Business Response

  Date: 04/17/2023

  Hello ********,

  We apologize for the inconvenience this has caused. At this time, I know our cardholder service manager, ****** emailed you on 4/12 and you ended up speaking with ******, who assisted you with getting the dispute forms sent to you, as well as the details on the transactions you are disputing. We are also going to get the dispute expedited with the bank involved, Bancorp, as it is their process that we are following. Disputes are not within Greenphire's control, unfortunately. We are more than willing to help you in any way possible. Please respond to ******'s email if you need any further assistance with this matter.

  Sincerely,

  ****

• Initial Complaint

  Date:04/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****.com at banking.****.com > ************** I had been in the automated system with the inability for my FIRST NAME printed and typed in DATA BASE correctly! ****** ************ pursuant to a license by ******************** International to direct-deposit the account and NEED a response from Corporate-Office.  It is imperative to resolve the discrepancy. The account is still opened with the inability to increment income into such account number.

  Business Response

  Date: 04/10/2023

  Hello ********,

  We have received and reviewed your complaint and ******, our manager of Cardholder Support, is emailing you with some additional questions as your submission here was a little hard to understand. We did find mutliple cards issued to you, which could be part of the confusion. Please reply to ****** and I am sure he will be able to help you out.

  Sincerely,

  ****

• Initial Complaint

  Date:02/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/9/21 The ****** ******** adm. Office issued me a $50 ClinCard debit Mastercard good thru 07/24. The card was issued to reimburse me for Gas. The card was activated by ***. on the date of issuance. On 6/15/22 ClinCard began debiting an inactivity fee of $4.50 per month from the card. As of 2/15/23 the balance on the card as a result of deducted inactivity fees is $9.00. The terms of use for the ClinCard does not indicate that a fee will be charged after 6 months of inactivity. There is no visible notice of a service charge or inactivity fee on the ClinCard or the stationery that the card was glued to. Customers receiving ClinCards from the ****** ******** Admin. or any other source should beware of Fraudulent fees. The ******** Bank issues the ClinCard and therfore should assume responsibility for issuing a full refund for the illegally deducted funds. In the future Bancorp Bank should operate with transparency and indicate on the back of their debit cards hidden monthly fees and penalties for inactivity and use of their ClinCard debit cards.

  Business Response

  Date: 03/02/2023

  Hello *******,

  Just wanted to close the loop on this complaint. Per our records, it looks like you called on 2/21 and had all your fees reversed that same day. We then see that you were able to remove the entire balance on the card via a cash advance on 2/23.

  The card carrier you received with your card does detail all the fees that could occur while the card is active. These are not fraudulent fees and are approved by the Sponsor bank - *******..

  I hope this has proven satisfactory for you.

  Sincerely,

  ****

• Initial Complaint

  Date:01/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given a card to use for a research study - ********** bank out of the king of prussia, pa. I cannot use the card, take out money or claim my $150 that is supposed to be on the card by the research company my contact for the research study is ************************** She was the study investigator. The **** card she issued was from this company ********** out of the king of prussia in PA.

  Business Response

  Date: 01/30/2023

  Hello ****,

  First off, I apologize for any inconvenience this has caused. You should have received an email from ******, our Manager of cardholder support, with suggestions on how to use your card. It looks like you have called a couple of times over the last few months and we have attempted to give you instructions each time as to how to use your card and advised you that you can set up card to bank transfers. ClinCards are not allowed to be used to setup reoccurring payments for any monthly bills, so that is why those are failing. Please consider following the card to bank transfer instructions, as it should assist you in your efforts to use the funds to pay bills.

  Thanks,

  ****

  Customer Answer

  Date: 02/01/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  This response is invalid. I never wanted this card to pay for "recurring bills." I wanted to purchase something from ****** and ****** would not accept it. Nor would other companies I tried to use it on and my bank wouldn't accept it. Thier response is unacceptable. 
  
  Regards,
  
  ***************************
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 02/01/2023

  Hello ****,

  Our manager of cardholder services has emailed you and is willing to assist. We have access to all attempts to use your card and have seen attempts for using it for websites with re-occurring charges. We would not make this up. Also, we do not see any attempts for it to be used on ******. We see all successful and unsuccessful attempts to use the card.

  Again, I would encourage you to contact ****** on the email he sent you to get further assistance. We are more than willing to assist you and are awaiting your next action step.

  ****

• Initial Complaint

  Date:01/25/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a couple of myClincards from different medical studies i've done over the years. the one with ************************* is being problematic, but i think the issue is with myclincard. No matter what browser I go to, i cannot actually type my number into the prompt. any browser, any incognito, cookies allowed or not. it simply will not let me check my balance or register the card. it's been going on for nearly a year. NOW that i finally call the 800 number. they claim whomever set my account up put in a totally different city which is BS. I've lived in West chester since the mid-90s. so they won't tell my what's going on with my account, nor can i register the card to look at the account. apparently $5/month has been leeching off the account which NOBODY told me was going to happen. Besides that, I cannot access the account myself NOR will they (clincard) tell me anything about it. They claim it's *******, who set up my account? nope. I guarantee you they've had a breach and/or it's just a scam to leech $5/month off of EVERYONE who has one of these cards. I've contacted ******* but i am sure the card was set up correctly initially. the only one who benefits from this is myClincard.

  Business Response

  Date: 01/30/2023

  Hello *******,

  First off, I apologize for any inconvenience this has caused. After reviewing your account, this complaint appears to be in regards to the token  ********. We can see that you called support twice about this card per our records. On 1/25/2023 you were instructed that the address was incorrect and that you should contact the site to update and again on 1/26/2023 where the address was now updated and your PIN was reset. While you did not bring up the inactivity fees on the calls. We have reversed the three fees. We do also see that you have used the cards since then, so I am hopeful all is in good order now.

  Sincerely,

  ****

  Customer Answer

  Date: 01/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. HOWEVER for the record: i have lived in West Chester OH since 1996 and the card-issuing company Midwest, put it in their system as West Chester Twp. so the MyClincard tech (*******?) refused to talk to me the first day. the 2nd day I was able to verify what city Midwest put in their system, so i got *******? again and he let me in this time. I tried the PIN we set the other day, when there was only $4.02 left on the card. It did not work. I'll see if it works again later this week. As far as the fees being refunded THANK YOU :) But for the record, I did bring them up on both calls to myClincard. the first time *******? was using 'Township' as a way to not verify me nor speak to the fee issue. the 2nd time i brought up the fees but he didn't offer to waive them. FOR THE RECORD.
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:10/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase online with the website that was most likely fraudulent. I had no idea what was going on. I was assuming I was going to get a product that I paid for. Myclincard was what I used to try to make the purchase. I have received no product and cannot get in touch with the company via email or phone number. I put a complaint into myclingcard. They told me that I would have to fill out some information and send it into them. I sent the information they asked for. I cannot understand what the people tell me when I call. I have not received my money back. The amount was $77.99

  Business Response

  Date: 10/18/2022

  Hello ****,

  I apologize for any inconvenience this has caused. I want to let you know that based on your BBB submission, this situation is currently under review with the Bank to see what can be done in regards to the situation. Once this has been properly reviewed, you will be contacted either via this ticket or directly.

  Sincerely,

  ****

  Customer Answer

  Date: 10/18/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  *********************