Complaints

This profile includes complaints for Morgan Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Morgan Properties

  160 Clubhouse Rd King of Prussia, PA 19406-3300

• 

  Morgan Properties

  2 Willow Lane Lansdale, PA 19446-1224

• 

  Morgan Properties

  121 November Dr Camp Hill, PA 17011-5068

• 

  Morgan Properties

  111 Bill Smith Blvd King of Prussia, PA 19406-3083

• 

  Morgan Properties

  1801 Hampshire Green Ln Silver Spring, MD 20903-2159

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I have lived in ******** Apartments for almost 18 months. They switched management somewhere around July and the new management is awful. They do not provide proper warning before entering the home. They will threaten to tow your car even though it is parked where supposed to. They lie about the availability of parking, they informed before moving in there is enough parking but that is simply not true. There have been times where I had to park my car a 30 minute walk from the apartment complex. When alerting of times to enter home they will state things like "anytime Thursday" and then halfway through Thursday will alert it will not be until the next day. Or worse- tell you work will be done Saturday and then every day from Monday until Friday leading up to it they will change the time of entering 10+ times. I work from home, as do many now a days, and when I asked for better ETA's (nothing insane just like a 2 hour window) ***** the main one at the leasing office responded by saying "you just need to check your email". There is no caring from anyone at the office. As soon as I informed her that the way they do business is wrong she immediately got a bad attitude and since then has ignored all inquiries. This woman should be fired. We would like simply to be let out of our lease. This new management happened since our lease renewed and every day since this new woman has began ruining this complex I have regretted renewing. This seems like a big enough change from when we signed the lease to be able to be given the grace to not have to stay in a place that is not the same as when we signed the lease. I have many more stories about how awfully the new management treats us but I do not have space for them all here. I will leave you with my favorite story of not caring. The maintenance guy parked in front of our dumpster every day until I complained (as we are not allowed to park there) - the office staff thinks they are better than the people who pay rent.

  Business Response

  Date: 12/12/2023

  As you can tell by the wording in the complaint, this individual uses a threatening tone, has no problem telling everyone else what to do and how to do it, and has taken every opportunity to harrass the staff in an attempt to terminate their lease.  We have investigated the claims and there is absolutely no findings here other than this person is set on leaving and not paying a term fee, fabricating information to do so.  The individual has indicated to us that he has retained an attorney.  When this happens, we stop commimunication from the site level and responses to items like this complaint.  Our attorneys have reached out to him, stating that his attorney should contact them directly.  10 days have past, and after several attempts to resolve, this individual(or any legal counsel on his behalf) has failed to respond to our attorneys.  It is our stance that we will uphold the current lease agreement, including rent responsibility.  If the Harrassment continues we will proceed with legal action, as will no longer tollerate abusive language, physical posturing in the office and online threats.  Thank you for your time.  

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******************************* and I am a resident at ****** **** apartments in Nottingham, Maryland. I am reaching out because I am very concerned about my apartment and don't want it to get too far before it's too late. I have been a resident for almost 2 years and when I originally moved into this apartment there was a major infestation and many holes we filled and sealed due to the rodents. Here recently I have noticed it happening again as well as new neighbors just moved in(not sure if that triggered anything). Moving forward I realized this past Friday it had gotten to the point where they are going in my trash and tormenting my dog. Maintenance came out Monday and filled some holes with black wool but did not seal them so the problem has now gotten worse and they are still coming, it seems like they are in the walls. I hope this issue is important because this apartment complex is getting a poor reputation for infestation and I'm sure you wouldn't want to live like that on edge. I am requesting an exterminator to come out and any other prevention necessary for me to feel comfortable. I have reached out to the leasing office again and ******* has been great with assisting. I just want to make sure she has the permissions to provide the best customer service needed for this constant issue to be resolved instead of a temporary one. I am pleading with you that you get back to me ASAP and this apartment can finally be assessed the RIGHT way I want the RODENTS GONE AND an EXTERMINATOR TO COME OUT AND A PERNAMENT RESOLUTION RATHER THAN A TEMPERARY Thank you in Advance and i look forward to hearing from you

• Initial Complaint

  Date:11/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was over charged for court fees and damages that I didn’t do . I was charged for jun water bill when I left May 30 2023. I told them the last time in court in March that I will leave their property by May 31. An I did I left May 30 and told them to keep my 350.00 security deposit also . This was said in court on record.I would like to clear my credit report with this management ant also make sure they didn’t put on my record eviction which isn’t true. I never received my last statement when I left. I had given *** ******** ****** my forwarding address and my phone number was already on file. This company is robbing tenants of their hard working money. They have me for 700.00 in damages which is false. I have a video of the entire house before leaving.

  Business Response

  Date: 11/15/2023

  Good day, BBB.
  
  Please note that ********************** signed off that she received a copy of her Lease Agreement & Addendum. ********************** acknowledged that she read & understood their terms & expressed the applicable laws of her state.

  3) UTILITIES. In addition to your Base Monthly Rent, you must pay the utilities identified in the Utility Addendum attached to this Lease, as set forth in the Addendum. Any of your utility charges which you do not pay will be due and payable as Additional Rent on the next day the Base Monthly Rent is due.
  

  RESIDENT UTILITY ADDENDUM. B. By a third-party billing service provider. If the Key Utility Terms states that one or more utilities or services are billed by this method, we will engage a third-party billing service provider to allocate and bill you for your share of the cost of providing such utilities, sewer and stormwater, trash removal, pest control and/or other services (“Utilities and Other Services”) to the Community. The third-party billing service provider is not a utility or provider of the service. These charges are Additional Rent, will be billed to you monthly and the payment is due on the first day of the month following the date of the bill.

  So, as a friendly reminder, as per your Lease and Utility Addendum, Morgan Properties was not **. ********* utility service provider; that was **********. Moreover, they have always invoiced their charges two (2) months in arrears, and she received a pro-rata share of the building's bulk metered charges proportionate to the size of her unit and the number of bedrooms on the Premises, not just according to your usage (meaning a portion of the total bill based on the proportion of the entire building space leased by the tenant).

  Please note that ********************* also signed off that you received your unit in good condition. She acknowledged that she read & understood that she Was required to notify MP of any damages or repairs needed on the premises:  

  You must promptly notify us in writing if the Apartment is damaged or repairs are required. Failure to promptly report such damages is a violation of this Lease. We agree to perform any necessary repairs or replacements promptly after receiving your written notice. Only our employees, agents, or contractors may repair the Apartment... You must then give us a reasonable opportunity to effect repairs correcting these conditions. Your failure to do so will constitute a waiver of any habitability defense you might raise and a waiver of any affirmative claim against us for non-habitability.

  After reviewing **. ********** Work Order Requests (attached), no carpet damages WO requests have been requested since Monday, December 13, 2021.  That was in regard to {Nails coming there carpet on hallway stairs.} This was repaired back on Wednesday, December 29,2021. Attached are pictures to substantiate the claims for damages.

  As a friendly reminder, the leasing office filed & was awarded a Warrant of Restitution from the District Court for Baltimore County for nonpayment. They were also given the authorization to start the Eviction process to retrieve the possession of our premises. This process was stopped, but please note that the District Courts would have reported these filings and recorded the balance to the three National Credit agencies & your Rental History says as required by all applicable laws. Morgan Properties does not report to any agencies.

  Again, as per the terms of her lease, county regulations, and the state's applicable landlord-tenant laws, Morgan Properties deducted **. ********** Security Deposit & Security Deposit Interest from the account balance on Thursday, June 29, 2023. Please be advised that in Maryland, Morgan Properties has to issue a Move-Out Statement with an itemized Security Deposit deductions list within forty-five days, 45 days after the premises return and the tenancys ended. ********************** moved out on 05/31/2023. Her Final Move-Out Statement, a written summary of the itemized charges and costs against the security deposit, was generated, time-stamped, and issued on Friday, June 30, 2023. It was mailed to the last provided address on file as per all applicable laws {*********************************************************}since no Forwarding Address form was provided with her key return. 

  **.********** charges have been reviewed with the Property Manager, and our Accounting Dept was confirmed valid. The balance on her account will not be dropped, and the pictures substantiate the claims for damages. MP stands by the charges on her account under the agreed terms of your lease & all applicable laws. To ensure **. ********** account is satisfied with your outstanding balance of $ 4,304.82 & to be Discharged from any and all liability arising from this lease.

  She may use your online resident portal to make your payment if one was created before you vacated. Or complete the attached credit card authorization form and e-mail it back to this e-mail address only when you would like your payment to be processed. You may fax it to the number below; the transaction will run manually. There will be no additional fees added upon completion of this manual transaction. A receipt will be sent to your e-mail address. Or you can mail a Cashier Check or Money Order to Morgan Properties to the address on the attached Moveout Statement.  

  ******************************************************************************************************************************

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leasing office promised an apartment to us and then tells us that it was given away to someone else two days later because THEY paid, even though the person that helped us said we did not require anything else other than the application form for the time being. After they gave away our apartment, they suggested another one to us and we were told that we were not allowed to shown the apartment. Because we were desperate, we signed regardless. They lost our lease information and then sent it to my mother in law along with the welcome letter with all the move-in information even though she hasn't lived with us for two years. They then told us that they didn't send it and that my mother in law probably accidentally signed into my email account instead of hers??? Then they told us they would walk our new apartment (the day we were supposed to get the key) and they LIED. So many things in the apartment were broken and even the ice machine had plastic in it which we didnt no to be until we INGESTED IT. There were stink bugs everywhere in the apartment, the microwave handle was broken, shower head was broken, etc. and they took no responsibility and they sent a maintenance man but this is just pure negligence and its very offensive the way they treat me.

  Customer Answer

  Date: 11/15/2023

  I would like to redact my initial complaint regarding the apartment complex I reside in because they did reach out to me and resolve the situation fairly.

  Business Response

  Date: 11/20/2023

  As of 11/16 all work orders have been completed in the home. Property Manager has spoken with residents and have coached the team with better communication. Resident also has signed the proper lease and all information has been updated.  Property manager has given resident email and contact information for resident to direct all questions and concerns directly. 

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apartment Laundry Services are in Disrepair. I made several attempts to get employees of Morgan Properties to fix the items. I had to ask the leasing service representative where the laundry room was located since my application specifically stated that I needed a washer and dryer in my apartment. He could not find it because it was downstairs and not marked except as sprinkler or mechanical spaces. There are so few machines working that I have to take my laundry downstairs and 60 yards away to find two working washers, then go back up steps and come to the two working dryers in my own building. I noted broken equipment in an email that the office has previously used to contact me. This time, the agent did not respond. There are QR codes on machines for reporting the broken machines online. I made at least 8 separate reports - one per machine. I reported the down equipment 3 months ago when I moved in and told them I would make a BBB complaint. They called me two months ago and said they would repair the machines. The Morgan Property employee that I was talking to disconnected the call. No repairs have been initiated. I still need to make several trips between two facilities simply to wash and dry clothes.

  Business Response

  Date: 11/14/2023

  Hello, we are already have the third  party company come in and fix their washer and dryer in the laundry room. Thank you

• Initial Complaint

  Date:10/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern, I hope this message finds you well. I am writing to address a significant concern related to my recent experience with Morgan Properties, before i attempt to reach out to my Attorney. In September, I placed a $500 deposit for an apartment at *************************, scheduled for move-in in October 2023. It was explicitly communicated that I required an apartment with an attached garage and a storage closet. However, upon signing the lease and paying the pro-rated amount of $1123.72, I was informed that no garages were available. Given my special needs son's safety concerns and my need for additional storage space while downsizing, I found this situation untenable. Consequently, I chose not to move in and explored the possibility of relocating to ******** *****, another property under Morgan Properties' ownership. Upon contacting ******** *****, I was informed of an available Townhouse unit, for which I paid a second deposit to secure the space, along with the pro-rated rent. Unfortunately, the transfer of the initial funds I paid at ********** to my ******** account was not approved. Despite my attempts to resolve this matter, the Property Manager at ******** refused to provide the contact information for the District Manager. Given the circumstances, I am left feeling vulnerable and taken advantage of. I am reaching out with the hope of finding an amicable resolution. I kindly request a credit adjustment of $1623.72, considering my decision to remain with Morgan Properties. This credit would rectify the financial strain caused by the need to pay a second deposit/prorated rent due to circumstances beyond my control.I am eager to resolve this issue and continue my tenancy with Morgan Properties on a positive note. Your prompt attention to this matter is greatly appreciated. Please do not hesitate to contact me to discuss this further.Thank you for your understanding and cooperation. Sincerely,***************************

  Business Response

  Date: 11/08/2023

  We want to express our sincerest apologies for the inconvenience you experienced.
  
  We understand the apartment you leased did not meet your expectations. To alleviate your situation, we did not charge any fees to transfer to another community and refunded the rent for the rest of the month, in the amount of $1249.00, that you did not occupy the apartment. However, the $500 deposit to hold and secure the apartment is a non-refundable fee as stated in the signed application. 
  If you have any further questions or concerns, please don't hesitate to reach out to me directly at ********[email protected].
  
  Thank you for your understanding and for giving us the opportunity to address this matter.
  
  ******
  *************************
  

• Initial Complaint

  Date:10/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seeking replacement or repair of our air conditioning unit, and thermostat control device, by an outside HVAC company. Ours is not working properly and we are not satisfied with the answers given by our apartment complex and its on site maintenance. History: a year or two ago the AC unit was replaced even though it was working fine. The new unit was installed incorrectly, twice, and flooded our first floor. This summer 2023, it stopped working completely multiple times, constantly running but not cooling. On site maintenance attempted repair, but it has never worked the same since. It now only cools the bottom floor of the house. It does not work upstairs at all. We were told "that's just how it is in all the apartments." The upstairs has never cooled as well, but it did cool, especially if we closed some downstairs vents to funnel air upstairs, (which was difficult because the vents were practically painted shut, but it did work) but it not cooling upstairs at all is new, I've lived in the same apartment for 6 or 7 years now and it was never as bad as it is now. It is also incredibly inefficient now. The AC does not respond to the thermostat controls, only running when put on the absolutely lowest settings. With this new inefficiency my electric bill first doubled and now has nearly tripled since the troubles began. Whether the issue is the circulation in the vents, the thermostat control, the AC unit itself, or a combination, I'm left with mounting costs, and without full use of the amenity I'm paying for.

  Business Response

  Date: 10/27/2023

  Thank you for reaching out to us regarding the concerns you've raised about your air conditioning unit and thermostat control. I understand how essential a properly functioning HVAC system is to your comfort and daily life, and I would like to address your concerns to the best of my ability. Firstly, I'd like to provide some background information on the HVAC units we have in all our apartments. The HVAC units were recently upgraded to more energy-efficient and environmentally friendly models, with a lower BTU rating than the previous versions. This transition was part of our ongoing commitment to sustainability and cost-effectiveness for our residents. We want to assure you that we take all resident concerns seriously. Consequently, our service manager has visited your apartment to inspect the HVAC unit and thermostat control. Based on the inspection, our service manager has confirmed that your unit is working properly and efficiently. I understand your frustration with the cooling of the upper floor of your apartment. Please keep in mind that while we strive to provide comfortable living spaces, there may be variations in temperature between floors due to the layout and design of the building. Regarding the efficiency of the HVAC unit, it's important to note that the new models are designed to be more energy efficient. As a result, they may run differently from older units you may be accustomed to. However, we appreciate your feedback, and we will explore potential solutions to improve airflow and cooling distribution within your apartment.
  
  

  Customer Answer

  Date: 10/31/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint:
  
  I am rejecting this response because:

  I understand this problem may be hard to diagnose as the problem is intermittent. There are days where it seems to work ok, at least downstairs, but there are definitely others where it is not blowing cold air, and it must be confusing for your maintenance if they come on one day vs another. So I reject the response because the unit does not always work. I also reject the response because a more energy efficient unit should if anything be saving money. Since this issue began, my electric bill has increased dramatically. While I appreciate the extra information it does not resolve the concern, because the more energy efficient unit you are describing, was installed in 2021. The concerns I am describing, which are still ongoing, began this past summer of 2023. 

  Regards,
  
  **** *******

• Initial Complaint

  Date:10/20/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/2/2023 I needed occupancy that day. Went in and receptionist at very end of interview ****************** told me she had no authority to make the decision. She only collected information. So I left, she also wanted more info as one paystub did not open. I was mad being led on I could be processed the same day. Clearly she knew I needed occupancy 9/2/2023, I find a user friendly landlord and move there. Time is of the essence You then take my bank info and remove an application fee of $60.00. Adding insult to injury your staff does not even return calls or e mails

• Initial Complaint

  Date:10/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a resident almost 5 years. After numerous floods and issues with roaches, I have reached my limit. The apartment complex stated they are going to relocate us, but that was almost two weeks ago and they are saying we need to wait another week. There are hundreds of roaches crawling in the kitchen and bedroom. Even after they’re top of the line fogging treatment. There is mold growing under the sinks and in the utility closet due to numerous floods and water damage. The worst part is no one at the office seems to recognize how serious the issue is. It’s taken weeks to get to the point of them doing something, and we still have at least another week to wait. Meanwhile I’m forced to live in this apartment filled with roaches and mold. Im forced to live in an apartment that I’m sure they wouldn’t live in themselves. The mold grows in size every day. My animals and I are physically sick when we breathe in the house. Very disappointed in managements lack of concern. It should be criminal to force people to live in these conditions

  Business Response

  Date: 10/16/2023

  Hello. We are aware of the resident concerns in the home and have been working with the resident on a resolution. Pest control has treated the home on several occasions as well as an additional extensive fog treatment, as the resident has stated. We continue to place the home on pest control treatment weekly. We have also offered a transfer to the resident. Unfortunately, they were unhappy because we requested updated income information per our transfer policy. The resident has decided not to move forward with a transfer and we have offered to release them from the lease with out any additional break lease penalty. The resident is currently on notice to vacate on 10/31/23. Regarding the stated leaks in the home, there were leaks from the furnace room reported and addressed by our maintenance team by clearing the AC condensation line. We will continue to address any additional reports of issues in the home. Thank you.

  Customer Answer

  Date: 10/24/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  Complaint: ********
  
  I am rejecting this response because:
  
  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  I did not refuse to relocate because of income reasons. I refused to relocate because when I was shown an apartment to move into, it was also infested with roaches and had signs of water damage. See attached photos of the other apartment I was given as an option to live in. Its despicable this business tries to turn this around on me when they are the ones leading roach and mold infested apartments 
  
  Regards,
  
  *******************************
  

  Business Response

  Date: 10/25/2023

  ****************** was shown a home she was unhappy with, and decided not to transfer to that particular home. This is correct. There was another home offered to ******* after viewing the first home and they then decided to accept the offer of lease release. Thank you.

• Initial Complaint

  Date:10/10/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a construction company located in Gastonia, NC. One of our employees, ***** ***********, lives in The ******* at **********, ***** ***** ***** ***, Charlotte, NC *****. On October 10, 2023, we received a call stating our truck had boots on it and we needed to come pay $500.00 to have them removed. We were told if they towed it, it would cost $4,000.00. We have a parking permit. The ticket states no commercial vehicles, but the policies do not state no commercial vehicles. When I called them, I was told we took up more than one spot. We were parked in a construction area. When we purchased the parking permit they knew what size truck it was. It will not fit in a regular car space. This has cost our company time and money. Many people have complained about how unethical their parking situation is. This apartment complex and ******** Towing & Transport have a racket going. Someone needs to look into their practices!