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Business Profile

Custom Curtains

Swags Galore, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Curtains.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Iordered curtains for my house and was told this was on back order since july 2024, waited till aug. tryed to call and left messages on the voice mail at ext. 102, a person name ***, never received a call back and even left voice mall on the other voice mail lines. I have been calling and even send a letter for someone to call me or refund my money and ,NOTHING IS HAPPENING. All i want is to cancel my order and have the money refunded back to meASAP.... The web page listed 2 numbers to call, did that and here is the numbers ************ and ************* I like to get this issue resolved ASAP and get the money back, since iam a sr. *******

    Customer Answer

    Date: 11/04/2024

    HAS THERE ANY RESPOND ON THIS ISSUE YET???? IM STILL OUT THE MONEY SEND,CAN YOU KEEP ME UPDATED ON THIS,TKS....

  • Initial Complaint

    Date:09/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order now over 2 months ago. My order #****. I received an email on 8/5/24 stating my order is on it's way. The tracking # did not work after the first time or so checking it. It said it may be delayed to weather in the region or something to that affect. So I gave it another week or so and still the same response. In between checking this I called and I emailed and I text and no response until 9/2/24. I had an email stating one of the 2 items I ordered was out of stock and did I still want the other and a refund for the one that was unavailable. I replied back yes I still wanted the other item and a refund on the unavailable one. I have heard nothing since and I have emailed again and called numerous times and left messages. I have never spoken to a real person ever. I have never experienced such a poor customer service. I still have not received my order and now the tracking # says it does not exist! Help please!

  • Initial Complaint

    Date:09/09/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 08-17-24 @ 4:12 pm for the following: order # **** ***** Scalloped Valance - Pewter / 55 W X 17 L $17.99 each Quantity 6 Total $107.94 ****** 63 L 3 PC lined swag set - Grey 126 W X 63. L lined$49.99 Quanity 2 Total $99.98 Elegance Voile Sheer Ascot Valance - White 60 W X 24 L $14.99 each Quanity 4 Total $59.96 Total Purchase amount charged to my **** $267.88 They have charged my **** the full amount. When I check the status with the above number it states unfulfilled. I have called the number on the order ************** was able to leave a message asking for a return call or an update email to no response. I have sent multiple order update request via the website again with no response. Is this something your agency can assist me with? This is a large amount of money and I am requesting a refund or my order fulfilled. Respectfully ******* ******* *********************************************************************** **************

    Customer Answer

    Date: 09/15/2024

    Swags Glare issued a full refund.   Thank you so much for your assistance.  I feel like I would not have gotten a response if it were not for your intervention.  

    Thankfully,

     

    ******* Scanlan 

  • Initial Complaint

    Date:07/17/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered curtains and valances from Swags Galore on July 10, 2024. I received an email on July 11 stating that my order had shipped. The order total is $212.33 and my credit card has been charged. When I check the tracking, it states *** does not have possession of the package. I have called, left voicemails and emailed Swags Galore repeatedly to try to resolve this issue and no one answers or responds.

    Business Response

    Date: 08/08/2024

    Good morning,

    When the customer placed the order on July 10th it was posted a qty of (4) was available but she ordered a qty of (10). It was stated on the website this order would be placed on back order until the items came back into stock.

    The ETA date of the items was posted on our site and checked page.

    When the customer placed the order she confirmed she agreed to our terms and conditions as well as back order notice, if customers do not do that orders will not be placed.

    A customer service rep explained, her order couldn't ship because she over ordered items we didn't have in stock and they were on back ordered. She asked if she could get a full refund which the customer service rep issued on 7/24/24 at ****** for her. 

    Below are all the screen shots from the customers order, checkout and contact info.

     

    As per her complaint we will not ship out the order as she asked for a full refund and that has been processed. 

    Thank you


    Customer Answer

    Date: 08/09/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***************************

  • Initial Complaint

    Date:09/05/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed two orders with swags Galore for curtains for my kitchen. Due to the quality and skimpy quality of the curtains I paid for shipping through *** on August 11th and mailed them back. I have not yet received my refund. I tried calling customer service several times and it just goes to voicemail with no call back. I am at a dead end with no resolution.

    Business Response

    Date: 09/07/2023

    Thank you for your inquiry, we do not have any voicemails from the customer or any emails from the customer regarding any refunds. However two refunds were issued on 9/5/2023.  Below are the transaction info from ******.

    Refund of $92.61, request transaction ID *****************

    Refund of $28.78, request transaction ID *****************

  • Initial Complaint

    Date:06/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ON 6-3-23 i ORDERED TIE UP SHADES AND THEY DO NOT FIT MY WINDOW, I HAVE TRIED AT LEAST SEVEN TIMES TO GET A RETURN AUTHORIZATION BUT STILL HAVE NOT RECEIVED IT, THERE IS A TIME LIMIT ON RETURNS AND THEY DO HAVE MY CONTACT INFO AS THEY EMAILED MY SHIPPING INFO. tHEY HAVE ALL THE EASY RETURN LITERATURE ON THE WEBSITE YET AND A RESPONSE POLICY OF RETURNING INQUIRIES WITHIN 24 HOURS YET I STILL HAVE NOT BEEN CONTACTED THIS IS A TERRIBLE DILEMMA, THANK-YOU

    Business Response

    Date: 07/09/2023

    Thank you for your inquiry, we reviewed the information from the customer about getting an RMA number. We do not have any record of the customer calling our store with the phone number they provided during check out. We did receive an email from the customer on Saturday, June 10th 2023 asking for an RMA number. Our customer service hours are M-F 8:00am to 4:30pm EST.  A customer service rep did reply back to the customer on June 12th with an RMA number and no more response was made after than from the customer. We are sorry they had a hard time getting this number but the only email we did receive we replied back to the next business day. Also the customer could of called as well to get a number from our staff.

    Thank you

    Swags Galore

    Customer Answer

    Date: 07/13/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because: They did contact me after I sent at least seven emails which I can prove.  They told me that their website was down and did give me a return code which I cannot seem to locate.  I have a illness and became very ill and was not able to return the items as I was too ill to continue responding to a company that does not return all the emails that I continued to send.  Also they had my phone number and they could have called ME.  

    Regards,

    *****************

    Business Response

    Date: 07/21/2023

    Thank you for your inquiry, the customer is still able to return the items for a refund. No emails or calls have been made since the email was sent to the customer with the *** number. The customers RMA number is *******. 

Swags Galore, Inc. is NOT a BBB Accredited Business.

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