Reviews

This profile includes reviews for WebstaurantStore's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  WebstaurantStore

  40 Citation Ln Lititz, PA 17543-7604

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  WebstaurantStore

  11 Industrial Cir Lancaster, PA 17601-5927

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  Webstaurant Store

  11700 mexico farms rd Cumberland, MD 21502-6616

Review Details

• Review fromDave K

  Date: 10/26/2023

  1 star

  Dave K

  Date: 10/26/2023

  Bought a $4000 3 door cooler ( new) within 3 months it started rusting in seams of metal, contacted company and they tried to say we unplugged and didn't use so it caused rust, told them it was not unplugged since it was bought, then they said it was caused by not cleaning it. One excuse after another not to repair their defective item. Bought online so I can't go complain in person so company is blowing us off blaming the customer for their generic shit they sell .

  WebstaurantStore

  Date: 10/30/2023

  Thank you for your review Dave and I am very sorry to hear about the issues you are experiencing with your unit. Looking through the order I do see that we offered to ship a cleaner for you at no charge, and if you would like us to do so please let us know. We look forward to hearing back from you!

• Review fromAlex L

  Date: 10/25/2023

  1 star

  Alex L

  Date: 10/25/2023

  The critical reviews below are accurate and reflect my several experiences with Webstaurant store. While product selection is phenomenal and the prices are somewhat fair, shipping prices are unreasonably high and customer service is consistently poor. Customer satisfaction is not prioritized, only company profits. I advise looking else where and use Webstaurant only as last option.

  WebstaurantStore

  Date: 10/26/2023

  Thank you for your review Alex, we appreciate feedback in all forms in order to make necessary changes to improve our customer's satisfaction! I am very sorry to hear you have not had a good experience with our Customer Service Department and encourage you to reach out directly to us with any specific details and concerns you have. You can live chat with us or email us at [email protected]. In regards to the price of shipping, since we do not absorb shipping and any applicable handling costs into our wholesale prices, we do charge the full shipping and handling charge for each order. These charges are calculated based on the weight, dimensions, distance the order is traveling, and any applicable handling costs. Usually, the more you purchase at one time, the better your shipping cost will be per item. I hope this helps, but again please reach out to us directly so we can assist you in resolving any concerns you have. We look forward to hearing from you!

• Review fromRodrigo D

  Date: 09/27/2023

  1 star

  Rodrigo D

  Date: 09/27/2023

  Spent $1700 on a dining room table set. Product page said "ships in 1 business day". It's been over a month, Only the table top arrived. Site updated to "Shipped and Delivered all 13 items". Customer service ghosted me during a chat. No answers. Disputing charge with credit card company. Never had an issue with them before until this purchase.

  WebstaurantStore

  Date: 09/28/2023

  Thank you for your review Rodrigo and I am very sorry to hear that you are still waiting on parts of your order! I was able to locate your order and see that you have been in contact directly with our Customer Solutions department and we have provided you with a resolution. If you have any additional questions please feel free to live chat with us, or you can email us at *************************.

• Review fromKar W

  Date: 09/05/2023

  1 star

  Kar W

  Date: 09/05/2023

  This company is a drop shipper! They don't have inventory. They are VERY slow at shipping and their customer service is terrible!

  WebstaurantStore

  Date: 09/11/2023

  Thank you for your review Kar, and I am sorry for any delays you may have experienced with your order. We do note on the products item page if the product is being drop shipped from the manufacturer, and it will also provide you with an estimated lead time. If you have any questions on lead times, or if the product is being drop shipped, please reach out to our Customer Solutions Department and we will be happy to assist you!

  WebstaurantStore

  Date: 09/11/2023

  Thank you for your review Kar, and I am sorry for any delays you may have experienced with your order. We do note on the products item page if the product is being drop shipped from the manufacturer, and it will also provide you with an estimated lead time. If you have any questions on lead times, or if the product is being drop shipped, please reach out to our Customer Solutions Department and we will be happy to assist you!

• Review fromJeff H

  Date: 07/19/2023

  1 star

  Jeff H

  Date: 07/19/2023

  Buyer beware. This company sells products that can arrive defective and will make your time difficult trying to get the issue resolved. They do not have a return policy on equipment. They will send you to their sister warranty company and scam you all the way about trying to get the issue resolved. Look elsewhere if you need to purchase equipment online!

  WebstaurantStore

  Date: 07/25/2023

  Thank you for your review Jeff, and I am sorry to hear that your item arrived to you defective! The product is purchased with a warranty, so it is a service you have already paid for. The most efficient and quickest way to resolve the issue is for you to contact the warranty holder as they are the experts in this product and will be able to assist you with their technical knowledge. If you have any additional questions please feel free to live chat with us, or you can email us at **************************

• Review fromIvana M

  Date: 06/27/2023

  1 star
  We purchased a Bunn coffee grinder for our office, When we received it, we plugged it in and it immediately shorted out. It never worked from the beginning. We called their customer service department and they refused to accept a return, but instead referred us to the manufacturer to make a warranty claim. This was a defective product they sold to us that NEVER worked. We were trying to grind coffee not to have a logistical project. When we tried to dispute it with AMEX, Webstaurant Store brought out their small print and defeated the chargeback attempt. So now we are stuck with a non-working $900 grinder that is an electrical hazard. They say that they are a distributor so they are not responsible for if the items they sell function or not. Think twice before buying from here.

• Review fromDwight M

  Date: 06/26/2023

  1 star
  I ordered 1,518 bottles and 2,000 caps on 3/5/2023 for a total of $785.93. The only thing good about this purchase was the price of materials(the cheapest among any other company), but it was an absolute waste of money. Their products are extremely cheap and poorly manufactured. The bottles are highly unreliable. They leak horribly, and the seal is terrible(products don’t last as long as they should). I hate to leave negative reviews, but I had no choice. Customers were complaining about the quality of the bottles. I would give it 0 stars if I could. I had to stop using the bottles, and I didn’t even get to use 1/4 of them. I had to purchase more bottles that were expensive, but they were worth it. Just wish I would’ve did that in the first place instead of wasting almost $800. Don’t even bother wasting your money these bottles. Purchase at your own risk.

• Review fromrobert d

  Date: 06/09/2023

  2 stars

  robert d

  Date: 06/09/2023

  Shipping from Webstaurant is getting slower and slower. im a plus member and im ready to throw in the towel and pay more local and save the headaches of dealing with this company.

  WebstaurantStore

  Date: 06/12/2023

  Thank you for your review Robert, and I am so very sorry to hear that your shipping times are taking longer than usual! We are happy to work with you and find out why this is happening and what we can do for you! Please reach out to our Customer Solutions Department directly for further assistance! We look forward to hearing from you!

• Review fromKris R

  Date: 05/06/2023

  1 star
  Ordered a product from them. Quantity of 5. First order was never delivered to me. It ended up somewhere else. I get it, It was Fed Ex's fault. They re-shipped and it arrived in horrible shape. They never even put it inside a box to ship. They just taped it together and sent it. When I contacted customer service with 5 pictures of the mess I got, they said "hey if the product isn't damaged well it is what is it basically". The customer service here is THE WORST. Do yourself a favor and DO NOT give them any business. Try a local supplier if you can. STAY FAR AWAY!

• Review fromStan L

  Date: 05/04/2023

  1 star
  Horrible customer service. I ordered "Eiffel Tower glass salt AND pepper shaker." They sent only one item(6 holes on top, presumably for salt). I called and asked them to send the other. They refused, saying the salt and pepper shakers were identical and I only paid for one item. Of course for the $22 shipping and handling fee, they could have shipped ten of them in the large box received. Terrible attitude. I now see many many awful reviews of this store. Strongly suggest you avoid them.