Complaints

This profile includes complaints for CJ Pony Parts LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CJ Pony Parts LLC

  7461 Allentown Blvd Lower Paxton, PA 17112-3609

  
• 

  CJ Pony Parts, Inc.

  2730 N Lamb Blvd Las Vegas, NV 89115-3403

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered parts on June 1st.Shortly after the order I received an email that one of the parts was discontinued.As of today (07/13/2023) the part remains orderable on their website after they said they would get it taken down. ********************************************************************************************************** as the two parts I ordered are both needed to tune correctly, I politely asked for a cancellation of the order and I would source my parts elsewhere. I was quickly notified that they could not stop the order. I advised them to contact ***** to stop the shipment which they did. ***** was able to stop 1 box from shipping. The other box did not arrive until June 26th at 9pm.I have requested a refund over 30 days ago and have yet to receive it. The order is financed through Affirm and I am accruing interest and making payments on an order that I do not have.I paid for ***** overnight shipping to get the 2nd box back to them after it took them a week to tell me that I would have to pay for the shipping. They then refunded the shipping? As of today I have escalated this issue with many emails, calls and chat and they still say the same thing. "I have to contact returns in LAs Vegas and check the status" then I hear nothing and start over.

  

  Business Response

  Date: 07/14/2023

  I will be follow up with the cust looks like a refund was submitted on 6-1-2023 

  Customer Answer

  Date: 07/14/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  The company never issued a refund due to a box of the shipment missing. That box showed up 25 days later. I overnight the box to the return facility that they provided and the return facility signed for the box.

  I insured the shipment in preparation for issues given the sever problems this company has. 

  The company says it was never delivered. They advised me to open a ***** case. ***** is looking into the issue as they said they delivered it. The finance company Affirm also has a dispute case open on the company as they have not received the money owed to them (for which I am accruing non refundable interest charges). So I do not accept this response as the person responding is not qualified to make the statement given as they have not researched the 12 plus tickets I have open with CJ Pony Parts. 
  
  
  Regards,
  
  *****************************
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 08/09/2023

  We have issued a refund on 7-17-2023 for the amount of $1553.80.  Reached out to the customer to see what else we can do to help resolve the issue 

• Initial Complaint

  Date:06/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/6/22 I purchased a **** ****** ***** back gate table kit for my stepdaughter for Christmas. The cost was $221.54, and was charged on my **************** through ******. Since this was a summertime use accessory, she didn't open it until recently. I am past the dispute stage of 90 days, so filing a complaint is my only recourse. The company sold me a previously returned item, misrepresented as new, with the return authorization number and invoice still inside from the previous buyer that had returned it for these obvious reasons. All they did is send it out as new to me, missing hardware. I have been back and forth with them, just trying to get them to send out a full hardware kit and I'm getting nowhere. They have assigned a case # ****** to it, but they are not acting on it with "good faith" practices.

  

  Business Response

  Date: 06/07/2023

  I will be looking into the issue and following up with the customer to help get it resolved 

• Initial Complaint

  Date:05/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a suspension kit on 4/20 invoice #******** part number ********* for $647.66 and was told this was in stock ready to ship. After several inquiries and phone calls to CJ Pony (on hold forever/no email response) I still do not have a ship date from them. Either ship the parts or issue a refund, please. Sadening that I have waited a month and now have had to open a dispute with **** to see if they can help...

  

  Business Response

  Date: 05/30/2023

  Order was delivered on 5-26-2023  *****************************************************************************************

• Initial Complaint

  Date:05/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/17/23 I researched seat covers on line and found described in their posting, CJ Pony Parts, (*** ***** WHITE FULL SPORT STANDARD SEAT UPHOLSTERY)! On the site to order it gives you 6 choices and I choose the WHITE! Upon arrival I saw that they were in fact not white as advertised! Thus I called the company and was told that the color was the color of the 66 seat covers back then! I have included a picture of the seat covers next to mine and they are defiantly not WHITE, WHICH IS HOW THEY ARE ADVERTISED, and also emailed them reference the discrepancy! I was issued a return authorization number in an email but no shipping label! Thus I emailed them reference this issue! Was told by ********************* at CJ Pony Parts that I could use the shipping of my choice but I have to pay for SHIPPING! If it was my mistake reference the order then I would feel obligated to pay shipping but being the listing states WHITE ., in numerous places, and no where does it say that they are the color of the 66 seat colors! Thus I feel that CJ Pony Parts is obligated to pay for return shipping!!

  

  Business Response

  Date: 05/30/2023

  I will be in contact with the customer to get this issue resolved quickly. 

  Customer Answer

  Date: 06/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:05/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a bumper cover for a 93 ******* back April 30 Iv asked for a delivery date or tracking update and cant get in touch with these people for all I know they haven't even shipped my stuff horrible customer service I honest don't know how a business would stay open with this lacking of customer service!!

  

  Business Response

  Date: 05/17/2023

  The customer issue was resolved the bumper cover was originally lost by ******  We have sent out a new one on 5-16-2023 2nd day 

• Initial Complaint

  Date:05/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Invoice #: ******** Order Date: March 4, 2023 Called the sales rep to help me look for disk break conversation kit. Told me to Order CJ ************** Disc Brake Conversion Kit With Drilled/Slotted Rotors Front/Rear Mustang Automatic V8 1965-1966 Which I did. So I placed order. Got the part mechanic tried to put on and said it didnt fit. Called a second time said there was no such a thing for the car I needed. So I got all the stuff back and shipped it back. So 3 weeks go by and I dont hear a thing. I called and they gave me run around. So I emailed. I emailed them stating that the part given to me was wrong in matter in fact the sales rep gave me wrong info. Which a ********************* answered and stated there was no such thing of me ordering of that part with any rep. I relied and told her I got the part number becusse its expensive part and I wanted to go though *****. Wanted till weekend to be over to answer me and tell me that there is no such call. Made me feel like I was a lier and at the end get the stuff back or they keep it and no refund. So for someone elses mistake I have to pay

  

  Business Response

  Date: 05/03/2023

  I will be researching the issue and follow up with the customer 

  Customer Answer

  Date: 05/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  
  

• Initial Complaint

  Date:03/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered parts. One of the 2 boxes were damaged in shipping. Was told to inspect parts and found they were damaged. Was told they we cosmetic scratches and was offered a small discount. Said I ordered brand new and that’s what I want. Said they would review return request and that I might have to pay to send back. Unacceptable. I want to return because I ordered brand new and didn’t get it. Also was not given the opportunity to deny acceptable of package from shipping company (***) Was left on porch. Customer service is terrible.

  

  Business Response

  Date: 03/07/2023

  I will be reaching out to the customer.  We have already set up the RMA with  a return label 

  Customer Answer

  Date: 03/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:01/26/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently ordered an axle back exhaust kit from CJ pony parts on 1/9/23. What I got was a used open box that was obviously returned. When I contacted CJ pony parts, the person I talked to said he was sorry that happened and they would take care of it. I have tried to contacts someone by email and telephone. No one answers my emails and gives me the run ground on the telephone they just tell you what want to hear, thats if they answer. All I'm asking is for them to Replace with a new axle back kit for my car, not a returned used kit. I dont think I should have to pay for return shipping for their mistake. In all I am looking for a new axle back exhaust kit and a prepaid shipping label for the parts they sent me.

  

  Business Response

  Date: 01/27/2023

  I will reach out to the customer.  I do see we have contacted the vendor that supplied the part to the cust and waiting for a response.  

  Customer Answer

  Date: 02/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:01/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am in the process of restoring my 69 mustang and purchased many items from CJ Pony Parts. One of the items was a wire harness for the engine compartment. However, when I received the part, I was not ready to install it. When I was at that point, I opened the box and realized that the harness was incorrect. I never installed it or tried to install it. I contacted CJ pony parts and asked if I could exchange it for the correct harness. I was told that since it was over 60 days, they would not exchange it. I also have another item that I need to return but the company will not reach out to me despite calling and sending an email. I do not want to have 60 days pass and for them to tell me they cannot accept the part back. When I leave my number as requested on the automated message, no one calls back. I also emailed and received an automatic response saying someone will contact me but again, no one does.I understand that there is a policy in place but this company will not talk to me or try to work with me despite spending lots of money at this company. I truly feel that this company purposely tries to delay their response so you have to keep the part. This appears to be a case of deceptive trade practice. I need help in getting someone with authority to respond to my issues.***************************

  

  Business Response

  Date: 01/27/2023

  I will follow up with the customer.  ON 1-18 we did send an RMA to return the one part ***** per his request.  I will resend that information.  

  3

• Initial Complaint

  Date:01/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from cj pony 11 2022, a seal for a customer truck, they cancelled my order, I call CS and was told it was cancelled, 2 weeks later I'm charged and when I contacted *************** told me I could return for a refund, only I have to PAY for shipping TWICE, after being assured I was cancelled!!!!

  

  Business Response

  Date: 01/30/2023

  I will look into the order and reach out to the customer regarding his return.