Reviews

This profile includes reviews for Vanguard Group Of Investment Companies's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vanguard Group Of Investment Companies has 10 locations, listed below.

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  Vanguard Group Of Investment Companies

  200 Vanguard Boulevard Mail Stop G 15 Malvern, PA 19355

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  Vanguard Group Of Investment Companies

  455 Devon Park Dr Wayne, PA 19087-1815

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  Vanguard Group Of Investment Companies

  2715 W 43rd St Minneapolis, MN 55410

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  Vanguard 403 (b) Services

  3201 34th St S # B-300 Saint Petersburg, FL 33711-3828

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  Vanguard Group Of Investment Companies

  PO Box 2600 Valley Forge, PA 19482-2600

Review Details

• Review fromShawn L

  Date: 03/31/2025

  1 star
  The **** hang up on me more than actually talk to me. They are EXTREMELY DIFFICULT to understand. They will hang on you if you ask for a supervisor. They will begin telling you they can't hear you if you ask for a supervisor. Then they will disconnect the line. You may be prompted to take a survey. After answering the questions you will then get an "error message" and be disconnected.

• Review fromNancy W

  Date: 03/03/2025

  1 star
  WORST COMPANY EVER. LIFE EVENT CORDINATORS REFUSED TO HELP ME AFTER MY HUSBAND PASSED.

• Review fromjon f

  Date: 02/08/2025

  1 star
  1. The "Low Cost" Myth:They tout "low-cost investing," but it's like a magician's trick - all smoke and mirrors. Once you're in, you find fees popping up like weeds after a rainstorm. It's a low-cost facade until you read the fine print.2. The Nonsensical Commissions:Vanguard's commissions are like hidden landmines in a battlefield. You think you're stepping into a safe investment, but then - BOOM - a fee you never saw coming. They charge you for the privilege of giving them your money.3. The "Investor-Owned" Lie:They claim to be "investor-owned," but it feels more like "investor-fleeced." You own shares, but those shares seem to shrink faster than an ice cube in the Sahara due to their hidden costs.4. The Account Fees - A Joke:Account maintenance fees? It's like paying rent for a plot in the financial graveyard where your returns go to die. They charge you to hold onto your money, which is a scam in itself.5. ****************** A Black Hole:Trying to get customer service is like calling into a void. When you finally get through, you're met with responses that are less helpful than a broken compass. They're experts in not solving your problems.6. The *** Fees - A Stealth Tax:Their ***s come with fees so sneaky, they make ninjas look loud. You invest in what you think is a cost-effective ***, only to find out there's a fee for every breath it takes.7. The *********** Fees - A Comedy:The mutual fund fees at Vanguard are like a stand-up comedy act where the punchline is your bank account. They've got so many layers of fees, you need a degree in archaeology to uncover them all.8. The Transparency - As Clear as Mud:Transparency at Vanguard is like looking through a frosted window on a foggy day. They talk about being open but hide their fees like they're protecting national secrets.9. The Investment Returns - A Mirage:The returns? They're like a desert mirage - you think you see water, but it's just more sand or in this case, more fees/commission

• Review fromSuzanne J

  Date: 12/12/2024

  1 star
  OMG I'm going to have a stroke. I have been trying to get set up as an Agent for my mother's account due to her dementia. This has been a fubar of the utmost degree. NOBODY knows what they are doing. Different people, different answers. Most recent development? They have looked at a form and removed my mom's information but did not add mine because the form is wrong (that they told me how to fill out.) So now NOBODY CAN ACCESS MY MOTHERS FUNDS! She needs them to pay her ************* fees in just a few more days but we cannot access her own money. I have never in my life had more poorly trained customer service agents. I have been on hold longer than my first marriage.

• Review fromDean F

  Date: 12/05/2024

  1 star
  Vanguard service is terrible. Without my permission they closed the money market fund into which my wife's and my social security checks are deposited. We did not get notice of the account closing. They say they mailed it, but we definitely would have noticed it if a Vanguard letter had come to us. It was the account we used for check writing for large bills, so that is lost. Worse, they cannot give me the old account information required by social security, so social security has frozen our accounts, and will not send us our monthly checks. We are stuck with no way to get our social security checks.

• Review fromJoAnn B

  Date: 12/03/2024

  1 star
  If I could give Vanguard a zero, I would. There really are not words to describe how horrible they has become. My mother passed away with two Vanguard accounts and their customer service is the worst I have ever experienced. It takes at least an hour to reach someone who pretends they will help (after being transferred around multiple times). The service agents hardly ever provide correct guidance or follow through on anything they say they will do. I am currently on hold (41 minutes and counting), have been transferred twice, and STILL HAVE NOT REACHED AN AGENT that has a clue or is willing to help. I will be transferring all my accounts out of ****************** as soon as possible. THEY ARE AWFUL.

• Review fromamie j

  Date: 11/21/2024

  1 star
  Over 2 years after a the death of an account holder, Vanguard is still making "mistakes" they cant explain which delay release of the funds left by the decedne to a sole heir.
  
  this company is either woefully incompetent or intentionally opaque. i wonder how many people have lost their money, unable to access it behind vanguard's wall of non-service.

• Review fromFrank P

  Date: 11/19/2024

  1 star
  I have not been able to access my 401k account to get online access for a year and I contribute to this account every pay period. I call daily now.

• Review from

  Date: 11/12/2024

  1 star
  These people are crooks. At one point years ago they were good but now Terrible!

• Review fromEnyonam A

  Date: 10/30/2024

  1 star
  I Took money out of my 401k on the 20th of last month. I have still not receive the funds. I am being given the run around. this is unacceptable. ******** customer service. I am being lied to.