Complaints

This profile includes complaints for CubeSmart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CubeSmart has 1130 locations, listed below.

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  CubeSmart

  5 Old Lancaster Rd Malvern, PA 19355-2132

• 

  CubeSmart

  3265 E Speedway Blvd Tucson, AZ 85716-3933

• 

  CubeSmart

  2855 S Pantano Rd Tucson, AZ 85730-1141

• 

  CubeSmart

  975 S Prudence Rd Tucson, AZ 85710-5020

• 

  CubeSmart

  8361 E Broadway Blvd Tucson, AZ 85710-4007

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/29/23 I paid $215.21 to put my belongings at the storage facility located ******************************************** Brockton MA. Every month after that until 8/28/23 I paid 169.58 as agreed with insurance for the unit included. On 9/6/23 I discovered my belongings was full of water and mold. I was unable to bring any furniture with me to my new apartment. Some belongings that I did bring home was later thrown out due to this damage. I had to pay $600for the movers and later pay $200 someone else to remove the belongings that were brought from the storage. All of these fees that I had to pay and have not been able to be reimbursed back my furniture clothes my 2yr old son bed his toys. When I spoke with the Manage of Cube smart he stated this has nothing to do with him call the insurance. I call the insurance they say I know you have insurance but there is nothing we can do. At least give back the $895 that was paid for the unit. Nothing

• Initial Complaint

  Date:09/18/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a lease for a storage unit with insurance from May to end of August. I paid in total 507 dollars i believe. They provided me with a 5x8x8 feet storage unit for that time frame. I have filed a complaint but the company told me the insurance i have been paying doesn’t cover rodents, but i wasnt informed of this when i purchased the insurance. They have told me there is nothing to do. I used a different location of cubesmart before and never had an experience like this where my belongings were covered in rat feces and pee completely. This is not only unsanitary, but also damaging. My account number is **********.

• Initial Complaint

  Date:09/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a storage unit in your ****** Georgia location. I have a military rider on file and I have had it on file since I bought the unit. I have only gone past due once before, and I have had an issue with management, not paying attention to the military writer once before, and sending threats. I am protected by the **** and with that being said placing a $110 administrative lien on my account is illegal. Selling my storage or putting it up for auction is illegal. Management needs to pay attention to their renters and their renters files and who is or is not military. They also need to do a better job at returning calls and not ignoring emails that are informing them on their negligent behavior. I expect this issue to be corrected and I expect to not have any other issues moving forward, late or not!

• Initial Complaint

  Date:09/15/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had my things in storage with this company since august. I go to my storage on 9/13/2023 the manager ***** says Im locked out, my payment is not due until the 29th. This is a scam company I'm seeking legal advice for a lawsuit shortly. This company need to fire her every-time this young lady tries to stop me for go I. My storage is m things there or did she steal my things

• Initial Complaint

  Date:09/13/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug 1st I was helping someone load things into their storage unit. We needed to borrow their equipment to load the items in the storage unit. In exchange for their equipment, I was asked for my ID card. I gave my ID/drivers license to an employee at the front desk. I was told I would receive my ID back once their equipment was returned. When I finished and returned the equipment, I went back for my drivers license and it wasn’t there. One of the employees gave my driver’s license to another customer. At first the customer refused to give back the ID. I had to continuously harass the customer for my ID. Eventually he dropped it off at Cubesmart. I was without my drivers license for two days. I missed my flight for the next day because I had no identification. With zero reimbursement for the inconvenience. Plus someone was walking around with my personal information for two days. CubeSmart made limited efforts in retrieving the ID. And the employee who gave away my ID stated it was “his bad”.

• Initial Complaint

  Date:09/11/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I 1st obtained the unit & processed the paperwork, i explained to the female in the office that the reason i was moving in was due to Extra space(she claimed to have worked there)storage going up on their rates. I inquired as to how often they went up on theirs. She said "we havent had a rent increase in a while. That they dont go up that often like the others. I was h a p p y ! Thinking I was going to be here in peace. This month I get the bill $168 and think that they added the late fees to me acct as Im late. When I check, I get a text that they sent a notice to me email(havent seen it) that they were going up in rent. Not $10, $15 or $20 but $30!!! Im having a hard enough time trying to keep up with the payment due to shortage of work and now an increase after being here 5 months maybe? The receipt is not the current one as I paid two late fees last month to catch up for the late months of Jul & Aug '23. Just need the price as it is $138 as with the late fees $20 a pop, they get what they want anyway.

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account #********** My husband and I were at the CubeSmart facility in Strongsville on 8/13/23 and we noticed a strong damp/musty smell as soon as we entered the building. When we opened the door to our unit (****), we saw GREEN MOLD growing on all the clothes that were hanging on the wardrobe racks (pictures attached). All of the cardboard boxes in the unit were damp and falling apart. The mold was NOT there when we visited the storage unit a few weeks ago - or any of the other times we stopped by in the past two years. The facility is supposed to be temperature/climate controlled, so this is totally unacceptable! We pay almost $500 per month plus an extra $27 for insurance. We contacted the local manager and the corporate office. It took over a week to get a call back and after filing a claim with the insurance company listed on our contract, we were told (a week later) that they weren't associated with CubeSmart anymore. We filed another claim and received a denial right away. The contents of our unit are extremely valuable and can't be replaced. We would like the $5000 of insurance coverage we have been paying extra money for each month. It won't bring back the items that have been damaged, but it will help with the cost of finding a new storage unit for what is left.

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  location :****************************, Pembroke Pines, FL **********, Management and whatever tenant is in unit *** *** floor has a camera installed in his unit *** facing directly to my unit *** and has holes in shape of a ********** cross trying to be funny. Invading my personal privacy and my personal space is wrong. Plus there's roaches coming out of unit *** going into my unit ruined my stuff .

  Customer Answer

  Date: 09/06/2023

  Please close out this complaint ASAP 

  
  

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The furniture was placed in storage on June 21st with one month free rent. My son and his friend moved the furniture in. My son friend only placed his name on the storage agreement. On the 26th of June I found a apartment and tried to get the furniture out but my son friend was not with us so we could not get it out. I went back August 1st and they said get the paperwork notarized and then we will release your furniture. My son friend was hiding from the police so I payed for a notary to come to his brother house. I took the notarized letter back and the storage manager took my bank card and said she was going to check what kind of lock was on it but I still was going to have to pay for July rent I said fine. She came back called her manager told her we had a notarized letter. The manager told her she had checked the jail and my son friend was not there and not to give us the furniture. My son started asking why we had to go through all the time and money if they were not going to give us the furniture and the clerk told him to leave or she would call the police. I told him to go outside. She called her manager again and gave me the phone and the manager told me to come back in October to attend the auction of my furniture but that my son was banned from cube storage. Today August 23rd I called the storage and she told me because my son had called and curse her I had also been banned. I asked her why I had not curse or talked to her or anyone at cube storage ever. She said because of my son and for me not to call her or anyone at cube storage again and I could not attend the auction of my furniture, but I could call her manager. She gave me her manager phone number and hung up.

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gates unlocked. buildings all unlocked at night ****************************** Cape Coral, FL *********** Gates unlocked. buildings all unlocked at night. 7-13-23@ 10:30pm **************************************cape coral, Florida *********** Gates unlocked. buildings all unlocked at night. 7-13-23@ 10:30pm ********************************** Cape Coral, FL *****