Complaints

This profile includes complaints for Cantaloupe, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Cantaloupe, Inc.

  100 Deerfield Ln Ste 300 Malvern, PA 19355-2183

• 

  Cantaloupe, Inc.

  24 Spring Mill Dr Malvern, PA 19355-1200

• 

  Cantaloupe, Inc.

  100 Deerfield Ln Ste 140 Suite 140 Malvern, PA 19355-2100

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to close my account, I returned the device for my vending machine. It was received Sept 12 2023 to Canteloupe. I'm still getting charged for the device monthly fee. I have made numorus calls and always get the run around. The device was to be deactivated when they got it back and it is still active. Only way to contact the deactivation people is by email- I have sent several emails and never get a response. I get a different answer each time I contact customer service.

  Customer Answer

  Date: 11/21/2023

  I just received an invoice this morning from 3/18/2021 stating I owe them $163.00 due today.

  ******************;<*******@cantaloupe.com> 7:06?AM (3 hours ago)

  100 ************
  Malvern PA **********
  *************
  Contact: *****************************
  
  INVOICE
  
  BILL TO: SHIP TO:
  ******* ******** LLC dba **** **** ***************
  *** ***** **** ***
  Muscoda WI **********
  United States
  
  ******* ******** LLC dba **** **** ***************
  *** ***** **** ***
  Muscoda WI **********
  United States
  
  Invoice Number Invoice Date Order Number Order Date Sales Representative
  ******** 3/18/2021 3/18/2021
  Customer No. Customer Purchase Order No. Shipping No. Ship Date
  ******** *******
  ******** *** dba ****
  **** ***************
  
  ****** 11/3/2022
  
  Description *** QTY Unit Price Amount Tax Total
  ************ Ea 1 $163.00 $163.00 $0.00 $163.00
  
  Term: Net 30
  Due Date: 4/17/2021
  Checks payable to:
  Cantaloupe, Inc.
  
  Invoice Total:
  Tax Total: (%)
  Freight Charges:
  
  $163.00
  $0.00
  
  ******
  
  TOTAL AMOUNT
  PAYMENTS AND CREDITS
  BALANCE AS 11/21/2023      $163.00
  

  Customer Answer

  Date: 12/17/2023

  I have spoke with the company again and still getting the runaround- The last device I sent back they received on Sept 12th. They gave mecredit for both devices as being returned qnd now they took ny credit for the last device off of my account. The last device I sent back ended up coming back to me. They had sent it to repair and repair sent it back to me- I adv ised them that I have the device back that I had sent in to them. There was nothing wrong with the device! every time I call them I get a different answer; so it is nothing but a runaround.

   

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IN June 2022 My husband and I purchased some vending machines that had card readers in them that were serviced by Cantaloupe. The previous owner trasnfered the readers into our name, at no time did we talk to anyone about what that ment. Now I have sold 3 of those machines and a month ago 9/21 I put in a transfer request for the new person that owns the machines. I am not being told that I am in a contract for Cashless Plus, That i was not aware was on the machines, nor was I aware that it was a contract, because no one spoke to me, nor did I agree to the Cashless Plus option. Myself and the new owner of the machines have called several times and have gotten nothing but the run around. WE never get the same excuse as to why this is still not done. I just want the machiens to be transfered to the new person, I don't understand why this is something that has not happened. Nor do i think that they should be able me to any type of contract that i was not informed of when i bought the Vending machines.

• Initial Complaint

  Date:09/29/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am having issues with the software for my vending machine through Canteloupe (Seedlive/Greenlite). I have been working with them over a year to get the machine working. They are non-responsive. They have a phone system that hangs up after 59 minutes on hold. They will not give me a direct line, so the only option is to be on hold for hours a day waiting for customer service. Today I waited for 57 minutes to have ****** talk to me for 4 minutes, and tell me they'll call me back because she doesn't know the answer...that was several hours ago. They keep charging me $20 a month, for services that I'm not receiving.

• Initial Complaint

  Date:09/25/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid Cantaloupe TENS of THOUSANDS of dollars in transactions fees just last year (2022) to Cantaloupe. Yet they can't figure out their own billing. Or perhaps they are just intentionally trying to rip off their clients. I've replaced the SAME cashless card reader kit FOUR to FIVE times before getting a device that works. Their cashless kits are total JUNK. In addition I have to pay for shipping for each device. With over 20+ machines I've likely spent over a thousand dollars just in shipping in the last year to both get and return their DEFECTIVE devices.To add insult to injury Cantaloupe will OVER BILL you! Unless you catch them and send countless emails, they'll bill you for defective devices that you've returned. That's right you'll fight with them for MONTHS to get your bill correct! This is NOT new. I've been doing this for YEARS with Cantaloupe. Now that *** ************ has bought them out, it's even WORSE. Hard to imagine but true...Stop overcharging me for devices that have clearly been returned.

• Initial Complaint

  Date:09/22/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of cantaloupe for over 10 years. I recently ordered an advanced replacement unit for a credit card reader that was under warranty but was not working properly. When I received the new unit (***********), I returned the old unit. However, they say they never received the the old unit, although they did not let me know that until I tried to deactivate it. When I went to deactivate the credit card reader (it is a seasonal account and only operational May- September), I was told there were multiple devices on the account and they would not deactivate the device. I have called customer service 4 additional times and reached out to find out how to remove the device from my account since it has been returned. No one has returned my phone calls. I am always starting from the beginning because they will not open a case for me, even though I have asked them to. I initially spoke with ****** in customer service. I have called several times and asked to speak with him, left a message, asked for a supervisor to call me, etc. This has not happened, and they continue to charge monthly service fees, even though I have asked for the account to be deactivated.

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worst customer service. I have used Cantaloupe, ********, ***** readers for a few years on my unattended vending machines. Last year I was given notice that all 3g devices were going to stop working at the end of the year and that I would need to upgrade to a 5g device. Which I did. I bought the new device that they said would work. The NEVER said we needed to deactivate the old device (which they told me to throw away) and they have continued to charge me for each month, all year. The new device barely works and seems to only anger my customers since it keeps cancelling their transactions.. I have called for months. They have pushed update after update. It's now August, my sales are declining because so many of my customers use credit/debit cards. They DO NOT SEEM TO CARE at all. I have asked for refunds for the monthly charges for the device that they told me to throw away, because it would not longer work. They say that I should have requested a deactivation... (again, on a device that can longer work and I replaced with the one they sold me) They also sold me a replacement device to replace the first upgrade device.. that also doesn't work. So they have been charging me for months for 3 devices. 2 that they knew weren't working and a 3rd that seems to only anger my customers because their service keeps cancelling the sale.... DO NOT USE THIS COMPANY

• Initial Complaint

  Date:05/15/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A charge of $4.77 showed up on my gold **************** card dated as of 04/06/23 from CANTALPOE 2 **** out of  Malvern PA. I do not know what this charge is and I disputed it with ****************. **************** has put it back on my bill with an enclosure saying it was a swipe with Auth Code ******. I do not know what this charge is for and what merchant made this charge. I ask that CANTALPOE 2 remove/revers this charge.

• Initial Complaint

  Date:04/14/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just noticed a charge from this company on my **** statement. Going back through statements, I noticed same charge on previous statement, but none prior to that. I do not recall ever hearing of this company, much less authorizing any recurring charges to my **** account. Additionally, as the business is not physically located near me, I find it suspicious that for some reason, I have no record of my normal "Your card may not have been present" notification from ****, always delivered when I have legitimately supplied billing information remotely...which I ONLY do with businesses that do not use ******. I suspect I am being defrauded, and have opened dispute(s) with *****************

• Initial Complaint

  Date:04/08/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January and again in April this year, Cantaloupe, Inc. representatives have been sending me invoices and requesting payment for device rental that returned last year July 2022. In January after I told them I would not pay the money I didn't owe it because I'd sent the devices back, Cantaloupe, Inc. generated a new invoice for early termination of the rental of the devices. There was no early rental termination fee mentioned until then. At first I could not find the emails from July and August 2022, but I kept looking and did find them and sent them to Cantaloupe, Inc - That email chain included a statement to one of the people at Cantaloupe Inc asking to verify the devices had been returned so they could close the account. On Feb 10, 2023, I forwarded that email chain to the Cantaloupe Inc representative I had last received an email. Now yet another representative from Cantaloupe is asking me when I'm going to pay the invoice for the early termination that they created as retaliation. I want them to stop contacting me and not try to collect any more money from me.

• Initial Complaint

  Date:04/04/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cantaloupe is scamming its customers with no transparency or explanation for the fees. I have so many problems with this company. I have sold my machine few years ago and cancelled the services for that machine I sold. All of a sudden, two years after the machine was sold, I see charges for that vending machine. When I complained, they keep telling me I activated the machine of which I hadn't since I obviously sold the machine. I tried calling, sending emails, and asking for this problem to be fixed, nothing has been done. Actually, after my complaint of being charged $9.95 month (totaling $99.50) for that machine that I sold few years ago, I was charged another $369.75. Again this was charged as a lump sum after my complaint. So now this company is accusing me of reactivated this machine without showing me any documents that I authorized this, they don't provide me any statements showing the explanation as to why they charged me $369.75, and their only explanation for that charge was the prorated monthly service fee going back few years. I am getting screwed by this company by their dishonest business practices, unethical sales, and their lack of transperancy. Now even though I cancelled all of my accounts with this company, I am still being charged monthly service fee. Even though I got confirmation that the devices have been deactivated, they are now telling me that the accounts will not be closed until I pay off the amount that is owed, of which I'm assuming its that $99.50 + $369.75 + every month it keeps charging me monthly service fees for accounts that I already closed/deactivated (that keeps being charged). I still have not been refunded these erroneous charges and they are holding all my settlements from my business that is minority owed business.