Complaints

This profile includes complaints for Jordan Tax Service, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Jordan Tax Service, Inc.

  102 Rahway Road McMurray, PA 15317

• 

  Jordan Tax Service, Inc.

  7100 Baptist Road Bethel Park, PA 15102

• 

  Jordan Tax Service, Inc.

  Po Box 200 Bethel Park, PA 15102

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/17 our property managers 412 Properties received a notice that our sewage bill had not been paid. They said they never have received any other form of communication from Jordan Tax Services leading up to this. I emailed Jordan Tax on 4/25 to file a dispute with the company because there was zero communication from them stating that any form of payment needed to be made. I went back and forth with the company for a while on 4/25 via email but then was told it needed to be reviewed by a supervisor. The name of the supervisor has never been disclosed and I also have not received any formal communication from said supervisor. From 4/25 there were countless emails and phone calls not returned to me until 5/15 when ***** accidentally answered my phone call. I was promised a return call which never took place. on Tuesday I followed up yet again via email and finally was told no fees would be removed. They are indicating that there has been no fault on their company and that I was ignoring payments. I have never received a piece of mail from **** or an email from this company. The fee owed is $730.30 and it seems as if they are unwilling to work with us even though they failed to notify us of any fees being owed. By working with us I mean late fees and postage fees I understand some form of payment needs to be made. But the poor customer ********************** that has been occurring throughout this whole process makes me feel they need to be held accountable.

  Business Response

  Date: 05/28/2025

   

  As requested, attached are copies of your sewage invoices. You signed up to receive e bills for your sewage bills on 8/27/2024 at which time you made a one time payment on your account - you did not sign up for the auto pay option.

  Under these conditions when you received notification of your sewage bill being received at your email address you entered as ************************* you would have to log in to your account and initiate a payment.

  Under the circumstances, and since you asked to be removed from e billing, we will make an allowance to remove the service expenses of $59.14 if you pay the amount of $758.33 in full. This amount includes the interest portion that is charged by the Borough of Millvale.  

  Customer Answer

  Date: 05/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  There was no communication from Jordan Tax Services. This is the reason why the dispute was first opened and continues to be ignored. They failed to communicate any amount of money was owed. And then failed to provide good customer **********************. They continue to say the amount owed was ignored. I have no emails on a monthly basis stating that a balance was owed. 
  
  Regards,
  
  ******** *******

  Business Response

  Date: 05/29/2025

  You signed up for the bills to be sent via email and your entered your email address. We cannot control if you read your emails and we did verify the emails were successful.

  As a consideration, we removed our fees - we cannot remove any of the Borough charges.

  Customer Answer

  Date: 05/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  There has been no resolution. You have emailed me invoices that were never delivered. I would like it to be known that I went a month with zero communication from the company after the dispute was opened. I have been responsive to every communication that has been sent out so far. No emails were delivered to me. I am still not receiving emails from e-billing OR postal mail from ****. Which at some point I was told I would be removed from e-billing. The error is on the company for never emailing me. 
  
  Regards,
  
  ******** *******

• Initial Complaint

  Date:05/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A sewage bill comes quarterly. I paid my quarterly bill in April and they billed me the exact same amount in May and refuse to give me my double payment back. I would like a resolution to this in the form of a refund of the double payment.

  Customer Answer

  Date: 05/21/2025

  ADDITIONAL INFORMATION:

  See attached.

  Business Response

  Date: 05/27/2025

  This refund was processed on 5/22/2025 and the check was mailed out on 5/23/2025.

  Customer Answer

  Date: 05/27/2025

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jordan Tax Service collects the Tax payments for Avalon, **. There is a fee to pay with a credit or debit card on their site, so I mail my tax payments. In 2024, I was on a 3-payment plan for my ************************* Taxes. The 2nd payment took weeks to clear my bank, so I called Jordan to see if they received it (out of concern that the check got lost), & they said they were understaffed and could not look through the pile of mail to tell me. Eventually, my payment cleared my bank. The 3rd payment ($709.96) was due in December 2024. I mailed this payment somewhere around the 3rd week of December. Around the beginning of February I called Jordan Tax Service (it did not clear my bank again), they claimed they never received my payment and referred me to their Attorney to collect it. The Attorney Firm is ******* and Price. I called them, they said I owed this payment and tacked on late fees and penalties. In the meantime, I called ****************************************** to complain, I was told I needed proof of payment. I mailed this payment with a stamped envelope so I had no "proof". So I paid ******* and Price $709.96 plus an additional $182.30 in penalties and online payment fees (this time I paid online). Well, over the weekend the payment I mailed to Jordan in December cleared my bank on March 21st (3 months later). So now I paid my $709.96 tax payment twice with $182.30 in fees. I emailed ******* and Price, *************************, and ************** to let them know. ********* and ************** have not responded & ******* and Price said that I would get the original payment refunded when Jordan sends them the payment. I told them I wanted all the fees refunded since I mailed my payment in December & the envelope would have been post marked in December. ***** has responded to this. I do not keep and extra $710 in my bank account and am short now to pay my bills. I am not the only person having problems with Jordan I found out.

• Initial Complaint

  Date:03/12/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** had the same bank account & paid *** every year with online banking, the receipt for my payments has either my *********** number or my sewage account number. Earlier this year I sent in money for my taxes through online bill pay of $359.37 twice & *** sent $218 to the sewage & paid my real estate taxes with it, instead of leaving it there for my school tax bill that was sent a few weeks later. In total, I sent ********** my online banking $1667.48 in 2024. I owed *******. Which means I overpaid them $118.94 if they wouldve let my money stay in that account instead of putting it to the sewage bill no issues would be occurring JTS -collects real estate and school taxes for my borough, but also sewage. I sent *** $1300 in 2024 in payments of ($200,$200,$400,$500) for sewage, none of which is the exact amount owed. Thats the reason why they said they sent money to the sewage bill because it wasnt the exact amount I owed They leave the money there & dont send any to the tax account if I overpay the sewage. Im not exactly sure what my sewage bill was for 2024 only that I paid those amounts *** returned a payment of $230 I sent for my taxes 11/27 /24. They return $230 on 2/24/2025 but then sent into collections/to a lawyer to collect $330 (plus fees)I have called several times for the last 10 days, only once have I reached someone (**** Aiserman) and he directed me to his supervisor. No one has yet to return my phone calls, even though I call and say that Im very upset that I have very good credit and try and explain whats going on here. I called to my borough to complain to them and they told me that *** told them I made payments of 200 and 200 and something else which were payments for my sewage I do have the emails and receipts from my bank account. **** also told me in the email that all of the payments are sent to the sewage side and then dispersed from there. Which maybe is the companies problem in the first place?

  Customer Answer

  Date: 03/13/2025

  See attached documents.

• Initial Complaint

  Date:01/24/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jordan Tax Services is the sole provider for stormwater, sewage, and trash services in our borough, leaving residents with no alternative. We are currently dealing with two serious issues.1. **********: We paid the 2024 stormwater fee of $96 on 1/31/2024 and received confirmation. On 1/24/2025, we were notified that this bill was allegedly unpaid, with legal action and a lien on our home threatened if we dont pay $158.01 by 2/24/2025. Our account only shows the 2025 bill, not the 2024 payment, which is documented and confirmed on our end.2. Sewage: Jordan Tax canceled our autopay without notice, resulting in a $300 overdue bill. After calling customer **********************, I paid $299.31 on 12/19/2024 via their ACI website. The payment cleared our bank, but it hasnt been applied to our account, resulting in late fees, interest, and continued threats of liens. Attempts to resolve this through calls, emails, and letters with proof of payment have gone unanswered.Dozens of other residents report similar issues, with extra fees and threats forcing compliance. This companys actions are unethical and potentially criminal. Please investigate.

• Initial Complaint

  Date:12/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged undo interest and a ***** EXP." fee totaling $87.45 that are unwarranted. I am being threated with a lien on my home if I do not pay a total of $487.45 for WM Garbage Service in *********************, **. My request is that the interest amount be removed along with the ***** EXP" fee. I am fine paying my responsibility of $400 for garbage collection. The document I received the week of 12/13 was the FIRST notification I have received about this matter. I called the office on 12/13 and was told bills were sent out asking for payment. I reviewed my **** Informed delivery and did not see anything relating to Jordan Tax Service or WM or ****** Township Garbage collection. I asked Jordan Tax service to provide me with copies or the bill that was sent out and proof of delivery and they were not able to do so.

  Customer Answer

  Date: 12/17/2024

  I received this today from Jordan Tax Service. While this resolves my personal issue, I believe this is much more widespread.  I am hoping documenting this via ticket will help show the scope of the issues with this service. 
  

  Good morning!  I am so sorry for the inconvenience. I did notice we had the wrong zip code for your mailing address. If you will just pay the face of $400.00, the fees will be removed. I have corrected your mailing address to Venetia 15367

  Business Response

  Date: 12/27/2024

  This has already been settled with the taxpayer - Face amount only due based on bad mailing address which is now corrected

• Initial Complaint

  Date:12/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is regarding Jordan Tax Service inability to post payments to accounts within a timely manner. This is the second time I have been directly impacted with no resolution or responses from JTS. I received a cutoff notice/lien letter even though I had a payment arrangement. Nonetheless I called them and made my payment in full on 11/25. I kept them on the line until they saw I made the payment w my card. 2 weeks later I received a bill dated after the payment date of 11/25 showing the full balance and penalties. When I called *** they said they had not yet posted it on their side even though the payment came out of my card account on 11/25. I pleaded to know when the payment would post and they said when ever they get the check from the cc company??? I asked to speak with a manager and was hung up on and when I called back the phone was not answered. I want a refund of penalties charged to me after my account was paid in full. It is wrong for there to be such a delay in posting a payment (14 days and counting). This is the 2nd time in a couple of months this happened. The first time I had a payment arrangement and it was canceled because *** took 19 days to post a payment made on their website. When I tried to complain I was directed to email ***** the manager at their generic email address. After multiple email attempts she never replied. I want to know if I pay on the *** website my payment is posted within a day.

  Business Response

  Date: 12/20/2024

  The account has been credited $13.36 for the additional fees charged from the credit card payment date. Please consider autopay to have your payments promptly deducted and posted on the payment date to your account. You can also make a one time payment on your account with no fee if you login to your account set up at - ******************************************************************

• Initial Complaint

  Date:09/21/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an overdue sewage bill. I am a single mom just recently and trying to get my bills on track i got a notice for shut off for the end of sept and made a payment but was told i could not make any payment arrangements and that there was no assistance available. I also can not get anyone to give me an accurate account balance, and one of my payments was missing.

  Business Response

  Date: 09/21/2024

  i have reviewed your account and do not see any comments about the call you made. We do accept payments as you have been making them sporadically since January, 2024 rather than paying the amount of the actual bill.

  The payment for $200.00 that was made on 9/11/2024 was returned by the bank. There was another $200.00 payment made on 9/18/2024. Maybe it would be easier for you to make smaller monthly payments rather that a few larger payments. 

  There are programs that you can apply through the ******************** attached is the Link to apply - ************************************************************

  Customer Answer

  Date: 09/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have email communication with someone at Jordan tax and I also have proof of a payment thats definitely posted on my end but not on my  account. One for 150  and the $200 has been taken out again and is out of my bank and no returned so why is that not showing up my on my account. I am not getting a true balance due and have a shut off notice that I can't accurately resolve. 

  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:09/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Sewage bill is way too high. I need help investigating why I am paying this much. The July portion of $176 was outstanding, but even that seems outrageous. Why would one month of service be that much? Then, I was away from most of August! Why is my August bill so high?

  Business Response

  Date: 09/16/2024

  This bill was for three months service, the last two bills were not timely paid. Usage and monthly bills were the same.

• Initial Complaint

  Date:08/27/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The lack of this company sending me proper billing documentation through email or mail. I have tried for over a year now to provide correct information so that I can be notified about my taxes. At this point, I have received a penalty for every bill. I would like to file a case for this company to be audited because I believe they have a financial incentive to make more money through penalties.