Complaints

This profile includes complaints for Wawa Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Wawa Inc. has 58 locations, listed below.

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• 

  Wawa Inc.

  260 W Baltimore Pike Media, PA 19063-5620

• 

  Wawa Inc.

  10 Davisville Rd Warwick, PA 18974-5541

• 

  Wawa Inc.

  1946 N 11th St Reading, PA 19604-1509

• 

  Wawa Inc.

  741 E Broad St Bethlehem, PA 18018-6315

• 

  Wawa Inc.

  567 Lancaster Ave Malvern, PA 19355-1814

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well, my complaint is on the management team at this Wawa on *********** **** Wilmington, DE ***** I’m a patriot that comes in there every day and spend money for lunch when I’m at work it’s a friendly environment, so I’m friendly when I come in there but I’ve been been told I’ve been threatened twice by two different managers that if I don’t stop talking to their employees, I will be banned from the store. I know for a fact I’m not the only customer that comes into your place of business and has friendly conversation with the employees and wawa employees having friendly conversation with the patriots that come in there Wawa i’ve been coming inside the store and purchasing items for over a year since I’ve been at my job. I have never been disrespectful to anyone inside the store and I feel as though as a person that comes in there and spend the money I should not be threatened by management that I’m being friendly, or having a conversation with an employee, I hope you can resolve the situation because it definitely needs to be addressed and I’m never alone when I come inside the store I have other employees that work with me they come in there also that have witness your management threatening, threatening to ban me from the store. I don’t appreciate it. It makes me feel uncomfortable, and I think it needs to be addressed immediately.

• Initial Complaint

  Date:06/28/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The offer was to buy a hoagie and a ***** **** product and get a free 20 oz. Pepsi. By the time I got home and looked I noticed I was charged for the *****. I have written to WAWA twice previously and received no reply. I want the $2.39 back that I had to pay because I did not get the free 20 oz ***** free as stated in the offer. I still have the receipt but I do not have the ability to upload it. Thank you!

  Customer Answer

  Date: 07/06/2023

  From: ************************* <*****************>
  Date: Wed, Jul 5, 2023 at 5:17 PM
  Subject: Complaint ID: ********
  To: [email protected] <[email protected]>
  
  Please terminate the above complaint. It has been resolved. Thank you **************************

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a faithful member of the Wawa rewards program. I eat lunch at wawa about 3 times a week. Recently wawa loaded a coupon for $2 off a chicken sandwich. I tried to use the App to take advantage of this coupon and was not really able to. Then at the end of the transaction I asked the cashier to please scan my rewards card so that I could get credit for the points. I was pretty much told no. The video will clearly show me pulling out my rewards card and not being able to have it scanned. This is most disheartening. Why have coupons that cannot be used. And more importantly, why not honor the rewards program. I sent an email to the customer service at Wawa and was basically ignored (standard no-response email stating they would look into it....which they obviously didn't).

• Initial Complaint

  Date:06/17/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered pickup was told ready at 12:44 pm thirty minutes after I was still waiting, phone number no answer and no apparent cancel option or help chat within the app outside of a generic form that kept crashing outside of the obvious credit back to my card since I left after waiting and waiting without receiving my order I would like better service going forward. Email is best phone is only for work

• Initial Complaint

  Date:04/27/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just got this bunless hoagie at the Williamsburg location. I came home, was eating it & trying to enjoy it when I came upon someone hair in there. I cannot go back to the Williamsburg store because I do not live in Williamsburg.

• Initial Complaint

  Date:04/17/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased merchandise for 3.39 with my card at Wawa Egg harbor township at 12:36pm then at 1:10 I was charged $175 at Wawa but in Toms River?? It takes about 45 to an hour to get there. Then another charge almost came through for $75 but was declined because I was negative at this point. Unfortunately I live paycheck to paycheck with 3 kids and 1 on the way I don’t have time to wait 10 days for this transaction to be resolved I work hard and apparently Wawa isn’t take the precautions on keeping our debit information safe once again unless I have cash or use my tap I will not be putting my chip in another Wawa. This is crazy.

• Initial Complaint

  Date:04/06/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WAWA STORES OFFERED 15 CENTS FOR EACH GALLON OF GAS PURCHASED IF THE BUYER USES THE WAWA APP TO PAY FOR THE GAS. I PULLED INTO WAWA AT *** ** ***** ***** ****, GALLOWAY, NJ ***** AND GAVE MY PHONE TO PAY FOR THE GAS WITH THE WAWA APP. UNFORTUNATELY THE ATTENDANT TELLS ME THAT THERE INTERNET IS DOWN AND I CANNOT USE MY WAWA APP TO PAY FOR THE GAS. I CALLED WAWA AND SPOKE TO ****. I EXPLAINED TO **** THAT IF THEIR INTERNET IS DOWN THEN I CANNOT BE FOR THE GAS WITH THE WAWA APP. I TOLD HIM IT IS NOT MY RESPONSIBILITY FOR THEIR INTERNET GOING DOWN AND THEY SHOULD MANUALLY ADJUST THE PRICE SO THAT I GET THE PROMISED REWARD FOR USING THEIR APP. I THINK IT IS A SCAM TO OFFER 15 CENTS PER GAS AND THEN TELL THE CUSTOMER THE INTERNET IS DOWN, SO YOU HAVE TO PAY FULL PRICE. I PURCHASED 9 GALLONS OF GAS AND IT SHOULD GET BACK $1.35 OFF OF MY PURCHASE.

• Initial Complaint

  Date:04/04/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  talked to three people and my gift card wasnt reloaded so just giving the run around after $36.92 was taken from my account.

• Initial Complaint

  Date:04/03/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was at Wawa this morning. I ordered a breakfast burrito with an iced coffee. Used a coupon that was printed on paper, but the establishment said they don't accept paper coupons anymore which is a lie. Also my iced coffee had bad milk put in my drink. I'm very upset as a customer. How do you serve coffee with expired milk? Disgusting. This issue needs to be resolved with a replacement meal or full refund of my breakfast purchase this morning of around $9.

• Initial Complaint

  Date:03/22/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited Wawa store #*** on 3/21/2023 to purchase food take-out. My order was initiated by a rep wearing a mask and gloves buy was interrupted by the night manager who preceded to take over preparing my food, without a mask and after sweeping floors. The manager then proceeds to talk to other workers while preparing my food without any mouth cover. I stated that I want to cancel the order because I don't like people talking over my exposed food. The person made me wait while completing other orders to give me my refund. After several minutes, I explained that my 9 year old child was in the car and that I could no longer wait. After a few more minutes, the manager began the process of giving me my refund (so I assumed). Instead of refunding my money, I was charged again for the same sandwich that I canceled. The store is WAWA #***. The transaction was at 8:16pm - where I was initially charged and again at 8:27pm where the refund was instead another charge. The transaction number is ********. Location - **** ******** ***, Millersville, MD *****. I called the WAWA customer service line and filed a complaint which I was told would be investigated.