Reviews

This profile includes reviews for C.A.R.S Protection Plus Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  C.A.R.S Protection Plus Inc

  4350 Northern Pike Ste 143 Monroeville, PA 15146-2840

  
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  C.A.R.S Protection Plus Inc

  19230 W 8 Mile Rd Southfield, MI 48075-5722

Review Details

• Review fromAdam F.

  Date: 09/06/2022

  1 star

  Adam F.

  Date: 09/06/2022

  This company has a complete lack of transparency in the refund process. I sold my car and cancelled the warranty a few months into my 2 year contract. When I called to confirm the amount of the refund they claimed they "couldn't disclose the amount" and would not provide me with a reason. They said it would be processed through the car dealer and that I would need to reach out to them in 2 weeks to find out what my refund would be. When the dealer received the refund it was a couple hundred dollars less than it should have been according to their contract, which states:"You will receive a pro rata refund of the service contact price for the unexpired term of the contract based on number of elapsed time, or miles, less any claims paid or approved for payment, less a cancellation fee not exceeding $50."I never had any approved claims and I only put a few hundred miles on the car. I had the contract for 158 days of the 730 day contract before cancellation. That equals out to 22% of the contract length and when multiplied by the $1,801 cost of the contract the comes out to a $1,411 refund. If I subtract the $50 fee I should have received a refund of $1,361. Instead, I was given a refund of $1,071, which is $290 short of what it should be. When I called in to complain they said they weren't able to disclose what they charged the dealer for the warranty or what my refund should be as that is determined by their dealer services department and I am "not allowed to speak to them."This should be a much more straight forward process and the lack of transparency is astounding.

  C.A.R.S Protection Plus Inc

  Date: 09/08/2022

  CARS ************************ is in receipt of the customers BBB review and respond as follows:Upon receipt of the customers cancellation, on August 30, 2022, CARS processed CARS portion of the prorated refund due to the customer and mailed ************** check to the selling dealer. Along with a check, CARS also provided the dealer with a letter outlining the breakdown of both CARS and the dealers portions of the prorated refund due to the customer in the total amount of $1,386.65. Pursuant to the Cancellation Provisions 7(a) of the customers Service Contract, CARS properly refunded its portion of the customers refund due to the selling dealer. The seller is responsible for its portion of the prorated refund due to the *********************** will reach out to the selling dealer to advise of their responsibility of providing the customer with their prorated portion in the amount of $314.64 for a total prorated refund amount of $1,386.65. However, if the customer does not receive the remaining outstanding refund in two (2) weeks, please have the customer contact **************.

• Review fromRON W

  Date: 08/02/2022

  1 star

  RON W

  Date: 08/02/2022

  I specifically got the mid level plan, Value Plus, so that more would be covered. What a joke that is, plus? Plus what, the taking of more of my money? There is not much in the way of specifics when you are buying the plan except for the salesmen's words and the 3 pages of "small print" that you get as you are handed everything walking out with your vehicle. I probably have 4-6 claims over the past year or so I have had the vehicle and they are covering about a quarter of it and not nearly what was promised. And I had to call the salesman who called his rep to get the first one covered because company said no. Supposed to be $100 deductible with a $70/hr allowance but I have repeatedly paid more because they wanted to send "their" parts instead of what is available to the garage. This last time it was a broken strut. I called and was told that my mid-level plan (Plus) didnt cover struts. I paid a chunk of change for this plan and feel like I have thrown money away. Also, these clowns advertise their "great" status with BBB. I am sending this to attorney general in their states because that is just not the case which makes it an outright lie and false advertising for the next poor slob that listens to their ad. These guys suck. As an HVAC contractor, if I did business like them, I would be wealthy. In jail and wouldnt be able to live with myself but a wealthy inmate.
  
  
  
  
  

  C.A.R.S Protection Plus Inc

  Date: 08/08/2022

  August 8, 2022 VIA BBB website BBB of Western ************ *************************************************************************** RE: 2007 ****** TACOMA CONTRACT NO.: CP192479 OUR FILE NO.: C-**** Dear Customer:The *********************************** ********** (CARS) ************************ is in receipt of your BBB Customer Review regarding your Service Contract and responds as follows:On February 4, 2021, CARS received with payment and approved your *************************** Plus Contract (48 Months/Unlimited Miles). Since the inception of the Service Contract you have opened two (2) mechanical claims and CARS has addressed two (2) mechanical claims. CARS has paid $877.95 to assist with the repair to your vehicle. First Claim: On June 7, 2021, a repair facility advised CARS your vehicle was experiencing front speed sensors, the front end was loose and noisy and hub bearings came apart. Per your Service Contract, on June 10, 2021, CARS was able to assist with the repair in the amount of $677.16 for the repair and replacement of the alternator and the associated labor. Second Claim: On June 23, 2022, a repair facility advised CARS your vehicle was experiencing issues starting. Per your Service Contract, on June 10, 2021, CARS was able to assist with the repair in the amount of $200.79 for the repair and replacement of the alternator and the associated labor. Upon receipt of a proper invoice CARS will pay $200.79 for the alternator and the associated labor. Please see Service Contract Provisions at 2(a) (b) (c), 3(a) and 5(e).If you are in need of a copy of your Service Contract, please contact CARS.CARS hopes this information is helpful to your inquiry. If you have any further questions, please contact CARS.Sincerely,The ************************ jmm

• Review fromJuan O

  Date: 08/01/2022

  1 star

  Juan O

  Date: 08/01/2022

  Absolute scam and such a ridiculous company. I needed the fuel pump changed along with a couple fuel sensors and the labor on my F150. The estimate from the shop was over $1,800. CARS Protection Plus only authorized $250!!!! Laughable! I spoke with various customer service reps and they all told me different things. I spoke with Supervisor **** and thats when I was told that the sensors were not covered. Even though the contract does not say they are NOT covered. Cancellation is another headache. After 20 days you are not entilted to a refund and unless your car is deemed total loss or repossed AND you have made 0 claims. Both the dealer and the company made false and LYING claims in order to sell me this scam of a contract. Please do not fall for this. AND the parts that they do cover, for example the fuel pump I needed, are refurbished and aftermarket parts. You will end up paying more in the long run with this protection. Please save your wallet and save yourself a headache and DO NOT BUY their contracts.

  C.A.R.S Protection Plus Inc

  Date: 08/10/2022

  August 10, 2022 VIA: BBB website BBB of Western ************ *************************************************************************** RE: 2011 **** F150 CONTRACT NO.: ******** OUR FILE NO.: C-**** BBB COMPLAINT Dear Customer:The *********************************** ********** (CARS) ************************ is in receipt of your BBB Customer Review regarding your Service Contract and responds as follows:On June 29, 2020, CARS received with payment and approved your *************************** Plus Contract (48 Months/Unlimited Miles). If you need a copy of your Service Contract, please contact CARS.On July 18, 2022, a repair facility advised CARS your vehicle was losing power and the gas gauge was inoperable. CARS advised the repair facility to provide an estimate to CARS for the repair of your vehicle. The repair facility advised the turbo was also experiencing issues. CARS advised the repair facility CARS would require the fuel pump be replaced in order to determine if the turbo replacement was covered under your Service Contract. On July 25, 2022, CARS advised the repair facility CARS was able to assist with the repair your vehicle as follows: CARS could supply the fuel pump needed for the repair in the amount of $145.79. CARS was able to assist with 3.0 hours of labor at $70.00 per labor for $210.00. CARS advised CARS could assist with the repair of the vehicle in amount of $255.79. CARS further advised the repair facility in order for CARS to determine Service Contract coverage for the turbo, the fuel pump would need to be replaced. CARS advised the failure of fuel pump sensor, and the level sensor were not covered under the Service Contract. If the repair facility has any additional information, please have the repair facility should contact CARS.On August 1, 2022, CARS again advised the repair facility in order to determine Service Contract coverage for the turbo, the fuel pump would need to be replaced.Please see Service Contract Provisions at 2(a) (b) (c), 3(a) and 5(c).CARS hopes this information is helpful to your inquiry. If you have any further questions, please contact CARS.Sincerely,The ************************ jmm