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Business Profile

Auto Warranty Processing

C.A.R.S Protection Plus Inc

Reviews

This profile includes reviews for C.A.R.S Protection Plus Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    2.91/5 stars

    Average of 103 Customer Reviews

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    Review Details

    • Review fromJessica H

      Date: 02/23/2023

      4 stars

      Jessica H

      Date: 02/23/2023

      They didnt pay all of the bill they are very picky but they dud pay some do Im grateful for that

      C.A.R.S Protection Plus Inc

      Date: 03/03/2023

      The Cars Protection ********* (CARS) ************************ is in receipt of your BBB review regarding your mechanical claim and responds as follows:CARS strives to provide a superb claims processing experience and thanks you for your positive review. CARS has reviewed your most recent mechanical claim to determine what could have been done to lower your out-of-pocket costs. One thing CARS found was that you used a repair facility supplied part. On most mechanical claims CARS can ship CARS supplied parts and this option is often more cost effective than using the repair facilitys supplied part. CARS values you as a customer and hopes this information was helpful to your inquiry.Sincerely,The ************************ la
    • Review fromJerald G.

      Date: 02/16/2023

      1 star

      Jerald G.

      Date: 02/16/2023

      Cars Protection Plus only paid $939.00 towards a $3400.00 head gasket job. The owner of the place I bought this vehicle got upset with Cars Protection Plus and will send me a check for $300.00 to offset the $3400.00 cost. Said he will drop this extended warranty company too. The mechanic warned me in the past that these companies, talking about all car warranty companies, are all alike.

      C.A.R.S Protection Plus Inc

      Date: 02/23/2023

      The Cars Protection ********* (CARS) ************************ is in receipt of your BBB review regarding the authorized assistance amount on a mechanical claim and responds as follows:CARS apologizes that you are unhappy with the assistance you received; however, mechanical claims are adjudicated using the Terms and Conditions of each customers individual *************** Contract. CARS has reviewed your mechanical claim and located where some of the difference in the assistance amount authorized by CARS versus what the repair facility charged for the repairs occurred. First, your *************** Contract assists with the labor cost on a covered repair in an amount of up to $60.00 per hour. The repair facility you chose for this repair charges more than double that and you are responsible for the difference. Second, during the adjudication of the mechanical claim you were given two options to receive parts. CARS offered to ship CARS supplied parts or provide the amount CARS would have paid for CARS parts as an allowance toward the cost of the repair facilitys supplied parts. You chose to take the allowance and use it toward the cost of the repair facilitys supplied parts. If the repair facilitys parts were more expensive, you paid the difference there as well. Lastly, the $3400.00 estimate from the repair facility was not just for the failed head gasket, there were failed components requested that were not covered on your *************** Contract and CARS could not assist with those failures. In the Terms and Conditions of your *************** Contract you will find a complete list of covered components. CARS hopes this information was helpful to your inquiry and will be useful if you need to utilize your *************** Contract to assist with any future repairs. Sincerely,The ************************ la
    • Review fromVictor t

      Date: 01/07/2023

      5 stars

      Victor t

      Date: 01/07/2023

      loved it help me out **** did not know what i was going to do to get it fixed

      C.A.R.S Protection Plus Inc

      Date: 01/18/2023

      The Cars Protection Plus Inc.(CARS) ************************ is in receipt of your BBB review regarding your CARS vehicle service contract and responds as follows:CARS thanks you for the positive review. CARS values its customers and strives to provide quality and efficient claims processing to achieve customer satisfaction. Sincerely,The ************************ cll
    • Review fromKaren c

      Date: 01/06/2023

      1 star

      Karen c

      Date: 01/06/2023

      I have an extended warranty on my 2013 Equinox. I want to cancel this. I finally after 3 days get a human on the phone. Give all info needed and they send an email for me to fill out. Well can fill it all in except the signature and date area. I send this to them with an expanation. I get another email from them stating unless I return signed my cancellation request will be cancelled. I try again, this time date went in but still can not sign it. More phone calls, more hung up on calls. Last call agent told me that my contract number was not mine. I was reading it right of the contract. Contract number has worked every other call. I get transfer to the cancel policy number and immediately disconnected. Called back..oh now they are closed. My contract number is CP386443..I want it cancelled NOW!!!

      C.A.R.S Protection Plus Inc

      Date: 01/18/2023

      The Cars Protection Plus Inc.(CARS) ************************ is in receipt of your BBB review regarding issues cancelling your *************** Contract and responds as follows: On January 04, 2023, you contacted CARS and requested to cancel your *************** Contract. CARS customer service representative reviewed the cancellation provisions and sent you an electronic cancellation form via email. You returned the cancellation form that day; however, it was incomplete as the form had not been signed or dated. CARS replied to your incomplete cancellation form and requested you sign and date it. You again returned the cancellation form incomplete, this time having dated it and not signed it. You also stated via email that you were unable to sign the cancellation form electronically. On January 09, 2023, CARS customer service supervisor contacted you via telephone and explained to you that if you are unable to fill out the cancellation form electronically, you had the option to handwrite your cancellation request using the information asked for on the electronic cancellation form. You provided the handwritten cancellation request that day. Your *************** Contract has been cancelled with the effective date of January 04, 2023, the date the first incomplete cancellation request was received. CARS portion of the available refund was mailed via check directly to your lender. The dealership you purchased the vehicle from will mail their portion of the available refund, if any, directly to your lender as well.Please allow two (2) weeks for your lender to receive the funds.If you have issues filling out electronic forms in the future please remember these can often be printed and filled out by hand as well.Cars hopes this information was helpful to your inquiry. Sincerely,The ************************ la
    • Review fromDylan P

      Date: 01/04/2023

      5 stars

      Dylan P

      Date: 01/04/2023

      Cars has covered over $7-8000 since I got the warranty, couldnt be more happy with them! If you dont purchase the correct plan you wont get the coverage youre expecting so read through the plan before purchasing to make sure youre getting the one with the most coverage.

      C.A.R.S Protection Plus Inc

      Date: 01/18/2023

      The Cars Protection Plus Inc.(CARS) ************************ is in receipt of your BBB review regarding your CARS vehicle service contract and responds as follows:CARS thanks you for the positive review. CARS values its customers and strives to provide quality and efficient claims processing to achieve customer satisfaction. Sincerely,The ************************ cll
    • Review fromHerman P

      Date: 12/23/2022

      1 star

      Herman P

      Date: 12/23/2022

      I have an extended warranty on my 2008 Chevy Avalache. I have had the truck for 4 months and started having engine problems the truck was losing oil pressure and the engine was knocking. I took it to Pinehill towing in King George, VA and owner told me that the engine needed to be replaced. i told him I had an extended warranty with C.A.R.S Protection Plus and provided him with my contract number. I called C.A.R.S. to file a claim told them where I had taken the truck and that Pinehill towing would be contacting them about repairing the vehicle. The truck was repaired and whien I tired to get C.A.R.S to pay their portion of the claim. They denied the claim because the work had already been completed without their permission. But that is not correct as owner of Pinehille towing spoke with several C.A.R.S representative regarding this claim and they where aware of the work that needed to be done. It's not fair for me to pay for coverage that fine any excuse not to pay for necessary repairs. DO NOT, I repeat DO NOT purchase any warranty service from C.A.R.S. Protection Plus




      C.A.R.S Protection Plus Inc

      Date: 01/06/2023

      The Cars Protection Plus Inc.(CARS) ************************ is in receipt of your BBB review regarding repairs made without authorization and responds as follows:On October 13, 2022, you called CARS and spoke to a CARS customer service representative stating your vehicle was having issues. CARS customer service representative explained that you needed to take your vehicle to a repair facility and have the repair facility open a mechanical claim before the repair facility repaired or replaced anything on the vehicle. On October 31, 2022, a repair facility called to open a mechanical claim on behalf of your vehicle stating the vehicle had dropped a lifter and cylinder six (6) was dead. CARS claims adjuster told the repair facility that CARS needed to speak to you before CARS could proceed with the mechanical claim. CARS claims adjuster left a voicemail for you this same day.On November 02, 2022, you returned CARS claims adjusters voicemail and reviewed your vehicles issues. CARS claims adjuster called your repair facility and left a voicemail for a call back that same day.On November 15, 2022, you called CARS for an update on the status of the mechanical claim and CARS claims adjuster explained that CARS was waiting on a return call from your repair facility and asked that you have your repair facility call CARS. CARS claims adjuster also called your repair facility that day and left an additional voicemail requesting a return phone call. On November 18, 2022, you called CARS again for an update on the status of the mechanical claim and CARS claims adjuster explained that CARS had left another voicemail for your repair facility and was still waiting on a return call. CARS claims adjuster explained that CARS needed the repair facility to provide the cause of failure and an estimate for the repairs. On December 15, 2022, your repair facility finally contacted CARS and CARS claims adjuster reviewed that the repair facility needed to get your authorization to tear down the vehicle to the point of component failure. CARS claims adjuster explained that the repair facility needed to be able to provide the cause of failure, extent of damage and an estimate for the repairs. Your repair facility swore at CARS claims adjuster and disconnected the phone call. Later that day your repair facility contacted CARS again stating the vehicle tear-down was complete and CARS claims adjuster informed your repair facility that an independent inspection would be ordered on the vehicle. CARS claims adjuster ordered the inspection that day and it was scheduled to occur on December 21, 2022.On December 21, 2022, you called CARS stating the repairs on your vehicle had been completed. On this same date, CARS claims adjuster called your repair facility to review the status of the repairs to your vehicle and your repair facility verified that the repairs had been completed. CARS claims adjuster explained there would be no assistance as the repairs had been completed without authorization from CARS. The repair facility stated they completed the work because CARS would not have given much assistance anyway. Per your *************** Contract at Provision 3. (c): COMPONENTS AND EXPENSES NOT COVERED (Applies to all SCHEDULE OF COVERAGE levels): Any repair done without prior authorization from US. Also, Provision 5. (c): SERVICE CONTRACT CLAIM PROCEDURES: FAILURE, BY YOU OR YOUR REPAIR FACILITY, TO FOLLOW THESE CLAIM PROCEDURES MAY DELAY AND/OR RESULT IN CLAIM DENIAL. TO AVOID DELAY, FOLLOW THE CLAIM PROCEDURES LISTED BELOW: Your repair facility must perform a proper diagnosis to determine the cause of failure and extent of damageYour repair facility MUST provide Us with an estimate for the covered repair to obtain an Authorization number BEFORE any repairs have begun. ANY REPAIR PERFORMED PRIOR TO AUTHORIZATON WILL BE DENIED.Here, CARS was never provided the cause of failure to the vehicle or an estimate for the repairs and was not given the opportunity to determine if the issue would have been covered under your *************** Contract; therefore, CARS was unable to assist with the repairs.CARS hopes this information was helpful to your inquiry.Sincerely,The ************************ la
    • Review fromJennifer R

      Date: 12/19/2022

      1 star

      Jennifer R

      Date: 12/19/2022

      We purchased a vehicle along with CARS protection plan. Never received any information on it and when we needed to use it, we as well as dealership have had nothing but problems. Truck sat in garage for days waiting on approval from cars to approve fixes and then they approved ac condenser to be replaced but not freon....how can shop even test without frean??? Long story short, after truck sitting done for days we paid bill in full and are still waiting for shop to receive payment that cars already approved. Called today and was hung up on because after merging my husband in, they can't speak to us. Probably time we obtain a lawyer to get what we paid for. Cars is a joke.

      C.A.R.S Protection Plus Inc

      Date: 12/23/2022

      The Cars Protection Plus Inc.(CARS) ************************ is in receipt of your BBB review regarding the mechanical claim on your vehicle and responds as follows:On December 09, 2022, a repair facility opened up a mechanical claim on behalf of your vehicle for a thermostat and an AC condenser. During this phone call CARS claims adjuster obtained a verbal estimate for the repairs. Later that same day, after reviewing the estimate and preparing a quote on what CARS could assist with, CARS claims adjuster contacted the repair facility with authorization for the repairs. CARS claim adjuster also explained the information needed on the final invoice as well as how to submit the final invoice for payment once the repairs were completed. On December 14, 2022, CARS received an incomplete final invoice from the repair facility and sent the repair facility an email with information on what needed corrected. On December 15, 2022, CARS received a second incomplete final invoice and again sent the repair facility an email with information on what needed corrected. On December 19, 2022, CARS received the completed final invoice and issued payment to the repair facility that same day.The authorization amounts were as follows:Thermostat - $90.63 Coolant - $27.90 Labor for Thermostat - $150.00 A/C Condenser - $218.79 O-ring - $18.12 O-ring - $19.12 Freon - $89.97 Labor for A/C condenser - $150.00 Diagnostics - $125.00 Less Plan Deductible -$100.00 TOTAL: $789.53 CARS apologizes you are upset with the assistance; however, the repair was adjudicated correctly within the Terms and Conditions of your *************** Contract.CARS hopes this information was helpful to your inquiry. If you need any further assistance, please contact CARS.Sincerely,The ************************ la
    • Review fromChuck B.

      Date: 11/04/2022

      1 star

      Chuck B.

      Date: 11/04/2022

      I live in central valley of ********** and bought a car (2008 Lexus GS450h) from used car dealer in **************. we were offered the option to purchase an extended car warranty through *************** **** which we did for two-year extension. At the time of testing the car everything was great. Within a week, the engine light check came on, so we decided to take it to a local Lexus dealership in ******* to check it out. After multiple attempts to fix the car, it was finalized to have the engine replaced and Liberty Shield refused to pay for the repair. So, I requested for the two-year agreement cancellation within the 30 days for a full refund.They approved the request early September 2022, and we were told that the check will be sent to the lien holder (the lender). A month went by, and no funds were received by the lender. come to find out they sent the funds to the dealer we bought the car from; ****'s Auto, instead, but ****'s Auto claims they never got the check, that they will follow up with Liberty Shield. Now it has been 2 months since we had the cancellation and no funds in hand. When I followed up with account receivable manager (*******************) he said that they are not allowed to send the money to the original dealership and that maybe the check was delayed in the mail. the check was sent September 23, 2022. Today is November 4, 2022. So, watch out and don't purchase an extended warranty for used car from *************** **** They are scammers and not to be trusted.

      C.A.R.S Protection Plus Inc

      Date: 11/23/2022

      The CARS Protection ********** (CARS) ************************ is in receipt of your BBB review and responds as follows: On June 25, 2022, you purchased a Liberty ********************** Contract. Your *************** Contract contained a complete list of covered components in the terms and conditions. On July 12, 2022, a repair facility opened up a mechanical claim on behalf of your vehicle for an oil control valve. During this phone call a CARS claims adjuster reviewed with the repair facility that this component was not listed for coverage on your *************** Contract. On July 28, 2022, the same repair facility called CARS again advising the oil control valve had been replaced and it did not correct the vehicles issues. The repair facility advised that they thought the vehicle now needed an intake camshaft timing gear assembly but had not completed diagnostics to verify the issue. CARS claims adjuster requested the shop get your permission to tear-down the vehicle to determine the cause of failure and extent of damage then submit their findings and pictures. CARS never received this information; therefore, the claim was closed due to lack of contact from the repair facility. On September 16, 2022, you cancelled your *************** Contract. On September 23, 2022, CARS mailed a check representing CARS portion of the available refund to the dealership where your vehicle was purchased. This refund did not reflect any dealer mark-up that *** have been added to the purchase price of the *************** Contract. The dealership cashed this check October 06, 2022. Per the cancellation provisions of your *************** Contract: 7. CANCELLATION PROVISIONS - ALL REQUESTED CANCELLATIONS/REFUNDS MUST BE IN WRITING AND WILL BE PROCESSED THROUGH YOUR LIENHOLDER, IF ANY, OR YOUR SELLING DEALER.CARS has contacted the car dealership where you purchased your vehicle and was informed the car dealership has issued a refund directly to you. This refund represents both CARS and the car dealerships portions due to you for the cancellation of your *************** Contract. Cars hopes this information was helpful to your inquiry. If you need any further assistance, please contact CARS.Sincerely,The ************************ la
    • Review fromStephon F

      Date: 11/01/2022

      1 star

      Stephon F

      Date: 11/01/2022

      Bought a car that broke down after a week. Fixed alternator 2X New Starter 2 New Batteries New battery cables.***ALL MY SAVINGS AND CREDIT $** Car still dying on me. I went to Honda got a diagnostic found out it was a valve in the engine leaking on my alternators causing failure. I have Cars engine protection. Towed the car to honda just for Cars to deny my claim on the basis that they don't cover this part inside the engine...I called them and basically begged for an acceptance since the part is in the engine. I told them I am homeless, a veteran, bought the car for work which I havent been able to use yet. Still paying insurance. Still paying the note and out of options. They still said No cant help you. Its an engine problem which I have coverage for but not a valve in the engine? I should have never bought the warranty OR this vehicle. Reviews help people not to make the same mistakes.

      C.A.R.S Protection Plus Inc

      Date: 11/14/2022

      The CARS Protection ********** (CARS) ************************ is in receipt of your BBB review and responds as follows: On August 08, 2022, CARS received with payment and approved your Power ********************* Contract (3 Months/4,500 Miles, whichever came first). Your *************** Contract contained a complete list of covered components in the terms and conditions. On November 01, 2022, a repair facility opened up a mechanical claim on behalf of your vehicle for a spool valve. CARS claims adjuster advised your repair facility that the spool valve was not a covered component on your *************** Contract. On that same date you called CARS and a CARS customer service representative advised you that your *************** Contract only covered the lubricated components internal to the engine block. CARS customer service representative also reviewed with you where to locate the list of covered components relevant to your *************** Contract on CARS website. The spool valve is located outside of the engine block on your vehicle and is not an internally lubricated engine component. For this reason, the mechanical failure is not covered under your Service Contract.On November 01, 2022, you called CARS again to ask for an exception to be made and CARS to assist with the non-covered repair to your vehicle. CARS claims adjuster advised that your *************** Contract terms and conditions apply to assistance for repairs. CARS hopes this information was helpful to your inquiry.
    • Review fromContrine S.

      Date: 09/09/2022

      1 star

      Contrine S.

      Date: 09/09/2022

      I have a contract with this company and it's a pure joke. I have a BMW X5 so I bought the ulitmate value plan, in which pretty much everything is covered or so I thought. MY truck has been at the dealership for two because CARS want them to break down the differential to point of failure. I have spoken with them numerous times and even called the auto repair shop that they said they deal with most and they said they don't break down a part like that. They want authorize the repair on my truck on a part that is covered in my contract. It's frustrating because I have been without my vehicle and the part is covered they just want authorize the repair. I have never had a warranty company to ask for so much. I will NEVER NEVER refer them to anyone. I have had to the absolute worst experience.

      C.A.R.S Protection Plus Inc

      Date: 09/13/2022

      CARS ************************ is in receipt of the customers BBB review and respond as follows:On August 30, 2022 at 2:00 p.m. a mechanical claim was opened on behalf of the customers vehicle. CARS went over the claim procedures in detail with the repair facility and advised the repair facility to obtain the customers permission to tear-down the vehicle to the point of component failure and advise CARS of the extent of damage and estimate for repair, so CARS could determine if the failures were covered under the customers Service Contract. During that telephone call, the repair facility advised they did not perform tear-down and the customer would need to remove the vehicle and take the vehicle to another repair facility. On August 30, 2022 at 2:39 p.m., the customer contacted ************** advising she was unhappy with the vehicle situation and advised she took the vehicle to the repair facility the week prior. CARS advised the customer the ********************** facility had just opened the claim within the last half hour or so. CARS explained to the customer that ************** would need a cause of failure and extent of damage to determine if the repair would be covered.On August 30, 2022 at 4:31 p.m., the customer again contacted ************** advising the repair facility was unwilling to assist her and would not fix the vehicle. CARS again advised the customer ************** would need a cause of failure in order to move forward with the claim.Here, CARS is not denying assistance with the repairs, CARS is only trying to obtain the cause of failure and extent of damage. Instead, the repair facility is refusing/unable to perform the necessary tear-down. Per the customers Service Contract at Claim Procedures 7(a-f), in order to determine if the failures are covered, CARS requires a cause of failure and extent of damage. CARS is not requiring unnecessary tear-down, CARS is only requiring the vehicle be torn-down to the point of component failure and then provide CARS with the extent of damage and estimate for repair. Importantly, CARS wants to ensure the customers vehicle will be properly repaired the first time.In addition, since the current repair facility is refusing/unable to perform the necessary tear-down, the customer will have to take her vehicle to a new repair facility capable of performing tear-down and have them contact CARS to open a new claim on behalf of the customers vehicle. If it is determined the failed components are covered, CARS will authorize and pay the claim pursuant to the customers Service Contract.If the customer does not have a full copy of her Service Contract for review of the Claim Procedures, please have her contact CARS ************************ and a copy will be provided.

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