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Customer Review Ratings
Average of 119 Customer Reviews
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Review fromWendy B
Date: 03/25/2024
5 starsWendy B
Date: 03/25/2024
I've received excellent customer service, & since I've enrolled in the debt consolidation program my bad credit rating has gone up 100 points since this time last year.
Century Support Services, LLC
Date: 03/29/2024
*****, thank you for your review. We are happy to be partnered with you on this journey. While we create a strategic debt relief plan to help you get closer toward better financial health, your dedication to staying engaged in your program and communicating with us helps us be successful for you. We look forward to our continued relationship.Review fromAmy J
Date: 03/25/2024
5 starsAmy J
Date: 03/25/2024
Thank goodness I found Century. They have been wonderful to work with. They have been great working with our creditors on getting the amounts down that we owe. I could not of done it on our own without them. Century keep up the good work!Century Support Services, LLC
Date: 03/29/2024
***, thank you for your review. Staying in communication and being engaged in your program helps us to be successful for you. We are pleased to be your partner on this debt relief journey & look forward to our continued relationship.Review fromJulie D
Date: 03/25/2024
5 starsJulie D
Date: 03/25/2024
Century Credit Services is an excellent company. The personnel are always polite and helpful. They respond immediately to problems or questions and provide frequent updates.Century Support Services, LLC
Date: 03/29/2024
*****, thank you for your review. The focus on a good customer experience is important to ******* are happy to hear we are delivering on our expectations. We look forward to our continued partnership with you.Review fromKellie C
Date: 03/25/2024
4 starsOriginally, I was beyond impressed and gave Century five stars. However, after approving my first settlement offer last week...apparently, it was not submitted to the creditor promptly. I was sent a 2nd settlement offer (for the same creditor) that had increased. I inquired. Basically a mistake on Century's end cost me some money...albeit minimal. I hope this isn't the norm.Review fromDaniel T
Date: 03/25/2024
5 starsDaniel T
Date: 03/25/2024
Help put my mind at ease and be able and concentrate on my future investmentsCentury Support Services, LLC
Date: 03/29/2024
******, thank you for the review. We are excited to be on this journey toward better financial health with you & look forward to our continued partnership.Review fromAkina H
Date: 03/25/2024
5 starsAkina H
Date: 03/25/2024
Century is doing an excellent job with creditors,settlements and keeping me updated on everything.Century Support Services, LLC
Date: 03/29/2024
*****, thank you for your review. Our focus on a good customer experience is important to ******* are pleased to see we are delivery for you. Your commitment to staying engaged and in open communication with us helps us to be successful for you & creates a great partnership. We look forward to our continued relationship with you.Review fromOt D
Date: 03/25/2024
4 starsOt D
Date: 03/25/2024
Im giving a 4star because Im not finish paying off everything but I can say it been easyCentury Support Services, LLC
Date: 03/29/2024
Ot, thank you for your review. Our focus on the customer experience includes the effort & the ***************** are pleased to hear we are delivering on both for you. Congratulations on the success of your program to date. We look forward to our continued partnership with you.Review fromPatricia w
Date: 03/25/2024
5 starsPatricia w
Date: 03/25/2024
Thank you so much for working with us to help get ** out of debt. They are very professional and customer service has been great working with us.Century Support Services, LLC
Date: 03/29/2024
********, thank you for your review. We understand that going through a financial hardship is stressful & our goal is to be here for you to offer support & a strategy & help alleviate that stress where we can. We are pleased to hear we are delivering on that expectation. We look forward to our continued relationship with you.Review fromLafayette P
Date: 03/25/2024
5 starsLafayette P
Date: 03/25/2024
Excellent customer service, everything is explained in great detail and very easy for me to understand. Thanks to Century!Century Support Services, LLC
Date: 03/29/2024
*********, thank you for the review. We are pleased to see we are delivering on our focus of providing a great customer experience & thankful that you selected us to support you through this debt relief journey.Review fromTeresa N
Date: 02/28/2024
1 starTeresa N
Date: 02/28/2024
By all means I hope this message gets to you, consumer before you determine to go with this company. DON'T DO IT! You're better off paying your accounts. The settlements are 70% of what you owe and the fee for their services is roughly the other 30%. So, you, as the consumer do not save anything! In addition, you take a huge hit on your credit score. Lastly, their process is to collect money first before even considering starting the negotiations. Supposedly, they want to accumulate enough funds, so they have something to work with when the approach your creditors. Well, how could that be when all the final settlements are always 70% of what you owe.Overall, as a consumer you end up paying slightly more than what you owe except you end up paying it to two entities, them and your original creditor AND you take a huge hit on your credit score. This is far from a helping hand when in financial distress.Century Support Services, LLC
Date: 03/14/2024
We appreciate you sharing your feedback on your experience, *********** regret you are not seeing the value of the program. Our goal is to negotiate settlements on your delinquent debt & to date we have successfully negotiated your largest balanced account into a structured settlement to be paid over 36 months. This settlement provides a realized savings to you of $800.00. In addition, the offer from your creditor is in writing which is a resolution on this account stopping all further fees, ********************* activity. Clients that enroll in this debt relief program are struggling financially & many are barely able to keep up with even the minimum monthly payments to their creditors. Due to this financial hardship, our goal is to settle delinquent debt for less than the balance owed. Because our focus is on delinquent debt & helping you work toward better financial health, our program is not designed to improve credit but rather assist you in the relief of this debt burden. Once you resolve the debts, you then can focus on rebuilding your credit & purchasing power.Prior to enrolling into this program, you were presented with a Debt Settlement Agreement which outlined the program in detail, as well as the cost. The settlement fees associated with your enrolled debts are reviewed by you before you sign a contract and they never change or increase. In fact, Century doesnt even earn the right to collect a fee until we do the work for you. When we successfully negotiate a settlement with one of your enrolled creditors, and you accept that settlement and a first payment is initiated to them toward the payment of the settlement, only then have we earned the right to collect on the settlement fee. That means Century shows you the value before you pay for the service. In addition, Century will often voluntarily offer to collect the fee over time to allow a client to take advantage of a settlement opportunity. We extended this offer to you, so you could accept your first settlement. In fact, not only did we spread the collection over the length of the settlement but we deferred the collection for a very extended period of time. We regret you are not seeing the value of the services we have provided to date. Your Senior Customer Advocate, ***, will continue to communicate with you on next *************** expectations.
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