Reviews

Review Details

• Review fromVickie S

  Date: 02/15/2024

  5 stars

  Vickie S

  Date: 02/15/2024

  My life saver when I was almost hopeless. Now I'm almost near competition of my program. Thank you CENTURY)
  

  Century Support Services, LLC

  Date: 03/14/2024

  ******, We cant thank you enough for sharing your experience and providing such a great review. We value the partnership we have established with you & share in your excitement of program completion being in sight. Thank you for choosing Century!

• Review fromJuanita P

  Date: 02/02/2024

  5 stars

  Juanita P

  Date: 02/02/2024

  Very nice and professional and helpful and very very patient.
  

  Century Support Services, LLC

  Date: 02/12/2024

  Thank you so much for your positive words. Our team strives to deliver an excellent customer experience to all of our clients. Were very grateful for customers like you and look forward to our continued partnership.
  

  Century Support Services, LLC

  Date: 03/14/2024

  Thank you for the great review, *******. Our team strives to deliver the highest level of customer experience possible for you. Your review means a lot to us and it lets us know were on the right track! Looking forward to continuing your progress toward better financial health!

• Review fromTina C

  Date: 02/01/2024

  4 stars

  Tina C

  Date: 02/01/2024

  I am rating a four because I am still nervous about this journey. But I have loved century so far. I was just informed at the beginning that they dont wait for summons but we got one. And my understanding was they negotiate with the creditors and thats why we make payments. But my understanding now that I have talked to some representatives they say well we cant do anything yet because you need to build the account back. I thought they negated and thats why we keep paying even though get something worked out and if its done on payments that the account would stiff have available. I love every person we have talked too. But just confused on how the settlements really work because it sounds like they arent gonna work with anyone else. That was not my understanding at the start. You need more help for staff. I just pray we dont have to go to court or dont get another summons. We will rate better if things go smooth and calms down some. Thank you very much to the century team for everything you are doing and have done.
  

  Century Support Services, LLC

  Date: 02/12/2024

  Thank you for sharing your feedback on your experience. Our records indicate that you have connected with one of our representatives, *****, to further discuss your review. As ***** explained, when you enrolled into your program a plan was created to address all of your enrolled accounts over an estimated program length. While settlements can happen at any time, it does depend on a few factors, including your monthly deposit amount, the number of creditors you have enrolled & the balance of each individual account. At this time, you are just 4 months into your program and Century has been able to negotiate favorable settlements on 2 of your enrolled debts. Congratulation on this early success.We have over 20 years of experience in the debt settlement industry with proven strategies on the best timing for contact with creditors. If we contact a creditor without adequate funds available to enter into negotiations, it may result in more aggressive collection tactics by the creditor or possible escalation of their collection workflow. Century does not claim to prevent a creditor from escalated collection attempts; however, in the event a creditor takes legal action against a client, be assured that Century still attempts to work with the law firm to establish a favorable settlement. Thank you again for your review and rating. We look forward to working with you on your journey toward better financial health.

• Review fromscott s

  Date: 01/23/2024

  1 star

  scott s

  Date: 01/23/2024

  Spoke with century over a week ago regarding my accounts with them. Asked them to do a simple task for me and it wasnt done. Some debt companies you hire dont know what they are doing.
  

  Century Support Services, LLC

  Date: 02/01/2024

  Thank you for sharing your feedback, *****. Your Senior Customer Advocate, ********, has been making attempts to connect with you in order to address the concerns mentioned in your review. Our records indicate that you requested to make a change to the enrolled accounts on your program on 01/19/2024. That request was submitted and the electronic-signature requested addendum paperwork was electronically sent to your email on 2 separate occasions. We will often advise clients to check junk or spam folders inside their personal email to ensure our communication didnt get routed there in error. We regret that you are unhappy with your experience and have chosen to cancel. Your first settlement was achieved within your first month enrolled on the program & was for the account with the largest enrolled balance, providing you a realized savings of $2,600.00. That is amazing early program success & the remainder of your program was on track. We wish you the best of luck in the future & are available to talk should you wish you further review your program.

• Review fromMary G

  Date: 01/16/2024

  5 stars

  Mary G

  Date: 01/16/2024

  Associates there are always helpful and friendly. They truly act like they care about you and your situation.
  

  Century Support Services, LLC

  Date: 01/17/2024

  **************, thank you for sharing your experience. Delivering excellence is a core value that is very important to ******* loving receiving feedback from clients letting us know we are doing a good job. We look forward to our continued partnership with you.

• Review fromStephanie K

  Date: 01/04/2024

  2 stars

  Stephanie K

  Date: 01/04/2024

  Make sure you read all the fine print, the base of the business is to have you go delinquent on your current debt or creditors. Then once creditors starting coming at you for collections or charge off accounts, that is when Century will start attempting settlements on your debt/accounts. My credit took a huge hit, even when the accounts are settled it still shows the late payments and charge off verbiage. I have filed many disputes on each credit reporting account with proper documentation and still no improvement. Make sure you do your homework, and when you get settlement proposals look at the settlement fee they are charging.
  

  Century Support Services, LLC

  Date: 01/11/2024

  Thank you for sharing your feedback *********. Your Senior Customer Advocate, ********, is attempting to connect with you to further discuss your concerns. We encourage you to return her calls. Centurys debt relief option of debt settlement is a hardship program designed for clients in a verifiable state of financial hardship. You are correct that creditors engaging into negotiations to accept less than the full balance owed is typically determined on the delinquency of that debt. Most clients entering into this program are already struggling to keep up with their debt to income ratio & making consistent minimum monthly payments is a struggle. Prior to entering your program, you were presented with a Debt Settlement Agreement (contract) that outlines your program in detail. There is no fine print to our contract and we are very transparent on how the program works as well as all cost to you. We created a strategic plan for you based on the amount of debt you enrolled and the monthly amount you deposit into your ************ went to work for you immediately- achieving favorable settlements on 2 of your enrolled accounts in your first 30 days on the program. To date, you are 16 months in to your estimated 48 month journey and we have successfully negotiated favorable settlements on 9 of your 18 originally enrolled accounts. The earned settlement fee for each account is outlined in your contract as well as reviewed with you during each settlement proposed to you. We do not earn our settlement fee until we have shown you value. Once we negotiate the debt, you approve the settlement & the first payment is initiated to the creditor on your behalf, only then have we earned our fee. While our contract states that our fee is due in full, we elected to spread out that fee into several payments on most of your settlements so that you could take advantage of the settlement opportunities presented by your creditors. In fact, we even deferred our fee for over a year on a few accounts. This was a courtesy we extended to you to help assist you in achieving your goals on this program. Our program focus is to help you resolve your debt. We are not a credit repair company nor do we have control on how your creditors update the credit bureaus. Our mission is to resolve your delinquent debts, and we did that successfully. We are confident that had you stayed on course with the strategy on the remainder of your active accounts that your program would have continued to be successful and completed on time. With your enrolled accounts resolved, you could then focus on rebuilding your purchase power, as this debt burden would no longer be an issue for you.We regret that you have decided to not move forward with resolving the remaining active debts enrolled.

• Review fromGerard L

  Date: 12/23/2023

  3 stars

  Gerard L

  Date: 12/23/2023

  I am almost 3/4 into my program. Be aware that Century takes their commission 1st. They did negotiate four of my accounts and paid off one. But the remaining accounts are being paid off very slowly. I have 14 months to go and only $60 has been paid to accounts that have balances that add up to about $5k. At this pace my remaining 3 accounts will not be paid upon completion of my program. I am too far into the program to withdraw at this point. I truly hope the remaining payments greatly accelerate the amounts of my remaining balances.
  

  Century Support Services, LLC

  Date: 01/02/2024

  **************, thank you for taking the time to share your feedback & for speaking with your Senior Advocate, ********, to discuss the concerns mentioned in your review. As ******** explained, you are 24 months into your estimated 48 month program. To date, Century has successfully negotiated 4 of your 7 enrolled debts. We do not earn our fees until we have shown you value and we do that by negotiating on your debt. Once you accept the settlement offer and the first payment has been initiated to your creditor on your behalf, only then has Century earned to right to collect our fee. In review of your program, we spread our fee collection out over the terms of the structured settlements & in some cases we even deferred our collection for several months so that you could take advantage of multiple settlement offers. Century achieved your first settlement at only 2 weeks enrolled on the program by settling your largest debt enrolled. This is amazing ************** program was on track for a successful completion. When you enrolled in your program, a strategic plan was created to address all your debts over your estimated 48 month program length. Settlements can happen at various times and will depend on several factors, including your monthly deposit amount, the number of creditors you have enrolled, and the balance of each individual account. Your program is on track and your funds are being applied toward your 3 active structured settlements. We regret that you are not satisfied with the progress of your program & that youve decided to no longer continue on this debt relief journey. We are confident had you stayed the course of your program, all debts would have been resolved within your contract estimate. We wish you the best in your future endeavors.

• Review fromKathryn W

  Date: 12/20/2023

  4 stars

  Kathryn W

  Date: 12/20/2023

  Century so far has been taking care of my debt.
  

  Century Support Services, LLC

  Date: 12/21/2023

  **************, Thank you for taking the time to share your positive feedback. You have been dedicated in staying on course with your program & should be proud of your efforts! You are halfway through this ************ look forward to our continued relationship together.

• Review fromGloria W

  Date: 12/13/2023

  4 stars

  Gloria W

  Date: 12/13/2023

  I have always received professional courtesy from the people I have spoken with. My biggest concern right now is the amount of money I agreed to. I just can't afford that amount. I have asked and received the lower amount which I appreciate. I also understand that the negotiations are based on the amount I agreed to, but that doesn't negate the fact that I have no money left in my checking account as of right now. Which is the middle of the month. Because of this I can't take my medication as prescribed. Other than that I appreciate the people I have spoken with.*************************
  

  Century Support Services, LLC

  Date: 12/21/2023

  Thank you so much for taking the time to share your experience. Our representatives have a passion for building relationships with our clients and we strive to deliver the highest level of customer experience excellence possible for you. We are sorry to hear you are experiencing additional hardships impacting your ability to deposit into your program. One of your Customer Advocates will be reaching out to further discuss options with you and work on a plan to help ensure your program stays on track. We look forward to continuing our partnership with you on your journey to better financial health.

• Review fromRHODA C

  Date: 12/12/2023

  5 stars
  Good customer service. Prompt, efficient and always follow up. Rates and conditions were the best at the time of my loan.