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Business Profile

Cable TVs

Zito Media

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 10 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Zito Media's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Zito Media has 25 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Zito Media

      102 S Main St Oswayo, PA 16915-1304

    • Zito Media

      PO Box 309 611 Vader Hill Rd Coudersport, PA 16915-0309

    • Zito Media

      418 Old Elkhart Rd Palestine, TX 75801-5924

    • Zito Media

      314 S Michael St Saint Marys, PA 15857-1741

    • Zito Media

      3215 Bee Line Hwy Du Bois, PA 15801-6339

    Customer Complaints Summary

    • 571 total complaints in the last 3 years.
    • 156 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/03/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This internet service provider is the worst I have ever had to deal with. Outages happen at least once per week (usually multiple times per week). I work remotely, so I rely on the internet for my income. If I am unable to connect to the internet, I have to make other arrangements, which is extremely inconvenient and stressful. I can only use so much data on my Hotspot before I hit my data cap. Over all, we are NOT getting the service we deserve - Zito Media is unreliable and they are taking advantage of people - since they are the only option in our area, we are forced to use them. If they weren't the ONLY option in our area, everyone in our neighborhood would have switched service providers a long time ago.

      Business Response

      Date: 06/04/2025

      Attached is our response. 
    • Initial Complaint

      Date:06/02/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled my account of March 2025 through the company's customer service and they proceeded to give me instructions that told me to drop off the modem in the drop box located at 1993 E 8th N Mountain Home ID. I have been charged every month and the company claims I never turned in the modem, 3 months I have calling customer service and every time they say its good no worries we will take care of it and they continue to send me a bill. They wont transfer me to a supervisor stating they have put in a ticket and have elevated the issue. Now they have threatened with collections and I still cant speak to a supervisor. This is the worst customer service i have experienced.

      Business Response

      Date: 06/05/2025

      Zito Media
      ************************************************************************


      BBB serving *******************, and ********************
      ************************
      ***************************************

      Re:  ***** ********
      Complaint ID: ********
      June 5, 2025

      To whom it may concern:

      I spoke with Mrs. ******** and apologized for the difficulties she experienced while attempting to disconnect her **** services.I explained that during her last call regarding the return of her modem, a credit was issued to clear the remaining balance on her account. I also provided her with my direct contact information should she have any questions or concerns in the future.





      ***** B
      Escalations Coordinator
      Zito Media LLC
      ********************************************************************************
    • Initial Complaint

      Date:05/27/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I decided to end our internet service through Zito Media in favor of another provider to meet our needs after my surgeries. I called **** to disconnect on Saturday, 12 APRIL, and was informed I needed to speak with someone from the retention department, but that I would have to call back on Monday, 14 APRIL, as the retention folks weren't working on 12 APRIL. I called back on Monday the 14th, got my account deactivated, and now I have received two paper bills in the mail, plus a phone call saying we owe almost $200. I do NOT owe these people any money. Am on hold now with them AGAIN trying to get someone to tell me definitively that I will NOT be harassed any further for a service I haven't had for a month and a half. I've now been "call dropped" twice, and am onhold AGAIN for them to disconnect me. I will not be paying for someone else's mistake who didn't do their job fully, and I would like that addressed please, and thank you. NOTE: The account is under my wife's name (*****) and phone number (same as mine, but last four are 8146 - for ****** reference to fix this).

      Business Response

      Date: 06/03/2025

      Zito Media
      ************************************************************************


      BBB serving *******************, and ********************
      ************************
      ***************************************

      Re:  ******* ********
      Complaint ID: ********
      June 3, 2025

      To whom it may concern:

      I spoke with Mr. ******** and apologized for the issues he experienced while attempting to disconnect his services. His disconnect request has been processed, and his remaining open balance has been credited. Should he have any questions in the future, he can reach us 24/7 at ************ or via chat at **************************.

      Sincerely,



      ***** B
      Escalations Coordinator
      Zito Media LLC
      ******************
      Coudersport PA *****
    • Initial Complaint

      Date:05/25/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      January of 2023 I had Zito Media service installed at my residence. I am disabled and have been trying to find a remote work job. Voc Rehab informed me that I needed a wired internet connection to qualify for such a position. The only option in my area is Zito Media. I contacted them and entered into a contract with them for two years that stated I would receive 100mb/s download and 10mb/s upload speeds on a steady, reliable connection. After the initial few weeks of troubles, the tech that connected my residence to Zito Media service informed me that when Zito Media purchased the infrastructure from a cable provider, that a known issue in my area was listed in the discovery. I don't know how long **** has been offering service where I live, but I do know that over 125 other residences have purchased services from ****. For the first two years service would reach the speeds advertised, but would also drop connection intermittently anywhere from 10 times a day to 20 times an hour. Being under contract to continue the service, I would call Zito Media from once to multiple times a day seeking resolution. After two years someone from the company did reach out to me telling me about a known issue with a feeder line in my area. I cannot speak for the other 125 accounts, but during the two years I was under contract I was told things would improve if I bought a higher priced package, technicians were scheduled to come to my house and work on the issues, yet they never arrived. Voc Rehab eventually dropped me from their client list. With an unstable internet connection there is no employer that would use me for their services. This issue, that seems to have been disclosed to **** when they bought the infrastructure, has cost me full rate of the contract, and has ruined any chance I may have had of working remotely and earning some income while disabled. I have been argued with over service and spent days waiting for a tech that never showed.

      Business Response

      Date: 06/07/2025

      Zito Media
      ************************************************************************


      BBB serving *******************, and ********************
      ************************
      ***************************************

      Re:  ****** Field
      Complaint ID: ********
      June 7, 2025

      To whom it may concern:

      I spoke with Mr. Field and informed him that a maintenance order has been submitted to address the issues he has been experiencing. We have also notified the operations manager for the area, who will be looking into the matter. I will follow up with Mr. Field once the maintenance job is closed to ensure all issues have been resolved.Should Mr. Field have any questions in the meantime, he has our direct contact number and is welcome to reach out at any time.



      ***** B
      Escalations Coordinator
      Zito Media LLC
      ************************************************************
    • Initial Complaint

      Date:05/24/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Summary:I am a Zito Media customer paying for a 1 Gbps internet plan, but I consistently receive only around 600 Mbps download and barely 2 Mbps upload. This has been a persistent issue that has never been resolved despite multiple technician visits.Complaint Details:I have had several technicians visit my home, but none have been able to fix the ongoing performance problems. The modem provided by Zito Media is severely outdatedolder than my childrenand yet they refuse to replace it with a newer model (even one from within the past five years), nor do they offer any sort of credit or compensation for the outdated equipment they insist I use.Whenever I call customer service, I am routed to overseas representatives who often provide unhelpful or completely irrelevant advice. For example, during my most recent call, I was told to empty my Windows recycle bin to improve network performancean obviously unrelated and nonsensical suggestion. Rebooting and resetting the modem has not resolved anything, and the cycle of sending underqualified technicians continues with no progress.This has gone on for far too long, and I am not receiving the service I am paying for. I am seeking either a proper fix, including a modern modem replacement and reliable high-speed internet, or appropriate compensation for the lack of service.Desired Resolution:A working, modern modem (no older than 5 years)Internet speeds consistently close to the 1 Gbps download / appropriate upload range as advertised A credit or refund for the extended period of substandard service

      Business Response

      Date: 05/30/2025

      Zito Media
      ************************************************************************


      BBB serving *******************, and ********************
      ************************
      ***************************************

      Re:  ***** ************
      Complaint ID: ********
      May 30, 2025

      To whom it may concern:

      We have spoken with Mr.************ regarding the intermittent service issues he has been experiencing and have extended our sincere apologies for the inconvenience. A work order has been submitted to deliver and install one of our new modems, which we expect will resolve the problem.

      Should Mr. ************ have any further questions or concerns, our support team is available 24/7 at ************ or via live chat at **************************.
      Sincerely,



      ***** B
      Escalations Coordinator
      Zito Media LLC
      ********************************************************************************

      Customer Answer

      Date: 06/02/2025

        Subject: Formal Rejection of Service Quality Failure to Meet Contracted Bandwidth Standards
      I am formally rejecting your response due to a persistent and measurable failure to deliver the contracted internet service levels. Despite recently receiving a new modem, my connection remains consistently below acceptable performance standards.
      I am paying for a service that explicitly includes 1 Gbps download and 20 Mbps upload. However, even under optimal, controlled testing conditions, my download speed does not exceed 800 Mbps, and more critically, upload speeds are consistently below 2 Mbpsbarely 10% of the contracted value.
      Testing Environment (Fully Controlled, Zero Internal Bottlenecks):
      Hardware:
      AMD Ryzen 9 9800X3D
      64GB DDR5 @ 6000 MHz
      NVIDIA RTX 4090 Super OC
      Cat6 Ethernet cable direct to modem (no intermediate devices)
      Fresh Windows installation (less than 7 days old)
      No background processes or other devices connected
      Testing Protocol:
      Validated across multiple platforms (Ookla, ********, and your own diagnostic tools)
      Network card verified for full gigabit duplex via diagnostic utilities (iperf3, loopback, etc.)
      No evidence of local packet loss, latency issues, or internal hardware limitations
      There is no internal fault here. Your own technician has acknowledged there is a known, unresolved issue in this area. Yet your organization continues to charge full price while delivering fractional service quality, with no timeline, transparency, or proactive customer crediting.
      At $103/month, being routinely delivered sub-800 Mbps down and under 2 Mbps up is unacceptable by any standard. This has been an ongoing issue since I took residence in this homeyears of technician visits, modem swaps, and deflection without any permanent resolution. The infrastructure clearly cannot support the service tier you are selling in this region.
      I demand formal answers to the following:
      Why is your company continuing to bill full price for a service that regularly fails to meet even half of the contracted upload speed?
      Why have no automatic credits been issued for clearly documented and known area-wide failures?
      What is the root cause of the long-standing bandwidth deficiency in this area?
      What steps are being taken to fix the upload bottleneck?
      What is your official remediation timeline for this known infrastructure issue?
      Unless I receive a comprehensive technical response, a detailed fix timeline, and a credit for every month affected, I will be filing formal complaints with the ***, state regulatory authorities, and consumer protection agencies, along with providing a full dossier of speed test logs and network diagnostics.
      Your company is in material breach of service expectations. Deflecting or downplaying this situation is no longer an option. This needs to be addressed at an engineering and executive levelimmediately

      Customer Answer

      Date: 06/02/2025

      About 30 minutes ago, I called technical support and followed their instructions to unplug my brand-new modem and plug it back in after 20 seconds. Now, I have no internet connection at all. Theyre supposedly sending a technician, but after contacting support again, they couldnt fix the issue and made it worse. My brand-new modem, fresh out of the box, no longer works. The support *** confirmed a problem with the modem, which makes no sense since its brand new. I have a project due by 7 AM on the 5th, and if I cant submit it, Ill lose my contract, streaming privileges, and sponsor. I will hold you accountable for this.

      Business Response

      Date: 06/10/2025

      Zito Media
      ************************************************************************


      BBB serving ********************, and ********************
      ************************
      ***************************************

      Re:  ***** ************
      Complaint ID: ********
      June 10, 2025

      To whom it may concern:

      We have attempted to contact Mr. ************ multiple times following his service call. Unfortunately, we have not received a response. We have left several voicemails with our direct contact number in case he is still experiencing any issues. He is welcome to call us at any time.

      Sincerely,






      ***** B
      Escalations Coordinator
      Zito Media LLC
      ********************************************************************************


    • Initial Complaint

      Date:05/24/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a complaint in January with your company. I have found a permanent residence and have a new email address. I hope I can continue with my complaint. I was living in *************, **** provided internet and cable. Hurricane ****** caused destruction Sept. 27, 2024. **** sent a message that the month of October would be no charge. My power was restored October 18th. However, I did not have cable TV. I did have internet, though. I called for repairs on the 19th. No one came to fix issue and I have been charged for services ever since. When I moved out of my home in ********** on November 13th 2024 I still did not have any cable TV service and no one had come out to restore service. I am still being charged for services at a home I do not live in. They will not honor the discount. They also will not disconnect services until bill is paid in full. I contacted BBB in January when I attempted to disconnect the first time. The residence in ** is under contract for sale. My father returned the cable box and router to the company. I am hoping you can continue to help me resolve this issue.

      Business Response

      Date: 06/07/2025

      Zito Media
      ************************************************************************


      BBB serving *******************, and ********************
      ************************
      ***************************************

      Re:  ***** ******
      Complaint ID: ********
      June 7, 2025

      To whom it may concern:

      We have attempted to contact Mrs. ****** on multiple occasions; however, we have not been able to reach her, and we are unable to leave a voicemail as her mailbox is full. We will have our support team follow up via the email address listed in the complaint.If Mrs. ****** would prefer to speak by phone, we are available 24/7 at ************.





      ***** B
      Escalations Coordinator
      Zito Media LLC
      ********************************************************************************
    • Initial Complaint

      Date:05/23/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have internet with zito Media and for the past 4 months I've had nothing but issues out of them because of their technician the internet keeps going out literally it goes out about once a day but if we have a bad storm it goes out worse well last time I lost my second job which was an online job because the internet was out for a month because their technician failed to show up to the appointment that day and didn't get the paper and he kept telling people that the paper was lost for a month when in reality the paper was in the box to whole entire time but since he didn't show up to his appointment nor care to stop back and check the box or anything my internet was out and I lost my second income well once again the internet has been out for 3 days because of an outage I called yesterday wondering when it would be fixed again they tried to run signals to it while I was on the phone with them and couldn't get it to pick back up online so they scheduled me an appointment for today to have their technician come to my house to see what was wrong well I repeatedly asked yesterday if since there was an outage going on if that technician would actually show up today and was guaranteed the person that I was speaking to on the phone which the call was supposed to have been recorded but yes the technician would be there between 10:00 and 12:00 a.m. and 12:00 p.m. today so I gave it till 12:30 called and once again I'm told that it needs to be rescheduled because their technician is working on an outage and that outage comes first after being guaranteed that they would show up yesterday then when I kept telling the lady that I was speaking to that I had been told that he would show up even though there wasn't out and she kept telling me that that was wrong I shouldn't have been told that and it wasn't their company's fault that I was told that and so on so here I am again with no internet my husband losing his income because the **************** is out again

      Business Response

      Date: 05/30/2025

      Attached is our response. 
    • Initial Complaint

      Date:05/20/2025

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our previous internet provider, Zito Media, auto drafted ***** and attempted to debit more, even though we have no service in our ENTIRE community due to Hurricane ******** impact on 9/27/24. Service is still not restored in our hard-hit community, and they are now sending open balance/past due emails threatening collection agency involvement. We tried to explain to numerous **** **** our situation with ******, but they continued to charge and auto draft until we had our bank block them. 9/27/24- Hurricane ******. Internet not working due to storm's impact.10/2/24 - Email from **** indicating payment not required until internet is available.1/20/25 - **** auto drafted $***** even though we still have NO internet. 1/21/25 - 2/3/25 - On phone with multiple **** **** trouble shooting our modem + router trying to identify why we still do NOT have internet (no one had service in our community)2/4/25 - Called to cancel **** service & request refund of $***** and was passed to their retention **** (**** rep. ******** ********) and was promised they would get to the bottom of it 2/5/25 - **** rep ******** confirmed **** has paused billing and would reach out to local **** office.2/17 - I went into local **** office, they could not provide a timeline when a tech would be sent. Not able to assist with refunding $*****.3/12 - ******** ***** states she will send refund request to supervisor 3/20 - We receive another bill of $120.09, which includes previous balance, yet no internet (did not pay). 3/26- ******** ***** states "escalated this conversation to my supervisor, either he or the billing department will be reaching out to you". This never happened.4/11- **** attempted to auto draft, we blocked transaction with bank (cost $30), cancelled our **** account in person at local office & received a handwritten receipt. 5/5 **** email threatening collection agency We want a check refund $***** and the cancellation of any collection attempts of additional "fees".

      Business Response

      Date: 06/02/2025

      Attached is our response

      Business Response

      Date: 06/02/2025

      Attached is our response

      Customer Answer

      Date: 06/09/2025

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 23355645

      I am rejecting this response because: **** continues to bill the account even though we cancelled service on April 11, 2025. They did finally refund us the $59.05 and we are grateful and BBB's involvement with that. My concern is, **** affecting my credit score by continuing to falsely invoice the account even though it is formally closed. I need **** to STOP billing to my email address given the account is officially closed.

      Attachment 1:  This is ****** most recent bill statement in the amount of $89.10 for the month of May 2025.

      Attachment  2: This includes multiple correspondences with ****.                                                                                                                                                                                                                                                                                               - May 22, 2025....We finally received a call from a "supervisor" and this is an email from a **** *** to their own personnel with me in copy with instructions to their personnel to issue the refund of $59.05 (which they did). They also mention the account being closed on 4/11/2025.                                                                                                                                                                                                                                                                                                                         - June 2, 2025...I reached out to **** and informed them we received the refund. I also mention we are still being billed even though the account is closed.                                                                                                                                      - June 2, 2025..**** responds confirming there is no open balance and to disregard the bill of $89.05 (which is the first attachment above) 

       



      Regards,

      ******** *******








      Business Response

      Date: 06/21/2025

      Attached is our response. 
    • Initial Complaint

      Date:05/16/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had internet issues for over 2 months where my internet signal is continuously dropping out. **** has verified I have an issue and has sent technicians out to my house on 4 different occasions but has failed to resolve the issue. My internet is currently completely down and they said it will be 5 days until they get another technician out to my house for the 5th time. My job as a corporate security associate requires me to have internet access 24/7 to pull video for my company that involves theft or accidents that occur. I have missed work 4 times to be at my house for the technicians to come attempt to service my internet and *** had several occasions where my company has reached out to me asking for video that I was not able to provide to them due to no internet or unstable signals. I have requested on multiple occasions that **** send a lift truck to check the connection on the telephone pole but they have not sent a lift truck to go up and check the connections at the pole.

      Business Response

      Date: 06/02/2025

      Attached is our response
    • Initial Complaint

      Date:05/13/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business has not even tried to fix the problem in the last 3 hours our Internet our Internet has been out 8 times I have been trying to contact them but no answer

      Business Response

      Date: 05/21/2025

      Attached is our response 

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